What Customers Don’t Know About Restaurant Work

Culinary Cues

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.

BEFORE THE DINING EXPERIENCE TRY THE KITCHEN EXPERIENCE

Culinary Cues

The goal of every restaurant and every chef is to create memorable experiences for the guest. Guests will return when the effort expended to create memorable complete dining experiences is front and center. So, what are we doing to create a memorable experience for this team?

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6 Proven Tips To Enhance Customer Experience In Restaurants

The Restaurant Times

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.

6 Proven Tips To Enhance Customer Experience In Restaurants

The Restaurant Times

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.

Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.

Simple Tips for Delivering Exceptional Post-Pandemic Customer Experience

Modern Restaurant Management

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. Personalize the Experience.

Improving Customer Experience For Your Restaurant Online

Restaurant Engine

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online.

Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. How do these changes continue to serve the goal of good customer service?

6 Ideas to Improve Your Carry-Out Customer Experience

Restaurant Engine

You have a great opportunity to let your customer service shine with carry-out. Many restaurants find themselves pivoting to offer carry-out, and they are finding more and more customers are using this service. You don’t want your customers to have to wait too long for their food.

Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Understanding the Customer to Enhance Brand Experience

Modern Restaurant Management

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.

A Masterclass in Restaurant Digital Transformation

Speaker: Jay Coldren, Alex Barrow, and Greer Kimsey, Street Sense Team

Behaviorists say it takes 21 days to solidify a habit. 365 days of quarantine later, it's safe to say that our customers will be keeping some quarantine habits. At the center of these habits is the digital world: online ordering, advertising, booking, reviewing, etc. It will become essential for restaurants to create omni-channel experiences for customers, and to market them effectively. Join Jay Coldren and his team in this masterclass to learn the tactics for dominating the digital restaurant sphere.

Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences.

Birdeye Customer Experience Management

Foodable

Birdeye is a customer experience platform dedicated to helping multi-location businesses grow their online exposure and build their consumer base. The two core issues Bickham sees restaurants struggle with are customer acquisition and in-store physical experiences.

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat?

Restaurant Technology: It’s All About the Customer Experience

Restaurant Technology Guys

The post Restaurant Technology: It’s All About the Customer Experience appeared first on Restaurant Technology Guys. Blog customer experience restaurant technology

Data and the Guest Experience (Podcast)

Modern Restaurant Management

Covering everything from revenue to insights on the waitlist, data can give important information about how a restaurant is performing and how they are improving the guest experience. These experiences meant more than good feelings for servers, as it often came to dollars and cents.

Restaurant Marketing Tips: Earning Back Customer Confidence Post Pandemic

The Restaurant Times

The restaurant industry has particularly taken a turn for the worse due to increasing hygiene concerns among customers and government-imposed lockdown. Leveraging Innovative Restaurant Marketing Ideas To R estore Customer Confidence Post-pandemic.

How CRM Can Help Restaurants Provide a Better Guest Experience

The Eat Restaurant

In the restaurant industry, maintaining good customer relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances, restaurant management tends to forget to allocate the time to better understand their customers.

Let’s Go Out! How Customer Experience in Restaurants Boosts Happiness

Evergreen

How Customer Experience in Restaurants Boosts Happiness appeared first on Evergreen. Attracting Customers Operations & Management customer experience in bars customer experience in restaurants restaurant customer service restaurant service

Restaurants’ New Brand Challenge: Delivering a Consistent Customer Experience in an Inconsistent World 

Modern Restaurant Management

Even with the limitations, loyal customers are eager to return to dinning out so that they can get a taste of both the food they love and the place they know well. However, as customers return, restaurant operators face a slew of new challenges. The Next Normal for the Brand Experience.

6 Ways Restaurants Can Reach Customers in 2021

Social Hospitality

How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Not sure how to best reach customers in their homes or on-the-move?

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Experience the Experience

Future Food

Food and Entertainment driving immersive experience. In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. Adam D'Sylva’s Lollo Restaurant Image Via Delicious.

How to Elevate Guest Experience in the Age of COVID-19

Modern Restaurant Management

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. Upgrade Your Takeout Experience. Delivery is still all about the guest experience and your value proposition.

How Daryaganj Recreates the Ultimate Dine-In Experience For Customers at Home

The Restaurant Times

In an exclusive conversation with The Restaurant Times , Mr. Amit Bagga, CEO & Co-Founder, Daryaganj Hospitality discusses how the brand has been successful in bringing the restaurant experience home with a unique delivery concept. A Multi-Sensory Dining Experience Delivered At Home!

Charlotte Restaurants for an Amazing Dining Experience

Restaurant Clicks

Dining at the McNinch House Restaurant is an experience. Dogwood Southern Table and Bar put together southern favorites with warm hospitality to create a true southern dining experience. In addition, the fabulous staff are sure to make your experience first-class.

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.

The Next Generation of the Dining Experience

Modern Restaurant Management

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food.

Turning Pain Points into Strengths: How to Create a 360-Degree Dining Experience

Modern Restaurant Management

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

Customer Experience Management | Season 2, Vol. 4

Foodable

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We

Why Customers Love Smaller Menus

Restaurant Engine

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. Small Menus are Customer Friendly.

MATSU Delivers An Ultimate Fine-Dine Experience With POSist

The Restaurant Times

Delivering a fine dining experience isn’t possible without efficient staff. POSist’s 24×7 technical customer support, and ease of use further streamlines the brand’s daily operations and helps them provide an ultimate dining experience to their customers.

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. We are looking for the same thing – an authentic and positive food and beverage experience. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

Customization is King – How to Juggle Customization and Efficiency

Modern Restaurant Management

According to Technavio , innovation and customization are the main growth drivers in the fast-casual restaurant category in the United States. From an operational standpoint, customization can be challenging – especially with digital orders. Benefits of Customization.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. And while they may not tell you, according to Lee Resources International, a globally known business strategy leader, on average, a single unhappy customer will tell as many as sixteen other people about their unpleasant experience. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment.

Next-Generation Customer Experience

Foodable

Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind.

Collecting the Right Customer Data Points to Drive Restaurant Profits

Modern Restaurant Management

Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines. Understand the Customer Journey Across New Ordering Platforms.

Driving the Digital Guest Experience Forward

Modern Restaurant Management

When it comes to the digital guest experience, can you afford to offer anything less than the best? Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward.

Contactless Gives Guests Control of Their Own Experience

Modern Restaurant Management

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality.

How to Make the Delivery Experience Customer Centric

Thrive POS

Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction

Why Customer Segmentation Is Crucial For Restaurant Business?

The Restaurant Times

Customer segmentation is the process by which a company assesses its customer base, discovers commonalities such as age, behavior, preferences, or expenditure history, and divides them into segments for communication reasons. . boost customer lifetime value .