Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens
Modern Restaurant Management
DECEMBER 30, 2024
By automating customer data collection from a wide range of sources and shaping that data into unified – and actionable – customer profiles, Chipotle improved customer loyalty in the following ways: Communications tailored to individual consumer’s preferences, including suggestingproducts and add-on purchases, providing coupon code (..)
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