Modern Restaurant Management

JULY 15, 2021

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

Customer Experience 211

Customer Experience Online Ordering Mobile Ordering Point of Sale 211

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices. This isn’t just about ensuring a website looks nice.

Customer Experience 223

Customer Experience Online Ordering Dine-in Food Order 223

Modern Restaurant Management

SEPTEMBER 23, 2020

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 226

Customer Experience Fine Dining Fast Casual Food Order 226

Restaurant365

OCTOBER 29, 2021

Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Ultimately, many of the same things that help your guest experience also end up helping support restaurant operations as well.

Customer Experience 158

Customer Experience Technology Food Order Mobile Ordering 158

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

Customer Experience 183

Customer Experience Dine-in Food Order Online Ordering 183

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint. QR codes for restaurants have emerged to be an essential tool for a better experience.

Customer Experience 96

Customer Experience 2023 Loyalty Program Email Marketing 96

Modern Restaurant Management

APRIL 10, 2020

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. In creating this social media persona, Burger King, and other brands, establish a voice.

Customer Experience 137

Customer Experience Mobile Ordering Online Ordering Dine-in 137

Restaurant Business

DECEMBER 2, 2022

When consumers dine out, they choose where to go based on a number of factors—menu variety, value, the experience and service they get when they go to a certain place and more. But one thing that they may not consciously consider is their experience with a restaurant after they’ve left—and this is a big area for operators to capitalize on.

Customer Experience 95

Customer Experience Dine-in Loyalty Program Beverage 95

Focus POS

DECEMBER 11, 2019

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Guest experience starts with service.

Customer Experience 136

Customer Experience 2020 Fast Casual POS 136

Foodable

MARCH 16, 2023

Listen to "Bridging the Digital and Physical Gap in the Customer Experience | Season 1, Ep. The delivery experience is extremely important and Li shares, “If you want to go out to a great Chinese meal, there are great Chinese restaurants that we can go out to. 10: Hanson Li" on Spreaker.

Customer Experience 86

Customer Experience Front of House Food Order Loyalty Program 86

Modern Restaurant Management

FEBRUARY 17, 2020

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. Restaurants can thrive, even in the era of digital services, by offering an experience that can’t be found online. A Dirty Truth About Experience.

Customer Experience 152

Customer Experience Food Safety Kitchen Safety Front of House 152

The Restaurant Times

JANUARY 24, 2022

For example, restaurant owners have to make decisions on how to improve the speed of the ordering and payment procedures, how to deal with changing customer preferences, and how to deliver exceptional at-home experiences to their customers, among other things. Enhance Customer Experience With Table Ordering App.

Customer Experience 105

Customer Experience Ordering Fine Dining Mobile Ordering 105

Open for Business

SEPTEMBER 20, 2022

To improve service, you must attend to the entire guest experience. Try these 10 strategies to improve the guest experience, and your reputation for superb service will soar. How to welcome a customer in a restaurant. How to welcome a customer in a restaurant. Using an online waitlist can make that experience better.

Customer Experience 88

Customer Experience Food Order Online Ordering Hospitality 88

Modern Restaurant Management

JUNE 11, 2020

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements. And even with stricter guidelines in place, will customers actually risk dining out in public spaces?

Dine-in 172

Dine-in Customer Experience Food Safety Kitchen Safety 172

Restaurant Technology Guys

MARCH 4, 2020

The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Think about restaurant technology and you probably think immediately of your restaurant POS system – and these devices are certainly wonderful tools for maximizing your productivity and hence your profits.

Customer Experience 137

Customer Experience Technology POS Blog 137

Foodable

FEBRUARY 9, 2021

Birdeye is a customer experience platform dedicated to helping multi-location businesses grow their online exposure and build their consumer base. Restaurant operators using the platform can gather reviews, send reservation reminders, run surveys, promote new products, get referrals, or even text customers loyalty discounts.

Customer Experience 72

Customer Experience Fast Casual Management Management 72

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Ask your employees, too.

Customer Experience 98

Customer Experience Customer Service Online Ordering Menu 98

Black Box Intelligence

NOVEMBER 14, 2022

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. Consumer expectations have changed and the restaurant experience must change with it,” said David Cantu, CEO of Black Box Intelligence.

Customer Experience 87

Customer Experience Management Management Front of House 87

Restaurant Engine

SEPTEMBER 22, 2021

You have a great opportunity to let your customer service shine with carry-out. Many restaurants find themselves pivoting to offer carry-out, and they are finding more and more customers are using this service. You don’t want your customers to have to wait too long for their food. 1: Be Efficient. 1: Be Efficient. tweet this).

Customer Experience 78

Customer Experience Food Order Online Ordering Fine Dining 78

Foodable

OCTOBER 30, 2020

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. That means that customer is bringing in $6000.

Customer Experience 87

Customer Experience Guest Recovery Hospitality Management 87

The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Food Order 59

Bizimply

FEBRUARY 7, 2022

Businesses are putting customer services and user experiences at the top of their list. Post pandemic attitudes of customers have changed, they expect good customer services and better treatment. The post Customer Services & Experiences; What’s in-store For 2022? appeared first on Bizimply.

Customer Experience 98

Customer Experience Customer Service 2022 98

Modern Restaurant Management

DECEMBER 7, 2020

Even with the limitations, loyal customers are eager to return to dinning out so that they can get a taste of both the food they love and the place they know well. However, as customers return, restaurant operators face a slew of new challenges. The Next Normal for the Brand Experience.

Customer Experience 112

Customer Experience Audits Franchise Franchising 112

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 59

Customer Experience Social Media Customer Service Catering 59

Foodable

FEBRUARY 15, 2022

Listen to "Optimizing the Customer Experience | Season 6, Vol. Our real focus instead of being like most POS, we are focused on making the guests have a better experience as well as the operators.” 5: GoTab" on Spreaker.

Customer Experience 91

Customer Experience Hospitality Food Order POS 91

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 52

Customer Experience Social Media Customer Service Catering 52

Bingage

FEBRUARY 20, 2023

One of the easiest techniques to do this is through Restaurant Upselling, or making your existing customers repeat customers. Upselling is much more than sales; it requires knowledge,experience ans smart work. Upselling is something that allows customers to purchase a more expensive dish or drink than they originally intended.

Customer Experience 52

Customer Experience Food Order Customer Service Menu 52

Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. It’s pretty simple math.

Customer Experience 52

Customer Experience Dine-in Email Marketing Loyalty Program 52

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. Today’s customer is demanding a positive experience in equal parts, food, service and price.

Customer Experience 99

Customer Experience Hospitality Café Customer Service 99

Foodable

APRIL 29, 2020

Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind.

Customer Experience 52

Customer Experience Food Safety Dine-in Customer Service 52

Foodable

NOVEMBER 9, 2021

Listen to "A World-Class Customer Experience | Season 5, Vol. Adding, “we have a social commerce layer where you can get reward points with friends, send gifts to friends, group buy, and see what people are ordering making the experience personalized, social, and fun.” 6: Snackpass" on Spreaker.

Customer Experience 65

Customer Experience Hospitality Food Order Delivery 65