Understanding the Customer to Enhance Brand Experience

Modern Restaurant Management

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.

Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

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Restaurant Technology: It’s All About the Customer Experience

Restaurant Technology Guys

The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Blog customer experience restaurant technology

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Welcoming Customers Back: How to Resell the Dine-in Experience as Restaurants Reopen

Modern Restaurant Management

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements.

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.

How To Increase Customer Loyalty By Improving The Hotel Experience

Gourmet Marketing

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again.

6 Restaurant POS Features that Improve the Customer Experience

Next Restaurants

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes.

How to Make the Delivery Experience Customer Centric

Thrive POS

Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction

How to create a top customer experience through delivery


A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation.

Restaurant Storytelling: 5 Tips to Drive Customer Engagement

Social Hospitality

Restaurant storytelling is one of the most powerful tools to drive customer engagement. Customers want to know you and the real story behind why you do what you do. Here are a few key tips to drive customer engagement through storytelling. ” Focus on Customers.

How to Meet The Needs of Today’s Coffee Shop Customer

Perfect Daily Grind

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. But quality isn’t enough to win you customers.

Ensuring an Accessible Kiosk Experience

Modern Restaurant Management

Restaurants are increasingly reliant on self-service technology to improve the customer experience. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly. Equipment Operations convenience Customer Experience Restaurant Technology

Three Ways Restaurants Can Improve Customer Experience and Boost Revenue Using Advanced Telephone Tech

Modern Restaurant Management

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers?

Delivering Experience: Why Community Involvement Is Key for Restaurants Amid COVID-19

Modern Restaurant Management

As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Restaurants must focus on engaging customers through the takeout and delivery experience.

Air Purification: Keeping Food Fresher, Safer and Improving Customer Experience

Modern Restaurant Management

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

A Unique Experience Can Make Your Restaurant’s Food Taste Better


Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant?

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How to Manage Your Takeout & Delivery Program to Improve Restaurant Customer Experience


Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. Don’t forget the in-store experience.

Why Innovative Dining Experiences Are Driven by Facility Management Technology

Modern Restaurant Management

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.

Reinventing a Safer, Personalized Restaurant Experience through Facial Recognition

Modern Restaurant Management

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. Not only is paying one of the least sanitary parts of the dining experience, but it’s also usually the least enjoyable for diners.


Culinary Cues

If your concept remains “sit down” and you are not connected with an on-line reservation system, then you will miss out on a customer base that is accustomed to 24/7 relationships with providers. What will be your experience? DON’T WASTE THIS TIME – STRATEGIZE YOUR WOW EXPERIENCE.

Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment.

A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty

Thrive POS

Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment.

8 Ways Restaurants Can Increase Customer Loyalty


It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty. Incentivize new customers to choose your restaurant. . Good customer service matters.

Healthy Hand Washing Experience: Five Restroom Upgrades Restaurants Need Now

Modern Restaurant Management

” Dommisse offers several considerations for keeping restrooms clean, maintained, well-equipped and prepared for a healthy hand washing experience: Post signage.

Food Halls - I'm Here for the Experience

Future Food

Food Halls - I'm here for the Experience ! They are new food destinations that are exciting consumers around the world by putting food, design and experience first. However, customers are no longer responding to these utilitarian offers.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers?

Delivering with Social Distancing

Thrive POS

POS Customer Service Thr!ve ve QuickTip Point-of-Sale Advice Restaurant Management Pizza Delivery Software Labor Management Pizza POS software delivery drivers customer experience CommunityTips for Social Distancing Your Deliveries.

Tea Is a Natural Complement to the Modern Foodie Experience

Modern Restaurant Management

Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Truly, tea is a natural complement to the modern foodie dining experience because healthy choices and taste matter.

How to Improve Customer Retention at Your Restaurant

Social Hospitality

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. Aesthetics and overall level of experience are now as important as food.

Creating the Ideal Dining Experience for Introverted Customers

Takeaway Solutions

Dining in a restaurant is a different experience for every single customer, and everyone comes for a different reason. What About Introverted Customers? This is particularly true when your customers are introverts. But this isn't always the right move for every customer.

Why Collecting Customer Feedback is Important for Restaurants?


Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.

Guide to Serving Gluten-Free Restaurant Customers


According to market research conducted in 2017 , 11% of customers used a gluten-free “eating approach” in the previous year. It requires careful forethought, but there are ways for any business to tap into the GF market without endangering any of their customers.

Optimizing the Candidate Experience in Five Simple Ways

Modern Restaurant Management

This is customer service 101, and we all know that it can either make or break a business. To be successful in staffing, here are five simple yet crucial factors to enhance the candidate experience.

The Future of Restaurant Marketing: The Time to “Serve an Experience”


Either way, the world is getting faster and if you choose to not keep up, you will likely lose out on potential customers than you would if you chose to adapt and change how you market your business. You can choose to roll with the punches or fight against them.

Understanding Clients’ Needs for a Workable Return to the Restaurant Experience

Modern Restaurant Management

Redefining that experience will be important. This “grab-n-go” aspect of restaurant design is likely to stay, and we will be creating new solutions that can be seamlessly incorporated into a client’s aesthetic and dining experience.

How to Promote Customer Retention & Loyalty with Restaurant Marketing

Next Restaurants

Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team.

Exceeding Restaurant Health and Safety Protocols to Instill Customer Confidence


Are we doing enough to protect our employees and customers? For restaurants that may serve hundreds of customers whose previous contacts are unknown, keeping employees and diners safe while they interact with each other is a primary concern.