The Rail

JANUARY 3, 2025

This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JUNE 26, 2025

With the right combination of technology and training, hospitality operators can protect themselves while also remaining compliant, even on one of the busiest nights of the year. The right combination of tools, training, and processes not only protects revenue and staff but also preserves the brand's reputation.

License 419

License Document Training Hospitality 419

Modern Restaurant Management

JUNE 17, 2025

Streamline Onboarding and Training In fast-moving restaurant settings, onboarding should not be an afterthought. Use checklists, digital training modules, or a “welcome packet” that covers everything from uniform policy to safety protocols. Even short-term staff should reflect your restaurant’s values.

Hiring 441

Hiring Tourism Recruiting Cash Management 441

Modern Restaurant Management

APRIL 23, 2025

Prioritize Staff Training : Restaurants should prioritize structured alcohol service training to ensure employees can effectively identify and mitigate risks. Team-wide training should be conducted at least annually and after an incident occurs to reinforce responsible alcohol service practices and ensure staff remain prepared.

Serving 377

Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

NOVEMBER 12, 2024

For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training. Safeguard Staff with Comprehensive Emergency Training A key component to severe weather preparedness for restaurants is the cooperation and safety of staff members.

Training 473

Training Communication 2025 2024 473

Modern Restaurant Management

DECEMBER 16, 2024

Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

DECEMBER 26, 2024

To counteract this, businesses should invest in training programs that emphasize leadership development and workplace harmony. Additionally, anti-violence initiatives and de-escalation training are becoming critical, given the prevalence of workplace aggression. Flexibility has become a key driver of job satisfaction.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

NOVEMBER 22, 2024

This way, non-local employees can secure housing, managers have adequate time for training, and the business has ample runway to find the best employees for their needs. Effective, inclusive training should be a part of the onboarding process for all employees, but especially those who are new to the restaurant work environment.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

MARCH 25, 2025

Most will flounder without mentorship, training, and structured support. Many restaurants invest heavily in GM training but fail to continue development after MUL promotion. Provide Leadership Training for Multi-Unit Skills Most restaurant companies train their GMs, but few invest in ongoing, structured MUL development.

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

MAY 14, 2025

Mental Health Support Offer resources and support for employees’ mental health, such as employee assistance programs (EAPs), counseling services,andmindfulness training. Encourage open communication about mental health issues and provide training for managers on how to support employees who may be struggling.

Serving 373

Serving Workshop Education Training 373

Modern Restaurant Management

OCTOBER 17, 2024

Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

JANUARY 8, 2025

Employee Safety Practice : Train staff on best practices for handling, storing, and disposing of cooking oil to minimize waste and promote sustainability. How should operators be training their staff?

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

OCTOBER 25, 2024

Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept. Therefore, training in waste reduction is essential. Therefore, train your staff in waste monitoring practices.

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

NOVEMBER 6, 2024

Structure ongoing training to encourage individual learning and development. Upskilling and cross-training are driving employee development to enhance versatility and adaptability within their teams. Actively foster a supportive work environment and openly share its benefits to attract and retain talent. Invest in technology.

Hiring 386

Hiring Hospitality Magazine Technology 386

Modern Restaurant Management

MARCH 20, 2025

Investing in regular staff training is also essential. Modern tools can assist in managing the delivery operations for your catering business and tracking performance, while also providing ongoing training and support to drivers to ensure your brand is properly represented.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

APRIL 28, 2025

Here’s how to get everyone on the same page: Train your managers to document early and often. Train your managers —especially on documentation and communication. With the right systems, training, and partnership between HR and operators, you can respond confidently, protect your business, and save time and money.

Document 340

Document Coaching Audits Training 340

Modern Restaurant Management

JUNE 17, 2025

The seasonal surge in foot traffic can drive significant business, but without proper preparation and training, teams can quickly become overwhelmed. Our training programs are extensive, preparing team members to collaborate, deliver consistent and superior guest service, and be adaptable as situations arise.

Seasonal Menu 251

Seasonal Menu Loyalty Program Back of House Customer Experience 251

Culinary Cues

MARCH 10, 2025

Human Resource departments will ensure that every employee works within the parameters of expectations and scheduled reviews. [] LIKLINESS OF FORMAL TRAINING Finally, the most important factor in deciding where a cook wants to work should be the investment a property is willing to make in formal training.

Hotels 376

Hotels Fine Dining Seasonal Menu Healthcare 376

Modern Restaurant Management

JANUARY 23, 2025

Designate experienced staff to mentor new hires, handle onboarding, or run training sessions. Offering training sessions, mentorship programs, or even covering the cost of certifications or workshops shows employees that the restaurant is invested in their growth.

Operations 395

Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

JUNE 6, 2025

However, by spearheading innovative programs to retain some of the experienced workers retiring from the labor pool they can improve the training, recruitment, and retention of young workers. Some workers may want to keep a few shifts a week, and this can aid in training and retention while also improving morale.

Recruiting 251

Recruiting Front of House Back of House Training 251

Modern Restaurant Management

APRIL 9, 2025

If handled improperly, these time-intensive tasks can tie managers up for hours each shift, keeping them from the most business-critical (and most personally fulfilling) parts of their jobs, such as training employees and connecting with guests.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

FEBRUARY 21, 2025

Resources and training materials are available to make this process easier and ensure everyone is aligned. EPCIS Mapping Example for FSMA Rule 204 CTE Education is another key piece. Helping teams understand the importance of traceability and the role of standardized data can foster a culture of safety and efficiency.

Food Safety 524

Food Safety Management Management Kitchen Safety 524

Modern Restaurant Management

NOVEMBER 20, 2024

To make progress in both areas in 2025, managers should focus on offering more in-depth training and elevating the employee experience. Despite ongoing challenges in 2024, 67 percent of restaurant managers are optimistic about what 2025 holds for the industry. If this sounds familiar, 2025 can be your chance to modernize your restaurant.

2025 474

2025 2024 Recruiting Employee Relations 474

Culinary Cues

OCTOBER 27, 2024

Miles Davis considered the most prolific improvisational jazz musician of a generation was classically trained. Picasso, from the age of seven, was trained in copying the work of traditional masters. Picasso, from the age of seven, was trained in copying the work of traditional masters. Be excellent!

Training 418

Training Coaching Uniforms Café 418

Culinary Cues

DECEMBER 16, 2024

When an organization models, expects, supports, trains to, and evaluates performance with excellence in mind then it quickly moves from some obscure goal that may or may not be realized, to a way that everyone exists. You may have some areas of weakness just like everyone else. If we allow any weakness to define us, then we will surely lose.

Employee Relations 412

Employee Relations Presentation Small Business Recruiting 412

Modern Restaurant Management

FEBRUARY 4, 2025

Train Managers and Employees Managers should know ICE procedures and how to respond. Hold regular training so staff knows what to do if ICE arrives. Maintain records correctly: Keep I-9 forms for at least three years from the date of hire or one year after termination, whichever is later.

Audits 83

Audits Restaurant Law Document 2025 83

Modern Restaurant Management

OCTOBER 16, 2024

Educate Staff on Fraud Awareness Train staff to recognize and respond to signs of fraud, both in online transactions and in the restaurant itself. How can operators train staff to be cognizant of fraud? Limit account access to trusted personnel and review permissions periodically to prevent unauthorized changes.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

MAY 23, 2025

Mandate on-the-job cybersecurity training : Make sure staff know how to detect suspicious activity—and what to do in the event of a breach. Create detailed incident response plans and require training for all relevant employees. Request proof of security certifications and compliance with industry regulations.

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

ChowNow

FEBRUARY 7, 2025

Train Staff How to Upsell Without Being Pushy Upselling doesnt have to be this awkward thing if you just frame it differently in your mind. Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. Increase Your Restaurants Average Order Volume (AOV) 1.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

DECEMBER 26, 2024

Without greater cybersecurity education and deepfake awareness training , it will be increasingly difficult for on-the-ground employees to tell fraud from fact—and they’ll need to.

2025 558

2025 Point of Sale Food Supply Online Ordering 558