Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?

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Customers Demand Authentic Hospitality Experiences - Every time

Future Food

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience.

6 Restaurant POS Features that Improve the Customer Experience

Next Restaurants

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.

How to Make the Delivery Experience Customer Centric

Thrive POS

Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction

How to create a top customer experience through delivery


A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.

Restaurant Storytelling: 5 Tips to Drive Customer Engagement

Social Hospitality

Restaurant storytelling is one of the most powerful tools to drive customer engagement. Customers want to know you and the real story behind why you do what you do. Here are a few key tips to drive customer engagement through storytelling. ” Focus on Customers.

Why Collecting Customer Feedback is Important for Restaurants?


Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.

Ensuring an Accessible Kiosk Experience

Modern Restaurant Management

Restaurants are increasingly reliant on self-service technology to improve the customer experience. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers?

Air Purification: Keeping Food Fresher, Safer and Improving Customer Experience

Modern Restaurant Management

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Three Ways Restaurants Can Improve Customer Experience and Boost Revenue Using Advanced Telephone Tech

Modern Restaurant Management

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered.

8 Ways Restaurants Can Increase Customer Loyalty


It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty. Incentivize new customers to choose your restaurant. . Good customer service matters.

How to Manage Your Takeout & Delivery Program to Improve Restaurant Customer Experience


Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. Don’t forget the in-store experience.

Why Innovative Dining Experiences Are Driven by Facility Management Technology

Modern Restaurant Management

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.

Food Halls - I'm Here for the Experience

Future Food

Food Halls - I'm here for the Experience ! They are new food destinations that are exciting consumers around the world by putting food, design and experience first. However, customers are no longer responding to these utilitarian offers.

Tea Is a Natural Complement to the Modern Foodie Experience

Modern Restaurant Management

Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Truly, tea is a natural complement to the modern foodie dining experience because healthy choices and taste matter.

Creating the Ideal Dining Experience for Introverted Customers

Takeaway Solutions

Dining in a restaurant is a different experience for every single customer, and everyone comes for a different reason. What About Introverted Customers? This is particularly true when your customers are introverts. But this isn't always the right move for every customer.

Optimizing the Candidate Experience in Five Simple Ways

Modern Restaurant Management

This is customer service 101, and we all know that it can either make or break a business. To be successful in staffing, here are five simple yet crucial factors to enhance the candidate experience.

A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty

Thrive POS

Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment.

A Unique Experience Can Make Your Restaurant’s Food Taste Better


Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant?

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How to Improve Customer Retention at Your Restaurant

Social Hospitality

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. Aesthetics and overall level of experience are now as important as food.

Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment.

Tea Trends of 2019: Immersive Tea Experiences


My 2016 ( Transparency ) and 2018 ( Death of Direct Trade ) forecasts were mostly focused on the ways of doing new tea business, but my forecast for 2019 is more about how these established new tea businesses are connecting with their customers.

How to Promote Customer Retention & Loyalty with Restaurant Marketing

Next Restaurants

Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team.

Customer & Industry Trends

Future Food

Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators. Authentic Hospitality Experiences.

Catering to Health-Conscious Customers

Hot Schedules

Catering to Health-Conscious Customers. I n a competitive landscape, it’s essential that menus cater to health-conscious customers. How can you use this healthy-eating trend to your advantage, and attract the ever-growing number of more health-conscious customers?

How to turn angry customers into fans


Facing angry customers is inevitable for anyone running a restaurant, food truck or food stand. Follow these five steps and transform difficult moments into positive customer experiences. All of a sudden you’re in front of an upset customer who just started yelling.

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How Gift Cards, Loyalty Programs, and Customer Reviews can Help Your Restaurant


One of the biggest challenges that restaurants face is obtaining and retaining customers. This calls for restaurants to be creative on what they offer their customers. Restaurant loyalty program s help restaurants to meet their targets by giving incentives to the right customers.

3 Steps to Determining Your Ideal Customer


What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.

A Letter to our Valued Customers

Hot Schedules

Dear Customers, We are thrilled to announce that HotSchedules and Fourth have merged business operations. This is an exciting and historic day for both organizations and we thank our teams tremendously for their hard work and relentless commitment to customer success.

3 Steps to Determining Your Ideal Customer


What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.

How to Get Repeat Customers at Your Restaurant


Repeat customers are so valuable. Not only do regular customers spread the word of your restaurant’s amazing food and service, but for your business, repeat customers are less expensive than new customers. Tip 2: Create Personal Connections with Customers.

The Best Restaurant Marketing Trends to Get Customers Lining Up

Next Restaurants

Once guests arrive, hit them with delectable dishes, incredible service, and an unforgettable dining experience. Browse the calendar to create custom posts for national events and holidays. Use Mailchimp’s free email segmentation tool to divide your customers into interest groups.

Keep your customers coming back: Effective communication strategies for hospitality


One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. External factors: This might be speaking with a customer over the phone, when it’s noisy, or when English isn’t their first language.

Restaurant Trends: Top Predictions for the Coming Decade

Modern Restaurant Management

People love to eat out and return when the experience is special. Customer-led Ordering and Payment. They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions.

How Restaurants Can Attract Customers During Slow Months


No one can resist a great deal or a night of fun, so below is a list different ways restaurants can attract customers during the slow months. This can this bring in a customer, but also most individuals celebrate with friends leading to larger groups and orders.

Build a Relationship with Customers at Your Bar or Restaurant Through These Simple Tricks

iTab POS

Build a Relationship with Customers at Your Bar or Restaurant Through These Simple Tricks. Whatever their purpose, you, as the owner of a bar, need to start building a relationship with your customers one way or another. Marketing Tips bar crm bar pos system customer relationships

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Boost Restaurant Customer Satisfaction With Online Ordering


So what else can you do to boost your restaurant customer satisfaction? One answer, surprisingly, lies in your to-go business: Implementing your own online ordering system will improve your customer experience and strengthen loyalty.

5 Tips for Using Signage to Attract Customers

50 Mistakes

If the restaurant is off the beaten path, like in the back of a shopping plaza or a down a flight of stairs, utilize signage to help customers find the entrance. Customers care about findability and will choose to go somewhere else if they can’t easily locate a business.

Update Your Summer Menu Online Before You Miss Out on More Business

Single Platform

In fact, 65% of people’s budget, up to 77% for millennials, is going towards dining experiences. Knowing the importance of menu information to your customer’s journey, we examined 1.2