10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

JetBlue and United Airlines: Free Flights for Medical Volunteers. Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19. This invaluable partnership with JetBlue and United Airlines will ensure we can provide transportation to these fearless warriors at no additional cost.”.

Making the COVID-19 Pandemic Marginally Worse, Airlines Are Banning Alcohol

EATER

A number of airlines, including KLM, Delta and American Airlines are suspending part or all of their alcohol services, in order to minimize the number of interactions between crew and passengers. Some airlines are limiting drink service to water only, according to CNN , or to water and soft drinks. A plastic cup of whiskey in an airplane tray. Plus, quarantine baking is losing heat, and more news to start your day The one good thing about flying besides those cookies.

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The Latest on Safe Trick-or-Treating, Airline Food Pivots, Restaurant Reservations, and More

EATER

What should we make of Singapore Airline’s new gambit to turn its grounded planes into restaurants? Halloween candy | Photo: NYC Russ /Shutterstock. We discuss the biggest stories of the week on Eater’s Digest Do health experts think there are ways to celebrate Halloween responsibly?

11 Tips From a Travel Blogger For Your Long Haul Fight

Gastro Gays

Features Travel Cathay Pacific DUBHKnonstop Dublin Hong Kong Cathay Pacific gastrogays travel blog how to travel long haul Irish travel blog long haul Irish travel blogger flights long flight tips travel long haul airline hacks long haul airline upgrade long haul flight tips things to bring long haul flight top Irish travel blogger travel blogger flight tips travel blogger hacks useful long haul tips

COOKS AND CHEFS – WE ALL CRAVE DISCIPLINE

Culinary Cues

Whether it is the military, your favorite baseball or football team, FedEx, UPS, the airlines, or your favorite musical group – structure and a level of discipline are essential if the end result is going to be accomplishment of business objectives.

FinnAir Believes Travelers Miss Flying And Airplane Food

The Salt

The airline has partnered with a local supermarket chain in Finland to recreate its business-class meals. It will sell dishes once featured on Europe-to-Asia flights such as reindeer meatballs

Inspiring! 3 Restaurants Show How they Adapted During the COVID-19 Pandemic

7 Shifts

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention.

Having Pivoted at the Start of COVID-19, Distilleries Are Now Drowning in Hand Sanitizer

EATER

Plus, what’s the deal with eating airline food at home, and more news to start your day Distilleries that pivoted from liquor to hand sanitizer have been hung out to dry after the pandemic’s initial panic-demand.

Poultry Producers Are Scrambling to Service and Profit Off This Year’s Sad Thanksgiving

EATER

Plus, United Airlines is resuming some food and beverage services, and more news to start your day Turkey farmers are trying to pivot to accommodate smaller Thanksgiving celebrations. United Airlines is resuming the sale of food, beer, and wine in economy. Photo: mnapoli /Shutterstock.

Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

7 Shifts

It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. It's now becoming more common in the restaurant industry because restaurants embody many of the same business characteristics of airlines and hotels that made revenue management so successful. That's in stark contrast to hotels and have fixed check-in and checkout time or even airlines where customers board and disembark at the same time.

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Singapore Air Offer to Eat on a Grounded Plane Sells Out Almost Immediately

EATER

Photo: Singapore Airlines. Tickets for Singapore Airlines’ restaurant-inside-a-plane pop-up sold out within 30 minutes of reservations opening on Monday, Bloomberg News reports.

The Pan Am Experience

KaTom

to Havana, Cuba, during World War I, but the airline began flying passengers between these two cities the next year. The popular airline reached its peak between 1970 and 1980 before eventually going bankrupt in 1991. When arriving at the studio, guests “check in” at retro Pan Am airline counters and receive paper boarding passes, luggage tags, and postcards that are as close to the originals as possible.

McDonalds is retraining our customers, and it’s a good thing…

Ken Burgin

A helpful concierge is circulating around the screens to help anyone hesitating – just like they do at Coles self-checkout or airline check-ins. Here’s the revamped McDonalds in Sydney’s inner suburb of Kingsford. 24 (twenty four) kiosks have replaced the queuing area, and the pickup counter is now just a small area on the side. The McCafe remains (on the right). You can order at the counter, but there are no visible registers or signage to indicate this. Cooking is now out of sight.

5 Ways Self Order Kiosks Increase Restaurant Profits

Focus POS

First, it was in the airline industry, then retail, and now, the hospitality industry has begun adopting this groundbreaking technology. Self order kiosks have slowly been revolutionizing the way many industries do business. It’s no surprise—self order kiosks have been instrumental in helping restaurants meet customer expectations and demands while growing their bottom lines.

F&B Trends for 2021

Modern Restaurant Management

United Airlines? Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. Here are their views. af&co Do The Hustle.

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What?s Even the Point of Credit Card Points Now?

EATER

When Delta extended its contract with American Express in 2019, the airline said it expected to be making $7 billion annually by 2023 from the deal — and that’s just one airline. Card issuers buy points from airlines and hotels to offer their cardmembers. Airline cards are now offering extra points on grocery store purchases. One way airline card issuers are combatting this is by allowing credit card purchases to count toward status points. Getty Images.

Cuisine Solutions Collaborates with Taffer’s Tavern Founder and CEO Jon Taffer for New Restaurant Venture

Sante

Headquartered in Sterling, Virginia, Cuisine Solutions services more than 22,000 restaurants, as well as first and business class on the top 10 airlines in the world, retailers and major hotels. As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. Jon Taffer with Cuisine Solutions and CREA Team Members; Photo Credit: CSI / CREA.

Hotels 100

The New Bipartisan Stimulus Proposal Really Sucks for Restaurants

EATER

They need some of what the airline and transit industries stand to gain under this proposal — about $45 billion in funds that don’t have to be paid back. Kevin Chen Images /Shutterstock.

Disruption Decade: Travel and Tourism Impact

Foodable

When the crisis ends, [major airlines and hotel shopping companies] will not have as much power to keep the status quo as they used to have. There is a big chance for a lot of disruption in the way airline tickets are distributed,” adds Zmys?owski. Rather than including the cost of a number of features—whether desired or not—in a ticket, smaller airline companies are offering cheap tickets in order to upsell customers on those same services.

MRM Research Roundup: End-of-September 2020 Edition

Modern Restaurant Management

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months.

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Standard Operating Procedures: What They Are And How To Write Them

Sling

Yes, you’ve trained your employees and they’re good at what they do, but even the most skilled professionals — think surgeons and airline pilots — still use an SOP checklist before, during, and after their jobs. Whether you’re starting a new business or trying to improve an existing one, you need your own set of standard operating procedures to make it run efficiently.

Standard Operating Procedures: What They Are And How To Write Them

Sling

Yes, you’ve trained your employees and they’re good at what they do, but even the most skilled professionals — think surgeons and airline pilots — still use an SOP checklist before, during, and after their jobs. Whether you’re starting a new business or trying to improve an existing one, you need your own set of standard operating procedures to make it run efficiently.

Not Just a Trend: The Restaurant Loyalty App

Lavu

o tier system where the more they visit the more valuable their rewards are, or for a certain number of visits they receive a new ‘status’ (similar to airline rewards but obtainable). Restaurants have become tech-savvy by providing an app for their customer base. We’ve seen it from the granddaddies of fast-food chains to local coffee shops and independent bars.

Why Your Restaurant Should Abandon Coupons and Embrace Loyalty Programs

The Restaurant Coach University

I prefer what we call a preferred status program, or the kind of loyalty program that a hotel or an airline would do. When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business.

2017 107

National Restaurant Association: We Need Help!

Modern Restaurant Management

As we enter a 12-to-18 month period of tremendous uncertainty in the hospitality industry, these insurance claims must be approved quickly and utilize a federal backstop similar to the program created for airlines after 9/11/2001.

2002 109

COVID-19 Resources for Restaurants

Modern Restaurant Management

“The restaurant industry, along with a few others such as airlines, hotels and walk-in retail, has been hardest hit. For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three and What’s Next?: MRM Restaurant Survival Guide Updates.

MRM Research Roundup: Mid-June 2020 Edition

Modern Restaurant Management

Rewards Network , together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed over 1,300 loyalty members to better understand how consumers feel about dining at restaurants in the wake of the COVID-19 pandemic. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery.

2020 112

‘Food Is Political. It’s a Part of Our DNA.’

EATER

If they’re saving the airline industry, if they’re saving the cruise industry, lobby the federal government. Devita Davison, executive director of FoodLab Detroit, has long advocated for an equitable and sustainable restaurant industry. She still sees a lot of work to do.

Post-COVID 19 Dining Expectations (Infographic)

Modern Restaurant Management

Among the key findings: Respondents (77 percent) believe that restaurants have been hit the hardest by the pandemic, above the airline (54 percent) and live entertainment (42 percent) industries. How are consumers feeling about going out to eat as restaurants begin to emerge from the COVID-19 pandemic and open their dining rooms? Measure Protocol , Decode Consulting and Garden Social Beer Garden and Kitchen surveyed American adults in order to find out the answer to this question.

Sweets Companies Are Really Hoping You Buy Halloween Candy This Year

EATER

American Airlines will resume its hot-food service in airport lounges once again. Photo: NYC Russ /Shutterstock. Plus, Chipotle debuts a Tony Hawk burrito, and more news to start your day Halloween is coming early this year, with candy displays already up in some stores.

What Now? COVID-19 Survival Guide for Restaurants

Modern Restaurant Management

Cultivate Payments saw this as an opportunity to help businesses, while being the first to offer 5X rewards on the very cards that charge higher fees, due to airline miles and cash bonuses. Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers.

MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Other leisure-related categories affected the most included travel, cruises, lodging and airlines.

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What’s Next for Shared Kitchens? Getting Ready for the New Normal

The Food Corridor

It’s not easy to make these predictions, especially without a working crystal ball, but we can point to similar disruptions like the decimation of the airline industry post-9/11 and the economic downturn after the 2008 financial crisis to get an idea of what, systematically, a post-Covid-19 world might look like and what the impact might be for shared commercial kitchens. You’re probably tired of hearing the phrase the new normal.

How the James Beard Foundation Failed the Most Prestigious Restaurant Awards in the Country

EATER

James Beard Foundation CEO Clare Reichenbach at the 2018 James Beard Media Awards | Photo by Noam Galai/Getty Images. The foundation violated its own ethics rules to ensure that award winners fit into its new narrative of progress and social justice Finalists had been announced.

2022 87

The Exhausting Work of Staycationing

EATER

It was early enough that the sign was asking if you’d recently traveled to China or Italy; early enough that it was small and had come off a laser printer and was taped near our airline’s check-in desk.

Rediscovering the Magic of Provence

Sante

Paul de Mausole mental hospital where Vincent Van Gogh painted The Starry Night and immersed in the culture and fresh, local food and wine, Chef Erickson's mastery takes you where no airline ticket or mask is required. Nick O'Connell.

World Health Organization Says You Shouldn’t Worry About COVID-19 on Food

EATER

Are you ordering airline food to recreate the flying experience at home, or have you found less unhinged ways of coping with the pandemic? [ Photo: Vovk Natalia /Shutterstock.

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

The kiosk trend will be embraced like it is in the airline industry. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” ” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery.

MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

Uberall’s research found that airline and airport website visits from local searches are down 47 percent, while hotel site visits are down 42 percent. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Yelp Economic Average.

Travel Searches Plunged 64%, but These Comfort Destinations Remain the Most Popular During Lockdown

Sante

I, personally, am not ready to get on a plane where people who may not be socially distanced cannot be forced by the airlines to wear a mask despite being required to wear one to board the plane. Stacey Sears. The force behind the hashtag #StaySafeStayHome has significantly affected the travel and hospitality industries since the onset of COVID-19. A recent survey by RENTCafe shares interesting travel insights that may affect your hospitality business.

MRM People & Places: Game On at Walk-On’s and Gingerbread Houses for Humanity

Modern Restaurant Management

Currently, Mr. Brooks serves on the board of directors for AutoZone, Southwest Airlines and The Limbs for Life Foundation, as well as serving on the advisory board of St. Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

MRM Franchise Feed: Kitchen of the Future, Restaurant Sherpas and Dunkin’ Hirin’

Modern Restaurant Management

Headquartered in Sterling, Virginia, Cuisine Solutions services more than 22,000 restaurants, as well as first and business class on the top 10 airlines in the world, retailers and major hotels. Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

MRM Franchise Feed: CPK’s Franchise Momentum and Rex’s Rebuilds

Modern Restaurant Management

“Our first Bojangles’ in Concourse B has been a huge success, and we think this one will be equally well-received by airline travelers and Bojangles’ fans who love our delicious food.” Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. CPK Brings on Franchise Veteran.