L.A.S.T. Model for Guest Recovery
SEPTEMBER 21, 2018
Do you want to turn a poor guest experience into a “WOW” guest experience? This is the standard blueprint for guest recovery. Throughout the process the leader can gauge the rate of discount required to ensure the guest will be returning. It also brings some consistency between all your leaders reactions to their guest turnaround situations. Please feel free to comment below on any and all of your guest relations experiences.