Communicating Through COVID-19: Top Five Best Practices for Restaurants

Modern Restaurant Management

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively. Determine a regular cadence in which you will be communicating with customers. Ensure all customer communications are consistent across channels.

How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

Start with The Basics of Communication. Often when it comes to customer communication, it is not about what you say but how you say. Body language and facial expressions can communicate what a person is feeling. Marketing Operations communication skills Training

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Effective Communication Techniques for Managers

Bizimply

A comprehensive guide to effective communication for managers. The post Effective Communication Techniques for Managers appeared first on Bizimply. Uncategorized Effective CommunicationWe know the role of a leader is complicated.

Visual Communication Assists Restaurants During Uncertain Times

Modern Restaurant Management

As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. Health and safety is communicated and executed within the kitchen with signs and graphics.

The Importance of Communicating Cleanliness After COVID-19

Next Restaurants

Find a good way to communicate the steps you’re taking. So you know you need to keep your cleaning processes thorough and communicate those steps to customers. Communicate your cleaning process to instill confidence in your customers and your staff. The post The Importance of Communicating Cleanliness After COVID-19 appeared first on Creative Restaurant Marketing and Promotion Ideas.

Writing a New Chapter in Crisis Communication

Modern Restaurant Management

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. From our observation, we've seen brands and their business stakeholders communicate in one of three ways: Business as usual. No evident change in marketing or communication strategy. COVID-19 proactive communication.

4 Tools to Better Communicate at Your Restaurant

7 Shifts

Efficient communication between managers and employees is key to restaurant success, especially during the unprecedented times of 2020. Many restaurant owners understand that proper internal communication leads to increasing employee productivity and trust.

OUR DAILY BREATH: FOOD, SHELTER, CLOTHING, HEALTH, FAMILY, COMMUNICATION, and TRUST

Culinary Cues

If we push aside much of the chatter and get down to the necessities in life that are food, shelter, clothing, health, family, communication and trust that rise to the top of the priority list. What people fear is a lack of food, loss of shelter, concerns about their health and the safety of their families, insufficient communication and communication that is not honest and complete. This is where we are today.

Restaurant Task Management: How to Communicate Tasks to Staff ??

7 Shifts

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant. Task management—and the organization and communication of said tasks—is what keeps your staff productive, your management team organized, and your restaurant running smoothly.

Four Communications Solutions to Fast-Food Turnover

Modern Restaurant Management

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis. A third strategy for reducing turnover is to communicate with employees in the ways they communicate outside of work.

Surviving COVID-19: Communicating With Your Customers

Lavu

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. No matter if you send one or fifty emails, tweets, posts, or other communication to customers, be consistent with your business branding. While COVID-19 has slowed down business, your loyalty members will appreciate your communications.

The Five Best Text Communication Practices for Restaurants

Modern Restaurant Management

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Like any type of marketing communication where you want customers to take action, it’s a best practice to send a follow-up.

Why Communication is Key When Reopening Your Bar or Restaurant

Sculpture Hospitality

Across the world, governments are beginning to reopen different types of businesses in their communities. Obviously this stage looks different depending on where you are located - some regions in the states are already allowing restaurants to open where others are still shut down, for example. Bar Management Kitchen Management motivating staff Restaurant Operations

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

Smart Systems Pro

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make sure everyone knows what you expect regarding performance is to conduct a daily pre-shift meeting.

3 Expert Tips For Improving Workplace Communication

Sling

Effective workplace communication is an essential element of your business’s success. It doesn’t matter if that communication is between two people or twenty. Without good communication between team members, your business will suffer. But even basic communication can be a difficult skill to put into practice and master. What Is Workplace Communication? But that definition doesn’t incorporate the concept of effective communication.

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

The Restaurant Expert

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make sure everyone knows what you expect regarding performance is to conduct a daily pre-shift meeting.

Effectively Communicating Your Restaurant Reopening Plans

Gourmet Marketing

There are multiple ways to communicate your restaurant’s reopening plans, and it’s not just by hanging an “Open” sign on your door. From marketing tactics to updated health and safety measures, below are vital communications to consider. Ensure that every action and precaution you take when reopening your restaurant is communicated effectively to your customers.

Team Communication: Why It Matters And How To Improve It

Sling

Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. Without good communication between co-workers, you can’t improve team skills, complete projects successfully, or endure the challenges that every business will face. But what exactly qualifies as “good communication”? Team Communication Defined. At its core, communication is simply the exchange of information between two people.

Team Communication: Why It Matters And How To Improve It

Sling

Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. Without good communication between co-workers, you can’t improve team skills, complete projects successfully, or endure the challenges that every business will face. But what exactly qualifies as “good communication”? Team Communication Defined. At its core, communication is simply the exchange of information between two people.

RESTAURANTS AND CAFES NEED GOOD COMMUNICATION

Food Business

Communication and the Ideal Millennial Workplace: ATTRACTING AND RETAINING YOUNG TALENT IN YOUR FOOD SERVICE ENDEAVOR Guest Blog by Abbie Garcia By the year 2020 millennials will make up 40% of the overall workforce, so it’s wildly important to the future success of your business that you understand how to go about attracting and retaining members of this oft-written of and just as frequently misunderstood demographic.

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Two-Way Is ‘New’ Way to Maintain Communication During Social Distancing

Modern Restaurant Management

The idea behind using these seemingly old pieces of technology was that it would help improve communication among employees, Neitzel said. Two-way radios are a great way to improve communication among a restaurant’s staff. Many two-way radio companies have clients in the restaurant and foodservice industry and they know how restaurants tend to be more successful with more efficient communication.

A CHEF WHO GETS THE MESSAGE RIGHT

Culinary Cues

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! According to Big Picture Learning – “A 2014 survey by About.com found that the top three reasons for leaving an organization were communication related: a lack of direction from management, overall poor communication, and poorly communication constant change.” When communication is interesting and fun, then it’s relevance is more likely to be realized.

Employee Communication Using Mobile Labor Apps Enables Agile Response to Pandemic

Crunchtime

In this uncertain environment, consistent communications can make all members of an organization feel more secure and be more productive. Since the outbreak of the pandemic, we’ve witnessed our partners provide their employees with timely communications every step of the way. Restaurant, hospitality, and convenience store operating environments are constantly shifting, and never more so than right now.

Keep your customers coming back: Effective communication strategies for hospitality

Kounta

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally. The way staff at a chatty, informal burger joint communicate might not be the right fit if you want to be known for fine dining or whimsical desserts.

Restaurant Technology Guys Podcast Ep. 103 – Real Time Communication with RelayPro

Restaurant Technology Guys

With Covid-19 making things more difficult for everyone, Relay Pro makes communication so much easier between team members. Join Jeremy and Jon where the talk all things real time communication. 103 – Real Time Communication with RelayPro appeared first on Restaurant Technology Guys.

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Boosting Your Restaurant Business During the Pandemic

Modern Restaurant Management

Marketing Operations communication engagement pandemic operationsDelivery and DIY. Given that many are not yet comfortable dining out, restaurant businesses are struggling to make ends meet.

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Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases

Hospitality Insurance Group

Fortunately, restaurant owners have several options to help prevent the spread of communicable diseases. The post Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases appeared first on Hospitality Insurance Group. By: Richard E. Welch, Jr. President & CEO, Hospitality Insurance Group. An outbreak of a foodborne illness is the angst of every restaurant owner.

Communicating with Your Hospitality Customers during COVID

Bizimply

3 Keys to Getting Results from Your Team

Bar and Restaurant Coach

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. The first key to getting everyone on the same page is your ability to effectively communicate to and with your team. Between the communication and the consequence (positive or negative) it’s your job to manage expectations, to coach your team and to bring them along in the process. Leadership communication leadership shift meeting

Coronavirus Consequences: What Restaurants Need to Know and Do

Modern Restaurant Management

Crisis communication plan. Crisis Communication Plan. If you don’t have a communication and/or crisis management plan, now is the time to create one. From a communication standpoint, many brands in the travel, hospitality, retail and restaurant industries have already sent emails to their customers explaining the precautions they are taking to keep employees and customers safe. Equipment Operations COVID 19 restaurant response crisis communication

Communicating With Your Donors: 6 Ways to do it Better

App Institute

The post Communicating With Your Donors: 6 Ways to do it Better appeared first on AppInstitute Nonprofits are unique in their goals and in their method of generating revenue. They focus on providing services for the world by relying on the generosity of good-natured people. However, there are some aspects of the nonprofit strategy that can be learned from for-profit organizations. One such aspect is marketing. Nonprofit and for-profit organizations both. Read More.

Take Your Employee Communication to the Next Level

App Institute

The COVID-19 pandemic has caused teams around the world to go remote, so putting in place new ways to enable employee communication is challenging. It’s especially important when you consider that the way employees communicate is frequently cited as one of the reasons some teams outperform others. The post Take Your Employee Communication to the Next Level appeared first on AppInstitute.

The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark

Sante

Keeping your brand front and center to your audience during a pandemic is the new abyss companies in the hospitality and other industries face these days. Adapting to the changes each day brings and enhancing your digital strategy is a good start but keeping your eye on the end game is what will keep your brand alive. Read article here. branding COVID-19 marketing

How to Develop a Restaurant Management Plan

The Restaurant Expert

Clear communications. My restaurant uses a manager’s log on a daily basis to communicate ­­­ _. A restaurant management plan is your written strategy for how to get your restaurant to where you want it. New ideas have very little value unless they are put into action. This restaurant management plan is a tool that translates ideas (I should or I’ll try to) into action (I am).

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Good customer communication is another vital pillar of long-term success in this industry. You should communicate and interact with your audience, guests, and visitors on a regular basis.

IN CHALLENGING TIMES DON’T MAKE CLASSIC BUSINESS MISTAKES REMEMBER THE TOP ELEVEN

Culinary Cues

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Become obsessed with communication! Difficult times in business can never be addressed with complacency.

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The Benefits of Guest Feedback in the Hospitality Industry

Social Hospitality

To do this, more hospitality brands use unifying communication platforms. Simply put, create an overarching communication strategy that focuses on feedback throughout the customer journey. In a manner of speaking, your customers are your best influencers when communicating your brand message. Communication is the key to boosting brand relevance and awareness in the hospitality industry.

The Kitchen Connection: 5 Ways to Streamline Your Restaurant Kitchen Operations to Increase Customer Satisfaction

Sante

INCREASE COMMUNICATION TO REDUCE CHAOS. We’ve all heard it before, but communication really is key. A busy restaurant has to run like a well-oiled machine with all of the pieces working together and, more importantly, communicating.

THE COOK’S INTELLECT

Culinary Cues

All of the aspects of understanding oneself and those around you are at play at every moment in the kitchen. [] COMMUNICATION. Communication in all of its forms is essential in a well-run kitchen.

How to create a great e-newsletter for your hospitality venue

Typsy

There are so many upsides to communicating openly - and newsletters are another way to help you do that! In today's blog post, guest contributor Gigi Baker has some great tips for creating a successful, engaging newsletter to help you communicate with your customers.

The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

Communication is key if you want to build a badass culture. Communication in restaurants sucks! I know I just mentioned communication in the one above, however, it is such a big part of the problems that restaurant experience that it needs to be addressed again. Stop sending text messages, emails, or posting memos without face-to-face communication with the team. Communication can be broken down into three ratios: 7-38-55.

Working IN Your Restaurant Doesn’t Work

Embrace the Suck

We all have an unconscious bias that we are communicating and leading the team 100%. Communicate your expectations. Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! Coming out in late February 2021.

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THE KITCHEN MAGIC OF CHEF PHIL LEARNED

Culinary Cues

From purchasing to plating there was a commitment to communication and doing your job well. Our industry recently lost a giant of the professional kitchen. Chef Phil Learned stood tall in the kitchen of The Balsams Grand Resort in Dixville Notch, NH.

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