Communicating Through COVID-19: Top Five Best Practices for Restaurants

Modern Restaurant Management

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively. Determine a regular cadence in which you will be communicating with customers. Ensure all customer communications are consistent across channels.

The Importance of Communicating Cleanliness After COVID-19

Next Restaurants

Find a good way to communicate the steps you’re taking. So you know you need to keep your cleaning processes thorough and communicate those steps to customers. Communicate your cleaning process to instill confidence in your customers and your staff.

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Writing a New Chapter in Crisis Communication

Modern Restaurant Management

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. COVID-19 proactive communication.


Culinary Cues

If we push aside much of the chatter and get down to the necessities in life that are food, shelter, clothing, health, family, communication and trust that rise to the top of the priority list. This is where we are today.

The Five Best Text Communication Practices for Restaurants

Modern Restaurant Management

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications.

Surviving COVID-19: Communicating With Your Customers


As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic.

Why Communication is Key When Reopening Your Bar or Restaurant

Sculpture Hospitality

Across the world, governments are beginning to reopen different types of businesses in their communities. Obviously this stage looks different depending on where you are located - some regions in the states are already allowing restaurants to open where others are still shut down, for example.

Four Communications Solutions to Fast-Food Turnover

Modern Restaurant Management

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Communication is that critical last mile.

Effectively Communicating Your Restaurant Reopening Plans

Gourmet Marketing

There are multiple ways to communicate your restaurant’s reopening plans, and it’s not just by hanging an “Open” sign on your door. From marketing tactics to updated health and safety measures, below are vital communications to consider.

3 Expert Tips For Improving Workplace Communication


Effective workplace communication is an essential element of your business’s success. It doesn’t matter if that communication is between two people or twenty. Without good communication between team members, your business will suffer. What Is Workplace Communication?

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

The Restaurant Expert

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. Allow me to explain through example. Running a restaurant can often feel like you are in high school.

Team Communication: Why It Matters And How To Improve It


Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. But what exactly qualifies as “good communication”? Team Communication Defined. Making your team communication more effective (i.e.,

Team Communication: Why It Matters And How To Improve It


Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. But what exactly qualifies as “good communication”? Team Communication Defined. Making your team communication more effective (i.e.,

Two-Way Is ‘New’ Way to Maintain Communication During Social Distancing

Modern Restaurant Management

The idea behind using these seemingly old pieces of technology was that it would help improve communication among employees, Neitzel said. Two-way radios are a great way to improve communication among a restaurant’s staff.

Employee Communication Using Mobile Labor Apps Enables Agile Response to Pandemic


In this uncertain environment, consistent communications can make all members of an organization feel more secure and be more productive. Since the outbreak of the pandemic, we’ve witnessed our partners provide their employees with timely communications every step of the way.

How a Restaurant Pre-Shift Meeting Improves Communication and Profits

Smart Systems Pro

A pre-shift meeting can improve communication and profits in your restaurant? If only you’d had an opportunity to communicate truths and facts before rumors were started. One of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and to make sure everyone knows what you expect regarding performance is to conduct a daily pre-shift meeting.


Food Business

The overriding key to any healthy work environment is good communication, but that can be a broad directive to follow. Millennials crave an atmosphere of open and transparent communication at all levels. Every restaurant, cafe, and brewery benefits from good, strong communication.

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Culinary Cues

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! But, the most effective way to improve this connection with employees is to communicate through storytelling. What are your goals with this medium of communication?

Keep your customers coming back: Effective communication strategies for hospitality


Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Communicating with your audience.

Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases

Hospitality Insurance Group

Fortunately, restaurant owners have several options to help prevent the spread of communicable diseases. The post Summer is a Good Time for Restaurant Owners to Focus on Preventing Communicable Diseases appeared first on Hospitality Insurance Group. By: Richard E. Welch, Jr.

Communicating With Your Donors: 6 Ways to do it Better

App Institute

The post Communicating With Your Donors: 6 Ways to do it Better appeared first on AppInstitute Nonprofits are unique in their goals and in their method of generating revenue. They focus on providing services for the world by relying on the generosity of good-natured people.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

Here’s how you can fine-tune your staff members’ skills to ensure they can handle the most common communication issues that arise. . To ensure that these kinds of conversations go as smoothly as possible, here’s how you can improve how both you and your staff communicate with the public.

3 Keys to Getting Results from Your Team

Bar and Restaurant Coach

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. The first key to getting everyone on the same page is your ability to effectively communicate to and with your team.

Coronavirus Consequences: What Restaurants Need to Know and Do

Modern Restaurant Management

Crisis communication plan. Crisis Communication Plan. If you don’t have a communication and/or crisis management plan, now is the time to create one. Equipment Operations COVID 19 restaurant response crisis communication

Take Your Employee Communication to the Next Level

App Institute

The COVID-19 pandemic has caused teams around the world to go remote, so putting in place new ways to enable employee communication is challenging. The post Take Your Employee Communication to the Next Level appeared first on AppInstitute.

The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark


Keeping your brand front and center to your audience during a pandemic is the new abyss companies in the hospitality and other industries face these days.

How to Develop a Restaurant Management Plan

The Restaurant Expert

Clear communications. My restaurant uses a manager’s log on a daily basis to communicate ­­­ _. A restaurant management plan is your written strategy for how to get your restaurant to where you want it. New ideas have very little value unless they are put into action.


Culinary Cues

We all need loyalty to thrive. [] COMMUNICATE, COMMUNICATE, COMMUNICATE. Finally, as you plan a strategy for renewal – make sure that you build a package of communication that keeps everyone: return customers, new customers, and staff members, fully in the loop.

The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

Communication is key if you want to build a badass culture. Communication in restaurants sucks! I know I just mentioned communication in the one above, however, it is such a big part of the problems that restaurant experience that it needs to be addressed again.


Culinary Cues

Do what family members do: be concerned, communicate, offer to help where possible, be sincere, and reassure them that the restaurant will be there when this crisis passes.

A Restaurant Management Tip: 4 Common Human Errors and How to Minimize Them

Michael Hartzell - Restaurant Marketing

These target weaknesses in recording and communication – fundamentals in dining establishments, which often operate on very slim margins. The kitchen is a busy place and communication is very important. We all do it. Fumbling numbers and names are part of human nature.


Culinary Cues

COMMUNICATE. The best leaders shine as great communicators. Your employees, peers, and guests are always watching and learning to anticipate how you will communicate. There are chefs and there are chefs. Some hold the title while others have earned the title.

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Culinary Cues

It’s the most essential ingredient in effective communication. Your plan must include not only the details surrounding safety and sanitation, but an effective communication strategy that will help to alleviate some of the concerns that people will have.

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Culinary Cues

THIS IS HIGHLY MARKETABLE IN ANY INDUSTRY. [] COMMUNICATION. As a professional cook you know that survival and eventual success depends on succinct, effective communication with your peers, the operations chef, vendors, and guests.

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Culinary Cues

COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty.

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[Case Study] How The Burger’s Priest Made Life in Their Restaurant Easier with 7shifts

7 Shifts

Frustrated with disjointed scheduling and communication processes, The Burger’s Priest came to 7shifts to streamline scheduling and communication to keep their team in the know and consistently hit their labor targets.

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2 Simple Ways to Boost Productivity


If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Streamline BOH and FOH Communications.

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How to use ‘Google My Business’ to attract customers


As restrictions lift and you start gearing up to get back to business, it’s a good idea to make sure you’re able to adapt quickly, and have clear communication with existing and prospective customers, for the best chance at a speedy recovery post-pandemic.

Improving the Sustainability of Your Restaurant During Challenging Times

Future Food

The everyday trading lesson is for restauranteurs and F&B operators to boost the sustainability of the business with active, customised and well communicated promotions, offers and experiences, expanding the target market base to create a more sustainable revenue base.

Execution is Everything post Covid19: Melbourne Shopping Centres in review

Future Food

Major entrances must communicate a warm, safe welcome to our customers, they must ensure that we secure market share and customer footfall as we move into the recovery phase. Execution is Everything post Covid-19 Melbourne Shopping Centres in review.


Culinary Cues

We have lost touch with this important means of communication. Act as if things are normal and stick to the schedule that includes something educational, exercise, fresh air, chores around the house, reading, music, cooking, communication, etc. We have lots of time on our hands.


Culinary Cues

Part of the reason is the isolation reality, part is the negative impact of “pause”, part is a lack of availability, a good part is fear, and an even more significant part is our fault for not keeping those lines of communication open with all stakeholders in the restaurant experience.

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Culinary Cues

You get the picture. [] FAILURE TO COMMUNICATION USING TODAY’S MEDIUMS. Communication still ranks the biggest problem within organizations regardless of their size. Communication with customers and with employees is an essential part of leadership and management.

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