Modern Restaurant Management

OCTOBER 21, 2024

When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. However, many traits exist that often go overlooked in the hiring process impacting the success of a restaurant. Here are three traits that often go overlooked when hiring management positions within restaurants. Adaptability Restaurants are known to be fast paced environments with many different situations happening at once on any given occasion.

Hiring 101

Hiring Management Management Dietary Restrictions 101

Crunchtime

OCTOBER 21, 2024

“Gong cha” is a Chinese term for the act of offering the best tea to the Emperor—representing teas and beverages of the highest and finest quality, fit for royalty. Today, the international beverage franchise is living up to its namesake by providing premium products to its customers around the globe. Gong cha has become one of the best-known providers of quality teas and has blossomed worldwide.

Franchise 78

Franchise Franchising Beverage Operations 78

Modern Restaurant Management

OCTOBER 16, 2024

Restaurant operators need to be aware of a number of scams that food delivery apps are dealing with now including: Promotional abuse – Bad actors using advanced fraud technology to abuse promos like “15% off when you sign up” Driver fraud – Verified drivers doing things like renting out their accounts to illegitimate drivers or spoofing their location Collusion – Harder to spot because most of the fraud happens off the app but can include a person ordering food, the

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Delivery Food Order Online Ordering Food Supply 164

The Eat Restaurant

OCTOBER 15, 2024

The paint is dry, the tables laid and your staff is trained and raring to go. Now’s the time to fling open those doors and invite in the customers by holding your official launch party. Or is it? Establishing a local presence prior to the grand opening date is crucial. While you’ve accomplished a lot so far and the final hurdle is undoubtedly within sight, before you declare the restaurant officially open , it would be exceedingly wise to hold a soft opening.

Customer Service 147

Customer Service Events Training Menu 147

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Hiring

Restaurant Business

OCTOBER 18, 2024

Still, that's slightly better than small business rent delinquencies overall, according to a monthly survey. And, for restaurants, it's an improvement from August.

Small Business 145

Small Business Operations 145

EATER

OCTOBER 17, 2024

Lille Allen, Jesse Sparks The stand-up comedian became a social media standout for his whip-smart crowd work and casual cooking videos. Now, he’s taking over your dinner table. When Matteo Lane isn’t performing his distinct brand of scathing yet sincere stand-up, he’s busy eating pasta — and being opinionated about pasta. The Chicago-born, New York City-based comedian describes himself as an “Italian, Irish, Mexican homosexual,” and brings all of that cultural experience, plus a whole lot of hum

Book 103

Book Back of House 2025 Social Media 103

ChowNow

OCTOBER 17, 2024

At first glance, the natural organization of a paper calendar or spreadsheet makes sense for creating shift schedules. Once you take the time to make it, it looks nice and clean. You may even have it color-coded to make it easier to read. But once you put that schedule out into the world, it tends to break down. You don’t know the best way to share it with your staff.

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Coaching Recruiting POS Communication 78

Restaurant Business

OCTOBER 17, 2024

Digital food court Ghost Kitchen Brands has tapped RichTech Robotics to operate 20 of its Walmart outlets, which will include a beverage-making robot.

Beverage 140

Beverage Operations Food Technology 140

EATER

OCTOBER 18, 2024

Of Mice and Men and Men That Look Like Cats That Look Like Men. | Jesse Sparks, Great British Baking Show On the newest season of the Great British Baking Show, one clumsy yet capable contestant has many viewers falling for him Paul Hollywood’s icy blue eyes aren’t the only thing piercing viewers’ hearts on the newest season of the Great British Baking Show.

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2024 2010 Retail Serving 120

Modern Restaurant Management

OCTOBER 15, 2024

The Illinois Biometric Information Privacy Act (“BIPA”), 740 ILCS 14/1, et seq.—a statute regulating the collection of certain biometric data—has been a major driver of class action litigation in Illinois for nearly ten years. The constant evolution of technology is no doubt to credit. While the overwhelming bulk of the BIPA cases have been employment-related, focused primarily on time-keeping and security technology, new waves of consumer litigation have begun to crop up

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Serving Restaurant Law Employee Relations Technology 166

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. By combining various tools like ordering, payments, and management systems into one cohesive platform, restaurants can enhance efficiency, reduce errors, and create a more seamless experience for both staff and guests.

Operations 78

Operations Loyalty Program Front of House Online Ordering 78

Restaurant Business

OCTOBER 18, 2024

The Bottom Line: Chains have dramatically ramped up the new product introductions this year as they look for ways to court customers at a time of weak traffic. They may be going too far.

Innovation 105

Innovation Operations 105

Open for Business

OCTOBER 15, 2024

Even talented staff can struggle to handle the daily demands of overseeing a busy restaurant without proper guidance. That’s why having a solid restaurant management training program is so important for owners and operators looking to build a successful team. A well-structured management training program equips new leaders with essential skills while promoting ongoing development.

Training 78

Training Management Management Loyalty Program 78

Crunchtime

OCTOBER 17, 2024

With leading brands like Jersey Mike’s, CAVA, and sweetgreen frequently making headlines for confidently crushing their location growth goals, it’s helpful to wonder:

Operations 78

Operations 78

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

Small Business

Modern Restaurant Management

OCTOBER 15, 2024

According to the most recent Department of Labor report, there are more than 8.2 million job openings in the United States, yet only about 7.2 million unemployed workers are seeking to fill these roles. That means if every job seeker were hired, a million positions would remain unfilled. Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry.

2024 100

2024 Customer Service Hiring Hotels 100

Clover - Restaurants

OCTOBER 18, 2024

To keep things running smoothly, restaurants need a well-defined split check policy that ensures consistency and efficiency for both customers and employees. A smart approach to splitting checks can elevate the dining experience, streamline restaurant operations , and minimize disputes at checkout. Join us as we dive into what a split check policy entails, why it’s essential, and how Clover’s restaurant POS systems can make this process seamless.

Dietary Restrictions 52

Dietary Restrictions POS Mobile Ordering Customer Experience 52

Restaurant Business

OCTOBER 16, 2024

Canlis restaurant in Seattle tried it and loved it. The cost was a small price to pay for the staff and community goodwill it generated, owners say.

Pricing 105

Pricing Operations 105

Open for Business

OCTOBER 15, 2024

Getting honest feedback from guests can be tricky, especially when it’s via a survey. Ask too many questions, and they’ll likely tune out. Ask the wrong ones, and you’ll miss important insights. But nail your restaurant survey questions, and you’ll gain access to information that drives your spot forward. So, how do you create a survey that gets you actionable feedback without overwhelming diners?

Customer Experience 78

Customer Experience Email Marketing Customer Service Dine-in 78

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Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

Food

Qu

OCTOBER 17, 2024

In today’s fast-paced and highly competitive restaurant industry, staying ahead means more than just offering great food; it requires delivering delightful guest experiences every time! And the biggest bottleneck in fulfilling that promise— outdated kitchen technology resulting in sub-optimized kitchen operations. Upgrading your kitchen is no longer a nice-to-have—it’s a necessity.

Food Order 52

Food Order Waste Technology BOH 52

Modern Restaurant Management

OCTOBER 17, 2024

In the heart of every restaurant’s bustling kitchen lies an unexpected treasure: used cooking oil. Every crunchy french fry, mozzarella stick, and piece of crispy chicken generates cooking oil. But this oil’s journey doesn’t have to end when it leaves the fryer. Recycling your restaurant’s used cooking oil isn’t just a way to address your waste problems – it can help fight climate change.

Recycling 100

Recycling Waste Sustainability Innovation 100

Apicbase

OCTOBER 15, 2024

As your company grows and market demands evolve, your current systems may struggle to keep up. At this point, you’re faced with a crucial decision: which parts of your tech stack should you buy off-the-shelf, and which should you custom-build? At first, I thought the answer was obvious: Why build what you can buy? Developing software is costly, time-consuming, and complex—I should know, being the co-founder of a software company.

Technology 52

Technology Customer Service Inventory Customer Experience 52

TastyIgniter

OCTOBER 19, 2024

Discover essential insurance options for restaurant businesses, including Business Owners Policies, general liability, property insurance, and more. Protect your restaurant from unforeseen risks and ensure continuous operation with the right insurance coverages tailored to your unique needs.

Insurance 73

Insurance Operations 73

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management

Restaurant Business

OCTOBER 21, 2024

Dispatch from Singapore: Mighty Wings didn’t work in the U.S. But they’re an innovative add-on outside the U.S., where operators get plenty of freedom to tailor the brand to their populations.

Innovation 64

Innovation Operations 64

EATER

OCTOBER 18, 2024

Lille Allen/Eater Surprise trick-or-treaters with Hi-Chews, Swedish gummies, and more Passing out Halloween candy is one of my favorite annual traditions. When I was a kid, I vowed to be the grown-up who would give out jumbo chocolate bars or really special candies — no peppermints, tiny caramel hard candies, or tragic pennies allowed. This oath is linked to my own obsession with confectionery.

Social Media 82

Social Media Travel Specials Bar 82

Modern Restaurant Management

OCTOBER 22, 2024

There are many cases of restaurateurs being charged with violations of labor laws, such as the owner of a DC fine-dining restaurant having to pay more than $500,000 following allegations of wage theft, or two Massachusetts eatery owners having to pay around $475,00 in restitution and civil penalties for violations including failing to pay minimum wage, failure to make timely payments to employees, violations of the state’s tips laws, and failure to keep accurate payroll records.

Restaurant Law 88

Restaurant Law Tip Distribution Fine Dining Insurance 88

Restaurant Engine

OCTOBER 16, 2024

Create a plan and a marketing strategy for your grand opening. Your ambitious goal of opening your own restaurant is about to come to fruition. Your menu, staff, and restaurant are ready. There’s just one last thing to do to celebrate your hard work and many hours working to launch your dream. That’s to plan and schedule your grand opening. This article takes a look at seven brilliant ideas for restaurant grand opening marketing.

Marketing 52

Marketing Social Media Advertising Influencer 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

QSR Automations

OCTOBER 22, 2024

Innovative Partnership Aims to Streamline Kitchen Operations Nationwide LOUISVILLE, Ky., October 22, 2024 — Today, QSR Automations, a global leader in kitchen automation and guest management services, is pleased to announce its strategic partnership with Mellow Mushroom , a standout brand recognized for its atmosphere and coveted stone-baked pizzas.

Operations 52

Operations Point of Sale Customer Experience 2024 52

Restaurant Business

OCTOBER 21, 2024

JCP Investment Management believes North Italia, Flower Child and Culinary Dropout would grow faster as a separate company, the Wall Street Journal reported.

Management 59

Management Management 59

Bizimply

OCTOBER 17, 2024

In the competitive and ever-changing world of hospitality, effective shift management can be the difference between a smooth-running service and […] The post Deputy Alternatives: Restaurant Shift Management with Bizimply appeared first on Bizimply.

Management 52

Management Management Hospitality 52

Modern Restaurant Management

OCTOBER 17, 2024

The outlook for restaurants is complicated. The National Restaurant Association’s Restaurant Performance Index (RPI) demonstrates that a combination of inflation, consumers with less disposable income and rising labor costs have created a difficult market for restaurant owners. These issues have translated to the industry’s insurers as well – causing even more headaches for restaurant owners.

Insurance 88

Insurance Kitchen Safety Food Safety Employee Relations 88

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing