2024

article thumbnail

How to Schedule Employees Effectively in 9 Steps

7 Shifts

A restaurant’s schedule is its framework for success. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Effective employee scheduling means finding the right mix of shifts and shift types for your business.

article thumbnail

Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

Airlines 190
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Welcome the Year of the Dragon With Dragon’s Beard Candy

EATER

Jimmy Pan doing his thing. | Photo courtesy of Jimmy Pan. Photo-illustration by Lille Allen Dragon’s beard candy is a staple of Chinese and Lunar New Year celebrations, but in the U.S. and Canada, a generation of candymakers are determining the best way to pass the difficult art to a new generation Even as a kid with severely limited patience, I knew the dragon’s beard candy from Jimmy Pan’s cart was worth the wait.

article thumbnail

With 'Cookie Wars' settled, Dirty Dough joins Craveworthy Brands' portfolio

Restaurant Business

The trademark lawsuit made famous on social media is now officially over. Now Dirty Dough's new managing partner has plans for growth that could bring the stuffed cookies to grocery aisles.

article thumbnail

Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

article thumbnail

5 Tips for Revamping your Menu

Restaurant Engine

Meticulously go through your menu on a regular basis to refine it regularly. Does your restaurant feel stagnant? Is it time for a change, but you aren’t sure where to start? Your menu is a great starting point to refresh your restaurant and excite your customers. Take your menu to a new level by changing things up to really maximize your sales. You can do this, and we’re going to show you how.

Menu 115
article thumbnail

Luscious Reds

Sante

For a deep loving experience The post Luscious Reds appeared first on Santé Magazine.

Magazine 275

More Trending

article thumbnail

FDA approves a drug to treat severe food allergies, including milk, eggs and nuts

The Salt

Journal of Allergy and Clinical Immunology in 2021.'/> Xolair is considered the first medication approved by the FDA that can help protect against severe allergic reactions brought on by accidental exposure to certain foods.

Food 140
article thumbnail

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 208
article thumbnail

From Consumption to Connection: Restaurant Promotion Trends for 2024

Modern Restaurant Management

At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive.

2024 201
article thumbnail

Survey Says: Restaurateurs Are Making Expansion Plans

Modern Restaurant Management

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S full service restaurants surveyed plan to introduce catering services.

2024 191
article thumbnail

Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

article thumbnail

Growing a Restaurant Strategically – The Keys Are Alignment, Timing and Control

Modern Restaurant Management

Ambitious restaurateurs often want to expand quickly to capitalize on initial success. However, rapid growth without an intentional strategy frequently erodes quality, culture and profits over time. Sustainable restaurant expansion requires balancing excitement with patience and perspective. There’s an art to scaling any small business intelligently.

article thumbnail

Beyond Menus: Creative QR Code Uses for Restaurants

Modern Restaurant Management

During the COVID-19 pandemic, QR codes took center stage in the restaurant industry. The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. But QR codes offer much more than a pathway to a menu on our phones. Businesses use the 2D barcode in new, exciting ways every day. For example, Pizza Hut used QR codes to turn pizza boxes into an augmented reality game of Pac-Man, while Chili’s promoted the technology at its

article thumbnail

Feeding Gen Z: The Rise of Authenticity in F&B

Modern Restaurant Management

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. Gen Z has an appetite for knowledge that sits at the tip of their fingers, unlike any generation before. They research, investigate and seek out experiences – especially when it comes to restaurants.

article thumbnail

Restaurants Can Score Big for the Super Bowl

Modern Restaurant Management

In a few weeks, bars and restaurants will be filled with hungry and thirsty football fans celebrating their favorite team. Now is the time to get your plays in order to be a winner this Super Bowl Sunday. Themed Menus for the Win : Want to show support for this year’s best teams? Provide special menu options from the cities the contenders hail from – a Philly Cheesesteak if the Eagles make it or a Cuban for Miami.

article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

Five Strategies to Leverage User-Generated Content in Your Brand’s Journey

Modern Restaurant Management

Looking around the lively atmosphere of any restaurant, there are no doubt patrons capturing and sharing fun memorable moments. These genuine snapshots—when shared on social media—can help paint an authentic picture of your business, and create a powerful word-of-mouth effect. This type of user-generated content (UGC) has emerged as a key tool in the digital marketing landscape, offering brands a genuine and engaging way to connect with their target audiences.

article thumbnail

Mastering the Art of Anticipation: Recognizing Guest Cues Before They Do

Modern Restaurant Management

I n the hospitality and service industry, the ability to see beyond the obvious and anticipate guests' needs before they are even aware of their own needs is a skill that sets good from exceptional service apart. The key lies in understanding subtle cues and employing a proactive approach to ensure a seamless and delightful experience for patrons.

Dine-in 186
article thumbnail

Restaurants Can Now Call Themselves ‘Palestinian’ on Google

EATER

Food at Ayat, a Palestinian restaurant. | Adam Friedlander/Eater NY After years of requests, Google now lists “Palestinian” as a restaurant category, instead of just “Middle Eastern” The ability to accurately describe one’s restaurant is of the utmost importance to restaurateurs. But for years, Google — a crucial source for business listings — did not include “Palestinian” as a restaurant category, despite allowing restaurants to use “Israeli,” “Lebanese,” and other country-based descriptors.

article thumbnail

Dutch Bros overhauls management as it plans more aggressive unit growth

Restaurant Business

The drive-thru beverage chain named a trio of new executive hires under new CEO Christine Barone. It plans continued aggressive growth but is tweaking that strategy to be more thoughtful.

article thumbnail

2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

article thumbnail

Build hype for the dessert menu—without hiring a pastry chef

Restaurant Business

As staffing shortage cause operators to shrink their menus—especially the dessert menu—speed-scratch products can help revive the sweets selection. Learn more about how ready to bake batters can help operators expand their dessert offerings.

Menu 112
article thumbnail

Podcast transcript: Bill Mathis, chairman of the North American Association of Subway Franchisees

Restaurant Business

The longtime franchisee for the fast-food sandwich chain discusses operators' relations with management, the company's new slicers, its discounting requirements and other topics in this transcript from this week's A Deeper Dive podcast.

article thumbnail

How Food Stylists on ‘Feud’ Brought La Côte Basque Back to Life

EATER

A dessert tray on the Feud set. | Tamara Reynolds On “Feud: Capote vs. The Swans,” being seen lunching is everything. We spoke to food stylist Tamara Reynolds about creating the restaurant — and meals — at the center of that world. There is a reason Truman Capote titled his thinly veiled exposé of New York City’s society women and their secrets “ La Côte Basque.

Food 104
article thumbnail

Why Does ‘Hell’s Kitchen’ Still Celebrate Toxic Chef Culture?

EATER

FOX Image Collection via Getty I After 22 seasons, Gordon Ramsay’s show remains a safe space for unhinged workplace aggression There’s a point in most Hell’s Kitchen episodes where Gordon Ramsay stops dinner service. There’s a problem: The beef Wellington is raw. Or the scallops are raw. Or the salmon is raw. It upsets Ramsay so much that he’s forced to chuck the beef against a wall or punch the salmon, the full force of his fist making raw fish shards fly everywhere.

2005 133
article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

How Neil Doherty and Sysco's culinary team help operators meet today's labor challenges

Restaurant Business

As senior director of global culinary development, Doherty and Sysco’s 87 chefs develop solutions to ease back-of-house operations.

article thumbnail

James Beard Foundation launches campaign to speed federal action on climate change

Restaurant Business

The chef-led initiative underscores climate impact on independent restaurants based on research from José Andrés’ Global Food Institute at The George Washington University.

Food 120
article thumbnail

These are the big menu trends to watch in 2024

Restaurant Business

After scouring dozens of end-of-year industry reports, we gathered the predictions that rose to the top. Here’s what the forecasters say will most impact menus and operations in the year ahead.

2024 129
article thumbnail

As CosMc's takes off, McDonald's operators want a piece of the action

Restaurant Business

The Bottom Line: But where that action should take place is the question. Many operators believe the brand should be a testing ground for McDonald's own beverage program.

article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

article thumbnail

The National Restaurant Association's new chairman has a mission, and you're part of it

Restaurant Business

Jeff Lobdell, president of Michigan-based Restaurant Partners Management, believes that greater industry unity is key for restaurants to overcome the various issues they face.

article thumbnail

Chipotle boosts benefits for its Gen Z workforce

Restaurant Business

The fast-casual Mexican restaurant chain announced a series of financial and mental wellness benefits as it ramps up hiring for what it calls "burrito season.

article thumbnail

Loyal customers helped drive McDonald's sales last quarter

Restaurant Business

Same-store sales rose 4.3% in the U.S., thanks to marketing, operations and its growing loyalty program. But sales came thanks to higher prices rather than traffic. And the chain saw sales challenges in the Middle East.

article thumbnail

McDonald's franchisees want a return of the Snack Wrap

Restaurant Business

As the brand focuses more on value, a group of operators wants the chain to emphasize value-engineered items, like the old Snack Wraps. And they say many of the company's moves have increased franchisees' costs.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr