Expert insights. Personalized for you.
There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again. MORE
Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction MORE
Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest. MORE
Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind. MORE
As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Restaurants must focus on engaging customers through the takeout and delivery experience. MORE
It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. Aesthetics and overall level of experience are now as important as food. MORE
Restaurant storytelling is one of the most powerful tools to drive customer engagement. Customers want to know you and the real story behind why you do what you do. Here are a few key tips to drive customer engagement through storytelling. ” Focus on Customers. MORE
Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly. Equipment Operations convenience Customer Experience Restaurant Technology MORE
The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Blog customer experience restaurant technology MORE
A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. MORE
The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? MORE
The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? MORE
Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back. MORE
Dining in a restaurant is a different experience for every single customer, and everyone comes for a different reason. What About Introverted Customers? This is particularly true when your customers are introverts. But this isn't always the right move for every customer. MORE
Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. MORE
Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. Don’t forget the in-store experience. MORE
If your concept remains “sit down” and you are not connected with an on-line reservation system, then you will miss out on a customer base that is accustomed to 24/7 relationships with providers. What will be your experience? DON’T WASTE THIS TIME – STRATEGIZE YOUR WOW EXPERIENCE. MORE
Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Truly, tea is a natural complement to the modern foodie dining experience because healthy choices and taste matter. MORE
Restaurants are increasingly reliant on self-service technology to improve the customer experience. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies. MORE
Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat? MORE
When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment. MORE
Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. MORE
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices. MORE
They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience. MORE
According to market research conducted in 2017 , 11% of customers used a gluten-free “eating approach” in the previous year. It requires careful forethought, but there are ways for any business to tap into the GF market without endangering any of their customers. MORE
Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. MORE
There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered. MORE
” Dommisse offers several considerations for keeping restrooms clean, maintained, well-equipped and prepared for a healthy hand washing experience: Post signage. MORE
In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing. MORE
The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. Not only is paying one of the least sanitary parts of the dining experience, but it’s also usually the least enjoyable for diners. MORE
Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. MORE
Either way, the world is getting faster and if you choose to not keep up, you will likely lose out on potential customers than you would if you chose to adapt and change how you market your business. You can choose to roll with the punches or fight against them. MORE
Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team. MORE
This is customer service 101, and we all know that it can either make or break a business. To be successful in staffing, here are five simple yet crucial factors to enhance the candidate experience. MORE
Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant? MORE
Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment. MORE
Are we doing enough to protect our employees and customers? For restaurants that may serve hundreds of customers whose previous contacts are unknown, keeping employees and diners safe while they interact with each other is a primary concern. MORE
Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements. MORE
Food Halls - I'm here for the Experience ! They are new food destinations that are exciting consumers around the world by putting food, design and experience first. However, customers are no longer responding to these utilitarian offers. MORE
POS Customer Service Thr!ve ve QuickTip Point-of-Sale Advice Restaurant Management Pizza Delivery Software Labor Management Pizza POS software delivery drivers customer experience CommunityTips for Social Distancing Your Deliveries. MORE
Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention. MORE
Redefining that experience will be important. This “grab-n-go” aspect of restaurant design is likely to stay, and we will be creating new solutions that can be seamlessly incorporated into a client’s aesthetic and dining experience. MORE
It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty. Incentivize new customers to choose your restaurant. . Good customer service matters. MORE
Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. But quality isn’t enough to win you customers. MORE
Customer Experience Related Topics 
Modern Restaurant Management
APRIL 10, 2020
They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.
Modern Restaurant Management
MAY 14, 2020
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.
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Restaurant Technology Guys
MARCH 4, 2020
The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Blog customer experience restaurant technology
Modern Restaurant Management
FEBRUARY 17, 2020
Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?
Focus POS
DECEMBER 11, 2019
Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.
Modern Restaurant Management
JUNE 11, 2020
Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements.
Future Food
MARCH 5, 2019
Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience.
|
Thrive POS
APRIL 11, 2019
Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.
Gourmet Marketing
JULY 7, 2020
There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again.
Next Restaurants
OCTOBER 9, 2019
Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes.
Thrive POS
MAY 3, 2019
Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction
Deliverect
SEPTEMBER 5, 2019
A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation.
Social Hospitality
JANUARY 8, 2019
Restaurant storytelling is one of the most powerful tools to drive customer engagement. Customers want to know you and the real story behind why you do what you do. Here are a few key tips to drive customer engagement through storytelling. ” Focus on Customers.
|
Perfect Daily Grind
JUNE 21, 2020
Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. But quality isn’t enough to win you customers.
Modern Restaurant Management
OCTOBER 31, 2019
Restaurants are increasingly reliant on self-service technology to improve the customer experience. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.
Modern Restaurant Management
MARCH 23, 2020
Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly. Equipment Operations convenience Customer Experience Restaurant Technology
Modern Restaurant Management
OCTOBER 21, 2019
There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered.
Izettle
MARCH 28, 2019
The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers?
Modern Restaurant Management
APRIL 1, 2020
As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Restaurants must focus on engaging customers through the takeout and delivery experience.
Modern Restaurant Management
NOVEMBER 26, 2019
Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.
Wasserstrom
JULY 2, 2018
Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant?
ChowNow
AUGUST 29, 2019
Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. Don’t forget the in-store experience.
Modern Restaurant Management
FEBRUARY 3, 2020
Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.
Perfect Daily Grind
DECEMBER 17, 2019
In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.
Modern Restaurant Management
JUNE 9, 2020
The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. Not only is paying one of the least sanitary parts of the dining experience, but it’s also usually the least enjoyable for diners.
Culinary Cues
APRIL 26, 2020
If your concept remains “sit down” and you are not connected with an on-line reservation system, then you will miss out on a customer base that is accustomed to 24/7 relationships with providers. What will be your experience? DON’T WASTE THIS TIME – STRATEGIZE YOUR WOW EXPERIENCE.
Modern Restaurant Management
JANUARY 22, 2020
When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment.
Thrive POS
JANUARY 3, 2019
Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment.
Lavu
JANUARY 29, 2020
It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty. Incentivize new customers to choose your restaurant. . Good customer service matters.
Modern Restaurant Management
MAY 27, 2020
” Dommisse offers several considerations for keeping restrooms clean, maintained, well-equipped and prepared for a healthy hand washing experience: Post signage.
Future Food
APRIL 3, 2019
Food Halls - I'm here for the Experience ! They are new food destinations that are exciting consumers around the world by putting food, design and experience first. However, customers are no longer responding to these utilitarian offers.
Izettle
MARCH 28, 2019
The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers?
Thrive POS
MAY 1, 2020
POS Customer Service Thr!ve ve QuickTip Point-of-Sale Advice Restaurant Management Pizza Delivery Software Labor Management Pizza POS software delivery drivers customer experience CommunityTips for Social Distancing Your Deliveries.
Modern Restaurant Management
FEBRUARY 11, 2020
Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Truly, tea is a natural complement to the modern foodie dining experience because healthy choices and taste matter.
Social Hospitality
FEBRUARY 25, 2019
It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. Aesthetics and overall level of experience are now as important as food.
Takeaway Solutions
JANUARY 10, 2019
Dining in a restaurant is a different experience for every single customer, and everyone comes for a different reason. What About Introverted Customers? This is particularly true when your customers are introverts. But this isn't always the right move for every customer.
Bingage
DECEMBER 17, 2019
Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.
360Training
JULY 9, 2020
According to market research conducted in 2017 , 11% of customers used a gluten-free “eating approach” in the previous year. It requires careful forethought, but there are ways for any business to tap into the GF market without endangering any of their customers.
Modern Restaurant Management
DECEMBER 19, 2019
This is customer service 101, and we all know that it can either make or break a business. To be successful in staffing, here are five simple yet crucial factors to enhance the candidate experience.
FreshCheq
JULY 3, 2020
Either way, the world is getting faster and if you choose to not keep up, you will likely lose out on potential customers than you would if you chose to adapt and change how you market your business. You can choose to roll with the punches or fight against them.
Modern Restaurant Management
JUNE 19, 2020
Redefining that experience will be important. This “grab-n-go” aspect of restaurant design is likely to stay, and we will be creating new solutions that can be seamlessly incorporated into a client’s aesthetic and dining experience.
Next Restaurants
OCTOBER 23, 2019
Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team.
Restaurant365
JUNE 30, 2020
Are we doing enough to protect our employees and customers? For restaurants that may serve hundreds of customers whose previous contacts are unknown, keeping employees and diners safe while they interact with each other is a primary concern.
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