Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. Perception : Anticipating price variability made consumers feel less fairly treated. Reframe the consumer perspective from loss to gain.

Pricing 446

Pricing Food Airlines Point of Sale 446

Modern Restaurant Management

APRIL 14, 2025

For the third year in a row, consumers want more kiosks. The findings from this year’s Phygital Index Report underscore just how significantly consumer spending behaviors are shaping restaurant engagement, even more so than in previous years. Diners are willing to embrace voice AI. Have guests’ needs changed?

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

OCTOBER 30, 2024

The entire foodservice industry is being reshaped due to a global shift in consumer behavior prioritizing value, quality, and flexibility, according to the latest Circana™ research that found value-based deals are driving 54 billion global foodservice visits annually. "Value Consumers want new experiences and variety.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Modern Restaurant Management

FEBRUARY 21, 2025

A good plan documents how product is received, stored, and consumed in meal preparation. After identifying the products, their sources, and a record management strategy, document the product and process flow in the traceability plan.

Food Safety 524

Food Safety Management Management Kitchen Safety 524

Modern Restaurant Management

JANUARY 16, 2025

The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. This trend of seeking out a more sustainable process of e-commerce related to food goods is not going away anytime soon. The rest goes to feeding local consumers and livestock or turning them into biofuels.

Sustainability 251

Sustainability Delivery Food Recycling 251

Modern Restaurant Management

JUNE 27, 2025

A Dilemma of “Super Size” Proportions Amid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of “super size” proportions. AI and Guest Trust SOCi’s 2025 Consumer Behavior Index (CBI) sends a clear warning to restaurant CMOs and digital marketing leaders.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

DECEMBER 31, 2024

Get Smart on Oil Consumers are turning their attention to the individual qualities and applications of oils. From eyebrow-raising splurges and quirky simple essentials to cultural events and TikTok trends that pushed consumers to hit “add to cart,” I thought this would be of interest to you and your readers!

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 1, 2025

Most of these increases in costs will be passed on to the consumer by higher menu prices. The point to realize is that the effects of tariffs will be felt across the distribution chain, including importers, distributors, restaurants and consumers. Items affected by tariffs, prior to the imposition of tariffs.

Bar 282

Bar Point of Sale Consumer Goods Back of House 282

Modern Restaurant Management

DECEMBER 23, 2024

Google reviews have grown into a massive force for consumers and play a key role in restaurant success. Today, Google reviews have become a massive deciding factor for customers, who are now more likely than ever to leave their own feedback.But here’s the twist: a good star rating isn’t enough anymore. Here’s how: 1.

2025 308

2025 SEO Social Media Front of House 308

Modern Restaurant Management

JUNE 16, 2025

' No wonder consumers are becoming more resistant to eating out.” consumers not only spurring inflation but lowering overall consumption and slowing the economy, cautioned Ben Johnston, Chief Operating Officer of Kapitus, a small business lender and marketplace. "U.S. Costs that would need to be passed on to consumers."

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

OCTOBER 17, 2024

The National Restaurant Association’s Restaurant Performance Index (RPI) demonstrates that a combination of inflation, consumers with less disposable income and rising labor costs have created a difficult market for restaurant owners. That’s why good insurance coverage, provided by a trusted, experienced agent, is critical.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

DECEMBER 5, 2024

Today’s consumers are on the hunt for bold and unique flavor combinations that enhance their seasonal experiences. Taking Advantage of Limited-Time Offerings Seasonal flavors extend beyond mere calendar changes; they are driven by consumer desires for limited-time offerings (LTOs).

Seasonal Menu 221

Seasonal Menu Consumer Goods Customer Experience Social Media 221

Modern Restaurant Management

MARCH 10, 2025

Five years have passed since the pandemic upended the restaurant industry, and its effects continue to shape consumer behavior. Revenue Management Solutions (RMS) explored these questions in its latest consumer report, Adapting to Change: How Restaurant Trends Have Evolved. Are people dining out more or less?

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

JANUARY 16, 2025

The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. This trend of seeking out a more sustainable process of e-commerce related to food goods is not going away anytime soon. The rest goes to feeding local consumers and livestock or turning them into biofuels.

Sustainability 221

Sustainability Delivery Recycling Food 221

Culinary Cues

MAY 12, 2025

For generations excellent meant complicated, intense, all-consuming, and sacrifice. Soup can be an inexpensive way to fill stomachs or an elevated product that attracts the most educated consumers and critique by those in the know. Soup is, to many chefs, a measure of a cooks talent.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

Modern Restaurant Management

NOVEMBER 22, 2024

Restaurants added nearly 70,000 jobs this September, a sign of hope that demand will grow despite inflation-weary consumers’ pullback on restaurant spending. Seasonal hires can have an outsized impact on how a restaurant fares during a busy period.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

NOVEMBER 19, 2024

.” According to a 2024 global survey by Lightspeed, 45 percent of consumers are taking part in solo sit-down meals, and a further 34 percent categorize the experience as a form of self care – citing the peace and quiet of the meal and the opportunity to partake in people-watching as top priorities to get out of the experience.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Restaurant Business

JUNE 20, 2025

20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. The chain has kept its menu prices lower than inflation, and it has invested in other limited-time specials, such as its popular Never-Ending Pasta Bowl, in an effort to appeal to price-conscious consumers.

Delivery 238

Delivery Fast Casual Leadership Point of Sale 238

EATER

OCTOBER 21, 2024

Restaurants hoping to make a positive impact on the climate face an enduring challenge: selling their ambitious goals to diners simply looking to have a good time This story was produced in partnership with Civil Eats. More consumers than ever expect restaurants to pursue environmentally conscious practices. without interruptions.

Sustainability 326

Sustainability Sourcing Consumer Goods Seasonal Menu 326

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. What’s more, 72% of consumers said they now see convenience stores as a “real alternative” to quick-service restaurants, up from 56% last year and 45% in 2022, Intouch Insight said. By Heather Lalley on Jun.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Culinary Cues

MARCH 31, 2025

Living beyond your means because credit cards allow us to purchase without having the money to do so, is a slippery slope that will consume your every effort and every thought. [] Read and listen. Good people consider the impact on others. [] Excellence is a habit not a destination. Dont confuse being right with doing the right thing.

Consumer Goods 452

Consumer Goods Transportation Small Business Take-out 452

Modern Restaurant Management

JUNE 10, 2025

Just over 57 percent of consumers report spending on takeout food each month and 51.5 While this sounds like great news for the restaurant industry, it’s important to note that disposable incomes are under pressure right now and – despite continuing to spend on dining – the amount consumers are spending is modest.

Consumer Goods 221

Consumer Goods Loyalty Program Dine-in 2025 221

Modern Restaurant Management

JUNE 12, 2025

Third-party apps have become so entrenched in consumer habits that many operators worry it’s no longer even worth trying to offer delivery on their own. Building Consumer Trust in Restaurant Delivery The gap between intention and action is rooted in trust. If something goes wrong, will anyone pick up the phone?

Delivery 251

Delivery Customer Experience Mobile Ordering Food Order 251

Modern Restaurant Management

JUNE 11, 2025

A good product is just the starting point. But the reality is that today’s consumers discover brands online first. Consumers, especially younger ones, want to know who’s behind the brand. They want to support brands that feel real, socially responsible, and aligned with what they care about.

Marketing 251

Marketing Social Media Customer Experience Consumer Goods 251

EATER

OCTOBER 31, 2024

But in the United States, bakers are increasingly applying real craft and attention to Mexican baked goods like conchas and a variety of pan dulce. Mexican baked goods in America have long lacked the same integrity as their sweet counterparts found in their origin country. Your local bakery probably has its roots in France.

Consumer Goods 322

Consumer Goods Customer Experience Social Media Take-out 322

EATER

APRIL 30, 2025

In a good month, were barely profitable at all. We have tried to run our own delivery apps through our website, but frankly, this is not how modern consumer behavior works. I felt that was a good value, considering we were bringing it to you. With COVID-19, people were very generous with how they tipped and how they ordered.

Serving 265

Serving Fine Dining 2025 Employee Relations 265

Culinary Cues

MAY 1, 2025

Lets take a look: [] RAISING THE BAR Consumers dont know what they dont know, until they know what they didnt know. Untilan artisan bread baker enters the market and shows consumers just how good bread can be. Once introduced to a remarkable product, consumers are less inclined to accept what had been the norm.

Fine Dining 356

Fine Dining Innovation Consumer Goods Customer Service 356

EATER

MAY 5, 2025

Nearly every day, something happens that is not only a disaster for a good chunk of humanity, but profoundly stupid. With the rise of direct-to-consumer brands, this tactic became popular with food and cookware brands as well, from Fishwife x Fly By Jing s Sichuan-chile-crisp smoked salmon to Graza and Areaware s clever Drizz & Dip set.

Food 230

Food Consumer Goods Email Marketing Social Media 230

EATER

MARCH 27, 2025

As a child, Id beg my dad for it on every bodega trip, and hed usually give in, because the whole idea was that Smartfood was the snack that was good for you. In an age of muted Snackwells and Crystal Light, what a revelation that something healthy also tasted so good. Is anything as good as it used to be? My cheeks puckered.

Consumer Goods 349

Consumer Goods Food Supply 2019 Food Order 349

Modern Restaurant Management

DECEMBER 20, 2021

The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu? A good mobile experience. The good news is that it’s never been easier for restaurants to design professional-looking, state-of-the-art online menus.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

OCTOBER 25, 2024

Using inventory management software, too, can give you visibility of the items transitioning through your storage, helping you practice good first-in, first-out (FIFO) practices. This government-backed program makes it easier for consumers to identify appliances that meet high energy-efficiency standards.

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. This technology offers consumers an effortless option for payment and identity verification by simply holding their hand over a scanner.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

MARCH 15, 2023

Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending. Dynamic pricing is ill-suited to the restaurant industry because consumers’ biological and financial preferences around food–i.e.,

Pricing 497

Pricing Consumer Goods Customer Experience Food Order 497

Modern Restaurant Management

JUNE 19, 2025

It’s also critical to get complete, accurate information from your suppliers, share accurate information across your organization, communicate about the incident to consumers and other key stakeholders, and remove all contaminated products from your restaurant and supply chain. How are you tracking the products you receive? Compliance.

Management 221

Management Management Food Safety Food Supply 221

EATER

FEBRUARY 27, 2025

By the time you receive your steaming bag of burgers and fries, its possible that you havent actually spoken to any of the humans involved in preparing or serving the meal youre about to consume. This is especially true for younger consumers, many of whom view an app as a must.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

JULY 9, 2024

Shares of major quick-service restaurant (QSR) brands experienced double-digit drops, consumer confidence declined, and traffic at fast-food restaurants was down by 2.1 Measure More Than Sales Significant changes in consumer behavior started well before the pandemic and have only persisted post-2020. Will the summer sun heat up sales?

Point of Sale 474

Point of Sale 2024 Consumer Goods Pricing 474