L.A.S.T. Model for Guest Recovery

Core Hospitality

Do you want to turn a poor guest experience into a “WOW” guest experience? This is the standard blueprint for guest recovery. Throughout the process the leader can gauge the rate of discount required to ensure the guest will be returning. It also brings some consistency between all your leaders reactions to their guest turnaround situations. Please feel free to comment below on any and all of your guest relations experiences.

OUR DAILY BREATH: CHEFS & OPERATORS – KEEPING YOUR TEAM TOGETHER

Culinary Cues

If we hope to keep a core team together through crisis and be able to lean on them through eventual recovery then we must view them as family and treat them in that manner. When belongingness exists then hope of recovery and future wellbeing feels certain.

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A LETTER TO THE PRESIDENT OF THE UNITED STATES

Culinary Cues

Recovery will be questionable for thousands of restaurants who will find it impossible to find loans from banks, and will struggle to pay rent, re-hire employees, re-invigorate relationships with vendors, and work to bring customers back through their doors.

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Delivering Experience: Why Community Involvement Is Key for Restaurants Amid COVID-19

Modern Restaurant Management

Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes. Now is the time to set expectations for how your guests will interact with your restaurant in the future.

Why (and How) to Apply Business Intelligence and Data Analytics to Restaurant Technology

Modern Restaurant Management

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. As the industry gets on the road to recovery, this will be more important than ever.

How Coronavirus is Impacting Restaurants

Aaron Allen & Associates

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost.

How Coronavirus is Impacting Restaurants

Aaron Allen & Associates

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost.

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MRM People & Places: Game On at Walk-On’s and Gingerbread Houses for Humanity

Modern Restaurant Management

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration.

MRM Franchise Feed: Tropical in Colorado and The Halal Guys New App

Modern Restaurant Management

“In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees. At the same time, we’re excited about creating a new generation of Subway guests!”

Changes at McDonald’s and Reducing Food Waste

Modern Restaurant Management

Increasing industry awareness of the Bill Emerson Good Samaritan Act (“Act”) so as to encourage safe and effective food donation and recovery. This frees up time to focus on guests, while the features do the hard work on their behalf.

MRM Research Roundup: Mid-October-2019 Edition

Modern Restaurant Management

Despite average guest checks growing at the same pace year over year for the last three quarters, same-store sales growth has been declining during each of those quarters. percent, the worst result in the last two years and the only time guest counts declined by more than 3.0

MRM Research Roundup: Mid-February 2020-Valentine’s Day Edition

Modern Restaurant Management

Womply unveiled its third annual State of Local Restaurants report – a comprehensive look at when local restaurants do the most business, seat the most guests, and more. OTC Medicine: Morning Recovery Hangover Drink, Tums Antacid Extra Strength Fruit Chewable Tablets.

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2018 Spring Wine Trends

Uncorkd

then take stock of these wine trends that will reward your guest’s eagerness to enjoy spring. With these wine regions in recovery, the wine world is ready to support the wine makers whose livelihoods and passions were torched.

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