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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalize the Customer Experience.


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Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

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Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Your customers do not want to hear it.

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Comprehensive Guide to New Revenue Streams for Restaurants

In the e-Book, you'll learn how to: Maximize and leverage your customer data. Own your marketing service. Create and expand services and make the most of your restaurant's resources. Download this FREE eBook to learn how successful restaurant operators are using technology to cut costs, drive revenue and grow their businesses.

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The 34 Most Important Customer Service Skills You Need To Have


The cornerstone of every great business is customer service. By extension, then, success in business relies on your, and your employee’s, customer service skills. But those things are worth much less without the ability to make your customers happy. Dismiss the customer and move on? No, of course not.

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Boost efficiency—and employee satisfaction—for great customer service

Restaurant Business

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. Quality customer service Operational delays can undercut customer satisfaction on multiple levels. On a national scale, eating and drinking businesses remain about 750,000 jobs—or 6.1%—below