Modern Restaurant Management

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Father, Son, Franchisees: Building a Business and Bonds Across Generations

Modern Restaurant Management

Franchising has always been about more than profit. For me, it’s about people — and more specifically, my family. My father was one of the original Subway franchisees in our region over 20 years ago. We built the business side by side, and that experience has shaped how I think about entrepreneurship, relationships and leadership to this day.

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Be the Change: How Snooze Prioritizes Sustainability

Modern Restaurant Management

Have you ever wondered how a restaurant chain can truly integrate sustainability into its daily operations? At Snooze, an A.M. Eatery, across all 70 locations, every employee undergoes Sustainability 101 training, and a designated "Change Maker" ensures that environmental and community initiatives, from volunteering to fundraising, are actively pursued, creating a more personalized and impactful approach to corporate responsibility that resonates with staff and the community.

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The Trust Dilemma: Why Customers Don’t Trust Direct Restaurant Delivery and How to Win Them Back

Modern Restaurant Management

For many restaurant owners, delivery has become critical for profitability, especially as customer demand increases. Unfortunately, due to strain on resources, most restaurant owners no longer believe they can offer their customers a positive direct-delivery experience. Third-party apps have become so entrenched in consumer habits that many operators worry it’s no longer even worth trying to offer delivery on their own.

Delivery 221
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Tradition Meets Trend: Navigating Brand Evolution in a Modern Market

Modern Restaurant Management

The way people find and connect with food has changed over the years; Gen Z, especially, is driving that shift. They discover new spots online, make decisions fast, and care just as much about the story behind what they’re eating as they do about the food itself. That shift has made family-owned businesses think differently about what it means to stay relevant.

Marketing 251
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Americans Keep Dining Out (and Tipping Generously) Despite Economic Worries

Modern Restaurant Management

Even as many US households feel financially squeezed, eating out remains a top priority. Attest’s 2025 US Spending Trends Report finds that once basic bills are covered, prepared food – whether at restaurants or via takeout – is the most likely place Americans will spend extra cash. Just over 57 percent of consumers report spending on takeout food each month and 51.5 percent say they dine out at restaurants, which is more than the roughly 45 percent who make purchases in the ap

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I Tried to Get AI to Read My Reports — and Wasted My Weekend

Modern Restaurant Management

AI has made promises. Big ones. If you’ve ever watched a keynote or demo, you’ve likely heard some version of: “Just give it your data—and watch the magic happen.” As a business operator who works with data daily, I decided to test that idea the hard way: could I use GPT to create consistent, integrated operational reports across multiple store locations…without a formal data layer?

Waste 283
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Restaurant Industry’s Labor Shortages Made Worse By Demographic Trends

Modern Restaurant Management

For an industry full of leaders long ago accustomed to handling staffing shortages, the past few years have but restauranteurs to the test. The next few will be no different. Long-running demographic trends colliding with the lingering effects of the pandemic have many feeling we are in the middle of one of the most difficult decades the industry has ever faced.