7 Shifts

SEPTEMBER 21, 2023

As CNBC reported earlier this year , the hospitality sector is seeing wage growth, particularly in the fast food and fast casual segments. Operators look to wage increases as a top way to tackle the tough hiring market.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

APRIL 1, 2024

While they crave the value of QSR – 34 percent of families reporting higher spending at QSRs this month compared to 18 percent of childless households – they are inclined toward fast casual and full-service restaurants as well.

Catering 194

Catering Fast Casual 2024 Customer Service 194

Modern Restaurant Management

FEBRUARY 15, 2022

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. It relieves cashiers and reduces long lines. Digital Ordering to Eliminate Friction Points for Cashiers.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

7 Shifts

OCTOBER 28, 2024

Fast casual and casual dining restaurants are in the middle ground, between $83 and $125 of paid CAC. In fast food and fast-casual restaurants, where customer turnover is high, and meals are relatively inexpensive, businesses often aim for a lower CAC, ideally lower than $27.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

7 Shifts

DECEMBER 16, 2022

They have been featured in QSR magazine's “ 40/40 List of America's Hottest Startup Fast Casuals" for 2020 and made Atlanta Business Chronicle's “Fastest Growing Companies” in 2022 list. With that team, they've built a brand of 11 locations serving fresh, fast, and healthy food to the Atlanta metro area.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

7 Shifts

AUGUST 18, 2024

Fast casual: 28.9% Casual: 33.2% Upscale casual: 30.4% While averages are precisely that—averages, they do let you know how you’re performing compared to restaurants in your industry. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% Pizza: 31.3%

License 370

License Equipment POS Food Supply 370

7 Shifts

JANUARY 26, 2021

For fast-casual and quick-service restaurants—no more lines. Fast-casual concepts, with leaner staff, are recovering at a much faster rate than traditional full-service restaurants—and owners will have to evolve their business as such.

2021 370

2021 Front of House Social Media Mobile Ordering 370

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

2024 189

2024 Food Truck Fast Casual Allergens 189

7 Shifts

AUGUST 20, 2024

Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations. Casual restaurants Casual restaurants have lower turnover because they typically offer a more relaxed dining experience, with customers spending more time at their tables.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

SEPTEMBER 12, 2023

The fast casual restaurant segment has seen tremendous success and growth in recent years. CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. Why should fast casuals work on improving with young families? According to Circana, Inc./CREST®,

Fast Casual 197

Fast Casual Entertainment Casual Employee Relations 197

Modern Restaurant Management

APRIL 9, 2024

We’ve seen this trend take off at many quick-serve or fast-casual chains, where displays and screens provide entertainment value for patrons as they wait for their meals or decide if they are staying for dessert. Or, in some circumstances, allowing patrons to pre-order their food via these applications without engaging with waitstaff.

2024 203

2024 Mobile Ordering Front of House Fast Casual 203

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Take fast casual and drive-thru for example. For fast casual and QSRs, is your menu up to date? Technology is one way to make this happen.

2025 180

2025 Fast Casual Food Customer Experience 180

7 Shifts

APRIL 13, 2021

Canyons is currently working on franchising to bring Canyons’ friendly brand of fresh, fast-casual burgers, shakes, and salads to a town near you. With that ability, Crumpton can address the issue for the employee, making their job better and themselves happier knowing that management truly cares. To the future and franchising ??

Front of House 370

Front of House Point of Sale Back of House Franchising 370

Modern Restaurant Management

DECEMBER 5, 2024

This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country. Cut and hand-blown glass for old-school charm, a trend that continues to be popular among fine and casual establishments alike.

Fine Dining 162

Fine Dining Consumer Goods Seasonal Menu Presentation 162

7 Shifts

SEPTEMBER 10, 2021

Fast casual chain Sweetgreen's missions statement has helped it exapnd to 75 locations since it's founding in 2007. Fast Food & Fast Casual. It can be something as basic as delivering dependable service or offering locally sourced food from sustainable suppliers. These ideals are combined to create our R.O.C.K. Chipotle.

Customer Service 370

Customer Service Fast Casual Customer Experience Back of House 370

7 Shifts

SEPTEMBER 19, 2024

Executive Summary Location: Groveport, OH Restaurant Type: Casual Dining Problem: Too much time spent on manual processes. A payroll provider that couldn't support employees with multiple roles. Solution: Team management software that handles scheduling, time clocking, and payroll in one place.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Modern Restaurant Management

AUGUST 6, 2024

The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast casual restaurants.

Customer Experience 197

Customer Experience Fast Casual 2024 Dine-in 197

Modern Restaurant Management

JANUARY 2, 2024

On Menu Ingredients We predict the rise of “bougie” ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs.

2024 197

2024 Fast Casual Food Safety Insurance 197

7 Shifts

FEBRUARY 21, 2023

We have regular casual conversations with our team members at various different points of their journey with us. If, for example, someone on your team wants to go into marketing, work with them on event planning and ask them to develop a social media strategy for the business. We always tap into, 'What are you interested in?

Front of House 381

Front of House Social Media Back of House Sports 381

Culinary Cues

AUGUST 19, 2023

Restaurant responded, and in many cases helped to lead the changes brought on by this once casual movement.

Hotels 339

Hotels Influencer Compost Recycling 339

7 Shifts

MARCH 31, 2021

Will you provide a casual or fine-dining experience? Outlining your restaurant’s concept gives you chance to show off your restaurant’s unique value to investors or financiers and get them excited to fund your business. Your concept should include the details of your restaurant. Think, like the type of service it would offer.

Cash Management 370

Cash Management Customer Experience Document Customer Service 370

Modern Restaurant Management

JANUARY 30, 2023

This migration could be a goldmine for casual/fast food brands if only they had the people to support them. It’s not unusual for a fast-casual restaurant with over 1,000 locations to manually save the recipes on these drives and then send them to the field teams, and hope they’re properly uploaded.

Technology 189

Technology Fast Casual Waste 2023 189

7 Shifts

DECEMBER 17, 2020

The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register. Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

DECEMBER 31, 2024

Building on the company’s 2022 tour, this year’s research included six markets – Tampa, FL; Los Angeles, CA; Austin, TX; Portland, OR; Denver, CO; and New York City, NY – spanning 45 diverse casual dining, polished casual, fine dining, and cocktail bars.

2025 180

2025 Beverage Fine Dining Guest Recovery 180

Restaurant Business

DECEMBER 18, 2024

Wingstop, Cava and Raising Cane's beat all odds, and others had a pretty great year, despite road bumps. But for a few, it was pretty rough.

Fast Casual 98

Fast Casual Casual 2024 Operations 98

7 Shifts

OCTOBER 1, 2024

In a study among casual dining restaurants , 91% of respondents said that an appealing ambiance prompts them to visit a particular establishment. Ambiance and atmosphere Creating a welcoming environment is crucial for enhancing the overall customer experience in your restaurant.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JANUARY 17, 2025

" While dining out, GLP-1 users skew their dollar spend toward quick-service restaurants, but they shift toward grocery foodservice, casual dining, and midscale restaurants during their first year on the medications, the report found.

Beverage 164

Beverage Magazine Education Retail 164

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. They should all work together to create a smooth customer journey, from their initial search on your website to when they sit down with their meal. Your mission statement is the ‘why’ of your restaurant.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JANUARY 30, 2024

When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. Nearly 50 percent of survey respondents reported they spent less time dining out at fast casual, full service and breakfast spots.

2024 162

2024 Fast Casual Point of Sale 2023 162

7 Shifts

JANUARY 23, 2020

Fine dining, fast casual, etc.) Start with a small, focused menu featuring quality ingredients and hiring kind, skillful servers. Jessica, A Dopo Pizza. ?. ?. When building out your restaurant concept, try to answer these key questions: What will your level of service be? What type of cuisine will you offer? Pizza, baked goods, Thai, etc.)

2020 335

2020 Hiring Cash Management Education 335

Restaurant Business

OCTOBER 30, 2024

The casual-dining restaurant operator pushed back against calls from activist investor JCP Investment Management to sell North Italia, Flower Child and Culinary Dropout.

Casual 119

Casual Management Management Operations 119

7 Shifts

DECEMBER 18, 2023

As both fine dining and casual restaurants have been busy implementing new technology over the past several years, we can now see the real-life effects. Restaurant management tools save you time, giving you more room in your schedule to be creative.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

MAY 21, 2024

Remain Price-conscious : Price matters in fast-food and fast-casual restaurants, ranking second among the factors customers consider. Building Check Across All Channels We found that beverage preferences vary by category, customer, and channel. Restaurants in the category should consider value pricing strategies for their beverage menu.

Beverage 197

Beverage Fast Casual Seasonal Menu Customer Experience 197

7 Shifts

DECEMBER 16, 2020

View this post on Instagram A post shared by The Snug (@thesnugsf) While delivery and takeout may not be right for The Snug’s unique concept and brand, it’s a great revenue driver for many restaurants—especially fast casual. Zack offered insights for restaurateurs on how to ensure success on these platforms. “

Back of House 284

Back of House FOH Front of House Point of Sale 284

Modern Restaurant Management

APRIL 2, 2024

Simple gestures such as offering menu recommendations or striking up casual conversation can go a long way in putting solo diners at ease, fostering a sense of belonging and camaraderie.

Loyalty Program 164

Loyalty Program Catering Seating Customer Experience 164

Modern Restaurant Management

DECEMBER 19, 2024

When customers can pay quickly and without friction, it enhances their experience and shortens wait times, leading to improved customer satisfaction—particularly in fast-casual settings where speed is essential. According to Statista , the global online food delivery market size was valued at $151.5

2025 178

2025 Loyalty Program Mobile Ordering Online Ordering 178

7 Shifts

MAY 17, 2022

We have regular casual conversations with our team members that at various different points of their, their journey with us, we always tap into, 'What are you interested in? Just because a cashier isn't interested in becoming a manager, doesn't mean there can't be opportunity for them to grow. What is it that makes you tick?'

Insurance 370

Insurance Leadership Customer Experience Sports 370