Expert insights. Personalized for you.
Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction MORE
Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest. MORE
So what else can you do to boost your restaurant customer satisfaction? One answer, surprisingly, lies in your to-go business: Implementing your own online ordering system will improve your customer experience and strengthen loyalty. MORE
It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. Aesthetics and overall level of experience are now as important as food. MORE
Restaurant storytelling is one of the most powerful tools to drive customer engagement. Customers want to know you and the real story behind why you do what you do. Here are a few key tips to drive customer engagement through storytelling. ” Focus on Customers. MORE
People love to eat out and return when the experience is special. Customer-led Ordering and Payment. They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. MORE
Catering to Health-Conscious Customers. I n a competitive landscape, it’s essential that menus cater to health-conscious customers. How can you use this healthy-eating trend to your advantage, and attract the ever-growing number of more health-conscious customers? MORE
Facing angry customers is inevitable for anyone running a restaurant, food truck or food stand. Follow these five steps and transform difficult moments into positive customer experiences. All of a sudden you’re in front of an upset customer who just started yelling. MORE
A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. MORE
The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? MORE
The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? MORE
Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back. MORE
Dining in a restaurant is a different experience for every single customer, and everyone comes for a different reason. What About Introverted Customers? This is particularly true when your customers are introverts. But this isn't always the right move for every customer. MORE
Build a Relationship with Customers at Your Bar or Restaurant Through These Simple Tricks. Whatever their purpose, you, as the owner of a bar, need to start building a relationship with your customers one way or another. Marketing Tips bar crm bar pos system customer relationships MORE
Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. MORE
One of the biggest challenges that restaurants face is obtaining and retaining customers. This calls for restaurants to be creative on what they offer their customers. Restaurant loyalty program s help restaurants to meet their targets by giving incentives to the right customers. MORE
Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. Don’t forget the in-store experience. MORE
In fact, 65% of people’s budget, up to 77% for millennials, is going towards dining experiences. Knowing the importance of menu information to your customer’s journey, we examined 1.2 MORE
Dear Customers, We are thrilled to announce that HotSchedules and Fourth have merged business operations. This is an exciting and historic day for both organizations and we thank our teams tremendously for their hard work and relentless commitment to customer success. MORE
Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Truly, tea is a natural complement to the modern foodie dining experience because healthy choices and taste matter. MORE
Restaurants are increasingly reliant on self-service technology to improve the customer experience. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies. MORE
Repeat customers are so valuable. Not only do regular customers spread the word of your restaurant’s amazing food and service, but for your business, repeat customers are less expensive than new customers. Tip 2: Create Personal Connections with Customers. MORE
Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat? MORE
When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment. MORE
Once guests arrive, hit them with delectable dishes, incredible service, and an unforgettable dining experience. Browse the calendar to create custom posts for national events and holidays. Use Mailchimp’s free email segmentation tool to divide your customers into interest groups. MORE
Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. MORE
Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. MORE
There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered. MORE
What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics. MORE
If the restaurant is off the beaten path, like in the back of a shopping plaza or a down a flight of stairs, utilize signage to help customers find the entrance. Customers care about findability and will choose to go somewhere else if they can’t easily locate a business. MORE
In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing. MORE
Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. MORE
My 2016 ( Transparency ) and 2018 ( Death of Direct Trade ) forecasts were mostly focused on the ways of doing new tea business, but my forecast for 2019 is more about how these established new tea businesses are connecting with their customers. MORE
Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team. MORE
This is customer service 101, and we all know that it can either make or break a business. To be successful in staffing, here are five simple yet crucial factors to enhance the candidate experience. MORE
Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant? MORE
Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment. MORE
No one can resist a great deal or a night of fun, so below is a list different ways restaurants can attract customers during the slow months. This can this bring in a customer, but also most individuals celebrate with friends leading to larger groups and orders. MORE
Food Halls - I'm here for the Experience ! They are new food destinations that are exciting consumers around the world by putting food, design and experience first. However, customers are no longer responding to these utilitarian offers. MORE
One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. External factors: This might be speaking with a customer over the phone, when it’s noisy, or when English isn’t their first language. MORE
Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention. MORE
What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics. MORE
Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators. Authentic Hospitality Experiences. MORE
It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty. Incentivize new customers to choose your restaurant. . Good customer service matters. MORE
Customer Experience Related Topics Focus POS
DECEMBER 11, 2019
Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.
Modern Restaurant Management
FEBRUARY 17, 2020
Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?
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Future Food
MARCH 5, 2019
Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience.
Next Restaurants
OCTOBER 9, 2019
Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes.
Thrive POS
APRIL 11, 2019
Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.
Thrive POS
MAY 3, 2019
Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction
Deliverect
SEPTEMBER 5, 2019
A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation.
|
Perfect Daily Grind
DECEMBER 17, 2019
In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.
Social Hospitality
JANUARY 8, 2019
Restaurant storytelling is one of the most powerful tools to drive customer engagement. Customers want to know you and the real story behind why you do what you do. Here are a few key tips to drive customer engagement through storytelling. ” Focus on Customers.
Bingage
DECEMBER 17, 2019
Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.
Modern Restaurant Management
OCTOBER 31, 2019
Restaurants are increasingly reliant on self-service technology to improve the customer experience. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.
Izettle
MARCH 28, 2019
The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers?
Modern Restaurant Management
NOVEMBER 26, 2019
Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.
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Modern Restaurant Management
OCTOBER 21, 2019
There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered.
Lavu
JANUARY 29, 2020
It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty. Incentivize new customers to choose your restaurant. . Good customer service matters.
ChowNow
AUGUST 29, 2019
Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. Don’t forget the in-store experience.
Modern Restaurant Management
FEBRUARY 3, 2020
Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.
Future Food
APRIL 3, 2019
Food Halls - I'm here for the Experience ! They are new food destinations that are exciting consumers around the world by putting food, design and experience first. However, customers are no longer responding to these utilitarian offers.
Modern Restaurant Management
FEBRUARY 11, 2020
Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Truly, tea is a natural complement to the modern foodie dining experience because healthy choices and taste matter.
Takeaway Solutions
JANUARY 10, 2019
Dining in a restaurant is a different experience for every single customer, and everyone comes for a different reason. What About Introverted Customers? This is particularly true when your customers are introverts. But this isn't always the right move for every customer.
Modern Restaurant Management
DECEMBER 19, 2019
This is customer service 101, and we all know that it can either make or break a business. To be successful in staffing, here are five simple yet crucial factors to enhance the candidate experience.
Thrive POS
JANUARY 3, 2019
Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment.
Wasserstrom
JULY 2, 2018
Experience matters for your restaurant. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog. Restaurant Management Customer Experience Experience Experience Economy Restaurant ExperienceWhen there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant?
Social Hospitality
FEBRUARY 25, 2019
It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. Aesthetics and overall level of experience are now as important as food.
Modern Restaurant Management
JANUARY 22, 2020
When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment.
T-Ching
FEBRUARY 4, 2019
My 2016 ( Transparency ) and 2018 ( Death of Direct Trade ) forecasts were mostly focused on the ways of doing new tea business, but my forecast for 2019 is more about how these established new tea businesses are connecting with their customers.
Next Restaurants
OCTOBER 23, 2019
Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team.
Future Food
JULY 2, 2019
Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators. Authentic Hospitality Experiences.
Hot Schedules
OCTOBER 6, 2019
Catering to Health-Conscious Customers. I n a competitive landscape, it’s essential that menus cater to health-conscious customers. How can you use this healthy-eating trend to your advantage, and attract the ever-growing number of more health-conscious customers?
Izettle
APRIL 30, 2018
Facing angry customers is inevitable for anyone running a restaurant, food truck or food stand. Follow these five steps and transform difficult moments into positive customer experiences. All of a sudden you’re in front of an upset customer who just started yelling.
Lavu
FEBRUARY 21, 2020
One of the biggest challenges that restaurants face is obtaining and retaining customers. This calls for restaurants to be creative on what they offer their customers. Restaurant loyalty program s help restaurants to meet their targets by giving incentives to the right customers.
Cheetah
SEPTEMBER 9, 2019
What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.
Hot Schedules
OCTOBER 23, 2019
Dear Customers, We are thrilled to announce that HotSchedules and Fourth have merged business operations. This is an exciting and historic day for both organizations and we thank our teams tremendously for their hard work and relentless commitment to customer success.
Cheetah
SEPTEMBER 9, 2019
What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.
360Training
FEBRUARY 12, 2020
Repeat customers are so valuable. Not only do regular customers spread the word of your restaurant’s amazing food and service, but for your business, repeat customers are less expensive than new customers. Tip 2: Create Personal Connections with Customers.
Next Restaurants
OCTOBER 31, 2019
Once guests arrive, hit them with delectable dishes, incredible service, and an unforgettable dining experience. Browse the calendar to create custom posts for national events and holidays. Use Mailchimp’s free email segmentation tool to divide your customers into interest groups.
Kounta
AUGUST 13, 2019
One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. External factors: This might be speaking with a customer over the phone, when it’s noisy, or when English isn’t their first language.
Modern Restaurant Management
DECEMBER 4, 2019
People love to eat out and return when the experience is special. Customer-led Ordering and Payment. They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions.
Uncorkd
JANUARY 2, 2019
No one can resist a great deal or a night of fun, so below is a list different ways restaurants can attract customers during the slow months. This can this bring in a customer, but also most individuals celebrate with friends leading to larger groups and orders.
iTab POS
DECEMBER 26, 2018
Build a Relationship with Customers at Your Bar or Restaurant Through These Simple Tricks. Whatever their purpose, you, as the owner of a bar, need to start building a relationship with your customers one way or another. Marketing Tips bar crm bar pos system customer relationships
ChowNow
MAY 21, 2019
So what else can you do to boost your restaurant customer satisfaction? One answer, surprisingly, lies in your to-go business: Implementing your own online ordering system will improve your customer experience and strengthen loyalty.
50 Mistakes
SEPTEMBER 27, 2019
If the restaurant is off the beaten path, like in the back of a shopping plaza or a down a flight of stairs, utilize signage to help customers find the entrance. Customers care about findability and will choose to go somewhere else if they can’t easily locate a business.
Single Platform
JUNE 7, 2019
In fact, 65% of people’s budget, up to 77% for millennials, is going towards dining experiences. Knowing the importance of menu information to your customer’s journey, we examined 1.2
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