Communicating Through COVID-19: Top Five Best Practices for Restaurants

Modern Restaurant Management

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively. Determine a regular cadence in which you will be communicating with customers. Ensure all customer communications are consistent across channels.

Writing a New Chapter in Crisis Communication

Modern Restaurant Management

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. COVID-19 proactive communication.

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The Importance of Communicating Cleanliness After COVID-19

Next Restaurants

Find a good way to communicate the steps you’re taking. So you know you need to keep your cleaning processes thorough and communicate those steps to customers. Communicate your cleaning process to instill confidence in your customers and your staff. The post The Importance of Communicating Cleanliness After COVID-19 appeared first on Creative Restaurant Marketing and Promotion Ideas.

Visual Communication Assists Restaurants During Uncertain Times

Modern Restaurant Management

As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members. Consider the myriad of touchpoints available to communicate and build critical trust at this time.

OUR DAILY BREATH: FOOD, SHELTER, CLOTHING, HEALTH, FAMILY, COMMUNICATION, and TRUST

Culinary Cues

If we push aside much of the chatter and get down to the necessities in life that are food, shelter, clothing, health, family, communication and trust that rise to the top of the priority list. What people fear is a lack of food, loss of shelter, concerns about their health and the safety of their families, insufficient communication and communication that is not honest and complete. This is where we are today.

Restaurant Task Management: How to Communicate Tasks to Staff ??

7 Shifts

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant. Task management—and the organization and communication of said tasks—is what keeps your staff productive, your management team organized, and your restaurant running smoothly.

Surviving COVID-19: Communicating With Your Customers

Lavu

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. No matter if you send one or fifty emails, tweets, posts, or other communication to customers, be consistent with your business branding. While COVID-19 has slowed down business, your loyalty members will appreciate your communications.

Four Communications Solutions to Fast-Food Turnover

Modern Restaurant Management

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis. A third strategy for reducing turnover is to communicate with employees in the ways they communicate outside of work.

The Five Best Text Communication Practices for Restaurants

Modern Restaurant Management

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Like any type of marketing communication where you want customers to take action, it’s a best practice to send a follow-up.

Why Communication is Key When Reopening Your Bar or Restaurant

Sculpture Hospitality

Across the world, governments are beginning to reopen different types of businesses in their communities. Obviously this stage looks different depending on where you are located - some regions in the states are already allowing restaurants to open where others are still shut down, for example. Bar Management Kitchen Management motivating staff Restaurant Operations

Team Communication: Why It Matters And How To Improve It

Sling

Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. But what exactly qualifies as “good communication”? Team Communication Defined. Making your team communication more effective (i.e.,

Team Communication: Why It Matters And How To Improve It

Sling

Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. But what exactly qualifies as “good communication”? Team Communication Defined. Making your team communication more effective (i.e.,

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

Smart Systems Pro

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make sure everyone knows what you expect regarding performance is to conduct a daily pre-shift meeting.

Communicating with Your Hospitality Customers during COVID

Bizimply

Read more to find out about how the hospitality have been communicating with their own customers! The post Communicating with Your Hospitality Customers during COVID appeared first on Bizimply. This is a follow-on from our previous blog post: Using Social Media to Connect With Customers During COVID-19. Despite hope for economic resurgence, and businesses in affected countries slowly reopening under strict new safety guidelines, no one knows what the […].

Effectively Communicating Your Restaurant Reopening Plans

Gourmet Marketing

There are multiple ways to communicate your restaurant’s reopening plans, and it’s not just by hanging an “Open” sign on your door. From marketing tactics to updated health and safety measures, below are vital communications to consider. Ensure that every action and precaution you take when reopening your restaurant is communicated effectively to your customers.

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

The Restaurant Expert

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make sure everyone knows what you expect regarding performance is to conduct a daily pre-shift meeting.

A CHEF WHO GETS THE MESSAGE RIGHT

Culinary Cues

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! But, the most effective way to improve this connection with employees is to communicate through storytelling. What are your goals with this medium of communication?

RESTAURANTS AND CAFES NEED GOOD COMMUNICATION

Food Business

Communication and the Ideal Millennial Workplace: ATTRACTING AND RETAINING YOUNG TALENT IN YOUR FOOD SERVICE ENDEAVOR Guest Blog by Abbie Garcia By the year 2020 millennials will make up 40% of the overall workforce, so it’s wildly important to the future success of your business that you understand how to go about attracting and retaining members of this oft-written of and just as frequently misunderstood demographic.

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Two-Way Is ‘New’ Way to Maintain Communication During Social Distancing

Modern Restaurant Management

The idea behind using these seemingly old pieces of technology was that it would help improve communication among employees, Neitzel said. Two-way radios are a great way to improve communication among a restaurant’s staff. Many two-way radio companies have clients in the restaurant and foodservice industry and they know how restaurants tend to be more successful with more efficient communication.

Keep your customers coming back: Effective communication strategies for hospitality

Kounta

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally. The way staff at a chatty, informal burger joint communicate might not be the right fit if you want to be known for fine dining or whimsical desserts.

Employee Communication Using Mobile Labor Apps Enables Agile Response to Pandemic

Crunchtime

In this uncertain environment, consistent communications can make all members of an organization feel more secure and be more productive. Since the outbreak of the pandemic, we’ve witnessed our partners provide their employees with timely communications every step of the way. Restaurant, hospitality, and convenience store operating environments are constantly shifting, and never more so than right now.

Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases

Hospitality Insurance Group

Fortunately, restaurant owners have several options to help prevent the spread of communicable diseases. The post Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases appeared first on Hospitality Insurance Group. By: Richard E. Welch, Jr. President & CEO, Hospitality Insurance Group. An outbreak of a foodborne illness is the angst of every restaurant owner.

What to Do When Staff Test Positive for COVID19

Goliath Consulting

Communicating a commitment to sanitation and promoting any vendors that are hired to sanitize the building or additional programs the restaurant is undertaking such as ServSafe Covid-19 Training is key. Communication. Collaborating with your employees is the key to effectively communicating important COVID-19 information, according to the CDC (9). We recommend operators to communicate with their employees about planned changes and, most importantly, seek their input.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

Here’s how you can fine-tune your staff members’ skills to ensure they can handle the most common communication issues that arise. . To ensure that these kinds of conversations go as smoothly as possible, here’s how you can improve how both you and your staff communicate with the public.

3 Keys to Getting Results from Your Team

Bar and Restaurant Coach

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. The first key to getting everyone on the same page is your ability to effectively communicate to and with your team.

Communicating With Your Donors: 6 Ways to do it Better

App Institute

The post Communicating With Your Donors: 6 Ways to do it Better appeared first on AppInstitute Nonprofits are unique in their goals and in their method of generating revenue. They focus on providing services for the world by relying on the generosity of good-natured people.

Take Your Employee Communication to the Next Level

App Institute

The COVID-19 pandemic has caused teams around the world to go remote, so putting in place new ways to enable employee communication is challenging. The post Take Your Employee Communication to the Next Level appeared first on AppInstitute.

Coronavirus Consequences: What Restaurants Need to Know and Do

Modern Restaurant Management

Crisis communication plan. Crisis Communication Plan. If you don’t have a communication and/or crisis management plan, now is the time to create one. From a communication standpoint, many brands in the travel, hospitality, retail and restaurant industries have already sent emails to their customers explaining the precautions they are taking to keep employees and customers safe. Equipment Operations COVID 19 restaurant response crisis communication

The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark

Sante

Keeping your brand front and center to your audience during a pandemic is the new abyss companies in the hospitality and other industries face these days. Adapting to the changes each day brings and enhancing your digital strategy is a good start but keeping your eye on the end game is what will keep your brand alive. Read article here. branding COVID-19 marketing

How to Develop a Restaurant Management Plan

The Restaurant Expert

Clear communications. My restaurant uses a manager’s log on a daily basis to communicate ­­­ _. A restaurant management plan is your written strategy for how to get your restaurant to where you want it. New ideas have very little value unless they are put into action. This restaurant management plan is a tool that translates ideas (I should or I’ll try to) into action (I am).

IN CHALLENGING TIMES DON’T MAKE CLASSIC BUSINESS MISTAKES REMEMBER THE TOP ELEVEN

Culinary Cues

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Become obsessed with communication! Difficult times in business can never be addressed with complacency.

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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Good customer communication is another vital pillar of long-term success in this industry. You should communicate and interact with your audience, guests, and visitors on a regular basis. It’s critical to have an amazing customer service team and also to integrate leading communication technology like VoIP. Having the ability to communicate with various gadgets and control them with the sound of your voice makes a hotel truly stand out in a competitive field.

How to create a great e-newsletter for your hospitality venue

Typsy

There are so many upsides to communicating openly - and newsletters are another way to help you do that! In today's blog post, guest contributor Gigi Baker has some great tips for creating a successful, engaging newsletter to help you communicate with your customers.

The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

Communication is key if you want to build a badass culture. Communication in restaurants sucks! I know I just mentioned communication in the one above, however, it is such a big part of the problems that restaurant experience that it needs to be addressed again.

A Restaurant Management Tip: 4 Common Human Errors and How to Minimize Them

Michael Hartzell - Restaurant Marketing

These target weaknesses in recording and communication – fundamentals in dining establishments, which often operate on very slim margins. The kitchen is a busy place and communication is very important. We all do it. Fumbling numbers and names are part of human nature.

OUR DAILY BREATH: PROFESSIONAL COOKS – DON’T DISMAY – KNOW YOUR STRENGTHS

Culinary Cues

THIS IS HIGHLY MARKETABLE IN ANY INDUSTRY. [] COMMUNICATION. As a professional cook you know that survival and eventual success depends on succinct, effective communication with your peers, the operations chef, vendors, and guests.

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CHEFS: BUILD A TEAM – KEEP A TEAM

Culinary Cues

COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty.

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OUR DAILY BREATH: CHEFS – REMEMBER THE IMPORTANCE OF “WOW”

Culinary Cues

We all need loyalty to thrive. [] COMMUNICATE, COMMUNICATE, COMMUNICATE. Finally, as you plan a strategy for renewal – make sure that you build a package of communication that keeps everyone: return customers, new customers, and staff members, fully in the loop. Make sure that your communication loop includes: website, Facebook, Twitter, Instagram, email blasts, signage, and word-of-mouth initiatives that keep your concept alive and well.

What is SMS Marketing? How Can I Use It For My Auto Shop?

Indoor Media

People have become dependent and attached to their phones, making SMS marketing one of the most effective ways of communicating with your auto shop customers. SMS Marketing is a mass communication tool because, as we’ve already mentioned, just about everyone owns a cell phone.

OUR DAILY BREATH: CHEFS & OPERATORS – KEEPING YOUR TEAM TOGETHER

Culinary Cues

Do what family members do: be concerned, communicate, offer to help where possible, be sincere, and reassure them that the restaurant will be there when this crisis passes. It is critical that communication with employees focus on the importance of the work that cooks, chefs, servers, bartenders, etc. This is another time when we can rely on what we know about human nature and what keeps people whole: physically, mentally, and emotionally.