5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. It’s critical to have this balance to meet the expectations of your millennial customers and take your business forward as a whole. Personalize the Customer Experience.

Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Your ability to provide excellent customer service will play a big part in defining the success of your establishment. Self-Service Tech.

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Improving Customer Experience For Your Restaurant Online

Restaurant Engine

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Create a Customer Experience Strategy.

Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities.

Three Ways Post-Pandemic Customers Will Permanently Change the Restaurant Industry 

Modern Restaurant Management

Restaurants have adopted a delivery/pickup model to meet the needs of their customers. Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service. As of June 16, companies have experienced a 72 percent increase in customer demand, leading to a surge in hiring.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants can thrive, even in the era of digital services, by offering an experience that can’t be found online.

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Self-Service Activation for HotSchedules Health Survey is Now Available for All Customers

Hot Schedules

Self-Service Activation for HotSchedules Health Survey is Now Available for All Customers. T o help our customers provide a safe environment for both guests and employees during the pandemic, HotSchedules recently launched an in-app Health Survey.

To Service or Not to Service — How Often Are You Asking That Question?

Modern Restaurant Management

Deciding to make a service call isn’t always an easy decision. Despite the potential drawbacks, taking action and calling a service company can save you time and money in the long run. When to Make a Service Call. Service that Meets Your Restaurant’s Needs.

8 Ways Restaurants Can Increase Customer Loyalty


Loyal patronage is the golden goose for any restaurant, bar, or food service operator. It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty.

Great Service in an Era of Labour Costs and Technology

Future Food

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? The customer experience can always be improved. In the coffee industry, there are many things you can do to attract the loyal customers you need to grow your business.

Why Collecting Customer Feedback is Important for Restaurants?


Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.

4 Steps to Create Effective Coupons for Auto Repair Service

Indoor Media

Looking to attract customers who need a skilled and trusted mechanic? Coupons for auto repair service are a proven, profitable way to do just that. There are two reasons why: Every car needs service. 4 Steps to Create Effective Coupons for Auto Repair Service.

Gain Customer Loyalty With Simple, Effective Auto Repair Receipts

Indoor Media

Are you rewarding your current customers? Keeping current customers is so much easier, and cheaper, than finding new ones. Those little white rolls placed in your POS system can be transformed from a trash can filler into a branded customer loyalty tool. Car Wash Services.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. And while they may not tell you, according to Lee Resources International, a globally known business strategy leader, on average, a single unhappy customer will tell as many as sixteen other people about their unpleasant experience. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.

Food Service Manager Career – Ultimate Guide


Pop culture likes to tell us that working in food service is a dead-end job. In a job market where most companies don’t even consider current employees forpromotion , the food service industry is one of the few places in America where you can start at the bottom and end up at the top. Below, we’ll take a close look at what Food Service Managers do, where they do it, how to become one, and just how far the job can take you if you’re ambitious.

5 Ways Restaurant Owners Can Convince Customers to Order Directly Instead of 3rd Party Delivery Services

Web Diner

But is there a better way to leverage these 3rd party services to your advantage? Here’s some data about where the customer population is at the moment. Many customers order through third-party delivery platforms like GrubHub and Uber Eats.

The new normal: maximizing your transition to takeout service


But whether takeaway is something you’re moving towards to adapt to social distancing, or it’s something you’ve always offered, there are measures you can take to make your takeaway offering more appealing to your customers and easier on your business.


Food Business

For our restaurant industry, the sci-fi exploration is grasping for the new service landscape. Since COVID-19 started, the shift has had two parts based on service styles: the businesses who are suspended in time—mostly fine dining, and those attempting to be reach the future version of service. Online platforms may just become a new way to serve customers all day long, less constrained to lunch service and evening meals.

Restaurant Sustainability Efforts and Customer Attraction

The Restaurant Group

Sustainability and customer attraction. More than half of customers feel that if and how a restaurant manages waste, recycles plastics and cans, and donates leftover food are important and will affect their dining choice. Restaurant Best Practices.

A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty

Thrive POS

Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve ve Granbury Restaurant Solutions QuickTip Granbury Solutions Point-of-Sale Advice Restaurant Management Pizza Delivery Software Pizza Pizza POS software marketing delivery drivers customer experience reviewsLet’s get real for a moment.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? The customer experience can always be improved. In the coffee industry, there are many things you can do to attract the loyal customers you need to grow your business.

Food Servicers Launch Direct-to-Consumer Offerings

Restaurant Engine

Most consumers have never purchased anything from a food servicer directly, but that has suddenly changed. Food servicing giant Sysco has launched OnTheFly.com, its first direct-to-consumer offering since the company was founded 50 years ago. Founded in 1946 , Baldor is now offering home delivery services of its food products. Even previously exclusive, high-end food servicers have launched direct-to-consumer offerings. Today, customers can order directly.

9 Genius Ways to Promote Customer Testimonials

Buzztime Business

Truly satisfied customers are the best advertisements you have, and by showcasing them using the following tips, you can increase your customer base. The post 9 Genius Ways to Promote Customer Testimonials appeared first on Buzztime. Bar and Restaurant Customer Service Marketing

How to Improve Customer Retention at Your Restaurant

Social Hospitality

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too. According to Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.” Don’t forget about the quality of service!

Keeping Employees and Customers Safe Requires a Different Training Approach

Modern Restaurant Management

The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come. The same goes for the standard of service. So, with so many restaurants offering great food and service, what was the differentiator?

Exceeding Restaurant Health and Safety Protocols to Instill Customer Confidence


Are we doing enough to protect our employees and customers? For restaurants that may serve hundreds of customers whose previous contacts are unknown, keeping employees and diners safe while they interact with each other is a primary concern. Go beyond the required guidelines and communicate your virus-prevention protocols to employees and customers. Keeping employees safe will help to keep your customers safe. Food service employees need constant reminders.

Picking Up Curbside: How to Improve Your Restaurant’s Curbside Service and Why It’s Here to Stay

Modern Restaurant Management

It was a convenience added to the playbook to assist customers with difficulty getting out of their car or to keep larger orders from blocking up a drive thru. For every step that a customer doesn’t need to take, the team inside takes it instead.

How Delivery Services Are  Impacting Restaurant Supply Chains 

Modern Restaurant Management

The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience. When done correctly, dark kitchens allow for more food output without the potential of delivery services interrupting dine-in patron’s meals or delayed delivery times.

Top 11 Instagram Growth Services of 2020

Restaurant Clicks

Instagram growth services can help target and engage with followers, so your Instagram has real, engaged users to build your brand. Check out the best Instagram growth services for 2020 and grow your restaurant’s social media presence! . Social Buddy is our #1 pick for the best Instagram growth service. If you’re aiming to grow your Instagram followers, this platform is easy to use, with great customer service and even better results.

Best Food Delivery Services for Restaurants in 2020

Restaurant Clicks

The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however. Each charges fees to both the customers and the restaurant, so it’s important to find a food delivery app that will benefit your restaurant’s business and bring in more customers and income. DIY Delivery Services.

Surviving COVID-19: Add Curbside Service to your Restaurant


With new mandates around the world banning dine-in options at restaurants during the ongoing pandemic, adding curbside service to your restaurant may be the key to keeping revenue rolling in during this unprecedented time. Setting up Curbside Service Options. It’s time to get up to speed and start offering curbside service options for your local customers. Add signage to your store that shows you’re open, even if customers can’t dine inside.

Customer & Industry Trends

Future Food

Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators. Businesses that are outwardly-focused – those outlets whose singular mission is to attract and please customers – are those that will have the best chance for a healthy and long-term future.

Delivering with Social Distancing

Thrive POS

POS Customer Service Thr!ve ve QuickTip Point-of-Sale Advice Restaurant Management Pizza Delivery Software Labor Management Pizza POS software delivery drivers customer experience CommunityTips for Social Distancing Your Deliveries.

How to Promote Customer Retention & Loyalty with Restaurant Marketing

Next Restaurants

Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team. Customer retention , however, is not only a less expensive strategy but also one that has proven results. In fact, according to an article on Upserve, a 5% increase in customer loyalty can lead to a 100% increase in profits!

How to Market & Talk to Your Customers During COVID-19

7 Shifts

With new social distancing and self-isolation practices keeping diners home, your customers aren’t going out to eat. While traditional fast casual restaurants have more experience with delivery and utilizing platforms such as UberEats or GrubHub, fine dining and full-service restaurants are also starting to dip their toes into the delivery waters to diversify their revenue—even 3-Michelin Star Alinea in Chicago is preparing meals to go for only $34.95 !

Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. The transition to digital experiences is an issue every industry is having to address, but is uniquely challenging in an industry where personal interactions are the norm and a critical part of the customer experience.

Restaurant Technology for Marketing and Customer Engagement


The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. Customer analytics provide deeper insights into the behavioral patterns of your customers and their interactions with your restaurant. Customer Engagement.