MRM’s 10 Most-Read Articles of 2020

Modern Restaurant Management

It’s no surprise that COVID-19 articles dominated our top reads for 2020. Here are the top ten articles that resonated with MRM's audience: Thousands of readers accessed our comprehensive survival guide.

MRM’s 10 Most-Read Articles of 2019

Modern Restaurant Management

Here are the top ten articles that resonated with MRM's audience: Posts on how to better market your restaurant are always traffic drivers with this piece from the team at Tangoo, taking top honors. This article from BevSpot details the lessons every restaurant owner and manager needs to hear. If you'd like to read even more, in celebration of our 2,000th article earlier this year, we published a list of our all-time most-read articles.).

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15 Super Helpful How-To Articles for the Restaurant CEO

Aaron Allen & Associates

While all of the above articles are helpful resources, we love helping to create tailor-built strategies for our clients — bringing perspective, context, connecting the dots, and contributing in a meaningful capacity — to build a composite view of what is shaping the industry and the dynamics that matter most to helping imagine the future, enable and align resources, and plan the details required to move from aspirational to achieved.

MRM’s Most Read: Top 20 Articles of All Time

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine reached a milestone this week: the publication of our 2,000th article. To commemorate the occasion, we are offering a list of our most-read articles to give readers an idea of the depth of our resource library. "In " Read on for MRM's most-popular articles: The Psychology Behind Great Restaurant Design (Infographic).

10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

Airlines Customer Relations Dining Articles Hotels Marketing Psychology Restaurants Social Media Travel ArticlesAmidst the current COVID-19 pandemic, there is a lot of negativity online and in the news.

6 Ways Restaurants Can Reach Customers in 2021

Social Hospitality

Customer Relations Dining Articles Marketing Restaurants Social MediaFor most of its existence, restaurant marketing focused on a single goal: getting more people through the door. How can you convince a customer to come to your business and spend money on your food? That all changed in 2020.

2021 352

The Benefits of Guest Feedback in the Hospitality Industry

Social Hospitality

Customer Relations Dining Articles Hotels Restaurants Travel ArticlesThe hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. This mindset is now embodied by other industries as well. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer Relations Hotels Marketing Restaurants Technology Travel ArticlesThe hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Unique socio-economic shifts also dictate the course of the market.

7 Tips for Hospitality Marketing During COVID-19

Social Hospitality

Customer Relations Destinations Hotels Marketing Restaurants Social Media Travel ArticlesAs worldwide markets continue to feel the pain of COVID-19, companies of every size are suffering from the effects.

A Guide to Effective Instagram Marketing For Restaurants

Social Hospitality

Customer Relations Dining Articles Marketing Restaurants Social MediaInstagram has come a long way since its inception in 2010. The image-based social network now has a revenue of approximately $6.84 billion, which, in 2019, included $20 billion in ad revenue. .

9 Important Hospitality Sales and Marketing Tips

Social Hospitality

Customer Relations Hotels Restaurants Social Media Travel ArticlesIn a world driven by social media and online search, sales tactics are essential to generate revenue.

How Social Media Launched the Acai Berry Craze

Social Hospitality

Dining Articles Restaurants Social MediaThe Acai berry market expands across the globe. According to Kenneth Research (September 2019), the Acai berry market was valued at $712 million in 2017, and it is expected to grow at a steady rate of 12.71% between 2018-2025.

The Top Restaurant Technologies to Improve Business

Social Hospitality

Dining Articles Restaurants TechnologyIt’s hard work to run a restaurant. It takes time, commitment, and the ability to deal with a number of challenges at the same time. Not to mention: you must always deliver a memorable experience for customers.

2019 195

Plant Power opens in Sacramento, California

Robert Ancill Restaurant Consulting

Articles Blog Ethnic Food Healthy and Food Menu Management Press Releases Restaurant Design Restaurant Marketing Restaurant Trends Social Media #plantpower #tnidesign #veganfood

2021 78

Restaurant Storytelling: 5 Tips to Drive Customer Engagement

Social Hospitality

Customer Relations Dining Articles Marketing RestaurantsRestaurant storytelling is one of the most powerful tools to drive customer engagement. People are now able to share their stories with a wider audience due to innovations in technology and trends in social media. Customers want to know you and the real story behind why you do what you do. If you’re wondering how to increase your restaurant sales and build brand loyalty, storytelling is key.

2019 223

How Social Media Launched the Acai Berry Craze

Social Hospitality

Dining Articles Restaurants Social MediaThe Acai berry market expands across the globe. According to Kenneth Research (September 2019), the Acai berry market was valued at $712 million in 2017, and it is expected to grow at a steady rate of 12.71% between 2018-2025.

Live with Robert Ancill

Robert Ancill Restaurant Consulting

Articles Blog Press Releases Restaurant Marketing Restaurant Trends Social MediaThe post Live with Robert Ancill appeared first on Robert Ancill Restaurant Consultant.

2020 78

7 Things to Look for in a Restaurant Management System

Margin Edge

There are a lot of articles out there talking about what to look for in a restaurant management system (RMS), but nearly every article focuses on different software tools that fix individual restaurant problems instead of a comprehensive, all-in-one solution for holistic management.

Social Media Do’s and Don’ts for Restaurants

Social Hospitality

Dining Articles Restaurants Social MediaToday’s restaurateurs are lucky — gone are the days of massive spending to advertise their offerings to draw in new customers. Instead, many eateries rely solely on the power of social media to pique hungry people’s interest. And, for the most part, using social media as a way to advertise is free.

5 Tech-Savvy Ways to Improve Your Restaurant Sales

Social Hospitality

Customer Relations Dining Articles RestaurantsIt can be tricky to find new ways to improve your restaurant sales. Ambitious brick-and-mortar business must adapt to digital advances in order to profit. Running a restaurant business means keeping up with challenges as well as emerging tech.

2019 234

6 Ways Chatbots Can Help Restaurant Businesses

Social Hospitality

Dining Articles Restaurants Social MediaWhen it comes to digital marketing for restaurants , there are various avenues to explore. One of those avenues is Chatbots. Restaurant Chatbots can converse with customers without the need for human labor. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Why Do Chatbots Play a Role for Restaurant Businesses?

2019 215

How to Improve Customer Retention at Your Restaurant

Social Hospitality

Dining Articles Restaurants Social MediaIt’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too. According to Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.”

2019 174

5 Psychological Theories to Boost Restaurant Marketing

Social Hospitality

Customer Relations Dining Articles Psychology Restaurants Social MediaWant to boost your restaurant marketing? Use psychology. The result? More guests. It’s that simple. We’ll look at some great psychological techniques you can use. Psychological techniques can give your restaurant marketing an effective boost. This helps you get noticed more quickly among competitors.

5 Psychological Theories to Boost Restaurant Marketing

Social Hospitality

Customer Relations Dining Articles Psychology Restaurants Social MediaWant to boost your restaurant marketing? Use psychology. The result? More guests. It’s that simple. We’ll look at some great psychological techniques you can use. Psychological techniques can give your restaurant marketing an effective boost. This helps you get noticed more quickly among competitors.

Calculating Food Waste with Key Items

Margin Edge

ArticlesOut of every ounce of food you purchase, it is guaranteed that not all of it will end up on your guests’ plates. Steaks get overcooked, serving trays are dropped, and there’s always an onion or two at the bottom of the box that’s seen better days.

Take a Byte Out of This: Emerging Restaurant Technology

Social Hospitality

Customer Relations Dining Articles Restaurants TechnologyModern technologies change the world as we know it. New restaurant technology changes the game for operators and consumers alike. IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. For example, gone are the days where you have to wait for the server to bring your check.

2018 167

10 Digital Marketing Tips for Restaurants

Social Hospitality

Dining Articles Restaurants Social MediaDigital marketing has revolutionized the marketing landscape, especially for restaurants. Even if your restaurant is well established, you have to keep up with current marketing trends in order to remain competitive. Are you marketing your restaurant in the right way? Are you marketing to the right people. Here are 10 digital marketing tips for restaurants. Leverage Social Media Marketing. Social media is your restaurant’s ultimate weapon.

TNI Safety Dividers during COVID-19

Robert Ancill Restaurant Consulting

Articles Blog Restaurant Design Restaurant Marketing Restaurant Trends

5 Ways Instagram Can Help Boost Restaurant Marketing

Social Hospitality

Customer Relations Dining Articles Marketing Mobile Restaurants Social Media TechnologyRestaurant marketing is forever changed by Instagram. When you walk into a bakery and order a Triple Cheese Cheesecake, what is the first thing you do when it arrives? If you belong to the Instagram generation, you likely take out your phone to take a picture. You don’t yet know what it tastes like, but taking a picture of this delicious-looking dessert is a must, isn’t it?

2018 186

How To Improve Restaurant Service and Win Back Customers

BNG Point of Sale

In this article, you will learn how to take your restaurant’s service to the next level and deliver a truly unforgettable experience for your customers. . Weekly ArticlesHow To Improve Restaurant Service and Win Back Customers .

3 Hacks to Grow Your Restaurant’s Instagram Presence

Social Hospitality

Customer Relations Dining Articles Marketing Restaurants Social MediaOn its surface, Instagram is simple. Post a photo, write a caption, add a couple of hashtags. But if you do all that, and your follower numbers don’t budge, it may be time to consider a deeper dive into your Instagram strategy. Your Instagram popularity may have little to do with the quality of your food or service. Sure, there are ways to make your food more Instagram-worthy.

2019 159

Average Profit Margin for A Bar and Grill Restaurant

BNG Point of Sale

This article will break down everything you need to know to calculate your own bar and grill restaurant’s average profit margin. . Weekly ArticlesAverage Profit Margin for A Bar and Grill Restaurant. Average Profit Margin for A Bar and Grill .

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10 Reasons Why POS Systems Are Better For Restaurants Than A Cash Register

BNG Point of Sale

Restaurant POS Weekly ArticlesRunning a POS system for your business is a key way to speed up orders and improve customer service; this is a universal truth for both restaurants and bars alike.

How To Improve Your Restaurant Operations

BNG Point of Sale

Restaurant POS Weekly ArticlesOwning a restaurant requires a mix of delicious food and drinks, reliable service, and efficiency in your operations. Hitting the right balance is an ongoing challenge for the restaurant industry.

What Is The Average Profit Margin For A Sandwich Shop? How Much Do They Earn?

BNG Point of Sale

Weekly ArticlesWhat Is The Average Profit Margin For A Sandwich Shop? How Much Do They Earn? . It is hard to be a restaurateur in today’s economy. The profit margin ranges from 0-15%, with most of them falling between 3-5%. This is the subject that we will discuss for this blog post.

How To Make a Restaurant More Profitable

BNG Point of Sale

In this article, we review what businesses are most profitable and how to maximize the food profit for the business you run. Weekly ArticlesPricing Food in the Restaurant Business. What is even better than running a restaurant with delicious food? Tasty profits!

POS 52

CoGS: Cost of Goods Sold Restaurant Industry Average

BNG Point of Sale

Weekly ArticlesCoGS: Cost of Goods Sold Restaurant Industry Average . The average cost of goods sold in the restaurant industry varies, but it sits around 30% to 35%. This is because CoGS are measured by inventory count rather than individual dishes or drinks.

How To Calculate a P&L Statement For Your Restaurant

BNG Point of Sale

In this article, we will take a closer look at how to generate a P&L statement and how the results it provides can improve your business performance and drive you to hit profits that beat industry standards. . Weekly Articles

Typical Restaurant Overhead Costs and Expenses

BNG Point of Sale

Weekly ArticlesTypical Restaurant Overhead Costs . Restaurant owners need to know how much things cost so they can be sure their business is profitable.

POS System Vs Cash Register: What’s The Difference?

BNG Point of Sale

In this article, we discuss what a POS system and a cash register are, as well as highlight the differences between a POS system and a cash register. Weekly ArticlesPOS System Vs Cash Register: What’s The Difference? .

A Guide to a Restaurant’s Ideal Profit Margin for Food

BNG Point of Sale

Weekly ArticlesA Guide to a Restaurant’s Ideal Profit Margin for Food . Ideal Profit Margin for Food . The food business is notoriously tough.

5 Tech-Savvy Ways to Improve Your Restaurant Sales

Social Hospitality

Customer Relations Dining Articles RestaurantsIt can be tricky to find new ways to improve your restaurant sales. Ambitious brick-and-mortar business must adapt to digital advances in order to profit. Running a restaurant business means keeping up with challenges as well as emerging tech. Instead of thinking about technology as a necessary evil, embrace it and utilize it to facilitate certain processes. With that in mind, introduce these tech improvements to boost your revenue.

2019 150

How To Avoid Overpaying On Your POS Processing Fees

BNG Point of Sale

In this article, we cover fees to keep an eye on and how to save more on your processing fees. Weekly ArticlesRunning a small business requires a tight eye on profits.

POS 83