Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Your ability to provide excellent customer service will play a big part in defining the success of your establishment. Self-Service Tech.

Managing Customer Expectations in Your Coffee Shop

Perfect Daily Grind

In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. . In even the most well-run coffee shop, there might come a time when a customer complains that they’ve been waiting too long or that they’ve been served the wrong thing.

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Service please! 7 ways to improve the customer experience

Izettle

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? The post Service please!

Why Collecting Customer Feedback is Important for Restaurants?

Bingage

Your Engaged customers make 56% more visits per month than not-really engaged customers… The question is here is, how to create that engaged customers, how to gain more repeat customers? is the answer is simple… Related Read: Importance of Customer Retention.

Service please! 7 ways to improve the customer experience

Izettle

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? The post Service please!

Surviving COVID-19: Can Your Restaurant Benefit from Offering Meal Prep Services?

Lavu

One way some restaurants are handling the challenge of the pandemic is by offering meal prep services. How meal kits help your restaurant and local community: Provide a service to the community that they need right now. Offer lower price-point options to customers.

8 Ways Restaurants Can Increase Customer Loyalty

Lavu

Loyal patronage is the golden goose for any restaurant, bar, or food service operator. It would be a savvy move to grow your number of regulars, and because of the wide variety of tech options now on the market, there are several new and exciting ways of increasing customer loyalty.

To Service or Not to Service — How Often Are You Asking That Question?

Modern Restaurant Management

Deciding to make a service call isn’t always an easy decision. Despite the potential drawbacks, taking action and calling a service company can save you time and money in the long run. When to Make a Service Call. Service that Meets Your Restaurant’s Needs.

Great Service in an Era of Labour Costs and Technology

Future Food

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service.

Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

Surviving COVID-19: Add Curbside Service to your Restaurant

Lavu

With new mandates around the world banning dine-in options at restaurants during the ongoing pandemic, adding curbside service to your restaurant may be the key to keeping revenue rolling in during this unprecedented time. Setting up Curbside Service Options. It’s time to get up to speed and start offering curbside service options for your local customers. Add signage to your store that shows you’re open, even if customers can’t dine inside.

Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants can thrive, even in the era of digital services, by offering an experience that can’t be found online.

Making up With Customers: Luring People Back in After a Negative Experience

Thrive POS

Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment. Painfully honest.

Restaurant Technology for Marketing and Customer Engagement

Lavu

The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. Customer Engagement.

9 Genius Ways to Promote Customer Testimonials

Buzztime Business

Truly satisfied customers are the best advertisements you have, and by showcasing them using the following tips, you can increase your customer base. The post 9 Genius Ways to Promote Customer Testimonials appeared first on Buzztime. Bar and Restaurant Customer Service Marketin

Best Food Delivery Services for Restaurants in 2020

Restaurant Clicks

The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however. DIY Delivery Services. DIY Delivery Services.

How to Improve Customer Retention at Your Restaurant

Social Hospitality

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. You should post regularly on social media to interact with your customers.

Restaurant Sustainability Efforts and Customer Attraction

The Restaurant Group

Sustainability and customer attraction. More than half of customers feel that if and how a restaurant manages waste, recycles plastics and cans, and donates leftover food are important and will affect their dining choice. Restaurant Best Practices.

A Cut Above The Rest: How Hiring Quality Drivers Builds Customer Loyalty

Thrive POS

Customer loyalty is not guaranteed, no matter how good your pizza is. POS Customer Service Online Ordering Delivery Thr!ve Let’s get real for a moment.

How to Promote Customer Retention & Loyalty with Restaurant Marketing

Next Restaurants

Given the nature of the restaurant business, customer acquisition and retention are the key objectives. Customer acquisition can be expensive and involves additional efforts by the owners, managers, and marketing team.

Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly. Equipment Operations convenience Customer Experience Restaurant Technology

Customer & Industry Trends

Future Food

Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators.

Build Loyal Customers in 4 Steps

Kounta

As the holiday season hits full swing, it will bring with it new customers and a boost in sales. But the true potential of this season is in turning these new customers into regulars. Marsello: convert one-off customers into die-hard regulars. Track Your Customer Service.

Restaurant Revenue Management: Increasing Revenue With Traffic, Sales and Service

ChefHero

Anyone who’s worked in the service industry knows that running a restaurant isn’t easy. Restaurant revenue management comes down to three main factors: traffic, sales and service. Based on the data alone, it’s clear how important it is to provide outstanding service to your guests.

The Difference Between Service and Hospitality

The Back Burner

Frasca, is one of many brands who have learned that providing good customer service goes above and beyond the “service” part. There isn’t a secret sauce when it comes to providing good service—it’s just about executing your job proficiently.

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How Delivery Services Are  Impacting Restaurant Supply Chains 

Modern Restaurant Management

The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience.

How to Maximize Profits with Online Ordering & Delivery Services

Restaurant Logic

Services like DoorDash, UberEats & GrubHub are exploding in response to how consumers want to dine. The fact is, online delivery services are growing. . While 67% of customers who have placed an order online will visit the restaurant more frequently than those who have not. .

Customers Demand Authentic Hospitality Experiences - Every time

Future Food

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

4 Quick Steps to Ramp Up Your Takeout Service to Survive

Cheetah

Setting up a takeout and delivery service takes time. Here are 4 quick steps to set up a delivery service for your restaurant. Repurpose your staff to answer phone calls, prepare meals, package, deliver and service the drive-up orders.

4 Quick Steps to Ramp Up Your Takeout Service to Survive

Cheetah

Setting up a takeout and delivery service takes time. Here are 4 quick steps to set up a delivery service for your restaurant. . Repurpose your staff to answer phone calls, prepare meals, package, deliver and service the drive-through window.

3 Steps to Determining Your Ideal Customer

Cheetah

What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.

Service with a Smile: Mental Health in Catering Employees

Modern Restaurant Management

Catering is a demanding sector when it comes to employment, and staff are often under a lot of pressure to ensure that each customer has the best possible experience at a venue.

A Letter to our Valued Customers

Hot Schedules

Dear Customers, We are thrilled to announce that HotSchedules and Fourth have merged business operations. This is an exciting and historic day for both organizations and we thank our teams tremendously for their hard work and relentless commitment to customer success.

Where is the Food Service Industry Heading?

Aaron Allen & Associates

Most established restaurant chains have weathered difficult times, as sales slipped and customers started disappearing. The post Where is the Food Service Industry Heading? The biggest threats are often those that few see coming.

3 Steps to Determining Your Ideal Customer

Cheetah

What Are Ideal Customers? When your customers are debating where to go out to eat tonight, there are many factors that make up their decision. One type of data you should be gathering is customers’ demographics.

The Binge: Crazy-Accurate Restaurant Server & Customer Stereotypes

Buzztime Business

The post The Binge: Crazy-Accurate Restaurant Server & Customer Stereotypes appeared first on Buzztime. Bar and Restaurant Customer Service OperationsEvery industry has its stereotypes. And restaurant stereotypes are especially notorious as Dude Perfect highlight and Buzztime will give more context to.

How to create a top customer experience through delivery

Deliverect

A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. At Deliverect we make it easy to manage your menu on all your delivery channels so you can avoid this potential customer experience nightmare.

Why Friendly Fraud Is on the Rise at Full-Service Restaurants

Modern Restaurant Management

First, it’s easier than ever for customers to dispute charges – often taking only the tap of a mobile banking app. One retail segment that has seen chargebacks skyrocket as a result of friendly fraud is the full-service restaurant industry.

Keep your customers coming back: Effective communication strategies for hospitality

Kounta

One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. External factors: This might be speaking with a customer over the phone, when it’s noisy, or when English isn’t their first language.

Online Ordering Trends That Are Transforming The Food Service Industry

Takeaway Solutions

The ability to order meals from different vendors on mobile phones is one of the inventions that continues to impact the lives of most customers positively. As a result, you can ensure that you have sufficient stock of what loyal customers order on a daily basis to convert more sales.

The Best Restaurant Marketing Trends to Get Customers Lining Up

Next Restaurants

Once guests arrive, hit them with delectable dishes, incredible service, and an unforgettable dining experience. Browse the calendar to create custom posts for national events and holidays. Use Mailchimp’s free email segmentation tool to divide your customers into interest groups.

How Gift Cards, Loyalty Programs, and Customer Reviews can Help Your Restaurant

Lavu

One of the biggest challenges that restaurants face is obtaining and retaining customers. This calls for restaurants to be creative on what they offer their customers. Restaurant loyalty program s help restaurants to meet their targets by giving incentives to the right customers.

Why Your Food Service Business Should Have a Crisis Management Plan

Modern Restaurant Management

Poor reviews, videos, and live broadcasts of customer service problems, emergencies, or other issues can begin trending online virtually instantly. If you’re not listening closely and proactively engaging with customers, you’re running at high risk for a PR crisis.