Using software to coach employees for better fast food customer service

Rocket Fuel

Using software to coach employees for better fast food customer service. The post Using software to coach employees for better fast food customer service appeared first on Delaget.

MRM Talking With: Author, Leadership Coach and Chick-fil-A Veteran Dee Ann Turner

Modern Restaurant Management

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., "A company’s culture is its soul. It will define the way employees interact with one another and guests and has the potential to reach far beyond offices to touch and affect lives.

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Protected: Coronavirus COVID-19 Contingency Plan for Bar and Restaurant Operators

Bar and Restaurant Coach

To view it please enter your password below: Password: The post Protected: Coronavirus COVID-19 Contingency Plan for Bar and Restaurant Operators appeared first on Bar and Restaurant Coach. This content is password protected.

How are your managers developing their staff?

Core Hospitality

When coaching hospitality staff, service or kitchen, you should always set a goal for them. Set a Goal. It may be learning another section, or righting a wrong that they have done on shift ie) Uniform standards. Either way you need to keep three things in mind.

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Why Restaurants Fail

The Restaurant Coach University

Because what I want to do is offer you some advice on how to select the best business coaching for your restaurant. What do you want to look for in a business coaches? I see so many business coaches in the market today have never actually owned their own restaurants.

2017 141

Restaurant Systems Software to the Rescue

The Restaurant Expert

Watch this video, or read the article below, and David Scott Peters, restaurant expert and coach, will explain what restaurant systems are and how your restaurant business can benefit.

Protected: In the Time of the Turtle— Be a Shark!

Bar and Restaurant Coach

appeared first on Bar and Restaurant Coach. This content is password protected. To view it please enter your password below: Password: The post Protected: In the Time of the Turtle— Be a Shark! Business Growth Leadership

The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do!

2020 141

How a Performance Improvement Plan Could Save You $80K

Bar and Restaurant Coach

A PIP is a standardized disciplinary process to either: (1) coach an employee to an acceptable performance level, or. (2) 2) coach them out the door. Coaching-in-the-moment isn’t discipline. What is a Performance Improvement Plan?

The Coronavirus Isn’t Your Fault, But How You Ran Your Restaurant Before Is!

Embrace the Suck

The owner side eluded me until I got a business coach who schooled me on how to build a brand and a business. To be truthful, if it wasn’t for that coach, I would have closed within six months. The Coronavirus Pandemic is unlike anything we have ever experienced.

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3 Keys to Getting Results from Your Team

Bar and Restaurant Coach

Coach in the moment. Not only do you need to be sure people hear the message, you’ve got to be able to see it in action, Coach in the moment. The post 3 Keys to Getting Results from Your Team appeared first on Bar and Restaurant Coach.

Manage Restaurant Business Systems, Not People

The Restaurant Expert

Ultimately this means coaching them on how to get the most out of their team. Running a restaurant business is tough and if you struggle with managing people, it can be brutal. Let me lighten that expectation and share with you what I’ve learned working with restaurant owners everywhere. Managing people doesn’t work.

The Truth About Reality TV and Bar Ownership

Bar and Restaurant Coach

Often we are there to help implement a change in the way a business operates, but we do it through education, data-backed support, coaching, and without ranting, raving, and making people feel small. We invest a lot of time coaching your management and bartenders , too.

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Barmetrix Announces Partnership with MarginEdge

Bar and Restaurant Coach

The post Barmetrix Announces Partnership with MarginEdge appeared first on Bar and Restaurant Coach. In every industry—but particularly the hospitality industry—having data and systems that don’t talk to each other is a major problem: your POS holds all your sales data.

Why the Owner of a Restaurant Must Give Up Control

The Restaurant Expert

As coaches and consultants who work directly with the owner of a restaurant, we often run into a large roadblock. This roadblock can often stop the process of implementing systems, stall the process of making more money and often derail the restaurant into failure. What does this roadblock look like? The independent restaurant owner. Ok, maybe not you. Maybe it’s another key player, partner or manager on your team. But, maybe it is you or even just slightly you. Either way, it’s not good.

CHEFS: BUILD A TEAM – KEEP A TEAM

Culinary Cues

Building pride in team is a foundational requirement of leadership and coaching. There is no issue more pressing, and no task more important than building a kitchen team and establishing a culture of retention. Yes, I do mean a culture of retention.

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Reducing Labor Costs May Not Be As Hard As You Think!

Bar and Restaurant Coach

A former Fortune 500 executive, he’s currently a bar and restaurant coach and the owner of Rally5 Consultants. appeared first on Bar and Restaurant Coach. The rising cost of labor is no longer just a matter of profitability—it’s becoming a matter of survival.

Restaurant Management Training Is Essential to Success

Smart Systems Pro

Instead of answerability, look at it as an opportunity to coach, to becoming a partner in your management team’s success, to becoming a trainer, not just a parent who only scolds their children to teach them lessons. Now you put yourself in a position to see that is was done and if not — or not done to your standards — gives you the opportunity to coach for success. And the end opportunity for you is to coach your way to both financial and personal success!

Are Your Running Your Restaurant Or Is It Running You?

The Restaurant Coach University

When the call for restaurant coaching comes in, people are asked what the issues might be. If coaching could just fix them then, they would have the restaurant they wanted. Get a coach or mentor to help you see through the story you keep telling yourself.

2017 207

Bar Inventory Programs: Are You Leaving Money on the Table?

Bar and Restaurant Coach

appeared first on Bar and Restaurant Coach. Does your bar or restaurant operation have an inventory program or an ordering program? There are vast differences between the two. Often, people believe they are running an inventory program, or consider both practices one and the same.

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

These are not always delivered due to poor staff training and supervision and as such, customer facing staff require coaching continually. Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look.

11 Essential Steps Businesses Should Take When Connecting With Influencers

50 Mistakes

​Forbes Coaches Council ​Influencer marketing is among the most popular methods of growing a business through the social media platform. Natalie Ehmka, Natalie Ehmka Coaching & Consulting 2. Miranda VonFricken, Miranda VonFricken Mastermind Coaching 3.

Should You Offer Discounts in Your Bar or Restaurant Operation?

Bar and Restaurant Coach

Click below to learn about our exclusive coaching program. appeared first on Bar and Restaurant Coach. The subject of whether to offer discounts in the bar and restaurant industry can be a hot topic.

Restaurant Systems Software to the Rescue

Smart Systems Pro

Watch this video, or read the article below, and David Scott Peters, restaurant expert and coach, will explain what restaurant systems are and how your restaurant business can benefit.

The 5 Things Food Vendors Don't Want You to Know

Embrace the Suck

Coaching isn’t for everyone, so before you commit, schedule a 1:1 call with me personally. Having worked as a consultant for a large foodservice distributor for 4 years, I learned a lot about their business. A lot of stuff they don’t want you to know!

Want to Quickly Reduce Your Liquor Inventory Losses? Focus on Your Backdoor

Bar and Restaurant Coach

Focus on Your Backdoor appeared first on Bar and Restaurant Coach. Often when we think of liquor inventory control, our minds go to behind the bar. To take it one step further, the default-mode for most bar and restaurant operators is to attribute inventory loss to staff.

Guest Post: The Actual Cost of Free Drinks

Bar and Restaurant Coach

The post Guest Post: The Actual Cost of Free Drinks appeared first on Bar and Restaurant Coach. The following guest post is from Frankie Merriam, Managing Partner at Olde Towne Tavern near Atlanta. Lost Opportunity: To Comp or Not to Comp— Tha t is the Question. You’re Doing It Wrong!

How to Attract and Retain the Best Generation Z (iGen) Talent in the Hospitality Industry

Bar and Restaurant Coach

The post How to Attract and Retain the Best Generation Z (iGen) Talent in the Hospitality Industry appeared first on Bar and Restaurant Coach. Welcome back to Part 2 of our 3-part series on Generation Z (aka iGen).

Enough Yelling and Screaming: Restaurants Need Kindness in the Kitchen

Xtra Chef

In football, legendary coaches have what they call a “coaching tree.” People like Bill Parcells have developed countless former assistant coaches into Super Bowl and National Championship winners. I finally hit my breaking point.

Feeling Lost? 5 Ways to Rescue Your Restaurant

The Restaurant Coach University

The famous UCLA coach, John Wooden was known for his focus on the fundamentals. If you want a little more personalized approach, then considering getting a consultant or a business coach. When you opened your restaurant you had big dreams and a plan.

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Generation Z in the Marketplace – How to Engage and Get Them into Your Venue

Bar and Restaurant Coach

The post Generation Z in the Marketplace – How to Engage and Get Them into Your Venue appeared first on Bar and Restaurant Coach. Generation Z will make up 40% of the overall marketplace spend in the next few years. How can you attract them as guests, and keep them coming back?

For Profitability & Growth Check Your Alignment

Bar and Restaurant Coach

The post For Profitability & Growth Check Your Alignment appeared first on Bar and Restaurant Coach. Is everyone on your team in alignment? Are they on the same page when it comes to what’s important for YOU, as the business owner or manager?

5 Delusions Managers Have About Leaders

Embrace the Suck

Take time for self care to recharge their internal battery (workouts, meditation, journaling), Invest in training by attending seminars, taking courses, or getting a coach (hint, hint). So, what is your title? Are you a manager or a leader? Before you jump on the “I’m a leader bandwagon”, we should have a talk. You might be suffering from Leadership Delusion. It’s fairly common in this industry. We have a lot of preconceived notions about what a leader really is.

5 Reasons Why You Need a Restaurant Management Software Solution in 2019

Margin Edge

Accounting Coach: How Do You Calculate the Cost of Carrying Inventory? Everybody has a different reason for getting into the restaurant business, but shuffling paper and maintaining spreadsheets usually isn’t among them.

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What Makes a Good Restaurant Manager? [Restaurant Manager Skills List]

Bottleneck Management

Cultivating a great working environment, motivating staff to be their best, coaching and developing, and doing everything they can to ensure our guests have the best experience possible.” What makes a good restaurant manager?

2018 83

Generation Z vs Millennials – Wait, There’s a Difference?

Bar and Restaurant Coach

appeared first on Bar and Restaurant Coach. The first face-to-face interaction guests will have with your business will be, generally speaking, with some of your youngest employees. Generation Z are the 24 and younger hosts/hostesses, and servers who ARE the face of your business.

MRM People & Places: Cassoulet War, Zagat Stories and AQUAlounge

Modern Restaurant Management

” Spurrier’s Gridiron Grille , a new polished-casual restaurant concept founded by Heisman Trophy-winning University of Florida football player and legendary coach, Hall of Famer, Steve Spurrier , will open in fall 2020.

When Genuine Leadership is Revealed

Bar and Restaurant Coach

I’m a huge sports fan and for a short time, I had the pleasure of being a prospect baseball coach for young men looking to advance both their athletic and academic futures. Sometimes it just sounds like white noise and coach speak…but I assure you it’s very real.

Restaurant Trends for 2020 (and Beyond)

Modern Restaurant Management

Bringing the sales and scheduling systems together can tell you which employees produce the biggest numbers, and which employees could use some coaching. 2019 was the year of convenience in the restaurant business.

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Restaurant Management 101: How to Handle Employee Poaching

Gecko Hospitality

The best advice I can give came from a transitional career coach. If you want to stand out at a qualified restaurant management candidate to a job interview, then you need to do more than memorize lists of questions from the internet.

Forget Rules, Develop a Code!

Embrace the Suck

For years I have employed a simple, yet powerful code of conduct in any restaurant I owned, managed or coached. Rules, rules, and more rules. Do this. Don’t do that. Does it seem like you spend most of your day like a babysitter at work telling the team more of what not to do? Welcome to management by numbers. You’ve probably seen that list of rules in your restaurant, and each one has a number next to it. Rule number one: be here 15 ministers before your shift.

2019 146

Manage Restaurant Business Systems, Not People

Smart Systems Pro

Ultimately this means coaching them on how to get the most out of their team. Running a restaurant business is tough and if you struggle with managing people, it can be brutal. Let me lighten that expectation and share with you what I’ve learned working with restaurant owners everywhere. Managing people doesn’t work.

Resources and Links to Help Restaurants Now

Cheetah

In uncertain times, it’s good to have a friend in the business. That’s why our team of industry veterans are putting together this series of tips, resources, and advice from around the restaurant world. It’s Cheetah’s mission to help you make it through the current COVID-19 crisis and beyond.