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Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Modern Restaurant Management

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Mobile apps improve order customization and customer autonomy over the ordering process while also increasing overall brand awareness and local restaurant perception.

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The Drive-Thru Customer Experience Revolutionized Through AI

Modern Restaurant Management

Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. Restaurants need to view, analyze, predict and act based on real-time context securing positive customer experiences. Joe Erlinger, head of McDonald’s U.S.

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Automation: The Secret To Great Customer Experiences

Restaurant Business

When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. In reality, automation brings valuable efficiency gains to labor-strapped operators while also helping them provide better customer service.

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Simple Tips for Delivering Exceptional Post-Pandemic Customer Experience

Modern Restaurant Management

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Here are some strategies.

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Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri

ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. Don't miss out on this exclusive panel, where two restaurant thought leaders will share their insights on the benefits and applications of ChatGPT.

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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

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Restaurants Count on Cloud for Improved Operations and Customer Experience

Modern Restaurant Management

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.

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Think You're a Restaurant Customer Experience Expert?

Can investing in customer experience earn your restaurant higher revenue and repeat business? Test your know-how with HungerRush's quick, five-question quiz.

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The Future of Your Business is Waiting––Learn How AI Can Make Your Restaurant's Digital Ordering Experience Better Than Ever

AI-operated ordering systems are more sophisticated than ever, streamlining the process for both your customers and your staff. Artificial Intelligence may have felt like a gimmick in the past, but it's quickly becoming an essential tool in the restaurant industry.

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Investing in Customer Experience Pays––Really Well

Discover why great customer experience is your restaurant's ultimate ROI. Download this FREE guide to learn how: Customer experience drives repeat business. Employee satisfaction affects customer satisfaction. Customer experience drives profits.

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Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers.

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Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

They'll provide key insights into: Achieving higher revenue Using technology to diversify revenue streams Reducing operating cost and building customer loyalty Turning tables with less staff and cutting down third party dependency March 9th, 2023 at 12:30 pmPST, 3:30 pm EST, 7:30 pm GMT

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A Masterclass in Restaurant Digital Transformation

Speaker: Jay Coldren, Alex Barrow, and Greer Kimsey, Street Sense Team

365 days of quarantine later, it's safe to say that our customers will be keeping some quarantine habits. It will become essential for restaurants to create omni-channel experiences for customers, and to market them effectively. Behaviorists say it takes 21 days to solidify a habit.