Using software to coach employees for better fast food customer service

Rocket Fuel

Using software to coach employees for better fast food customer service. The post Using software to coach employees for better fast food customer service appeared first on Delaget.

MRM Talking With: Author, Leadership Coach and Chick-fil-A Veteran Dee Ann Turner

Modern Restaurant Management

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., "A company’s culture is its soul. It will define the way employees interact with one another and guests and has the potential to reach far beyond offices to touch and affect lives.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Why Restaurants Fail

The Restaurant Coach University

Because what I want to do is offer you some advice on how to select the best business coaching for your restaurant. What do you want to look for in a business coaches? I see so many business coaches in the market today have never actually owned their own restaurants.

2017 141

How are your managers developing their staff?

Core Hospitality

When coaching hospitality staff, service or kitchen, you should always set a goal for them. Set a Goal. It may be learning another section, or righting a wrong that they have done on shift ie) Uniform standards. Either way you need to keep three things in mind.

2018 100

The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do!

2020 141

3 Keys to Getting Results from Your Team

Bar and Restaurant Coach

Coach in the moment. Not only do you need to be sure people hear the message, you’ve got to be able to see it in action, Coach in the moment. The post 3 Keys to Getting Results from Your Team appeared first on Bar and Restaurant Coach.

2020 52

Restaurant Systems Software to the Rescue

The Restaurant Expert

Watch this video, or read the article below, and David Scott Peters, restaurant expert and coach, will explain what restaurant systems are and how your restaurant business can benefit.

Reducing Labor Costs May Not Be As Hard As You Think!

Bar and Restaurant Coach

A former Fortune 500 executive, he’s currently a bar and restaurant coach and the owner of Rally5 Consultants. appeared first on Bar and Restaurant Coach. The rising cost of labor is no longer just a matter of profitability—it’s becoming a matter of survival.

CHEFS: BUILD A TEAM – KEEP A TEAM

Culinary Cues

Building pride in team is a foundational requirement of leadership and coaching. There is no issue more pressing, and no task more important than building a kitchen team and establishing a culture of retention. Yes, I do mean a culture of retention.

2020 183

Manage Restaurant Business Systems, Not People

The Restaurant Expert

Ultimately this means coaching them on how to get the most out of their team. Running a restaurant business is tough and if you struggle with managing people, it can be brutal. Let me lighten that expectation and share with you what I’ve learned working with restaurant owners everywhere. Managing people doesn’t work.

The Truth About Reality TV and Bar Ownership

Bar and Restaurant Coach

Often we are there to help implement a change in the way a business operates, but we do it through education, data-backed support, coaching, and without ranting, raving, and making people feel small. We invest a lot of time coaching your management and bartenders , too.

Bar 58

Barmetrix Announces Partnership with MarginEdge

Bar and Restaurant Coach

The post Barmetrix Announces Partnership with MarginEdge appeared first on Bar and Restaurant Coach. In every industry—but particularly the hospitality industry—having data and systems that don’t talk to each other is a major problem: your POS holds all your sales data.

Why the Owner of a Restaurant Must Give Up Control

The Restaurant Expert

As coaches and consultants who work directly with the owner of a restaurant, we often run into a large roadblock. This roadblock can often stop the process of implementing systems, stall the process of making more money and often derail the restaurant into failure. What does this roadblock look like? The independent restaurant owner. Ok, maybe not you. Maybe it’s another key player, partner or manager on your team. But, maybe it is you or even just slightly you. Either way, it’s not good.

Restaurant Management Training Is Essential to Success

Smart Systems Pro

Instead of answerability, look at it as an opportunity to coach, to becoming a partner in your management team’s success, to becoming a trainer, not just a parent who only scolds their children to teach them lessons. Now you put yourself in a position to see that is was done and if not — or not done to your standards — gives you the opportunity to coach for success. And the end opportunity for you is to coach your way to both financial and personal success!

Are Your Running Your Restaurant Or Is It Running You?

The Restaurant Coach University

When the call for restaurant coaching comes in, people are asked what the issues might be. If coaching could just fix them then, they would have the restaurant they wanted. Get a coach or mentor to help you see through the story you keep telling yourself.

2017 207

11 Essential Steps Businesses Should Take When Connecting With Influencers

50 Mistakes

​Forbes Coaches Council ​Influencer marketing is among the most popular methods of growing a business through the social media platform. Natalie Ehmka, Natalie Ehmka Coaching & Consulting 2. Miranda VonFricken, Miranda VonFricken Mastermind Coaching 3.

The 5 Things Food Vendors Don't Want You to Know

Embrace the Suck

Coaching isn’t for everyone, so before you commit, schedule a 1:1 call with me personally. Having worked as a consultant for a large foodservice distributor for 4 years, I learned a lot about their business. A lot of stuff they don’t want you to know!

Bar Inventory Programs: Are You Leaving Money on the Table?

Bar and Restaurant Coach

appeared first on Bar and Restaurant Coach. Does your bar or restaurant operation have an inventory program or an ordering program? There are vast differences between the two. Often, people believe they are running an inventory program, or consider both practices one and the same.

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

These are not always delivered due to poor staff training and supervision and as such, customer facing staff require coaching continually. Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look.

Restaurant Systems Software to the Rescue

Smart Systems Pro

Watch this video, or read the article below, and David Scott Peters, restaurant expert and coach, will explain what restaurant systems are and how your restaurant business can benefit.

Want to Quickly Reduce Your Liquor Inventory Losses? Focus on Your Backdoor

Bar and Restaurant Coach

Focus on Your Backdoor appeared first on Bar and Restaurant Coach. Often when we think of liquor inventory control, our minds go to behind the bar. To take it one step further, the default-mode for most bar and restaurant operators is to attribute inventory loss to staff.

Should You Offer Discounts in Your Bar or Restaurant Operation?

Bar and Restaurant Coach

Click below to learn about our exclusive coaching program. appeared first on Bar and Restaurant Coach. The subject of whether to offer discounts in the bar and restaurant industry can be a hot topic.

Guest Post: The Actual Cost of Free Drinks

Bar and Restaurant Coach

The post Guest Post: The Actual Cost of Free Drinks appeared first on Bar and Restaurant Coach. The following guest post is from Frankie Merriam, Managing Partner at Olde Towne Tavern near Atlanta. Lost Opportunity: To Comp or Not to Comp— Tha t is the Question. You’re Doing It Wrong!

Enough Yelling and Screaming: Restaurants Need Kindness in the Kitchen

Xtra Chef

In football, legendary coaches have what they call a “coaching tree.” People like Bill Parcells have developed countless former assistant coaches into Super Bowl and National Championship winners. I finally hit my breaking point.

For Profitability & Growth Check Your Alignment

Bar and Restaurant Coach

The post For Profitability & Growth Check Your Alignment appeared first on Bar and Restaurant Coach. Is everyone on your team in alignment? Are they on the same page when it comes to what’s important for YOU, as the business owner or manager?

2020 53

Feeling Lost? 5 Ways to Rescue Your Restaurant

The Restaurant Coach University

The famous UCLA coach, John Wooden was known for his focus on the fundamentals. If you want a little more personalized approach, then considering getting a consultant or a business coach. When you opened your restaurant you had big dreams and a plan.

2017 130

How to Attract and Retain the Best Generation Z (iGen) Talent in the Hospitality Industry

Bar and Restaurant Coach

The post How to Attract and Retain the Best Generation Z (iGen) Talent in the Hospitality Industry appeared first on Bar and Restaurant Coach. Welcome back to Part 2 of our 3-part series on Generation Z (aka iGen).

Generation Z in the Marketplace – How to Engage and Get Them into Your Venue

Bar and Restaurant Coach

The post Generation Z in the Marketplace – How to Engage and Get Them into Your Venue appeared first on Bar and Restaurant Coach. Generation Z will make up 40% of the overall marketplace spend in the next few years. How can you attract them as guests, and keep them coming back?

5 Delusions Managers Have About Leaders

Embrace the Suck

Take time for self care to recharge their internal battery (workouts, meditation, journaling), Invest in training by attending seminars, taking courses, or getting a coach (hint, hint). So, what is your title? Are you a manager or a leader? Before you jump on the “I’m a leader bandwagon”, we should have a talk. You might be suffering from Leadership Delusion. It’s fairly common in this industry. We have a lot of preconceived notions about what a leader really is.

5 Reasons Why You Need a Restaurant Management Software Solution in 2019

Margin Edge

Accounting Coach: How Do You Calculate the Cost of Carrying Inventory? Everybody has a different reason for getting into the restaurant business, but shuffling paper and maintaining spreadsheets usually isn’t among them.

2019 73

What Makes a Good Restaurant Manager? [Restaurant Manager Skills List]

Bottleneck Management

Cultivating a great working environment, motivating staff to be their best, coaching and developing, and doing everything they can to ensure our guests have the best experience possible.” What makes a good restaurant manager?

2018 83

Restaurant Management 101: How to Handle Employee Poaching

Gecko Hospitality

The best advice I can give came from a transitional career coach. If you want to stand out at a qualified restaurant management candidate to a job interview, then you need to do more than memorize lists of questions from the internet.

Generation Z vs Millennials – Wait, There’s a Difference?

Bar and Restaurant Coach

appeared first on Bar and Restaurant Coach. The first face-to-face interaction guests will have with your business will be, generally speaking, with some of your youngest employees. Generation Z are the 24 and younger hosts/hostesses, and servers who ARE the face of your business.

When Genuine Leadership is Revealed

Bar and Restaurant Coach

I’m a huge sports fan and for a short time, I had the pleasure of being a prospect baseball coach for young men looking to advance both their athletic and academic futures. Sometimes it just sounds like white noise and coach speak…but I assure you it’s very real.

Forget Rules, Develop a Code!

Embrace the Suck

For years I have employed a simple, yet powerful code of conduct in any restaurant I owned, managed or coached. Rules, rules, and more rules. Do this. Don’t do that. Does it seem like you spend most of your day like a babysitter at work telling the team more of what not to do? Welcome to management by numbers. You’ve probably seen that list of rules in your restaurant, and each one has a number next to it. Rule number one: be here 15 ministers before your shift.

Manage Restaurant Business Systems, Not People

Smart Systems Pro

Ultimately this means coaching them on how to get the most out of their team. Running a restaurant business is tough and if you struggle with managing people, it can be brutal. Let me lighten that expectation and share with you what I’ve learned working with restaurant owners everywhere. Managing people doesn’t work.

MYOB Eco System App of the month : How Kounta aims to improve connectivity in the hospitality industry

Kounta

They all have the ability to really guide customers through that learning curve in a kind of coaching way, but also in a supporting way. From the coffee cart operator to the ritziest restaurant in town, every business owner in the hospitality industry has their own way of doing things.

Restaurant Accounting Concepts Every Manager Should Know About

Lavu

The technical definition of a chart of accounts, according to the Accounting Coach : “A chart of accounts is a listing of the names of the accounts that a company has identified and made available for recording transactions in its general ledger.

Who’s Best Able to Manage Your Changing Workplace? Your Managers

Modern Restaurant Management

Team members no longer want command-and-control, top-down bosses – they want coaches. Restaurants manage and deal with change daily – from menu changes to bringing on new employees. There’s also the constant struggle to ensure your labor meets the demands of your guests.

Little Known Tax Benefits of Franchising Your Business

MBB Hospitality

For existing franchisors, services include franchise system best practices and benchmarking and organizational audits, improved franchisee support systems and franchise sales coaching. We can all use a little help, especially when it comes to pay taxes on our business, right?

The One Thing All Restaurant Owners Want

Embrace the Suck

John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You get knocked down one day and get back up the next. Welcome to the world of restaurants and bars. It can be a brutal lifestyle if (and it’s a very big if) you allow it to control you. You probably can fondly remember your first job in the industry.

Where to Stay, Dine & Be Seen During Super Bowl LIV Weekend in Miami

iSanté

The annual star-studded strolling wine and food event brings together exceptional cuisine, over 40 prominent chefs from around the country, NFL players, coaches, legends, celebrities, and more, all to support the fight against hunger. Event date: February 2, 2020 (All day).

In Demand: Dana Cowin and Branding in the Digital Age

Open for Business

She is the chief brand advisor for Dig Food Group , host of the podcast Speaking Broadly , and a coach for others in the industry. . “I Every era has its hero. Dana Cowin was editor-in-chief of Food & Wine , one of the last bastions of swoon-worthy food magazine heavies, for 21 years.