Modern Restaurant Management
JUNE 2, 2022
The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services.
The Restaurant Times
JANUARY 24, 2022
The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Enhance Customer Experience With Table Ordering App.
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Social Hospitality
JANUARY 5, 2022
For most restaurants, the focus remains on delivery and pickup to serve customers. For example, queries for app development in Ireland was high because many restaurants and essential service providers wanted to build mobile apps to take on delivery business opportunities.
Modern Restaurant Management
FEBRUARY 11, 2021
Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. Although mobile ordering isn’t the new kid on the block, it has certainly become the most popular because it’s one of the safest – and easiest – ways to order and pay for food.
Modern Restaurant Management
OCTOBER 26, 2021
Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants.
Modern Restaurant Management
JUNE 21, 2021
With restrictions easing, customers are excitedly returning to their favorite restaurants. Mobile order and pay solutions are a cost-effective way to support the current skilled staff you have to deal with peak periods while also helping to maximize sales.
Modern Restaurant Management
MAY 14, 2020
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.
Restaurant Business
MARCH 22, 2023
When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. A good example of this dual benefit is the use of digital ordering kiosks.
Modern Restaurant Management
APRIL 10, 2020
They speak to their core audience of current and future customers. With a suite of kiosks, online and mobile ordering capabilities, coupled with personalized offerings, restaurants can utilize their data for insights to further drive return visits. Creating a Seamless Experience.
Modern Restaurant Management
JULY 15, 2021
That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. A fast resolution is absolutely critical to ensure your customers do not lose faith in your ability to serve them.
Restaurant365
OCTOBER 29, 2021
Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Leveraging QR Codes & Mobile Pay.
Modern Restaurant Management
SEPTEMBER 23, 2020
Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Here are five tips for planning for the future to provide the best service: Understand Your Customers. This in turn helps the guest experience become a more pleasant one.
Modern Restaurant Management
JULY 28, 2020
As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. online ordering grew 3,868 percent from February to April.
Focus POS
DECEMBER 11, 2019
Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.
Next Restaurants
OCTOBER 9, 2019
Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach. As a restaurant owner, customer satisfaction should be your number one priority. Increase Your Restaurant’s Mobility. Staff Mobility.
ChowNow
MARCH 3, 2021
Restaurant mobile apps are having a moment. Online ordering has steadily increased over the years, and the COVID-19 pandemic has accelerated adoption of digital tools and online ordering. . At ChowNow, we’ve long touted the effect of mobile apps on customer retention and loyalty.
Modern Restaurant Management
APRIL 27, 2021
The COVID-19 pandemic has forced thousands of traditional restaurants to transform themselves into order ahead restaurants; pre-pandemic, only 15 percent of restaurants offered curbside pickup; today, that’s up to 70 percent. Automating Order Ahead Logistics.
Modern Restaurant Management
OCTOBER 27, 2022
The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits.
Social Hospitality
FEBRUARY 25, 2021
How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Not sure how to best reach customers in their homes or on-the-move?
Modern Restaurant Management
MARCH 26, 2021
The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options.
Modern Restaurant Management
MARCH 5, 2021
A restaurant’s website is an important information tool for your customers. As a website developer, who has over 20 years of experience in the industry, here are a few ways I would suggest you update your website to attract business. Be Mobile. Ordering Online.
Social Hospitality
AUGUST 13, 2020
Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.
BNG Point of Sale
OCTOBER 15, 2021
Mobile POS For Retail. What Is A Mobile POS System For Retail? A mobile point of sale is a system in which POS software is installed on handheld, mobile devices, such as an iPad or Android tablet or smartphone. Benefits of a Mobile POS System for Retail Stores.
Modern Restaurant Management
JULY 28, 2022
We’re constantly being bombarded by messages about how important it is to own your customer data. Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. What the customer orders.
The Restaurant Times
NOVEMBER 28, 2021
Since the last few years, online ordering has evolved on so many levels. With technology getting more advanced each passing second and customers becoming increasingly tech-savvy, online ordering has become more prevalent around the world. Technology Uplifts Customer Experience .
Modern Restaurant Management
NOVEMBER 10, 2022
Traditional sit-down restaurants and mobile food businesses have uniquely different needs when it comes to insurance. Liquor liability insurance can protect your business in case a customer becomes intoxicated and causes an accident. Mobile Food Business Insurance Needs.
ChowNow
JULY 28, 2020
It only makes sense that curbside pickup—in which customers pick up their food straight from their cars—has skyrocketed in popularity. . Up until now, ChowNow restaurant partners have offered curbside ordering by listing it as an item on their menus. Online Ordering System
Restaurant365
DECEMBER 6, 2019
A mobile POS can help any restaurant looking to improve server productivity, increase revenue, and overall streamline their front of house operations. What is a Mobile POS? A mobile POS (or MPOS) is a handheld version of a standard cloud-based POS terminal.
Modern Restaurant Management
MAY 17, 2022
Customer engagement is guaranteed to increase as customers interact with your restaurant through a dedicated mobile app or QR code system. Phygital marketing is a hybrid channel delivering an immediate, immersive experience to make brands memorable and converts.
Modern Restaurant Management
JULY 30, 2021
Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines. Understand the Customer Journey Across New Ordering Platforms.
Restaurant Engine
JULY 14, 2021
You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. Small Menus are Customer Friendly.
Modern Restaurant Management
JUNE 1, 2021
Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order.
Focus POS
FEBRUARY 26, 2020
San Antonio, TX — February 26, 2020 — Focus POS, a leading provider of restaurant point of sale software, has just released its innovative FocusON mobile order and mobile payment app. New App from Focus POS Provides Focus When and Where You Need It.
Restaurant Engine
AUGUST 12, 2020
Online ordering is perfect for upselling customers. Today’s restaurant customer wants what they want when they want it. They want to be able to order it the minute they think about it. Through online ordering. 4: Promote Your Online Ordering.
Modern Restaurant Management
FEBRUARY 5, 2021
Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality.
ChowNow
MAY 21, 2019
So what else can you do to boost your restaurant customer satisfaction? One answer, surprisingly, lies in your to-go business: Implementing your own online ordering system will improve your customer experience and strengthen loyalty. While your diners undoubtedly enjoy coming in to your restaurant to eat, takeout is an easy option for occasions when customers are pressed for time or feel like staying in. Here’s why customers love online ordering so much.
Modern Restaurant Management
MARCH 31, 2022
To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. How can the drive-thru experience become more personalized?
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