article thumbnail

MRM Research Roundup: Mid-October 2020 Edition

Modern Restaurant Management

The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.

2020 553
article thumbnail

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Social Marketing: Insights from Meta’s Restaurant Summit

Modern Restaurant Management

. “Custom Sales MMM Study” by Nielsen, US only (study of 5 Restaurant advertisers covering June 2020 – June 2022 commissioned by Meta), April 2023; “Custom Brand MMM Study” by Nielsen, US only (study of 5 restaurant advertisers covering June 2020 – June 2022). Meta Study, June 2024.

Marketing 447
article thumbnail

How Our Pop-Up Expanded to Serve a 10,000-Person Waitlist

EATER

Pecking House , according to owner Eric Huang Where: New York City The growth: After leaving Eleven Madison Park in January 2020, Eric Huang began helping out at his familys Queens restaurant, Peking House. Subscribe now for more stories like this. Now, Pecking House has two locations.

Serving 290
article thumbnail

5 Essential Pieces of a Prospecting Solution

Is your team focused on building a reliable tech stack for 2020? Forward thinking sales leaders are starting to prioritize technology initiatives. As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.

article thumbnail

Restaurant QR Codes: 2020’s Comeback Story

Modern Restaurant Management

The restaurant industry, along with the rest of Travel and Hospitality have been among the industries most negatively impacted by COVID-19.

2020 529
article thumbnail

Revolutionizing Restaurants: Embracing Tech Solutions in a Challenging Labor Market

Modern Restaurant Management

According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level. The restaurant industry is a case in point, where employment has yet to climb back from pandemic-induced losses.

Marketing 449
article thumbnail

2020 Database Strategies and Contact Acquisition Survey Report

This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

article thumbnail

$71 Million in Federal Refunds Received by Our Restaurant Clients

If you were operating at any time in 2019, 2020 AND/OR 2021, you qualify for the ERC! Have you received all of the Employee Retention Credit refund dollars due your restaurant? It is not too late, this program has not and will not run out of money!