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Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service.

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What Customers Don’t Know About Restaurant Work

Culinary Cues

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.

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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.

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Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service.

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Comprehensive Guide to New Revenue Streams for Restaurants

Download this FREE eBook to learn how successful restaurant operators are using technology to cut costs, drive revenue and grow their businesses. In the e-Book, you'll learn how to: • Leverage customer data • Own marketing • Create and expand services.

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The 34 Most Important Customer Service Skills You Need To Have

Sling

The cornerstone of every great business is customer service. By extension, then, success in business relies on your, and your employee’s, customer service skills. But those things are worth much less without the ability to make your customers happy.

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Poor Customer Service: Lack of Staff is a Poor Excuse

Gecko Hospitality

And when so many workers leave a business, it particularly impacts customer service. Even if job vacancies aren’t in customer facing roles, staffing shortages and turnover has a profound impact on your customers. It requires that we make customer service the priority.

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6 Brilliant Restaurant Customer Service Ideas To Bring In More Guests

The Restaurant Times

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. Try Being In The Customer’s Shoes.

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Service Robots Solve Everyday Restaurant Problems

Modern Restaurant Management

Food preparing robots are helping restaurants execute cooking tasks more efficiently, shaving valuable seconds off the time it takes for an order to reach a customer. On a deeper level, service robots solve many of the problems restaurant workers encounter every day.

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Tips for Handling Aggressive Restaurant Customers

Modern Restaurant Management

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers.

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Simple Customer Retention Strategy for Restaurants

7 Shifts

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face.

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Improving Customer Experience For Your Restaurant Online

Restaurant Engine

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction.

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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. How do these changes continue to serve the goal of good customer service?

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What makes good customer service? Explore Federal Café’s guide to great customer service

Izettle

If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. I always look at hospitality from the customer’s perspective.”. They still have that feel of one-off service. Think like a customer.

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6 Ways Restaurants Can Reach Customers in 2021

Social Hospitality

How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Not sure how to best reach customers in their homes or on-the-move?

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Boost efficiency—and employee satisfaction—for great customer service

Restaurant Business

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. Quality customer service Operational delays can undercut customer satisfaction on multiple levels.

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Customer Services & Experiences; What’s in-store For 2022?

Bizimply

Businesses are putting customer services and user experiences at the top of their list. Post pandemic attitudes of customers have changed, they expect good customer services and better treatment.

2022 79
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10 Restaurant Customer Service Ideas That Increase Loyal Guests

Eat Restaurant Management

As a restaurant owner, you can have the best ambiance, excellent menu, ample waitstaff coverage and still lose customers to your competitors. The outcome depends on the quality of your restaurant customer service.

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Improve Restaurant Services With Handheld POS Devices

Restaurant Technology Guys

The handheld POS device is one piece that is making things easier for restaurants and customers. This highly convenient and versatile handheld unit is excellent for streamlining payments and speeding up the customer's wait times for checking out. .

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How to Improve Your Restaurant’s Online Customer Service

The Rail

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. Those, in turn, can help you get more customers, too. Customers Business

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Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities.

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Mobile Ordering’s Role in Customer Retention

Modern Restaurant Management

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention.

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How To Improve Restaurant Service and Win Back Customers

BNG Point of Sale

How To Improve Restaurant Service and Win Back Customers . Before entering a restaurant, most customers and restaurant guests already have certain assumptions and expectations in mind. How To Improve Restaurant Service . Tips To Improve Your Restaurant Service .

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When to Stop Serving Alcohol and Refuse Service

Modern Restaurant Management

Right to Refuse Service. There are several legitimate reasons for bartenders to refuse service. It is important that employees are educated on the conditions that a business cannot refuse service. The right to refuse service applies to certain criteria.

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Three Ways Post-Pandemic Customers Will Permanently Change the Restaurant Industry 

Modern Restaurant Management

Restaurants have adopted a delivery/pickup model to meet the needs of their customers. Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service.

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Building a New Customer Base for Your Restaurant

Modern Restaurant Management

Quality food and top tier service with the incentivization of loyalty programs and a good location should be enough to get a good share of local customers. Society Insurance has compiled three tips to help find new customers for your restaurant and bar.

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The True ROI of IoT in Food Service 

Modern Restaurant Management

” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. Equipment Operations Internet of Things IoT IoT and food service

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Why Customers Love Smaller Menus

Restaurant Engine

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. Small Menus are Customer Friendly. Smaller Menus Mean Faster Service.

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Food Service Packaging Market Report

Modern Restaurant Management

Worldwide food service packaging market was valued at over USD 118 billion in 2021 and will surpass a revenue collection of USD 186 billion by 2028 with an annual growth rate of five percent from 2022 to 2030. Environmentally Conscious Customers Will Prefer Paperboard-Based Packaging.

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Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

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5 Key Questions (Must Include) in your Restaurant Customer Feedback Form

Bingage

Introduction In the Restaurant business, Customer feedback is an essential tool for improving customer satisfaction. According to a search, 93% of customers find that customer service is necessary when deciding whether to visit a restaurant or not.

2023 52
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Collecting the Right Customer Data Points to Drive Restaurant Profits

Modern Restaurant Management

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines.

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What makes good customer service? Explore Federal Café’s guide to great customer service

Izettle

If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. I always look at hospitality from the customer’s perspective.”. They still have that feel of one-off service. Think like a customer.

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Food Delivery and Service Robots: Changing Face of Restaurants Industry

Modern Restaurant Management

The prominence of food delivery and service robots has increased in the overall restaurant industry. It is an outstanding decision to use such robotic contactless services and avoid human-to-human interaction in the restaurant industry.

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Connectivity Puts the ‘Connect’ in Customer ‘Connections’

Modern Restaurant Management

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits.

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How to Build a Customer Engagement Strategy

Social Hospitality

So how do you build amazing customer engagement? How do you turn people from passive bystanders into supporting customers? And they need to keep customers engaged (now more than ever). The customers loved the idea and the brand took off in no time.

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The 5 Customer Benefits of Introducing a POS System

Restaurant Engine

Your customers will thank you. What your customers experience with your restaurant is as important as the food they eat. Yet, if they had a poor customer service experience, they’re likely to do the same sharing with friends and family, but they won’t return.

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Customer Intelligence Is Key to Revolutionizing Restaurants Inside and Out

Modern Restaurant Management

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. Customer Intelligence Brings Brands Closer to Their Guests.

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Winning Customers by Igniting Hospitality

Foodable

Listen to "Winning Customers by Igniting Hospitality | Season 1, Ep. Sclafani talks about service and its importance but more so how hospitality is what separates brands. They haven’t seen it before and they're learning the steps of service.

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What is Reward Marketing? How it increases customer loyalty & retention.

Bingage

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. Gain new customers.