Essential FOH Restaurant KPIs That Increase Profitability, Part 1

Restaurant365

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending.

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Cultivate Relations between Chef and FOH Staff

Lavu

This is nowhere as obvious as the relations between chef and FOH staff. . While the chef benefits from the independence, this kind of rock-stardom has proven to have a bad affect on FOH performances and the overall guest experience. . Success Tips restaurant foh and boh relations

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How to Turn Your FOH Staff into Delivery Drivers

7 Shifts

Not only will you be able retain your FOH staff during COVID-19, but you’ll also be able to keep that 20-30% that third-party apps were taking from your margins. There are many things to consider when pivoting to in-house delivery and converting your FOH staff into your drivers.

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Restaurant Owners: How to Improve the FOH BOH Relationship

Benchmarque

FOH Workplace Culture Decision Makers EmployerAs a restaurant manager or business owner, you play a significant role in employee satisfaction, retention and productivity. According to performance management company Gallup , managers account for up to 70% of the variance in employee engagement.

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Maximize Your Profit Margins

Speaker: Shawn Imbeault and Geoff Loukes, Sculpture Hospitality

In the past year, we've learned that maximizing margins can determine whether your restaurant stays afloat when times get hard. Join Shawn Limbeault and Geoff Loukes, in this master class that will take you through the best practices of maximizing your margins, From FOH to BOH.

Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference?

Sling

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)?

How to Onboard Restaurant Staff: A New Hire Checklist for Restaurant Employees

Touch Bistro

Both front-of-house (FOH) and back-of-house (BOH) staff will benefit from having first-hand experience with your menu. Labor BOH FOHA new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved.

How To Increase Tips in Hospitality Jobs

Benchmarque

FOH Study & Work Work & Holiday Learning Centre CandidateLets just take a moment to talk about tips, because hospitality staff in Australia should not expect to be tipped for just doing their job.

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Critical BOH Restaurant KPIs That Optimize Labor Costs and CoGs, Part 2

Restaurant365

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. Want to know more about FOH data?

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How to Make Coffee, the Basics: Video

Benchmarque

FOH Video Learning Centre CandidateDid you know that nearly half of Australians are coffee drinkers ? From flat whites to long blacks, from a macchiato to the cappuccino, crafting coffee is an Aussie art form and an essential skill for many of today's hospitality employees. If you have an interest to be a barista, this quick video gets you back to basics, with a few tricks thrown in for a beautiful, mouthwatering cup of coffee.

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Ways to Earn Money Outside of an Office

Benchmarque

FOH Study & Work Candidate Brand Hospitality Bartending Hospitality Jobs Bartenders Sydney Hospitality Jobs BaristasWe partnered with 5Why on our previous campaign, Humans of Hospo, featuring Kylie Javier Ashton (Momofuku Sei?bo), bo), Jared Merlino (Lobo, Kittyhawk, Big Poppa’s), and Brooke Adey (Chiswick, Bea). While 5Why continues to share content on everything from travel and entertainment to wellbeing and health, and career advice.

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RESTAURANTS WORKSHOPS

Food Business

And then choose FOH (front of house) only, or FOH and BOH (back of house) training, to ensure everyone is gaining new skills. An example I have seen in FOH trainings, is a bar training.

Lessening Employee Anxiety as Restaurant Doors Open

Modern Restaurant Management

For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. less interaction with guests, they do have plenty of interaction with FOH staff. So, if someone from FOH gets sick, they too are vulnerable.

How to Find and Retain Workers During the Restaurant Hiring Crisis

Modern Restaurant Management

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. In the past, hiring managers have been too rigid wanting a candidate to have a certain number of years of experience in FOH or BOH or in the kitchen.

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Server Duties: 4 Restaurant Server Side Work Tasks and Best Practices for Managing Them

7 Shifts

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Film training videos and share them with FOH staff via your communications tool so they can reference them as needed.

How Restaurants are Evolving Labor with Third-Party Delivery in 2021

7 Shifts

Read more: How to Turn Your FOH Staff into Delivery Drivers The Future of Restaurant Labor Management COVID-19 has changed the restaurant space forever making the restaurant industry look far different today than it did a year ago.

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2 Simple Ways to Boost Productivity

Lavu

Streamline BOH and FOH Communications. The fastest way to boost productivity is by improving communications between the FOH and the kitchen. If the FOH and BOH are working hand in hand, why should their communications be limited?

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How to Write Restaurant Job Descriptions to Attract the Right Candidates

Restaurant365

Here are 9 tips for writing job descriptions that will attract the best employees for your restaurant business, plus a pack of seven FOH and BOH job description templates to get you started. Start with this pack of seven FOH and BOH job description templates.

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Four Ways to Streamline Reopening Procedures for Restaurants

Modern Restaurant Management

Front-of-house (FOH), back-of-house (BOH), and management should feel comfortable immediately discussing any questions that arise related to new policies. We’re open. Have two words ever sounded so sweet?

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MRM EXCLUSIVE: Creating a Culture of Cleanliness 

Modern Restaurant Management

Methods for keeping employees on track include: create a cleaning schedule for staff members to complete throughout the day that mangers review; have leadership conduct random FOH and BOH cleanliness checks; and set a reminder every 30 minutes to remind everyone to perform hand hygiene.

How to Effectively Sanitize & Clean Your Restaurant

7 Shifts

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Your cleaning checklist should cover the entire restaurant—from FOH to BOH. Let’s face it—chefs are clean freaks. Who can blame them?

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Food Cost Management: Learn How to Trim the Fat

The Restaurant Group

Portion control is a responsibility of both FOH and BOH. FOH employees need to charge the correct price for changes in menu items, they also need to verify orders are correct. Food Cost Management. Not much can spell disaster for a food establishment faster than high or fluctuating food cost. Food cost goals change depending what style of food service you provide; fast food, fast casual, casual dining, or fine dining.

Kitchen Display Systems: How Your Restaurant Can Benefit

Lavu

A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. Simply put, FOH is all of the areas that a customer is exposed to during their dining experience, like the host area and dining area. A kitchen display system makes it easy for staff members in the FOH to communicate with staff in the BOH, and vice versa.

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How to Create an Effective Restaurant Onboarding Process

7 Shifts

Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Incorporate information about frequent customers or customer types so that FOH staff know how to ensure these guests have great experiences.

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Topics to Cover in a Restaurant Employee Handbook

Lavu

There are several job functions in both the FOH and BOH and all need detailed appearance standards. With appearance standards, your FOH team is going to make a good first impression. Ask yourself this question and develop guidelines for the FOH team.

Food Delivery Ideas: How to Deliver Food While Maximizing Your Restaurant’s

7 Shifts

Will you hire in-house drivers, use third party drivers, or cross train your front-of-house (FOH) staff to double as drivers ? Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options.

5 Effective Restaurant Loyalty Programs, Plus Tips For Success

Sling

3) Train FOH Staff On Your Loyalty Program. A crucial aspect of every successful rewards system is ensuring that your front-of-house staff (FOH) understands, values, and promotes the restaurant loyalty programs whenever possible.

5 Reasons You need Platform Restaurant Management Software (Sponsored)

Modern Restaurant Management

Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlist Management – Just as above, good FOH tech provides waitlist management with real-time values.

5 Reasons You need Platform Restaurant Management Software (Sponsored)

Modern Restaurant Management

Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlist Management – Just as above, good FOH tech provides waitlist management with real-time values.

12 Tips for Restaurant Delivery/Takeout During COVID-19 Crisis

Restaurant365

Before repurposing your FOH staff for delivery, check with your insurance carrier to ensure that you’re covered for off-premise activity. If you’re properly insured for delivery, you can keep your servers, bartenders and other FOH staff working during this uncertain time.

The Best Online Ordering Platforms to Keep Your Restaurant Running

7 Shifts

Your restaurant can employee FOH staff (who may not be working much) as delivery drivers and charge a delivery fee for ordersYou can charge a delivery fee on each order to go to the restaurant, —plus your FOH staff could benefit directly from tips.

Restaurants Beat Labor Crisis with Daring New Wage Structure

Cheetah

It’s only going to get harder to find subminimum wage workers who’d be willing to do 12-hour shifts in subpar conditions while denying them the possibility to share in the tips that FOH servers are making. Reading Time: 9 minutes.

How The Snug Took Control of Labor and Evolved Their Restaurant

7 Shifts

Within 7shifts, we’re also seeing trends that move away from a traditional BOH and FOH split, and more to non-traditional roles like delivery and more management being scheduled.

9 Restaurant Job Interview Questions to Ask in 2020

7 Shifts

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) What’s the most impactful decision a restaurateur has to make?

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4 Ways to Pivot Your Restaurant’s Business Model During COVID-19

7 Shifts

Delivery: employ FOH staff to deliver the meal kits to your diners Frequency: will you offer a one-time meal kit designed to last a few meals? It’s no surprise that restaurants have been hit hard during the COVID-19 health crisis.

Restaurant Operations Overview: What You Need to Know

7 Shifts

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. For example, consider: Integrating pre-shift meetings for the FOH and BOH crews to interact with each other before each shift.

The Business Jargon Every Restaurant Owner Should Know

Cheetah

Front of the House Terms Front of the house (FoH) is literally the front of the restaurant, including the waiting area, the bar, and the dining area. Here are the 8 most commonly used terms in FoH: . In the Weeds? Every business has its jargon, and the restaurant world is no different. Whether you’re a hands-on manager or stop by your store every once in a while, your staff needs to trust your expertise and you need to know the lingo that proves you’re a pro.

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Your 7-Step Guide to Reopening Your Restaurant

7 Shifts

You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. It’s been months since restaurants across the US, Canada, and beyond were forced to shutter their dining areas in the wake of the COVID-19 outbreak.

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Competition’s Coming: Key Technology Changes Can Help You Win

Modern Restaurant Management

Source More Smartly by Linking FOH to the BOH. When the pandemic hit, many restaurants focused on expenses. Menus were trimmed to a fraction of original size. Delivery and curbside pick-up reduced on-site staffing. Inventory stock changed significantly.

How To Provide Adequate Hygiene and Sanitization Training To The Restaurant Staff

The Restaurant Times

Implement an enhanced hand washing schedule for both Front-of-House (FOH) and kitchen staff to promote hand hygiene. Promote the use of gloves for both the kitchen and FOH staff.

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What can we learn from "Waitmares"?

7 Shifts

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams.

xtraCHEF Recipe Card: Alexia Fimmano

Xtra Chef

Finding a single tool to streamline FOH, BOH, and Back Office processes can be extremely difficult. Explain your role at xtraCHEF. .

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Jon Taffer Resetting America | Restaurant Recovery Series

Foodable

New FOH positions will be created to sanitarily conduct business. Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis.