Modern Restaurant Management

DECEMBER 7, 2022

The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Make Yourself Mobile-Friendly. Including precise title tags, meta descriptions, and headers will help search engines easily find and share menus, location, ordering options, and more.

Mobile Ordering 192

Mobile Ordering Social Media Online Ordering Point of Sale 192

Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. Takeout tips are down : Tips for online orders and delivery dipped slightly, falling from 8.83 This indicates that tipping culture is closely aligning with the added-value consumers associate with varying types of service.

Fast Casual 181

Fast Casual Fine Dining Employee Relations Customer Service 181

Modern Restaurant Management

MARCH 2, 2023

Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. Can they order goods or services from their phone? Most consumers now expect vendor acceptance of digital payments. The list goes on.

Operations 130

Operations Loyalty Program Mobile Ordering Consumer Goods 130

Modern Restaurant Management

FEBRUARY 27, 2024

's 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Online Ordering 162

Online Ordering Consumer Goods Customer Service Customer Experience 162

Modern Restaurant Management

OCTOBER 8, 2021

A study commissed by Visa found consumers are spending more on restaurant delivery and online ordering for curbside pickup/delivery of groceries than any other category since the start of the pandemic. In many ways, restaurants offering online ordering and delivery services face the same challenges as other online businesses.

Mobile Ordering 163

Mobile Ordering Online Ordering Front of House Customer Service 163

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 191

2023 Loyalty Program Mobile Ordering Customer Experience 191

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Consumers still demand convenience when it comes to their meals, but they also want variety. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 228

2021 Mobile Ordering Loyalty Program Kitchen Safety 228

Modern Restaurant Management

JULY 27, 2022

The popularity of online ordering is motivating big fast-food chains to use rewards programs to hold onto new mobile app customers. The COVID-19 pandemic prompted chains to create, improve upon and increase mobile app and loyalty program adoptions, aligning customers’ shifting preferences toward safety.

Loyalty Program 195

Loyalty Program Mobile Ordering Online Ordering Customer Experience 195

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. 2 What’s more, even when ordering takeout or delivery, there is an increased hygiene expectation for restaurants. In the U.S.,

Guest Recovery 198

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 198

Modern Restaurant Management

OCTOBER 27, 2020

A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. We’ve seen entire states reopen and re-close in short order due to spikes in cases. Even back in 2017, Domino’s was seeing 90% of its orders being placed through its app or online.

Innovation 218

Innovation Hiring Mobile Ordering Kitchen Safety 218

Social Hospitality

AUGUST 13, 2020

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Customer service is at the core of innovation and good business practices. Good customer communication is another vital pillar of long-term success in this industry. The industry never stands still.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

JANUARY 3, 2022

In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts. QR Code Malware : This attack operates similarly to phishing by infecting any user’s mobile device with a virus that can then pull gigabytes worth of data from the device.

Customer Experience 214

Customer Experience Consumer Goods Mobile Ordering Customer Service 214

Cheetah

JANUARY 13, 2022

From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools. In the world where consumers are bombarded by options, competition is fiercer than ever. But no one forgets their mobile phone.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

MAY 28, 2020

Recent surveys show that Americans are less likely now to visit restaurant locations, order takeout or get food delivered to them. They have focused on mobile, the device near and dear to all of us. Why Is Mobile Ideal? Mobile devices have gone from being the second screen to now the main screen in the house.

Mobile Ordering 137

Mobile Ordering Point of Sale Back of House Download 137

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. By injecting a sense of playfulness into their interactions with consumers, brands are creating unforgettable experiences that build lasting relationships. Nothing is fraud proof.

2024 206

2024 Loyalty Program Cash Management Customer Experience 206

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 182

2020 Loyalty Program Mobile Ordering Fast Casual 182

Deliverect

DECEMBER 27, 2020

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And while online ordering methods have diversified and become more widely available since, the general premise remains the same. Online Ordering Today.

Online Ordering 120

Online Ordering Ordering Point of Sale Mobile Ordering 120

Modern Restaurant Management

JUNE 15, 2021

While what consumers eat won’t change, post-COVID-19, how they will get it will. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Besides, consumers are already thinking digital first.

Technology 191

Technology Loyalty Program Front of House Online Ordering 191

Modern Restaurant Management

FEBRUARY 1, 2022

Technological advances are becoming table stakes for this long-term business channel, with more than eight in 10 operators saying the use of technology in a restaurant provides a competitive advantage, and a good proportion of operators plan to ramp up investments in technology this year. Roughly half of U.S.

2022 180

2022 2030 Food Supply Recruiting 180

7 Shifts

FEBRUARY 22, 2021

According to Shoes for Crews Europe , 57% of adult consumers are more likely to visit restaurants with a loyalty program. Another study found that 66% of consumers modify their purchase amount to maximize points. The software processes and tracks customer orders then distribute the rewards when a qualifying purchase is made.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

JULY 28, 2021

An increase in orders necessitates an increased focus on fast delivery and accuracy. Restaurant operators have access to part-time workers to manage peak load; and to maximize revenue and increase the number of orders served, they can move employees between food prep, food service and food delivery. As an example, a large U.S.

Mobile Ordering 193

Mobile Ordering Online Ordering Retail Customer Experience 193

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. The people that answer the phone for takeout orders are now your frontline for customers. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders.

Customer Experience 230

Customer Experience Fast Casual Customer Service Mobile Ordering 230

Modern Restaurant Management

DECEMBER 17, 2021

The good news is these two priorities are not mutually exclusive. Order accuracy is a pivotal part of the diner experience. Not only does a wrong order dissolve trust between customers and employees and impact, it also creates tension within the team of employees. Digitize Tedious Tasks. Embrace Gamification.

Loyalty Program 161

Loyalty Program Customer Experience Mobile Ordering Customer Service 161

Perfect Daily Grind

APRIL 4, 2023

It’s fair to say that many specialty coffee brands base their marketing strategies around the idea that coffee consumers want to be more connected to farmers. And while many coffee businesses believe that consumers also want to know the same information, is this really an accurate assumption?

Consumer Goods 144

Consumer Goods Sustainability Email Marketing Café 144

Modern Restaurant Management

MARCH 23, 2020

Hyper-connectivity and lifestyle trends will continue to influence and alter consumer behavior. Goods on the Go : Mobile order-ahead has quickly gone from a new phenomenon to a key differentiator as restaurants and customers alike enjoy its benefits.

Technology 124

Technology Loyalty Program Customer Experience Mobile Ordering 124

Modern Restaurant Management

OCTOBER 19, 2022

That’s great for visibility and web traffic, but what about when a restaurant is looking to drive conversions (clicking to make an online delivery order, for example) or good old fashioned foot traffic? “Best pizza near me,” is a good example of a Google search that would justify the need for local SEO.

SEO 179

SEO Social Media Website Management Online Ordering 179

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 168

2022 Food Supply Back of House Kitchen Safety 168

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. Fifty percent of people who do not order takeout or delivery report meals being too costly as their primary reason. Offer Value.

Loyalty Program 158

Loyalty Program Social Media Mobile Ordering Online Ordering 158

The Restaurant Times

NOVEMBER 19, 2020

Due to the COVID-19 pandemic, the restaurants are looking forward to optimizing the order to the delivery fulfillment process. Ensures a hassle-free dining experience for consumers: Right from ordering the food to final bill payment, the entire ordering cycle is digitized, which significantly reduces the need for human intervention.

Mobile Ordering 105

Mobile Ordering Food Safety Customer Experience Dine-in 105

Modern Restaurant Management

SEPTEMBER 27, 2021

. "After more than a year battling the coronavirus pandemic, consumers have begun thinking ahead toward what life will look like post-COVID," said Diana Retter, Director, Commercial & Portfolio Insights, North America Operating Unit, The Coca-Cola Company. "While " Post-COVID Behavior Themes. Making up for lost time.

Food Safety 163

Food Safety Beverage Consumer Goods Guest Recovery 163

EATER

NOVEMBER 1, 2022

Diners would sit down and immediately download an app to browse the menu, place their order, and pay with a credit card, all on their phones. As startups have “disrupted” the restaurant industry, they’ve replaced menus and hand-written orders with kitchen display systems (KDS), ordering tablets, and QR codes.

Mobile Ordering 100

Mobile Ordering Customer Service Food Order Online Ordering 100

Modern Restaurant Management

APRIL 13, 2021

Luckily that’s easier today with mobile advertising and restaurant owners should consider embracing this modern technology to market their business effectively. One of the most personal forms of mobile marketing, targeting based on location, has two main strategies every restaurant owner should be aware of.

Advertising 150

Advertising Mobile Ordering Website Management Customer Service 150

Deliverect

APRIL 20, 2020

And now more than ever, swift, convenient and efficient online ordering options have become the norm. Recent consumer surveys show that 67% of US consumers will be very cautious about dining in a restaurant once they reopen, and 12% claim they may never go back to dining in at all. But what will the new normal look like?

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

MARCH 30, 2020

People are self-quarantining at home, on edge and ordering in. They want to know employees are practicing good hygiene. Because of this, every consumer will be looking to brands that cut them some slack. They expect a seamless ordering experience. Delivery consumers want a quick and easy ordering experience.

Delivery 168

Delivery Food Safety Mobile Ordering Customer Experience 168

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Methodology: Grubhub took a look at order trends on its platform from January 1 – June 20, 2020, as compared to the same timeframe in 2019 to find the top items rising in popularity so far.

2020 151

2020 Mobile Ordering Point of Sale Fast Casual 151

Modern Restaurant Management

JULY 29, 2022

QSR brands should understand the unique benefits that high-quality ads deliver and how to develop creative that consumers will crave. No matter the size, a brand always wants to gain more market share in order to secure higher profits. Thus, the best brand-building campaigns use an emotional strategy to make people feel good.

Advertising 172

Advertising Take-out Marketing Social Media 172

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. Down the line, menus will become practically customized to the individual consumer.

Employee Relations 180

Employee Relations Back of House Front of House Customer Experience 180