Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Your ability to provide excellent customer service will play a big part in defining the success of your establishment. Self-Service Tech.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.

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Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Service please! 7 ways to improve the customer experience

Izettle

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? The post Service please!

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants can thrive, even in the era of digital services, by offering an experience that can’t be found online.

Food Servicers Launch Direct-to-Consumer Offerings

Restaurant Engine

Most consumers have never purchased anything from a food servicer directly, but that has suddenly changed. Food servicing giant Sysco has launched OnTheFly.com, its first direct-to-consumer offering since the company was founded 50 years ago. Today, customers can order directly.

RESTAURANT SERVICE SHIFTS POST COVID-19

Food Business

For our restaurant industry, the sci-fi exploration is grasping for the new service landscape. Online platforms may just become a new way to serve customers all day long, less constrained to lunch service and evening meals. It will include touchless, contactless service.

To Service or Not to Service — How Often Are You Asking That Question?

Modern Restaurant Management

Deciding to make a service call isn’t always an easy decision. Despite the potential drawbacks, taking action and calling a service company can save you time and money in the long run. When to Make a Service Call. Service that Meets Your Restaurant’s Needs.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.

A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty

Thrive POS

Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment.

9 Genius Ways to Promote Customer Testimonials

Buzztime Business

Truly satisfied customers are the best advertisements you have, and by showcasing them using the following tips, you can increase your customer base. The post 9 Genius Ways to Promote Customer Testimonials appeared first on Buzztime. Bar and Restaurant Customer Service Marketin

How to Improve Customer Retention at Your Restaurant

Social Hospitality

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. You should post regularly on social media to interact with your customers.

How to Meet The Needs of Today’s Coffee Shop Customer

Perfect Daily Grind

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Data from Square reveals that 5% of coffee shop customers in the US return to that same café that very same day. But quality isn’t enough to win you customers.

Service please! 7 ways to improve the customer experience

Izettle

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? The post Service please!

Why Collecting Customer Feedback is Important for Restaurants?

Bingage

Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.

Top 11 Instagram Growth Services of 2020

Restaurant Clicks

Instagram growth services can help target and engage with followers, so your Instagram has real, engaged users to build your brand. Check out the best Instagram growth services for 2020 and grow your restaurant’s social media presence! . Upleap offers customers up to 300% faster growth.

The new normal: maximizing your transition to takeout service

Typsy

But whether takeaway is something you’re moving towards to adapt to social distancing, or it’s something you’ve always offered, there are measures you can take to make your takeaway offering more appealing to your customers and easier on your business.

Best Food Delivery Services for Restaurants in 2020

Restaurant Clicks

The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however. DIY Delivery Services. DIY Delivery Services.

How Delivery Services Are  Impacting Restaurant Supply Chains 

Modern Restaurant Management

The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience.

5 Car Wash Coupons That Attract Customers

Indoor Media

As a car wash owner, you know that there’s no shortage of options for customers to choose from and the competition is fierce. Winning customers from your competition is more important than ever. When customers are afraid to miss out then a lot of roadblocks go out the window.

Exceeding Restaurant Health and Safety Protocols to Instill Customer Confidence

Restaurant365

Are we doing enough to protect our employees and customers? For restaurants that may serve hundreds of customers whose previous contacts are unknown, keeping employees and diners safe while they interact with each other is a primary concern.

Delivering with Social Distancing

Thrive POS

POS Customer Service Thr!ve ve QuickTip Point-of-Sale Advice Restaurant Management Pizza Delivery Software Labor Management Pizza POS software delivery drivers customer experience CommunityTips for Social Distancing Your Deliveries.

Restaurant Sustainability Efforts and Customer Attraction

The Restaurant Group

Sustainability and customer attraction. More than half of customers feel that if and how a restaurant manages waste, recycles plastics and cans, and donates leftover food are important and will affect their dining choice. Restaurant Best Practices.

How to Promote Customer Retention & Loyalty with Restaurant Marketing

Next Restaurants

Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team.

How to Market & Talk to Your Customers During COVID-19

7 Shifts

With new social distancing and self-isolation practices keeping diners home, your customers aren’t going out to eat. This video from Teddy’s Brewhouse in Brownwood, TX is a heartwarming example of how restaurant owners can talk to their customers during COVID-19.

Restaurant Technology for Marketing and Customer Engagement

Lavu

The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. Customer Engagement.

Next-Generation Customer Experience

Foodable

Listen to "Next-Generation Customer Experience" on Spreaker. As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind.

Great Service in an Era of Labour Costs and Technology

Future Food

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service.

Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly. Equipment Operations convenience Customer Experience Restaurant Technology

Surviving COVID-19: Can Your Restaurant Benefit from Offering Meal Prep Services?

Lavu

One way some restaurants are handling the challenge of the pandemic is by offering meal prep services. How meal kits help your restaurant and local community: Provide a service to the community that they need right now. Offer lower price-point options to customers.

Surviving COVID-19: Add Curbside Service to your Restaurant

Lavu

With new mandates around the world banning dine-in options at restaurants during the ongoing pandemic, adding curbside service to your restaurant may be the key to keeping revenue rolling in during this unprecedented time. Setting up Curbside Service Options. It’s time to get up to speed and start offering curbside service options for your local customers. Add signage to your store that shows you’re open, even if customers can’t dine inside.

Using software to coach employees for better fast food customer service

Rocket Fuel

Using software to coach employees for better fast food customer service. The post Using software to coach employees for better fast food customer service appeared first on Delaget.

Keeping Employees and Customers Safe Requires a Different Training Approach

Modern Restaurant Management

The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come. The same goes for the standard of service. So, with so many restaurants offering great food and service, what was the differentiator? The concept of ‘Safe Hospitality’ or ‘Safe Service’ is the new differentiator. First off you need to examine the whole experience through the most critical customer perspective.

Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

13 Restaurant Marketing Ideas and Tips for Driving More Customers

Restaurant365

Marketing your restaurant in a constantly changing digital world can be challenging, but digital marketing is essential both for converting former dine-in customers into takeout and delivery customers, and bringing in new and existing customers when restaurant restrictions are lifted.

Edit Your Google My Business Listing to Convert Customers

Indoor Media

If so, your customers need to know exactly what types of services you’re currently offering. Luckily, Google My Business listings have made it easy for you to clearly communicate your services with just a little edit to your profile. Add Attributes to Convert Customers.

Surviving COVID-19: Communicating With Your Customers

Lavu

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. to engage consumers and regular customers.

3 Steps to Determining Your Ideal Customer

Cheetah

What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.

Customer & Industry Trends

Future Food

Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators.

Why Friendly Fraud Is on the Rise at Full-Service Restaurants

Modern Restaurant Management

First, it’s easier than ever for customers to dispute charges – often taking only the tap of a mobile banking app. One retail segment that has seen chargebacks skyrocket as a result of friendly fraud is the full-service restaurant industry.

The Changing Guest Service In Casual Dining | Restaurant Recovery Series

Foodable

Barron and McEnery explore the potential changes coming to the casual dining sector, and consider the manner in which guest service may evolve to meet those new needs. What feedback have you received from customers returning to reopened Cooper’s Hawk locations?

3 Steps to Determining Your Ideal Customer

Cheetah

What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.

Service with a Smile: Mental Health in Catering Employees

Modern Restaurant Management

Catering is a demanding sector when it comes to employment, and staff are often under a lot of pressure to ensure that each customer has the best possible experience at a venue.