7 Shifts

OCTOBER 16, 2020

Social Media 145

Social Media 2020 145

Culinary Cues

NOVEMBER 17, 2020

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.

Customer Experience 414

Customer Experience Customer Service Back of House Front of House 414

Embrace the Suck

JULY 21, 2020

We all want to get back to “normal,” whatever that means now. Honestly, normal wasn’t very normal in the first place so, let’s look at this as a plot twist! This time around is your opportunity to do things better than you did before.

2020 393

2020 Leadership Hiring Events 393

Sante

DECEMBER 8, 2020

Here are the top five things to focus on when streamlining your kitchen operations to improve your restaurant experience and achieve your overall goal of making customers happy. Kaitlin Keefer, Editor/Square.

Customer Experience 130

Customer Experience Operations Front of House Communication 130

Speaker: Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant

Due first to necessary staffing cuts, extreme safety protocols, and now the need to rehire against outsized government stimulus, unemployment benefits and wage requirements, managing and staffing have become the most urgent conversation in restaurants today. This, adding on to the lynch-pin management style restaurants often have, has made restaurant cultures more vulnerable and volatile than ever. If your restaurant is suffering from cut staff, low morale, or ineffective training, you've come to the right place. Join Harlan Scott of Harlan Scott Hospitality, learn how to get back in control of your restaurant and your operation back on autopilot.

Management

Social Hospitality

AUGUST 13, 2020

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Unique socio-economic shifts also dictate the course of the market. Analysts and industry leaders continuously provide forecasts to give businesses a way to build their competitive advantage.

Innovation 253

Innovation Customer Service Customer Experience Hospitality 253

Modern Restaurant Management

AUGUST 19, 2020

To discuss this topic in more detail join “Restaurant of the Future: How to Take Advantage of the Digital Transformation,” a panel discussion about how technology spurred by COVID-19 will help shape the way restaurants operate, will take place on Thursday, Aug. 20 at 4 p.m.

Fine Dining 180

Fine Dining Back of House Kitchen Safety Food Safety 180

A Wine Story

SEPTEMBER 21, 2020

Wine Business Trends 2020 - Wine Business Monthly. Man Ordering Wine Online - Wine Business Trends. Highlights from Technology and Financial Webinar. Are you curious about wine business trends 2020? Most of us know that e-commerce is booming in the US wine industry.

Webinar 139

Webinar Seminar Entertainment Events 139

Deliverect

FEBRUARY 20, 2020

Delivery isn’t simply an extra revenue channel – it’s also in high demand. But before you start packing your delicious meals in boxes and sending them out into the world, it’s best to begin with a strategy rooted in sound business and marketing principles.

Delivery 123

Delivery Food Order Transportation Online Ordering 123

Goliath Consulting

DECEMBER 12, 2020

In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). The very same technology has been working on cameras, too.

2021 108

2021 Food Order Food Safety Kitchen Safety 108

ChowNow

SEPTEMBER 16, 2020

The COVID-19 pandemic has fundamentally changed both restaurant operations and consumer behavior. In March 2020, searches for “restaurant takeout” on Google increased 285 percent , as diners reacted to the closure of dining rooms across the country.

Customer Experience 124

Customer Experience Online Ordering Ordering Download 124

Advertisement

This pandemic has brought permanent changes to the market and consumer behavior. But like all things, the crisis will pass, and people will start to explore how to resume normal activities. It’s crucial to ensure that your restaurant is ready to adjust and kick-start once the pandemic has passed. Here’s how to adjust your business model in order to get your restaurant back on track.

Ordering

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now.

2020 137

2020 Email Marketing Marketing SEO 137

Culinary Cues

SEPTEMBER 8, 2020

There are cooks and there are cooks – each has his or her list of responsibilities, required skills, and bag of tricks. Just because you are listed on a schedule as a cook does not necessarily mean that you are adept at filling every position under that designation.

Design 420

Design Back of House 2020 Café 420

Embrace the Suck

APRIL 26, 2020

As competition gets tougher and profits seem to slip slowly away, you need to analyze your data more than ever. In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water.

Cash Management 357

Cash Management 2020 Inventory Bar 357

Sante

MARCH 22, 2020

Alicia Wilbur, assistant winemaker at Herzog Wine Cellars, approaches wine on a spiritual level to deliver stellar wines. By Yael E. Geller, MPH. There are many types of friends that people acquire throughout their lives.

2020 213

2020 2013 Agriculture Casual 213

Advertisement

The Coronavirus (COVID-19) pandemic is the latest example of unexpected turmoil, albeit on a larger scale, which initially caused voluntary, which initially caused voluntary and mandatory closings of dine-in areas as people needed to slow the virus spread by practicing social distancing. As the COVID-19 restrictions ease restaurants need strategies to adapt to crises in order to remain in business and protect profitability. The 2 ways of ensuring survival are protecting revenue and reducing costs. And the right technology can help. Read on to find out how.

Dine-in

Social Hospitality

MAY 6, 2020

Amidst the current COVID-19 pandemic, there is a lot of negativity online and in the news. The hospitality industry has been hit hard, and it can often be difficult to see silver linings in immense uncertainty and tragic circumstances.

Hospitality 321

Hospitality Airlines Employee Relations Customer Service 321

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Here are their responses. To read part one, click here. Nick Kenner, Founder & CEO, Just Salad.

2021 182

2021 Email Marketing Restaurant Law Mobile Ordering 182

Restaurant365

FEBRUARY 25, 2020

What is the average profit margin for a restaurant can be an essential, but tough, question to answer. While profit margin may be a widely known metric, it can be difficult to fully understand everything that affects the calculation.

Catering 139

Catering Fast Casual Loyalty Program Inventory 139

Typsy

JUNE 17, 2020

If you're a hospitality professional, chances are high that your employment has been affected by the ongoing coronavirus. But businesses are now looking towards reopening, and with them job opportunities are becoming increasingly available.

Hospitality 154

Hospitality Management Management Hiring 154

Advertisement

With the COVID-19 pandemic affecting virtually every industry, few have been hit harder than restaurants. Consumer preferences have shifted from what is trendiest to what is safest. They are looking for ordering and fulfillment options on a greater scale than ever before. The solution? A comprehensive restaurant point of sale (POS) system that helps owners gain actionable insight, master efficient operations, and become more competitive.

Point of Sale

Deliverect

JUNE 10, 2020

Ghost kitchens, also known as cloud kitchens, virtual kitchens, and sometimes dark kitchens (we’ll use the terms interchangeably here), come in many forms, but essentially they represent what the restaurant industry looks like in the digital age.

Delivery 123

Delivery Front of House Email Marketing Back of House 123

Indoor Media

JULY 18, 2020

Are you missing a major opportunity to turn one-time customers into repeat customers? Auto repair in-store advertising tactics deliver your message to qualified, engaged consumers in the same place where they can make a purchase.

Advertising 123

Advertising Coupons Customer Service Franchise 123

ChowNow

SEPTEMBER 30, 2020

When brainstorming restaurant marketing ideas, many restaurateurs seek out strategies that will help bring in new customers. While customer acquisition is critical to running a business, many owners overlook how important their existing customer base is to their bottom line.

Email Marketing 131

Email Marketing Customer Experience Marketing Loyalty Program 131

7 Shifts

NOVEMBER 17, 2020

Think about the best job you've ever had (hopefully it’s the one you have now!). Perhaps you loved that job because you were good at it, because you clicked with your coworkers, or maybe because your supervisors made you feel appreciated.

Download 124

Download Communication Reference 2020 124

Speaker: Jay Coldren, Alex Barrow, and Greer Kimsey, Street Sense Team

Behaviorists say it takes 21 days to solidify a habit. 365 days of quarantine later, it's safe to say that our customers will be keeping some quarantine habits. At the center of these habits is the digital world: online ordering, advertising, booking, reviewing, etc. It will become essential for restaurants to create omni-channel experiences for customers, and to market them effectively. Join Jay Coldren and his team in this masterclass to learn the tactics for dominating the digital restaurant sphere.

Customer Experience

Culinary Cues

MAY 18, 2020

First and foremost – congratulations on earning your degree or certificate. This is an accomplishment that over the course of your lifetime will reward you tenfold.

2020 420

2020 Certification Healthcare White Paper 420

Embrace the Suck

MARCH 27, 2020

The Coronavirus Pandemic is unlike anything we have ever experienced. Times like these bring out the best in some people and the worst in others (a shout out to all the toilet paper hoarders out there). Now, it’s easy to blame your restaurant closing down due to the Coronavirus.

Leadership 294

Leadership 2020 Coaching Cash Management 294

Sante

MARCH 9, 2020

Santé Staff. Barriers to the chef profession aside, female chefs continue to excel and prove their worth in the hospitality world. Despite the old adage, “A woman’s place is in the kitchen”, professional kitchens to this day continue to be male-dominated.

Seminar 202

Seminar 2015 2020 2009 202

Social Hospitality

MARCH 27, 2020

As worldwide markets continue to feel the pain of COVID-19, companies of every size are suffering from the effects. However, no one understands the consequences more than the travel and hospitality industries. The impact of Coronavirus on restaurants and hotels has been insurmountable. .

Hospitality 366

Hospitality Email Marketing Marketing Employee Relations 366

Speaker: Patrick Cottrell and Joe English

Whether your state allows outdoor dining, takeout only, or a little bit of both, we're here to help. Join Patrick Cottrell and Joe English from Sculpture Hospitality, for a webinar on Jan. 26th, and get your restaurant to thrive in face of pandemic restrictions

Outdoor

Modern Restaurant Management

JANUARY 21, 2020

We get it, you’re busy. The idea of using social media marketing to attract customers, all the while managing inventory and payroll, can be exhausting. But millennials and Gen-Z are quickly becoming the largest generation, overtaking baby boomers in 2019.

Social Media 192

Social Media Marketing Franchise Franchising 192

Restaurant365

MAY 7, 2020

As states and localities start to reopen, restauranteurs begin to prepare for transitioning from off-premise channels to reopening their dining rooms, albeit in a limited approach. This checklist is meant to provide you with the guidance you need to reopen safely and thrive in a post-COVID world.

Restaurant Law 120

Restaurant Law Merchandise Hiring Food Safety 120

Sculpture Hospitality

SEPTEMBER 23, 2020

There’s no industry in the world that’s more competitive than the hospitality sector. There’s no doubt about it, the restaurant and bar business is an incredibly tough space to operate in, and the owners that work within it are highly passionate about what they do.

Inventory 122

Inventory Bar Management Management 122

Deliverect

JULY 24, 2020

COVID-19 has fundamentally changed the way restaurants operate. The lockdown accelerated the adoption of online ordering and delivery tech as dining rooms closed and people were stuck at home.

Technology 108

Technology Cash Management Reservations POS 108

Speaker: Shawn Imbeault and Geoff Loukes, Sculpture Hospitality

In the past year, we've learned that maximizing margins can determine whether your restaurant stays afloat when times get hard. It takes a lot of perspective and a ton of experience to optimize your net profit from within, so that's where we come in. Join Shawn Limbeault and Geoff Loukes, in this master class that will take you through the best practices of maximizing your margins, From FOH to BOH.

Back of House