What Customers Don’t Know About Restaurant Work

Culinary Cues

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.

Improving Customer Experience For Your Restaurant Online

Restaurant Engine

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Understanding the Customer to Enhance Brand Experience

Modern Restaurant Management

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.

Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. How do these changes continue to serve the goal of good customer service?

A Masterclass in Restaurant Digital Transformation

Speaker: Jay Coldren, Alex Barrow, and Greer Kimsey, Street Sense Team

Behaviorists say it takes 21 days to solidify a habit. 365 days of quarantine later, it's safe to say that our customers will be keeping some quarantine habits. At the center of these habits is the digital world: online ordering, advertising, booking, reviewing, etc. It will become essential for restaurants to create omni-channel experiences for customers, and to market them effectively. Join Jay Coldren and his team in this masterclass to learn the tactics for dominating the digital restaurant sphere.

Birdeye Customer Experience Management


Birdeye is a customer experience platform dedicated to helping multi-location businesses grow their online exposure and build their consumer base. The two core issues Bickham sees restaurants struggle with are customer acquisition and in-store physical experiences.

Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences.

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?

Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Restaurants’ New Brand Challenge: Delivering a Consistent Customer Experience in an Inconsistent World 

Modern Restaurant Management

Even with the limitations, loyal customers are eager to return to dinning out so that they can get a taste of both the food they love and the place they know well. However, as customers return, restaurant operators face a slew of new challenges. The Next Normal for the Brand Experience.

Let’s Go Out! How Customer Experience in Restaurants Boosts Happiness


How Customer Experience in Restaurants Boosts Happiness appeared first on Evergreen. Attracting Customers Operations & Management customer experience in bars customer experience in restaurants restaurant customer service restaurant service

Driving the Digital Guest Experience Forward

Modern Restaurant Management

When it comes to the digital guest experience, can you afford to offer anything less than the best? Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward.

6 Ways Restaurants Can Reach Customers in 2021

Social Hospitality

How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Not sure how to best reach customers in their homes or on-the-move?

2021 264

Contactless Gives Guests Control of Their Own Experience

Modern Restaurant Management

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. And while they may not tell you, according to Lee Resources International, a globally known business strategy leader, on average, a single unhappy customer will tell as many as sixteen other people about their unpleasant experience. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment.

Next-Generation Customer Experience


Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind.

Welcoming Customers Back: How to Resell the Dine-in Experience as Restaurants Reopen

Modern Restaurant Management

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements.

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.

How to Make the Delivery Experience Customer Centric

Thrive POS

Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction

Customer Experience Management | Season 2, Vol. 4


Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We

6 Restaurant POS Features that Improve the Customer Experience

Next Restaurants

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach. As a restaurant owner, customer satisfaction should be your number one priority. Make sure they have a smooth and uninterrupted experience.

Going Mobile with Contactless ID for the Post-COVID Restaurant Experience

Modern Restaurant Management

Restaurants that have reopened have had to navigate this socially distanced new world, juggling employee and customer safety, adhering to shifting government regulations, and maintaining the public’s confidence. Every effort is being made to ensure customers feel safe and protected.

Using Data to Increase Restaurant Customer Retention

The Eat Restaurant

Simply put, for every returning customer, there’s a new one you don’t need to look for. Guest experienceGuest retention is vital for restaurants.

2021 78

How to create a top customer experience through delivery


A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. Making sure that you choose the best delivery menu and understand your delivery time window will ensure that customers enjoy their dining experience to the fullest.

Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly. Equipment Operations convenience Customer Experience Restaurant Technology

Experience the Experience

Future Food

Food and Entertainment driving immersive experience. In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. Adam D'Sylva’s Lollo Restaurant Image Via Delicious.

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

A Unique Experience Can Make Your Restaurant’s Food Taste Better


Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant?

2018 72

Air Purification: Keeping Food Fresher, Safer and Improving Customer Experience

Modern Restaurant Management

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

How To Increase Customer Loyalty By Improving The Hotel Experience

Gourmet Marketing

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again.

How to Meet The Needs of Today’s Coffee Shop Customer

Perfect Daily Grind

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. But quality isn’t enough to win you customers.

Three Steps to Improving Customer Loyalty During the Pandemic 

Modern Restaurant Management

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. Consider Your Customer’s Safety and Privacy.

Five Ways to Create a Safer Dining Experience and Workplace

Modern Restaurant Management

In response to the unparalleled challenges created by the COVID-19 crisis, restaurants are going to great lengths to adhere to countless hygiene protocols that will provide a safer, cleaner environment for their customers and employees.

Using Technology to Influence the Customer Experience


Today's topic breaks down what operators are doing to instill a positive experience with a heavy focus on seamless interactions and sanitation. How can utilizing operational technology for ordering and sanitation upgrades enhance the customer experience? By automating basic customer service tasks it frees up existing labor to focus on other areas of operation.

Three Ways Post-Pandemic Customers Will Permanently Change the Restaurant Industry 

Modern Restaurant Management

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. However, a surge in hot spots means the dining experience will continually evolve. Consumers Still Expect Excellent Customer Service.

Delivering Experience: Why Community Involvement Is Key for Restaurants Amid COVID-19

Modern Restaurant Management

As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Restaurants must focus on engaging customers through the takeout and delivery experience.

Ensuring an Accessible Kiosk Experience

Modern Restaurant Management

Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

5 Ways to Attract Restaurant Customers


Marketing your restaurant is critical for reaching new customers, promoting takeout and delivery sales, and now, in certain parts of the country, in welcoming patrons back for dine-in. Enabling ordering from these websites will turn them into your customers.

Why Innovative Dining Experiences Are Driven by Facility Management Technology

Modern Restaurant Management

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.

Three Ways Restaurants Can Improve Customer Experience and Boost Revenue Using Advanced Telephone Tech

Modern Restaurant Management

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Combine this with the fact that restaurants get more customer calls than any other kind of small business and you can see why it’s important to provide an efficient and positive experience for customers calling your restaurant.

Quick Fixes to Guarantee a Happy Experience for Customers

Ken Burgin