[Guide] Restaurant Management Tips & Tactics: 2019 Field Guide

7 Shifts

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. With so many responsibilities, running a restaurant can be tricky.

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Highlights of 2019


2019 was a stellar year for Santé as we continued to give you industry-relevant content through an expanded syndication network. In 2019 Santé reached over 1.5 Enjoy this highlight of 2019 as we look forward to serving you in 2020.

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12 Restaurant Lunch Specials: Make Lunch the Most Important Meal of the Day ???

7 Shifts

It’s December, and the air is seasoned with the scent of cinnamon, spice, and everything nice. January is fast-approaching, and hot lunch spots will soon be back on the mind of every highschool and college student in your area. Want to capture the hungry, back-to-school lunch crowd for January?

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What's the true cost of employee turnover to the restaurant industry?

7 Shifts

Did you know that the average American switches jobs every 4.2 years ? The average restaurant employee, however, change jobs every 56 days ! It’s a miracle that restaurants remain a significant part of the economy despite this major staffing problem.

2019 305

$71 Million in Federal Refunds Received by Our Restaurant Clients

Have you received all of the Employee Retention Credit refund dollars due your restaurant? If you were operating at any time in 2019, 2020 AND/OR 2021, you qualify for the ERC! It is not too late, this program has not and will not run out of money!

7 Issues that Threaten the Franchisor and Franchisee Relationship

7 Shifts

Example: Pizza Hut Jonathan Maze of Restaurant Business Online predicts Pizza Hut’s franchisees will be facing a difficult next few years, citing a 3% same-store sales decrease in Q3 2019 as the company repositions itself from a dine-in pizzeria to a predominantly takeout and delivery restaurant.

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Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

7 Shifts

Grow your restaurant's revenue with these three powerful restaurant revenue management strategies. Maybe you're here because your restaurant isn't making enough revenue and you need a solution to avoid having to close your doors. Or, perhaps your restaurant's thriving, and you're searching for a few strategies to help boost sales. Regardless of your reasons for being here, the solution to your problem remains the same: Better restaurant revenue management.

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How Technology Has Changed Restaurants in 2019


Restaurant owners are keeping their eyes on key trends from 2019 while preparing for emerging technology in 2020. How was technology used in 2019? Some major brands unveiled other interesting restaurant and technology experiments in 2019. What was introduced in 2019?

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The Six Most Common Franchise Problems (And How to Solve Them)

7 Shifts

Nearly 200,000 quick-serve restaurant establishments in the United States are not owned by the company whose name is on the building.

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How to Manage Restaurant Staff Without Sacrificing Your Sanity

7 Shifts

To learn more about restaurant management, read [Guide] Restaurant Management Tips & Tactics: 2019 Field Guide. If you’re transitioning to a restaurant management position, congratulations! This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make. But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff.

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7 Kitchen Management Tips to Guarantee Back of House Serenity

7 Shifts

In 2019, they were one of Indeed’s Top Places to Work. Offer Employee Development and Career Advancement Opportunities In-n-Out Burger , Glassdoor’s #4 Best Place to Work in 2019, offers ongoing training for employees, as well as training for associates to become managers. Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is.


Culinary Cues

Every year, this weekend is the official time to celebrate small businesses.


Culinary Cues

Typically, it starts off that way – old enough to work, they’re hiring, no experience required – it’s a job.

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Culinary Cues

I vividly remember flying out of Buffalo, New York in 1971 for Army Basic Training at Fort Jackson. It was, ironically, my first time on a plane and considering that this was at the peak of the Vietnam War, I was doubly nervous.

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How to Manage Your Restaurant Labor Cost Percentage

7 Shifts

Before restaurants can record a profit, they need to take several expenses into account—inventory, kitchen equipment, building utilities, and of course, labor. As the demand for a higher minimum wage continues to grow on a state and a federal level, restaurant owners and managers are understandably paying more attention to their restaurant’s labor cost percentage.

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Restaurant Labor Laws Cheat Sheet: New York State

7 Shifts

As of this post’s publication (September 2019), the non-fast food restaurant hourly minimum wage is as follows : $15 for New York City restaurants employing 11 of more workers. By the end of 2019, the following hourly minimum wages will be in place for non-fast food restaurants: $15 for restaurants employing 10 or fewer workers. $13

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Culinary Cues

I have the privilege of working with many different restaurants and food businesses. Some are very successful, while others are hanging by a thread. Some are owned by individuals who have the knowledge and the wisdom of seasoned business people, while others struggle to find a path to survival.

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Culinary Cues

Working very hard is not unique to foodservice – there are many careers that require extra-human effort, but very few that absolutely require individuals to be “all in”. By “all in” I am referring to total commitment, building your life around the demands of the job, and most significantly to do so while being oblivious to the impact that this commitment has on other aspect of one’s life.

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7 Creative Digital Marketing Ideas for Restaurants

7 Shifts

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Not convinced? Picture this: It’s a Sunday. You wake up, have a coffee, and decide that it’s a perfect day to go out for a nice brunch. You’re craving eggs benedict, and you want to go somewhere that’s well-reviewed, close to you, and not too busy.

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Menu Engineering: The Science of Optimizing Your Menu to Maximize Profit

7 Shifts

Menu engineering: while the name might suggest you need to go to college at MIT to be good at it, is actually a common and essential task that all restaurateurs should regularly undertake. Menu engineering can be simplified as the steps taken to increase the profitability of a restaurant menu. Typically, the practice is broken down into two segments: 1. Menu Pricing and 2.

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How to Combat Restaurant Turnover Using Values-Based Hiring

7 Shifts

Retaining employees is a major problem for the restaurant industry—with the annual employee turnover rate sitting at a staggering 73%, the average employee tenure is just one month and 26 days. Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem.

2019 239

10 Gin Brands to Look Out For in 2019

Gastro Gays

Meanwhile, we discovered… The post 10 Gin Brands to Look Out For in 2019 appeared first on GastroGays. It’s #Ginuary once again and we’re sharing so much gin content on our social media platforms, from daily snapshots and shout-outs to tips and round-ups to tempt all manner of gin imbibers.

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MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month.

2019 90

Restaurant Instagram Marketing: Creating a Strategy for Your Restaurant

7 Shifts

In a social media-heavy world, the visual appeal of a restaurant has become more important than ever. Instagram is now reshaping the way diners consume their food, and in return restaurants have changed to accommodate the need for “ Instagrammable ” experiences. Creating an Instagram marketing strategy for your restaurant is just a part of getting your business up and running. Instagram is influencing menu offerings, restaurant design, and marketing strategies.

2019 239

6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales

7 Shifts

Kimpton Hotels and Restaurants ranked #76 in Glassdoor's 100 Best Places to work in 2019. Ardent, a small restaurant in Milwaukee, made Food & Wine’s 2019 list of best restaurants to work at. No one will deny it; working in a restaurant is tough. There are the long hours on your feet, the unexpected rush of diners, the last-minute callouts, and the customers you just can't seem to please.

2019 239


Culinary Cues

There are chefs and there are chefs. Some hold the title while others have earned the title. So what is the difference? I have always been blessed to count a significant number of true chefs as friends. These are people who everyday exemplify what it means to be great at what they do.

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2019 Restaurant Trend Report

Goliath Consulting

In the Food Service industry, 2019 is bringing in its own wave of fresh trends! According to researchers from Restaurant Business, natural food enhancements will continue to grow in popularity among restaurateurs in 2019. Use of local foods and flavors is also a Food Service trend that you can expect in 2019. All of which affect how restaurants will operate not only in 2019, but every year following. Each new year brings new trends.

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MRM’s 10 Most-Read Articles of 2019

Modern Restaurant Management

Before we look forward to 2020, we need to glance back at 2019. Design Equipment Finance Law Marketing Operations most read MRM's top 10 articles for 2019 top tenModern Restaurant Management (MRM) magazine continued to grow, registering more than half a million page views. Again, most of our top posts showcased thought leadership on hot topics in restaurant management.

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Culinary Cues

The more I travel, experience communities, and try their restaurants – the more I scratch my head and ask the question: “What are they thinking?” The restaurant business is one that is relatively simple in concept, yet enormously complicated to execute. Develop a product that people are willing to buy, prepare it consistently well, make sure hot food is hot and cold food is cold, serve it quickly and with a smile, and provide value for the money spent. Simple right?

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Culinary Cues

Say what you will about the craziness of kitchen life, the relentless hours that drive people away from the business, the somewhat unorthodox behavior of some who wear the white jacket and tie on an apron; the stress, heat, humidity, cuts and burns, swollen feet and back cramps; and the anxiety that comes from not knowing what each day or night will bring – it’s still an exciting place to work. A great deal has changed over the past ten years or so, yet many of these conditions remain.

2019 271

[Case Study] Simple, Labor-Saving Scheduling for 75+ Clean Juice Locations

7 Shifts

They’re also one of the fastest-growing franchises, having opened their original home location only four years prior, and having grown to nearly 80 locations so far in 2019 (with over 50 currently in development). Clean Juice is the first and only USDA-certified organic Juice Bar franchise in the United States, serving a deliciously fresh menu of cold-pressed juices to protein smoothies, to avocado toast, and more.

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The 16 Best Free Schedule Maker Tools In 2019


So what are the best schedule maker tools for businesses in 2019 that you can look forward to trying? The post The 16 Best Free Schedule Maker Tools In 2019 appeared first on Sling. As a business manager , you have a lot of responsibilities: plan projects, create and execute marketing, coordinate deliveries, organize employees, and ensure the smooth operation of your company. But unlike other jobs of similar complexity, you don’t have support departments to back you up.

2019 92

[Guide] How to Add a Restaurant to Google Maps

7 Shifts

Google Maps is an essential part of our day-to-day navigation. Considering that it’s one of the seven apps that has over a billion users, it’s a must-have tool to use for your business. To add your restaurant to Google Maps, you’ll need to create a Google My Business (GMB) account. This post will walk you through creating, optimizing, and managing your restaurant business profile not only for single-site restaurants, but also multi-location restaurants and franchises.

2019 219


Culinary Cues

I can’t remember where I first saw this picture, but regardless – I found it so telling of the soul of a restaurant worker. Far too often, we assess people based on face value – our first impressions that are sometimes true, but oftentimes – misleading. How often do we take the time to truly look people in the eye, get to know them, get to understand them, and allow ourselves to feel their condition?

2019 271

The 5 Things Food Vendors Don't Want You to Know

Embrace the Suck

Having worked as a consultant for a large foodservice distributor for 4 years, I learned a lot about their business. A lot of stuff they don’t want you to know!

2019 251


Culinary Cues

It’s 5:15, 120 degrees in front of the battery of ranges, and sweat is pouring down every cook’s back, dripping off their foreheads. This is moment in time, like the starting line for an important race, when adrenaline is pulsing through a cook’s veins, fingers are tingling in anticipation, knees are a little weak, and that 5-minute cold sandwich that was inhaled while standing over a garbage can isn’t sitting too well.

2019 287

[Study] Top 10 Most-Engaged States in America

7 Shifts

At 7shifts, it's a goal of ours to improve employee retention for restaurants, and for me, it’s more than just something we evangelize to restaurant clients—it’s something I embody in my work as a leader, and something our whole team strives toward every day. By providing tools to restaurants like our Engage dashboard , which quantifies team engagement with statistics about lates, picked up shifts, no shows, and more, managers can be proactive in employee retention and engagement.

2019 219

15 Beautiful Restaurant Website Templates

7 Shifts

In the modern marketing landscape, it’s difficult to stay in business without an online presence. While Instagram in particular has taken the food and restaurant communities by storm, it’s still important to have a website to serve as your restaurant’s official home on the internet. Fortunately, website design platforms like WordPress, Squarespace, and Wix are lowering the barrier to entry to web design.

2019 210

13 Spooky Halloween Ideas for Your Restaurant or Bar: Specials, Promotions, and Parties ??

7 Shifts

Halloween lands on a Wednesday this year (2019), so a whole week of Halloween-y events before the date is a great way to get people in the spooky spirit and boost your sales at the end of October. October has arrived, the leaves are falling, and spooky season has officially begun.

2019 204


Culinary Cues

There is little question that most young cooks who are serious about their craft have a desire to work for the higher end, independent properties with chefs who are committed to building a name for themselves and the restaurant where they work. This is where a young cook can hone the craft of cooking, gain some pretty flashy chops, learn about cutting edge presentations, and build on a resume that has some impressive strength.

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