What Customers Don’t Know About Restaurant Work

Culinary Cues

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.

Get These IT Essentials Right to Protect Customers’ User Experience

Modern Restaurant Management

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. A fast resolution is absolutely critical to ensure your customers do not lose faith in your ability to serve them.


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Improving Customer Experience For Your Restaurant Online

Restaurant Engine

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online.

Understanding the Customer to Enhance Brand Experience

Modern Restaurant Management

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.

Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.

Restaurant Technology: It’s All About the Customer Experience

Restaurant Technology Guys

The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Blog customer experience restaurant technology

Birdeye Customer Experience Management


Birdeye is a customer experience platform dedicated to helping multi-location businesses grow their online exposure and build their consumer base. The two core issues Bickham sees restaurants struggle with are customer acquisition and in-store physical experiences.

Data and the Guest Experience (Podcast)

Modern Restaurant Management

Covering everything from revenue to insights on the waitlist, data can give important information about how a restaurant is performing and how they are improving the guest experience. These experiences meant more than good feelings for servers, as it often came to dollars and cents.

Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences.

A Masterclass in Restaurant Digital Transformation

Speaker: Jay Coldren, Alex Barrow, and Greer Kimsey, Street Sense Team

Behaviorists say it takes 21 days to solidify a habit. 365 days of quarantine later, it's safe to say that our customers will be keeping some quarantine habits. At the center of these habits is the digital world: online ordering, advertising, booking, reviewing, etc. It will become essential for restaurants to create omni-channel experiences for customers, and to market them effectively. Join Jay Coldren and his team in this masterclass to learn the tactics for dominating the digital restaurant sphere.

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?

Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

How CRM Can Help Restaurants Provide a Better Guest Experience

The Eat Restaurant

In the restaurant industry, maintaining good customer relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances, restaurant management tends to forget to allocate the time to better understand their customers.

Let’s Go Out! How Customer Experience in Restaurants Boosts Happiness


How Customer Experience in Restaurants Boosts Happiness appeared first on Evergreen. Attracting Customers Operations & Management customer experience in bars customer experience in restaurants restaurant customer service restaurant service

Restaurant Marketing Tips: Earning Back Customer Confidence Post Pandemic

The Restaurant Times

The restaurant industry has particularly taken a turn for the worse due to increasing hygiene concerns among customers and government-imposed lockdown. Leveraging Innovative Restaurant Marketing Ideas To R estore Customer Confidence Post-pandemic.

Turning Pain Points into Strengths: How to Create a 360-Degree Dining Experience

Modern Restaurant Management

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

Restaurants’ New Brand Challenge: Delivering a Consistent Customer Experience in an Inconsistent World 

Modern Restaurant Management

Even with the limitations, loyal customers are eager to return to dinning out so that they can get a taste of both the food they love and the place they know well. However, as customers return, restaurant operators face a slew of new challenges. The Next Normal for the Brand Experience.

6 Ways Restaurants Can Reach Customers in 2021

Social Hospitality

How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Not sure how to best reach customers in their homes or on-the-move?

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How to Elevate Guest Experience in the Age of COVID-19

Modern Restaurant Management

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. Upgrade Your Takeout Experience. Delivery is still all about the guest experience and your value proposition.

Why Customers Love Smaller Menus

Restaurant Engine

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. Small Menus are Customer Friendly.

Collecting the Right Customer Data Points to Drive Restaurant Profits

Modern Restaurant Management

Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines. Understand the Customer Journey Across New Ordering Platforms.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. And while they may not tell you, according to Lee Resources International, a globally known business strategy leader, on average, a single unhappy customer will tell as many as sixteen other people about their unpleasant experience. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment.

Next-Generation Customer Experience


Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind.

Driving the Digital Guest Experience Forward

Modern Restaurant Management

When it comes to the digital guest experience, can you afford to offer anything less than the best? Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward.

The Next Generation of the Dining Experience

Modern Restaurant Management

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food.

How to Make the Delivery Experience Customer Centric

Thrive POS

Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.

Is your restaurant investing in the employee experience?


Technology designed to enrich the guest experience is great, so shouldn't restaurants take the same approach with the employee experience? When most businesses connect the dots between technology investments and experience, the focus is primarily on the customer.

6 Restaurant POS Features that Improve the Customer Experience

Next Restaurants

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach. As a restaurant owner, customer satisfaction should be your number one priority. Make sure they have a smooth and uninterrupted experience.

Contactless Gives Guests Control of Their Own Experience

Modern Restaurant Management

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality.

QR Menus for Contactless Dine-In Experience Diners Love


From the delivery-app boom to contactless digital menus, technology is changing every aspect of the dining experience. This bulky technology was a bit ahead of its time from the customer’s perspective and didn’t really gel with the restaurant experience. Reading Time: 3 minutes.

Customer Experience Management | Season 2, Vol. 4


Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We

How Daryaganj Recreates the Ultimate Dine-In Experience For Customers at Home

The Restaurant Times

In an exclusive conversation with The Restaurant Times , Mr. Amit Bagga, CEO & Co-Founder, Daryaganj Hospitality discusses how the brand has been successful in bringing the restaurant experience home with a unique delivery concept. A Multi-Sensory Dining Experience Delivered At Home!

How to create a top customer experience through delivery


A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. Making sure that you choose the best delivery menu and understand your delivery time window will ensure that customers enjoy their dining experience to the fullest.

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

Going Mobile with Contactless ID for the Post-COVID Restaurant Experience

Modern Restaurant Management

Restaurants that have reopened have had to navigate this socially distanced new world, juggling employee and customer safety, adhering to shifting government regulations, and maintaining the public’s confidence. Every effort is being made to ensure customers feel safe and protected.

Welcoming Customers Back: How to Resell the Dine-in Experience as Restaurants Reopen

Modern Restaurant Management

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements.

A Unique Experience Can Make Your Restaurant’s Food Taste Better


Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant?

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POSist Enables Melt & Roast to Provide Its Customers A Personalized Experience

The Restaurant Times

With dine-in services being affected, having a presence on multiple food ordering services and not missing out on potential customers had become more crucial than ever. The absolute one thing that I love about Team POSist- their dedication to help customers solve their problems.

MATSU Delivers An Ultimate Fine-Dine Experience With POSist

The Restaurant Times

Delivering a fine dining experience isn’t possible without efficient staff. POSist’s 24×7 technical customer support, and ease of use further streamlines the brand’s daily operations and helps them provide an ultimate dining experience to their customers.

Using Data to Increase Restaurant Customer Retention

The Eat Restaurant

Simply put, for every returning customer, there’s a new one you don’t need to look for. Guest experienceGuest retention is vital for restaurants.