What Customers Don’t Know About Restaurant Work

Culinary Cues

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.

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What makes good customer service? Explore Federal Café’s guide to great customer service


If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. I always look at hospitality from the customer’s perspective.”. They still have that feel of one-off service. Think like a customer.

Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.

Improving Customer Experience For Your Restaurant Online

Restaurant Engine

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction.

Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities.

Three Ways Post-Pandemic Customers Will Permanently Change the Restaurant Industry 

Modern Restaurant Management

Restaurants have adopted a delivery/pickup model to meet the needs of their customers. Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service. As of June 16, companies have experienced a 72 percent increase in customer demand, leading to a surge in hiring.

Hospitality Mindset – A sales & service maximiser approach (Part 2)

Future Food

Hospitality Mindset - A sales & service maximiser approach (Part 2). In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales.

Reconnecting with Customers

Future Food

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income.


Food Business

For our restaurant industry, the sci-fi exploration is grasping for the new service landscape. Since COVID-19 started, the shift has had two parts based on service styles: the businesses who are suspended in time—mostly fine dining, and those attempting to be reach the future version of service. Online platforms may just become a new way to serve customers all day long, less constrained to lunch service and evening meals.

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. Restaurants can thrive, even in the era of digital services, by offering an experience that can’t be found online.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? The customer experience can always be improved. In the coffee industry, there are many things you can do to attract the loyal customers you need to grow your business.

Self-Service Activation for HotSchedules Health Survey is Now Available for All Customers

Hot Schedules

Self-Service Activation for HotSchedules Health Survey is Now Available for All Customers. T o help our customers provide a safe environment for both guests and employees during the pandemic, HotSchedules recently launched an in-app Health Survey.

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. As a restaurateur, understanding where the bar is set, is the first step toward capitalizing on the customer journey. Menu and order Customization. Excellent service in-house and out-of-house.

Changing the Guest Service Model


Changing the Guest Service Model With Ovation" on Spreaker. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “If

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. And while they may not tell you, according to Lee Resources International, a globally known business strategy leader, on average, a single unhappy customer will tell as many as sixteen other people about their unpleasant experience. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.

4 Steps to Create Effective Coupons for Auto Repair Service

Indoor Media

Looking to attract customers who need a skilled and trusted mechanic? Coupons for auto repair service are a proven, profitable way to do just that. There are two reasons why: Every car needs service. 4 Steps to Create Effective Coupons for Auto Repair Service.

From Ghost Kitchens to Living Kitchens: A New Vision for Food Service’s Next Great Space

Modern Restaurant Management

Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Plenty of services exist to take care of the tricky parts.

To Service or Not to Service — How Often Are You Asking That Question?

Modern Restaurant Management

Deciding to make a service call isn’t always an easy decision. Despite the potential drawbacks, taking action and calling a service company can save you time and money in the long run. When to Make a Service Call. The ideal time to place a service call is before a unit breaks. When you notice that a unit is starting to malfunction or have reoccurring problems, schedule a time for a service tech to examine the equipment. The Value of Service Techs.

Hospitality Mindset – It’s All About The Customer

Future Food

Hospitality Mindset – It’s All About The Customer. Where the customer decides to spend is highly dependent on how well the food operator has considered the customers aspirations and their needs and aligned these with a clearly defined ‘Hospitality Mindset’.

A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty

Thrive POS

Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve ve Granbury Restaurant Solutions QuickTip Granbury Solutions Point-of-Sale Advice Restaurant Management Pizza Delivery Software Pizza Pizza POS software marketing delivery drivers customer experience reviewsLet’s get real for a moment.

Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. People want personalized service while maintaining a safe distance.

4 Steps to Choosing the Best Food Delivery Service for Your Restaurant


Many restaurateurs have been left to evaluate the best food delivery service for their restaurant. . In fact, prior to the COVID-19 pandemic, 45 percent of restaurants were working with a third-party delivery service. But not all food delivery services are created equal.

Service please! 7 ways to improve the customer experience


The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction? The customer experience can always be improved. In the coffee industry, there are many things you can do to attract the loyal customers you need to grow your business.

Great Service in an Era of Labour Costs and Technology

Future Food

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. Their prices are high, but they deliver outstanding service with a premium food offer that ultimately delivers value for money for their clientele. What is common to both is a commitment to customer service.

Food Service Manager Career – Ultimate Guide


Pop culture likes to tell us that working in food service is a dead-end job. In a job market where most companies don’t even consider current employees forpromotion , the food service industry is one of the few places in America where you can start at the bottom and end up at the top. Below, we’ll take a close look at what Food Service Managers do, where they do it, how to become one, and just how far the job can take you if you’re ambitious.

9 Genius Ways to Promote Customer Testimonials

Buzztime Business

Truly satisfied customers are the best advertisements you have, and by showcasing them using the following tips, you can increase your customer base. The post 9 Genius Ways to Promote Customer Testimonials appeared first on Buzztime. Bar and Restaurant Customer Service Marketing

How a Customer Loyalty Program Helps Restaurants Keep in Touch with Customers

Focus POS

Operating a restaurant requires a certain degree of understanding when it comes to customers. You need to be relevant, and to do that, you must be in touch with what customers want so that you can deliver on those expectations. Customers love loyalty programs.

Food Servicers Launch Direct-to-Consumer Offerings

Restaurant Engine

Most consumers have never purchased anything from a food servicer directly, but that has suddenly changed. Food servicing giant Sysco has launched OnTheFly.com, its first direct-to-consumer offering since the company was founded 50 years ago. Founded in 1946 , Baldor is now offering home delivery services of its food products. Even previously exclusive, high-end food servicers have launched direct-to-consumer offerings. Today, customers can order directly.

How to Improve Customer Retention at Your Restaurant

Social Hospitality

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too. According to Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.” Don’t forget about the quality of service!

Why Collecting Customer Feedback is Important for Restaurants?


Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention. Make them loyal with your business, customer loyalty arises when they are satisfied with your product or services, they feel like getting privileges.

Gain Customer Loyalty With Simple, Effective Auto Repair Receipts

Indoor Media

Are you rewarding your current customers? Keeping current customers is so much easier, and cheaper, than finding new ones. Those little white rolls placed in your POS system can be transformed from a trash can filler into a branded customer loyalty tool. Car Wash Services.

How Delivery Services Are  Impacting Restaurant Supply Chains 

Modern Restaurant Management

The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience. When done correctly, dark kitchens allow for more food output without the potential of delivery services interrupting dine-in patron’s meals or delayed delivery times.

Top 11 Instagram Growth Services of 2020

Restaurant Clicks

Instagram growth services can help target and engage with followers, so your Instagram has real, engaged users to build your brand. Check out the best Instagram growth services for 2020 and grow your restaurant’s social media presence! . Social Buddy is our #1 pick for the best Instagram growth service. If you’re aiming to grow your Instagram followers, this platform is easy to use, with great customer service and even better results.

Best Food Delivery Services for Restaurants in 2020

Restaurant Clicks

The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however. Each charges fees to both the customers and the restaurant, so it’s important to find a food delivery app that will benefit your restaurant’s business and bring in more customers and income. DIY Delivery Services.

Surviving COVID-19: Add Curbside Service to your Restaurant


With new mandates around the world banning dine-in options at restaurants during the ongoing pandemic, adding curbside service to your restaurant may be the key to keeping revenue rolling in during this unprecedented time. Setting up Curbside Service Options. It’s time to get up to speed and start offering curbside service options for your local customers. Add signage to your store that shows you’re open, even if customers can’t dine inside.

Delivering with Social Distancing

Thrive POS

POS Customer Service Thr!ve ve QuickTip Point-of-Sale Advice Restaurant Management Pizza Delivery Software Labor Management Pizza POS software delivery drivers customer experience CommunityTips for Social Distancing Your Deliveries.

The new normal: maximizing your transition to takeout service


But whether takeaway is something you’re moving towards to adapt to social distancing, or it’s something you’ve always offered, there are measures you can take to make your takeaway offering more appealing to your customers and easier on your business. There are no two ways about it: right now, takeaway is the Big Thing in hospitality. For many businesses, this has been an unavoidable consequence of Coronavirus restrictions.

Customer & Industry Trends

Future Food

Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators. Businesses that are outwardly-focused – those outlets whose singular mission is to attract and please customers – are those that will have the best chance for a healthy and long-term future.

Restaurant Sustainability Efforts and Customer Attraction

The Restaurant Group

Sustainability and customer attraction. More than half of customers feel that if and how a restaurant manages waste, recycles plastics and cans, and donates leftover food are important and will affect their dining choice. Slightly less than half of customers rate energy/water conservation and environmentally friendly packaging as a strong decision influencer. Restaurant Best Practices.