Customer Experience Related Topics 
Culinary Cues
NOVEMBER 17, 2020
More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.
Culinary Cues
AUGUST 9, 2021
The goal of every restaurant and every chef is to create memorable experiences for the guest. Guests will return when the effort expended to create memorable complete dining experiences is front and center. So, what are we doing to create a memorable experience for this team?
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Restaurant Engine
JULY 22, 2020
The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online.
Modern Restaurant Management
APRIL 12, 2022
“I just don’t understand,” the restaurant owner lamented as we discussed a recent customer incident. On the one hand, consumers are craving unique human experiences with food more than ever before. I call it the “experience paradox.”
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The Restaurant Times
JANUARY 24, 2022
For example, restaurant owners have to make decisions on how to improve the speed of the ordering and payment procedures, how to deal with changing customer preferences, and how to deliver exceptional at-home experiences to their customers, among other things.
Modern Restaurant Management
JANUARY 5, 2021
In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. How do these changes continue to serve the goal of good customer service?
Modern Restaurant Management
JANUARY 6, 2023
So, ghost kitchens come with many advantages for restaurant owners, but what about the customers? Yes, customers have to pay extra for a delivery fee, but the food itself generally costs less because, as we explored above, the restaurants have so much less overhead.
Focus POS
DECEMBER 11, 2019
Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.
Restaurant Engine
SEPTEMBER 22, 2021
You have a great opportunity to let your customer service shine with carry-out. Many restaurants find themselves pivoting to offer carry-out, and they are finding more and more customers are using this service. You don’t want your customers to have to wait too long for their food.
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Artificial Intelligence may have felt like a gimmick in the past, but it's quickly becoming an essential tool in the restaurant industry. AI-operated ordering systems are more sophisticated than ever, streamlining the process for both your customers and your staff. In our free eBook, "How AI Is Humanizing the Restaurant Ordering Experience," we break down why it's time for your business to take the next big step forward, and outline how you can make AI a reality in your restaurant.
Restaurant365
JUNE 7, 2022
Those qualities were on full display during the pandemic as restaurants were forced to adapt rapidly to meet the new needs of their customers. It also can’t provide personable recommendations or answer every question a customer has about their meal or the restaurant.
Modern Restaurant Management
MAY 14, 2020
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.
Modern Restaurant Management
AUGUST 3, 2021
As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. Personalize the Experience.
Modern Restaurant Management
APRIL 10, 2020
They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.
Modern Restaurant Management
JULY 15, 2021
That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. A fast resolution is absolutely critical to ensure your customers do not lose faith in your ability to serve them.
Foodable
FEBRUARY 9, 2021
Birdeye is a customer experience platform dedicated to helping multi-location businesses grow their online exposure and build their consumer base. The two core issues Bickham sees restaurants struggle with are customer acquisition and in-store physical experiences.
Restaurant365
OCTOBER 29, 2021
Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. However, not all your customers may want to process payments on their phone.
Modern Restaurant Management
SEPTEMBER 23, 2020
Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.
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Discover why great customer experience is your restaurant's ultimate ROI. Download this free guide to learn how customer experience drives repeat business and profits, and how employee satisfaction affects customer satisfaction.
The Restaurant Times
OCTOBER 22, 2021
Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.
Modern Restaurant Management
FEBRUARY 17, 2020
Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?
Modern Restaurant Management
JULY 28, 2020
As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences.
Modern Restaurant Management
NOVEMBER 16, 2021
Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. Going digital – increasingly a top choice among restaurant management.
Speaker: Jay Coldren, Alex Barrow, and Greer Kimsey, Street Sense Team
Behaviorists say it takes 21 days to solidify a habit. 365 days of quarantine later, it's safe to say that our customers will be keeping some quarantine habits. At the center of these habits is the digital world: online ordering, advertising, booking, reviewing, etc. It will become essential for restaurants to create omni-channel experiences for customers, and to market them effectively. Join Jay Coldren and his team in this masterclass to learn the tactics for dominating the digital restaurant sphere.
Restaurant Technology Guys
MARCH 4, 2020
The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Blog customer experience restaurant technology
Restaurant365
JUNE 7, 2022
Those qualities were on full display during the pandemic as restaurants were forced to adapt rapidly to meet the new needs of their customers. It also can’t provide personable recommendations or answer every question a customer has about their meal or the restaurant.
Modern Restaurant Management
DECEMBER 8, 2021
Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. Restaurants need to view, analyze, predict and act based on real-time context securing positive customer experiences.
The Restaurant Times
OCTOBER 22, 2021
Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.
Foodable
OCTOBER 30, 2020
Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We
Black Box Intelligence
NOVEMBER 14, 2022
New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses.
Modern Restaurant Management
JULY 14, 2021
Covering everything from revenue to insights on the waitlist, data can give important information about how a restaurant is performing and how they are improving the guest experience. These experiences meant more than good feelings for servers, as it often came to dollars and cents.
Evergreen
OCTOBER 1, 2020
How Customer Experience in Restaurants Boosts Happiness appeared first on Evergreen. Attracting Customers Operations & Management customer experience in bars customer experience in restaurants restaurant customer service restaurant service
Modern Restaurant Management
MAY 3, 2022
Over the past few years, the pandemic has caused an uproar and massive changes to the dining experience as we knew it in 2019. With the pandemic coming to an end, people are finally starting to get back to the “regular” dining experience at sit-down restaurants.
Foodable
APRIL 29, 2020
Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind.
Modern Restaurant Management
SEPTEMBER 29, 2022
No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers.
7 Shifts
DECEMBER 17, 2020
The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face.
The Restaurant Times
MARCH 10, 2022
Poor customer service almost always results in bad comments from your customers. Let’s talk about different ways in which a cloud POS can help in enhancing your customer experience and increasing the footfall of your restaurant business. Recognize your customers.
The Eat Restaurant
MAY 6, 2021
In the restaurant industry, maintaining good customer relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances, restaurant management tends to forget to allocate the time to better understand their customers.
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