article thumbnail

Ready To Sell? Maybe You Should Be

Modern Restaurant Management

In 2018, I opened a self-serve tap house and sports bar called Auggie’s Draft Room. Success in the restaurant industry isn’t just about serving great food or building a loyal customer base. Success in the restaurant industry isn’t just about serving great food or building a loyal customer base.

article thumbnail

What’s the Deal With Wonder, the ‘Food Hall’ That’s Suddenly Everywhere?

EATER

The e-commerce entrepreneur Marc Lore, who ran e-commerce at Walmart from 2016 to 2021 , founded Wonder in 2018. By 2021, it had expanded to serve the entire town. That surge is especially shocking considering that Wonder only started opening physical locations in 2023. As it grows, here’s what you need to know. Who’s behind Wonder?

Food 306
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Strong Beverage Programs Matter (Podcast)

Modern Restaurant Management

Launched in 2018 by organic farmers, the company offers artificial-free, certified organic, and non-GMO sodas and drinks and is currently partnering with Chipotle, Pokeworks and Umami Burger, among others. A new episode of The Main Course , our podcast series with MarketScale, is served up every Tuesday and Thursday.

Beverage 450
article thumbnail

After Syria’s Civil War, Refugee Chefs Must Decide Where to Make Their Home

EATER

We had been wishing for this to happen for so long, says Rawabi, who has been in the city since 2016 and running the market since 2018. Its also up to the rest of the Syrian community, from his young niece who has never seen Syria to the customers he serves. But I still cannot believe it has happened. Lamb over rice. Only God knows.

article thumbnail

Why Restaurants Should Lean Into Loyalty Programs As a Way to Increase Direct Sales

Modern Restaurant Management

According to a 2018 survey, 15 percent of customers who are loyal to a brand can generate anywhere from 55 percent to 70 percent of that brand’s total sales. These referrals serve as free advertising and are an easy and effective way to gain new potential long-term customers. What’s more, loyal customers spend more.

article thumbnail

Will Handwritten Names on Cups and Free Refills Actually Make Starbucks Better?

EATER

For the orders that will actually be consumed inside a Starbucks cafe, the chain will now offer free refills on drip coffee and tea, which will be served in ceramic mugs or clean personal cups brought from home. Also making a comeback is the self-service condiment bar, where customers can add cream and sugar themselves.

article thumbnail

Why Friendly Fraud Is on the Rise at Full-Service Restaurants

Modern Restaurant Management

According to The State of Chargebacks 2018 Report from Kount and Chargebacks911.com, That's a loss of one out of every 100 meals served. com, restaurants are now seeing as many as one out of every 100 (one percent) of customer transactions fall victim to chargebacks.

POS 527