April, 2024

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CHARGING FOR BREAD -SERIOUSLY?

Culinary Cues

A new word has been bantered about over the past few months, a word that ticks off consumers and demonstrates either greed or an inability to understand the public’s perception of “value”. “Shrinkflation” is a descriptor for reducing the size of packaged goods while either keeping selling prices where they were or raising prices while portions are being reduced.

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On the Road to Relief: Restaurant Trends and Opportunities to Watch

Modern Restaurant Management

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales.

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Restaurant Guide: Top 5 Best Restaurant Loyalty Programs to Use in 2024

Bingage

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. In this blog, we are uncovering the top 5 most trusted Loyalty programs in India for restaurants and small businesses. Starting a Restaurant business is easy, but running a successful business is a tough task.

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Want to speed service? Start with your menu

Restaurant Business

New research shows that guests spend an average of nine minutes plowing through a menu because the array is typically so extensive. But they also want comprehensive descriptions of dishes and prefer a conventional bill of fare over QR menus.

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8 Pillars of Leadership Development

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

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What does loyalty mean for restaurants? A complete guide to creating lifelong regulars

Open for Business

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. It’s about making meaningful connections with guests to keep them coming back time and time again. Think of the couple celebrating their anniversary at the same table each year or the solo diner who frequents the neighborhood café for their morning ritual.

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How-To’s of Successful Restaurant Marketing

Chowly

Introduction In the dynamic realm of restaurant marketing, two industry leaders, Targetable and Chowly, are forging a united path forward. Their recent insights, shared on a Hospitality Hangout podcast episode, shed light on innovative strategies tailored to improve digital marketing for SMBs. Addressing the Entire Customer Journey Both Targetable and Chowly recognize the necessity of integrating product and service to effectively serve SMBs in the restaurant industry, which starts with understa

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Brewing Up Success: Current Trends in the Craft Beer Industry

Goliath Consulting

The craft beer industry is experiencing a dynamic evolution, driven by experimentation, collaboration, and inclusivity. Brewers have pushed boundaries with unconventional ingredients and innovative techniques while fostering community engagement through digital platforms and collaborative partnerships. These trends reflect its enduring resonance and adaptability within the wider beer culture.

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The Shift That Takes the Cake—Literally. And How It Improved Our Operations.

Crunchtime

In this article, a defunct order-taking process leads to a disappointing customer experience and showcases the transformative power of prioritizing better processes for employees and embracing innovation.

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Chefs Love Wonder, the Latest App Trying to Disrupt Delivery. Will Diners Follow Suit?

EATER

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. It’s called Bankside, with a menu that includes peel-and-eat shrimp, clam chowder, crispy cod sandwiches, and a lobster roll.

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THE KING IS IN THE HOUSE

Culinary Cues

Is there any real value to nostalgia? How clear is our memory and how often do we tend to embellish on the positive and diminish the negative? Looking back can provide us with context and content for making future decisions – lessons learned and all that, or it can also help us to relish what worked and hold on to that for inspiration. Chefs are often nostalgic.

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8 Pillars of Leadership Development

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

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Ensuring Food Safety: How Better Equipment Helps

Restaurant Business

Food safety has never been more prevalent. In recent years, consumers have increasingly prioritized sanitation and cleanliness. When dining out, they rightfully expect that the food they order is cooked properly to a safe temperature and that the kitchen foods are prepared in is clean. While traditional methods of cooking are generally considered safe, in higher volume settings such as busy restaurants, operators are looking for ways to eliminate as many risks as possible.

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Understanding the Restaurant Cybersecurity Threat Landscape

Modern Restaurant Management

Cyber risks have been around for a long time, but that doesn’t mean they’re static. Attacks are growing more sophisticated and more expensive. The average cost of a data breach in 2023 was almost $4.5 million, a figure that’s more than 15% higher than just three years prior. Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028.

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WHY DO YOU OWN OR OPERATE A RESTAURANT?

Sante

What is your why? The post WHY DO YOU OWN OR OPERATE A RESTAURANT? appeared first on Santé Magazine.

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Fighting Fast Food Fraud

Modern Restaurant Management

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Moves Modern Restaurants Are Making in 2024

Modern Restaurant Management

According to the National Restaurant Association, competition in the restaurant sector is strong. In fact, 45 percent of restaurant operators expect competition to be more intense than last year. Why? A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024.

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Why Limited Time Offerings are More Than a Passing Phase

Modern Restaurant Management

Limited Time Offerings (LTOs) have been a staple of the restaurant industry, although their very nature is short-lived. For consumers, LTOs often bring to mind seasonal offerings that have become synonymous with specific times of the year. For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings.

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Diners Have Negative Reaction to Surge and Dynamic Pricing

Modern Restaurant Management

Eighty-one percent of diners said they would either stop going to a restaurant altogether or alter their dining hours to avoid prices surging during peak hours and 64 percent said they have a negative reaction to restaurants using surge and dynamic pricing, according to a HungerRush’s National Restaurant Price Surging Survey. “This is an alarming statistic for restaurant owners and operators, potentially leading to an increase in lost revenue or creating new peak hours,” Bill M

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Improving Survey Response Rates for Restaurant Managers

Modern Restaurant Management

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. While managers use a variety of ways to listen to their guests, surveys are one of the most successful tools for receiving feedback.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Roadmap to Sustainability

Modern Restaurant Management

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company.

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Catering to Families: The Untapped Potential in the Restaurant Industry

Modern Restaurant Management

As the restaurant industry faces multifaceted challenges, ranging from new minimum wage laws to reputational hurdles, a new hero has emerged: families with children. Despite a general decline in dining frequency, families have shown resilience and an increased appetite for dining out, according to Revenue Management Solutions' Q1 Consumer Survey, “ Dining Dynamics in 2024: The Shifting Landscape of Consumer Tastes.” The survey's insights offer a glimmer of hope for an industr

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Restaurant Execs Optimistic About AI Impact

Modern Restaurant Management

More than half of respondents (54 percent) expressed optimism about the positive impact of AI in the restaurant industry, according to a survey from Slang.ai. Despite this optimism, less than one-third of operators currently utilize AI indicating untapped potential for technological integration within the industry. A promising 71.6 percent of restaurant operators plan to adopt AI soon, with nearly 94 percent acknowledging its necessity to remain competitive.

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Buzzing About Bees and Sustainability

Modern Restaurant Management

Chef Richard Sandoval’s fascination with bees and their critical role in food sustainability began years ago, rooted in a deep respect for nature's intricate balance. “As a chef, I've always been passionate about sourcing the best ingredients, and it became evident to me that bees are not just producers of honey but indispensable pollinators for countless crops we rely on for food,” the leader of in contemporary Latin cuisine with 60+ restaurant locations worldwide told

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Beyond the Plate: Evolution and Exploration in the 2024 Restaurant Scene

Modern Restaurant Management

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition.

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Optimizing Your Restaurant Merch Game

Modern Restaurant Management

Merch might a somewhat newer term in a restaurant owner's lexicon, but having a focused merchandising effort can connect a person to a brand as well as be a great way to build awareness and put buts in seats. While someone might want to express their admiration by wearing or displaying brand merch, it's important for those brands to create products that will not simply collect dust in a corner.

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How to Make Your Restaurant a Solo Dining Destination

Modern Restaurant Management

We’re seeing more and more of it: people at our restaurants choosing to sit by themselves and have their meal alone. It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. restaurant visits to a record 35 percent. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.

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Reviews and Ratings Are Decisive Factors in Dining Decisions

Modern Restaurant Management

Reviews and ratings are decisive factors for 91 percent of diners with 64 percent focusing on reviews less than a month old, according to a report from RightResponse AI. Additionally, 71 percent said that they “changed their mind and decided not to go to a restaurant” based upon negative reviews. “People read reviews, are influenced by reviews, and are very influenced by negative reviews,” George Swetlitz, co-founder of RightResponse AI, told Modern Restaurant Management

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The Funding Recipe for Your Restaurant – A Guide To Growing Your Business

Fuel your restaurant’s success with our comprehensive 2025 funding guide! Running a restaurant comes with unique financial challenges, from managing seasonal fluctuations to covering unexpected expenses like equipment repairs or ingredient shortages. This guide dives into fast, flexible financing options for restaurant owners. Discover how to bridge cash flow gaps, fund expansions, or navigate slow seasons without compromising service quality.

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How to Pass Health Inspections: Ice Machines and Refrigeration

Modern Restaurant Management

Steering through the maze of health inspections might seem tricky. There's a lot to consider — especially when it comes to your commercial refrigeration and ice machines. But fear not! This friendly guide is here to shed light on the best practices to keep your coolers and ice makers sparkling clean. It's not just about acing health inspections, but also about winning the trust of your customers by letting them know their health and enjoyment are your number one priority.

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Medellín’s Cafes and Farms Are Taking Back Colombian Coffee

EATER

Medellín’s bounty of coffee beans. | Pergamino After decades of exporting the best coffee, Medellín’s local brands and cafe owners are turning residents on to the world-renowned specialty beans in their backyard and paying it forward to farmers “En casa del herrero, azadón de palo.” In the blacksmith’s house, a wooden hoe. This popular saying in Colombia (which mirrors sayings elsewhere like “the shoemaker’s child always goes barefoot”) references the way specialists often forget to share their

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Why Are Restaurant Water Glasses So Small?

EATER

This glass is too small. | Getty Images Tables are tiny and so are the glasses One question I often find myself mulling over while dining out is: When did the water glasses get so tiny? That gives way to other thoughts. Am I just uncontrollably, and perhaps worryingly, thirsty? Is the guidance that I drink eight glasses a day indeed bogus ? Am I not supposed to drink this much water with a meal?

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EYES WIDE OPEN, EYES WIDE SHUT

Culinary Cues

There is a real dichotomy in understanding, a gap in understanding between the employer and employee and how each views the work at hand. I’m sure it’s true in many industries, but let’s just focus on the business of restaurants. For nearly two years now I have been offering thoughts on the labor challenges that restaurants continue to face while providing some observations and thoughts.

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How to Set Better OKRs and Drive Results

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.