Communicating Through COVID-19: Top Five Best Practices for Restaurants

Modern Restaurant Management

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively. Determine a regular cadence in which you will be communicating with customers. Ensure all customer communications are consistent across channels.


Culinary Cues

If we push aside much of the chatter and get down to the necessities in life that are food, shelter, clothing, health, family, communication and trust that rise to the top of the priority list. This is where we are today.

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Four Communications Solutions to Fast-Food Turnover

Modern Restaurant Management

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Communication is that critical last mile.

3 Expert Tips For Improving Workplace Communication


Effective workplace communication is an essential element of your business’s success. It doesn’t matter if that communication is between two people or twenty. Without good communication between team members, your business will suffer. What Is Workplace Communication?

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

Smart Systems Pro

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make sure everyone knows what you expect regarding performance is to conduct a daily pre-shift meeting.


Food Business

The overriding key to any healthy work environment is good communication, but that can be a broad directive to follow. Millennials crave an atmosphere of open and transparent communication at all levels. Every restaurant, cafe, and brewery benefits from good, strong communication.

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Keep your customers coming back: Effective communication strategies for hospitality


Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Communicating with your audience.

Team Communication: Why It Matters And How To Improve It


Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. But what exactly qualifies as “good communication”? Team Communication Defined. Making your team communication more effective (i.e.,

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

The Restaurant Expert

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make sure everyone knows what you expect regarding performance is to conduct a daily pre-shift meeting.


Culinary Cues

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! But, the most effective way to improve this connection with employees is to communicate through storytelling. What are your goals with this medium of communication?

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Two-Way Is ‘New’ Way to Maintain Communication During Social Distancing

Modern Restaurant Management

The idea behind using these seemingly old pieces of technology was that it would help improve communication among employees, Neitzel said. Two-way radios are a great way to improve communication among a restaurant’s staff.

Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases

Hospitality Insurance Group

Fortunately, restaurant owners have several options to help prevent the spread of communicable diseases. The post Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases appeared first on Hospitality Insurance Group. By: Richard E. Welch, Jr.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

Here’s how you can fine-tune your staff members’ skills to ensure they can handle the most common communication issues that arise. . To ensure that these kinds of conversations go as smoothly as possible, here’s how you can improve how both you and your staff communicate with the public.

The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark


Keeping your brand front and center to your audience during a pandemic is the new abyss companies in the hospitality and other industries face these days.

3 Keys to Getting Results from Your Team

Bar and Restaurant Coach

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. The first key to getting everyone on the same page is your ability to effectively communicate to and with your team.

Coronavirus Consequences: What Restaurants Need to Know and Do

Modern Restaurant Management

Crisis communication plan. Crisis Communication Plan. If you don’t have a communication and/or crisis management plan, now is the time to create one. Equipment Operations COVID 19 restaurant response crisis communication

A Restaurant Management Tip: 4 Common Human Errors and How to Minimize Them

Michael Hartzell - Restaurant Marketing

These target weaknesses in recording and communication – fundamentals in dining establishments, which often operate on very slim margins. The kitchen is a busy place and communication is very important. We all do it. Fumbling numbers and names are part of human nature.

In Memoriam: Joyce Sevilla


Teaser: It is with great sadness that we say goodbye to Joyce Sevilla of Sevilla Strategic Communications, who passed Wednesday at the age of 47. It is with great sadness that we say goodbye to Joyce Sevilla of Sevilla Strategic Communications, who passed Wednesday at the age of 47.

How to Develop a Restaurant Management Plan

The Restaurant Expert

Clear communications. My restaurant uses a manager’s log on a daily basis to communicate ­­­ _. A restaurant management plan is your written strategy for how to get your restaurant to where you want it. New ideas have very little value unless they are put into action. This restaurant management plan is a tool that translates ideas (I should or I’ll try to) into action (I am).


Culinary Cues

Do what family members do: be concerned, communicate, offer to help where possible, be sincere, and reassure them that the restaurant will be there when this crisis passes.

The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

Communication is key if you want to build a badass culture. Communication in restaurants sucks! I know I just mentioned communication in the one above, however, it is such a big part of the problems that restaurant experience that it needs to be addressed again.

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[VIDEO] 5 Reasons Empathy is Crucial for Hospitality Operators


Coming from an empathetic place when communicating with your employees should always be a priority. In this video, BENCHMARQUE CEO Marlowe Bennett outlines five reasons empathy is crucial for hospitality operators. Employer Best Practice Customer Service

2 Simple Ways to Boost Productivity


If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Streamline BOH and FOH Communications.

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[Case Study] How The Burger’s Priest Made Life in Their Restaurant Easier with 7shifts

7 Shifts

Frustrated with disjointed scheduling and communication processes, The Burger’s Priest came to 7shifts to streamline scheduling and communication to keep their team in the know and consistently hit their labor targets.


Culinary Cues

COMMUNICATE. The best leaders shine as great communicators. Your employees, peers, and guests are always watching and learning to anticipate how you will communicate. There are chefs and there are chefs. Some hold the title while others have earned the title.

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Improving the Sustainability of Your Restaurant During Challenging Times

Future Food

The everyday trading lesson is for restauranteurs and F&B operators to boost the sustainability of the business with active, customised and well communicated promotions, offers and experiences, expanding the target market base to create a more sustainable revenue base.

The "Essentials" training for Front of House employees

Core Hospitality

The floor is the seater and the busser the seater explain specials and sets expectations, when they bus they're flipping tables and communicating, or updating the door. Here is an outline of primary job descriptions of your front of house staff.


Culinary Cues

We have lost touch with this important means of communication. Act as if things are normal and stick to the schedule that includes something educational, exercise, fresh air, chores around the house, reading, music, cooking, communication, etc. We have lots of time on our hands.


Culinary Cues

You get the picture. [] FAILURE TO COMMUNICATION USING TODAY’S MEDIUMS. Communication still ranks the biggest problem within organizations regardless of their size. Communication with customers and with employees is an essential part of leadership and management.

How to Market Your Restaurant During Coronavirus Pandemic?


Communicate efficiently. Communicate with your customers during the crisis time. Communicate what changes you are doing amidst Coronavirus crisis. For example – We have collected some example restaurants are communicating to their customers – 2.

Some Serious Stats

Core Hospitality

Training to communications. Training and communications These are now (Kind of always have been) primary core drivers. Check the link below. It is an amazing indicator of just how tough this market continues to get and how much better we all need to operate.

A Message on Coronavirus (COVID-19)

Hot Schedules

Communication and education are vital to keeping your diners and employees safe amidst the spread of this disease, which is already having a huge impact on the restaurant industry. . Preloads: Use for corporate communications on insurance changes, policy reminders, etc. . Blog.


Culinary Cues

COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty.

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Culinary Cues

Dining in restaurants is a vehicle for communication, a respite for those who are looking for solace, a place of celebration, an environment for reward, and a source of entertainment that would be impossible to replace. Desperation has sunk in for those of us in the restaurant business.

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Culinary Cues

A chef will make a dent in the universe when he or she seeks to become a vehicle for communication, a protector of traditions, an advocate for necessary change, and a cheerleader for others who’s goal in life is to leave their profession better than it was received.

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7 pro tips for writing a job-winning hospitality manager resume


In today’s blog post, guest blogger Aditya Sharma walks us through seven pro tips that can help you tailor a flawless managerial resume, getting you closer to your targeted job by ensuring you communicate your potential as a great manager to recruiters.

Best Scheduling Software for Restaurants: Restaurant Scheduling Apps for 2020

Restaurant Clicks

Communication tools: group chat, direct messaging, announcements, shift feedback. It also has great communication tools and useful reporting. Communication: share information with your staff via the app, allows employees to access schedules, payslips, and more. Communication.

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Culinary Cues

Tell the truth; help people to understand their role, give opportunities for the average person to make a difference, unify, communicate effectively, and set the example for others to follow.

7 Kitchen Management Tips to Guarantee Back of House Serenity

7 Shifts

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Communicate Clear Expectations and Accountability Creating a positive work atmosphere isn’t all fun and games.

Remote Workers: Tips For Managing Your Team Digitally


For efficiency, it’s incumbent upon you — the manager or owner — to create standards for everything from document format, naming convention, and storage location to meeting structure and communication protocols. 3) Prioritize Clear Communication. 4) Avoid Communication Overload.


Culinary Cues

I have communicated with many who are crushed with fear, a sense of loss, and helplessness after telling employees that they can’t keep them on and there is no indication of when things might return to normalcy. We have never seen anything like this.

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How to Handle Temporary Restaurant Closure during COVID-19

7 Shifts

How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers. Then share general updates with staff through your team communication tool.


Culinary Cues

We communicate daily either by text or FaceTime – once per week via Zoom Meeting. It’s day 14 of a Covid-19 voluntary lockdown. Aside from a trip to the grocery store and an isolated morning walk now and again, I have been a prisoner of my home.

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