Making the COVID-19 Pandemic Marginally Worse, Airlines Are Banning Alcohol


A number of airlines, including KLM, Delta and American Airlines are suspending part or all of their alcohol services, in order to minimize the number of interactions between crew and passengers. A plastic cup of whiskey in an airplane tray.

10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

JetBlue and United Airlines: Free Flights for Medical Volunteers. Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

American Airlines Launched an Airplane Wine Club for I Don’t Know Who


American Airlines has announced the launch of its first-ever at-home wine club anyway, which they’re somehow NOT calling American AirWines. That, and the fact that American Airlines has won kind of a lot of awards for its premium cabin wine program, means it might actually be worth a shot.

American Airlines Flight Attendant Accuses British TV Chef of Sexual Assault



The Latest on Safe Trick-or-Treating, Airline Food Pivots, Restaurant Reservations, and More


What should we make of Singapore Airline’s new gambit to turn its grounded planes into restaurants? Halloween candy | Photo: NYC Russ /Shutterstock. We discuss the biggest stories of the week on Eater’s Digest Do health experts think there are ways to celebrate Halloween responsibly?

11 Tips From a Travel Blogger For Your Long Haul Fight

Gastro Gays

Features Travel Cathay Pacific DUBHKnonstop Dublin Hong Kong Cathay Pacific gastrogays travel blog how to travel long haul Irish travel blog long haul Irish travel blogger flights long flight tips travel long haul airline hacks long haul airline upgrade long haul flight tips things to bring long haul flight top Irish travel blogger travel blogger flight tips travel blogger hacks useful long haul tips

Five Digitally Disrupted Industries to Study as Restaurants Make the Shift

Modern Restaurant Management

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. Airlines. The long-awaited joy of a bustling dining room has finally returned.

FinnAir Believes Travelers Miss Flying And Airplane Food

The Salt

The airline has partnered with a local supermarket chain in Finland to recreate its business-class meals. It will sell dishes once featured on Europe-to-Asia flights such as reindeer meatballs

Inspiring! 3 Restaurants Show How they Adapted During the COVID-19 Pandemic

7 Shifts

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention.

Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

7 Shifts

It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. It's now becoming more common in the restaurant industry because restaurants embody many of the same business characteristics of airlines and hotels that made revenue management so successful. That's in stark contrast to hotels and have fixed check-in and checkout time or even airlines where customers board and disembark at the same time.

2019 117

Having Pivoted at the Start of COVID-19, Distilleries Are Now Drowning in Hand Sanitizer


Plus, what’s the deal with eating airline food at home, and more news to start your day Distilleries that pivoted from liquor to hand sanitizer have been hung out to dry after the pandemic’s initial panic-demand.

Poultry Producers Are Scrambling to Service and Profit Off This Year’s Sad Thanksgiving


Plus, United Airlines is resuming some food and beverage services, and more news to start your day Turkey farmers are trying to pivot to accommodate smaller Thanksgiving celebrations. United Airlines is resuming the sale of food, beer, and wine in economy. Photo: mnapoli /Shutterstock.

Hotelier’s Guide to Guest Loyalty & VIP Programs (2021)


Wyndham has also partnered with Amtrak, American Airlines, and United airlines to maximize point-earning opportunities. Program members can use their points for room upgrades, stay experiences, and free nights in addition to things like airline miles and car rentals.

Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

Outside of the restaurant industry, airlines, hotels, ride-sharing and other service companies have followed suit with similar policies to help keep their customers safe. As COVID-19 continues to impact the country, it is obvious that few industries are exempt from the impact of the pandemic.

The Pan Am Experience


to Havana, Cuba, during World War I, but the airline began flying passengers between these two cities the next year. The popular airline reached its peak between 1970 and 1980 before eventually going bankrupt in 1991. When arriving at the studio, guests “check in” at retro Pan Am airline counters and receive paper boarding passes, luggage tags, and postcards that are as close to the originals as possible.

2019 61

McDonalds is retraining our customers, and it’s a good thing…

Ken Burgin

A helpful concierge is circulating around the screens to help anyone hesitating – just like they do at Coles self-checkout or airline check-ins. Here’s the revamped McDonalds in Sydney’s inner suburb of Kingsford.

Contactless Gives Guests Control of Their Own Experience

Modern Restaurant Management

This is because people have already been ordering online: for retail, hotel, airlines, etc. Late in 2020, Eureka!

Singapore Air Offer to Eat on a Grounded Plane Sells Out Almost Immediately


Photo: Singapore Airlines. Tickets for Singapore Airlines’ restaurant-inside-a-plane pop-up sold out within 30 minutes of reservations opening on Monday, Bloomberg News reports.

Radical Reconsideration and the Behavior Change Opportunity for Restaurants

Modern Restaurant Management

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters.

2021 171

Experience Is the Best Teacher: Five Things My Father — and Hard Times — Have Taught Me About Leadership in the Restaurant Industry

Modern Restaurant Management

While the airline, entertainment, and travel industries will take months — maybe years — to return to normal, restaurants will be simple entertainment for guests. I grew up learning the business from the best restaurateur I know — my father, T.J. Moran.

Going The Extra Mile For Your Hotel Guests Once Travel Picks Back Up

Gourmet Marketing

Airlines and hotels are starting to offer travel insurance in hopes that it attracts more guests. Now that we left 2020 behind us, the light at the end of the tunnel is starting to get brighter. Vaccine distribution is fueling confidence that the end of the pandemic is near. With this new confidence comes hope and optimism for the travel and hotel industries. Over the past nine months, your hotel has hopefully been preparing for an inevitable uptick in travel.

149 – Restaurant Value Engineering


A concept commonly used in the airline industry, revpash lets you focus on improving the ‘revenue per available seat hour’. This is the fourth episode in our Restaurant Value Engineering podcast series.

5 Ways Self Order Kiosks Increase Restaurant Profits

Focus POS

First, it was in the airline industry, then retail, and now, the hospitality industry has begun adopting this groundbreaking technology. Self order kiosks have slowly been revolutionizing the way many industries do business. It’s no surprise—self order kiosks have been instrumental in helping restaurants meet customer expectations and demands while growing their bottom lines.

What?s Even the Point of Credit Card Points Now?


When Delta extended its contract with American Express in 2019, the airline said it expected to be making $7 billion annually by 2023 from the deal — and that’s just one airline. Card issuers buy points from airlines and hotels to offer their cardmembers. Getty Images.

Cuisine Solutions Collaborates with Taffer’s Tavern Founder and CEO Jon Taffer for New Restaurant Venture


Headquartered in Sterling, Virginia, Cuisine Solutions services more than 22,000 restaurants, as well as first and business class on the top 10 airlines in the world, retailers and major hotels.

Hotels 130

Where’s Guy Fieri’s Sympathy for Restaurant Workers?


During the interview, Fieri rightly chastises legislators for giving massive handouts to airlines and other big industries while the Restaurant Revitalization Fund keeps running out of money. Guy Fieri | Photo by Steve Jennings/Getty Images.

F&B Trends for 2021

Modern Restaurant Management

United Airlines? Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. Here are their views. af&co Do The Hustle.

2021 162

Disruption Decade: Travel and Tourism Impact


When the crisis ends, [major airlines and hotel shopping companies] will not have as much power to keep the status quo as they used to have. There is a big chance for a lot of disruption in the way airline tickets are distributed,” adds Zmys?owski.

Standard Operating Procedures: What They Are And How To Write Them


Yes, you’ve trained your employees and they’re good at what they do, but even the most skilled professionals — think surgeons and airline pilots — still use an SOP checklist before, during, and after their jobs.

Standard Operating Procedures: What They Are And How To Write Them


Yes, you’ve trained your employees and they’re good at what they do, but even the most skilled professionals — think surgeons and airline pilots — still use an SOP checklist before, during, and after their jobs.

MRM Research Roundup: End-of-September 2020 Edition

Modern Restaurant Management

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months.

2020 149

What Is a Good Average Daily Rate (ADR) for Hotels?


Examples of promotions you can offer include direct booking discounts, bonus points for loyalty programs, or airline miles. Average daily rate (or ADR) is one of the most important metrics hoteliers use to evaluate their hotel’s performance.

Phelps Creek Vineyard in Columbia Gorge

A Wine Story

Then as an adult he flew in the Air Force and eventually became an airline pilot. Phelps Creek Story. So excited to tell you about spending time with the folks at Phelps Creek Vineyard. Bob Morus was with our group for most of the day.

Not Just a Trend: The Restaurant Loyalty App


o tier system where the more they visit the more valuable their rewards are, or for a certain number of visits they receive a new ‘status’ (similar to airline rewards but obtainable). Restaurants have become tech-savvy by providing an app for their customer base.

The New Bipartisan Stimulus Proposal Really Sucks for Restaurants


They need some of what the airline and transit industries stand to gain under this proposal — about $45 billion in funds that don’t have to be paid back. Kevin Chen Images /Shutterstock.

Why Are the World’s Greatest Mangoes Almost Impossible to Buy in the U.S.?


The best option, still, is ordering them off WhatsApp and picking up at least eight boxes from your local Southwest Airlines cargo bay. Isip Xin.

2021 114

MRM Franchise Feed: Überrito Getting Aggressive and Cinnaholic Success

Modern Restaurant Management

UNO Pizzeria & Grill will provide its General Managers at the restaurant level with two round-trip airline tickets to travel anywhere in the continental United States. MRM Franchise Feed features the latest news in the restaurant franchise and MUFSO landscape. UNO Rewards GMs.

Why Your Restaurant Should Abandon Coupons and Embrace Loyalty Programs

The Restaurant Coach University

I prefer what we call a preferred status program, or the kind of loyalty program that a hotel or an airline would do. When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business.

2017 107

COVID-19 Resources for Restaurants

Modern Restaurant Management

“The restaurant industry, along with a few others such as airlines, hotels and walk-in retail, has been hardest hit.

National Restaurant Association: We Need Help!

Modern Restaurant Management

As we enter a 12-to-18 month period of tremendous uncertainty in the hospitality industry, these insurance claims must be approved quickly and utilize a federal backstop similar to the program created for airlines after 9/11/2001.

The 23 Essential Maui Restaurants


Shannon Wianecki writes about food, culture, and native ecosystems for publications including BBC , Smithsonian , and Hana Hou — the Hawaiian Airlines magazine. Dry mein at Sam Sato’s | Photo by Bill Addison.

It Took a Pandemic to Make TV Dinners Truly Delicious


Gerry Thomas, a Swanson employee, is often credited as the inventor of the meals that debuted in 1953 , but the first frozen dinner , created for the airline industry, actually dates to 1944, and other brands claim versions that launched in 1952.

What Now? COVID-19 Survival Guide for Restaurants

Modern Restaurant Management

Cultivate Payments saw this as an opportunity to help businesses, while being the first to offer 5X rewards on the very cards that charge higher fees, due to airline miles and cash bonuses.