Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

Improving Customer Experience For Your Restaurant Online

Restaurant Engine

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Create a Customer Experience Strategy.

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Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?

Understanding the Customer to Enhance Brand Experience

Modern Restaurant Management

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. As consumers weave through the maze of brand possibilities and opportunities available for their online purchases, the customer experience drives selection, and personalization is the buzzword. Creating a Seamless Experience.

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Restaurant Technology: It’s All About the Customer Experience

Restaurant Technology Guys

The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Blog customer experience restaurant technologyThink about restaurant technology and you probably think immediately of your restaurant POS system – and these devices are certainly wonderful tools for maximizing your productivity and hence your profits.

Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Because food trends come and go, customer taste buds and preferences change, and technology adds new wrinkles to processes like ordering and supply chain management, the restaurant space is constantly evolving — but no one could have predicted the event that would have the biggest impact on modern restaurants since, well, maybe ever: a pandemic. Creating Digital Customer Experiences: Three Best Practices.

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. It’s critical to have this balance to meet the expectations of your millennial customers and take your business forward as a whole. The result is a better customer experience through sheer expedience and reliability.

Next-Generation Customer Experience


Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind. But instead of working to provide superior customer service, one thought leader says they should, instead, focus on customer tolerance.

The Experience Economy: Driving Exceptional Customer Connections in Uncertain Times


With commentary from Carissa Newton, the director of marketing for Cunningham Restaurant Group , and Travis Bickham, the vice president of marketing at Birdeye , this session is a deep dive into building relationships with your customers in the midst of a pandemic.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. And while they may not tell you, according to Lee Resources International, a globally known business strategy leader, on average, a single unhappy customer will tell as many as sixteen other people about their unpleasant experience. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment.

Quick Fixes to Guarantee a Happy Experience for Customers

Ken Burgin

Anxious customers keep their wallets closed. Photos of happy customers and good coffee : let’s face it, they’re happening all the time when you serve hundreds of people. Congratulations on exam results or for handling a crazy customer.

5 Ways to Attract Restaurant Customers


Marketing your restaurant is critical for reaching new customers, promoting takeout and delivery sales, and now, in certain parts of the country, in welcoming patrons back for dine-in. Enabling ordering from these websites will turn them into your customers.

6 Restaurant POS Features that Improve the Customer Experience

Next Restaurants

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach. As a restaurant owner, customer satisfaction should be your number one priority. Make sure they have a smooth and uninterrupted experience.

How to Make the Delivery Experience Customer Centric

Thrive POS

Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction

Welcoming Customers Back: How to Resell the Dine-in Experience as Restaurants Reopen

Modern Restaurant Management

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements. And even with stricter guidelines in place, will customers actually risk dining out in public spaces? It’s based on emotion and the desire to share a food-based experience you can’t find in your home.

How To Increase Customer Loyalty By Improving The Hotel Experience

Gourmet Marketing

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again.

Restaurant Storytelling: 5 Tips to Drive Customer Engagement

Social Hospitality

Restaurant storytelling is one of the most powerful tools to drive customer engagement. Customers want to know you and the real story behind why you do what you do. Here are a few key tips to drive customer engagement through storytelling. Some things you should discuss include: How many years of experience does Chef have? If you want to engage customers, you need to tell a story that evokes strong emotions. ” Focus on Customers.

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

How to create a top customer experience through delivery


A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. Making sure that you choose the best delivery menu and understand your delivery time window will ensure that customers enjoy their dining experience to the fullest.

A Unique Experience Can Make Your Restaurant’s Food Taste Better


Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant?

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Delivering Experience: Why Community Involvement Is Key for Restaurants Amid COVID-19

Modern Restaurant Management

As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Restaurants must focus on engaging customers through the takeout and delivery experience.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.

Ensuring an Accessible Kiosk Experience

Modern Restaurant Management

Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

How to Meet The Needs of Today’s Coffee Shop Customer

Perfect Daily Grind

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Data from Square reveals that 5% of coffee shop customers in the US return to that same café that very same day. But quality isn’t enough to win you customers.

Why Innovative Dining Experiences Are Driven by Facility Management Technology

Modern Restaurant Management

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.

Three Ways Post-Pandemic Customers Will Permanently Change the Restaurant Industry 

Modern Restaurant Management

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. However, a surge in hot spots means the dining experience will continually evolve. Restaurants have adopted a delivery/pickup model to meet the needs of their customers. Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service.

Three Ways Restaurants Can Improve Customer Experience and Boost Revenue Using Advanced Telephone Tech

Modern Restaurant Management

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Combine this with the fact that restaurants get more customer calls than any other kind of small business and you can see why it’s important to provide an efficient and positive experience for customers calling your restaurant.

Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment.

Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly. Goods on the Go : Mobile order-ahead has quickly gone from a new phenomenon to a key differentiator as restaurants and customers alike enjoy its benefits. Equipment Operations convenience Customer Experience Restaurant Technology

8 Ways Restaurants Can Increase Customer Loyalty


It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty. Incentivize new customers to choose your restaurant. . Good customer service matters.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? The customer experience can always be improved. Hire passionate people and customers will fall in love with your business.

Restaurant Reset: Welcoming Customers Back with Art

Modern Restaurant Management

Let’s face it: these past several months have been tough on restaurant owners, customers and communities. In traumatic times, the impulse is to come together with friends in familiar places to share our experiences and comfort with one another.

Air Purification: Keeping Food Fresher, Safer and Improving Customer Experience

Modern Restaurant Management

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back. Smell plays an important role in the dining and food purchasing experience, as we know.

How to Manage Your Takeout & Delivery Program to Improve Restaurant Customer Experience


Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. While some restaurateurs may confine the concept of customer experience to just their dine-in business, it is incredibly important to consider the experience for those ordering online takeout and delivery as well.

Tea Is a Natural Complement to the Modern Foodie Experience

Modern Restaurant Management

Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Truly, tea is a natural complement to the modern foodie dining experience because healthy choices and taste matter.

Why Collecting Customer Feedback is Important for Restaurants?


Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.

Healthy Hand Washing Experience: Five Restroom Upgrades Restaurants Need Now

Modern Restaurant Management

” Dommisse offers several considerations for keeping restrooms clean, maintained, well-equipped and prepared for a healthy hand washing experience: Post signage.


Culinary Cues

It matters not whether you are selling a Wagyu beef tenderloin or a fried chicken sandwich – what is essential is that your product is so good, so well prepared, so special that customers look at it, smell it, and take that first bite followed by a pause of surprise and a response that begins with “WOW”! Some operators have maintained connections with their customer base through on-line cooking classes during the pandemic – keep it going. What will be your experience?

A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty

Thrive POS

Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve ve Granbury Restaurant Solutions QuickTip Granbury Solutions Point-of-Sale Advice Restaurant Management Pizza Delivery Software Pizza Pizza POS software marketing delivery drivers customer experience reviewsLet’s get real for a moment.