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Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service.

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Publish Your Website with These Best Restaurant Website Builders

7 Shifts

Did you know that three in four customers will visit a restaurant's website before dining at that restaurant? Here's the good news: restaurant website builders are making it easier than ever to create an online presence for your business. used Shopify to build their websites.

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Ultimate Restaurant Website Design Guide for Beginners

7 Shifts

This rise in digital interactions has made it critical for restaurants to have well-designed websites. After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. How to build your restaurant’s website.

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The Ultimate Guide to Customer Retention: How to Keep your customer coming back for more.

Bingage

What is it that allows a customer to keep coming back to back for more? However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has a good customer retention marketing strategy. What is Customer Retention?

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Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service.

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Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Your ability to provide excellent customer service will play a big part in defining the success of your establishment. Self-Service Tech.

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The Ultimate Guide to Customer Retention Strategies: How it helps to keep your customers happy

Bingage

However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has a good customer retention marketing strategy. Building up your customer retention rate is way more profitable than just focusing on acquiring new ones.

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Simple Customer Retention Strategy for Restaurants

7 Shifts

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face.

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4 SEO Strategies to Boost Your Restaurant Website

The Eat Restaurant

For increasing visitors, there are numerous possibilities for paid advertisements, partner services, and referrals. In this article, you'll find 4 restaurant SEO ideas to help you increase your exposure, traffic, and customers.

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How Food Service Entrepreneurs Are Finding Creative Ways to Manage Food Costs

Restaurant Engine

Manage your food costs and watch your restaurant grow and thrive. As a food service entrepreneur, you want to control your costs as much as possible, so you don’t have to drastically increase menu prices and pass them on to your customers.

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Building a New Customer Base for Your Restaurant

Modern Restaurant Management

Quality food and top tier service with the incentivization of loyalty programs and a good location should be enough to get a good share of local customers. Society Insurance has compiled three tips to help find new customers for your restaurant and bar.

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Must-Have Features For A Restaurant Website

The Restaurant Times

In a pandemic-affected world, a restaurant website is critical for your restaurant. A website is a tool for branding, expanding business opportunities, effectively engaging customers, and other stakeholders. Must-have Features For A Successful Restaurant Website.

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Restaurant Website Design: Examples & Tips From Experts

Harbor Touch

It’s no secret that restaurant owners need to put a lot of focus on their websites. After all, it’s often the first and most lasting impression customers will have of a restaurant. Plan Out The Concept Of Your Website. What is the overall goal of your website?

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Captivate Website Visitors With a Free Online Mechanic Chat

Indoor Media

If your website isn’t converting visitors into leads, then it’s not doing its job. Think about your own experience searching for a product or service online. Your auto repair shop can engage these visitors, and turn them into leads, by adding a free online mechanic chat to your website.

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Restaurant Websites: 19 Attractive & Effective Examples

Sling

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. But how do you create an inspiring restaurant website? Effective Restaurant Websites.

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Connectivity Puts the ‘Connect’ in Customer ‘Connections’

Modern Restaurant Management

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits.

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Customer Intelligence Is Key to Revolutionizing Restaurants Inside and Out

Modern Restaurant Management

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. Customer Intelligence Brings Brands Closer to Their Guests.

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Why Customers Love Smaller Menus

Restaurant Engine

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. Small Menus are Customer Friendly. Smaller Menus Mean Faster Service.

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ADA Title III Compliance for Restaurant Websites and Apps

Modern Restaurant Management

By now, most restaurants have become familiar with Title III compliance when it comes to modifying facilities and procedures – enabling disabled patrons to have equal access to goods and services. Law Marketing Operations dominos website restaurant websites ADA Compliance

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5 Key Questions (Must Include) in your Restaurant Customer Feedback Form

Bingage

Introduction In the Restaurant business, Customer feedback is an essential tool for improving customer satisfaction. According to a search, 93% of customers find that customer service is necessary when deciding whether to visit a restaurant or not.

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Seven Traits of Successful Restaurant Owners and Managers

7 Shifts

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. Invest in Technology Accounting and inventory management software are just a couple of the technologies that small business owners should invest in.

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Outsource Your Restaurant Website & Social Media to Pros in 2022

Cheetah

As 2022 kicks off, operators that wish to stay competitive must upgrade their website and social media presence to keep up with the changing restaurant world. Having all these services under one roof is essential for maximizing the impact of every morsel of content, and every dollar spent. .

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A Simple Checklist for Creating an Auto Shop Website

Indoor Media

While few would argue that an auto shop website isn’t necessary, the range of what qualifies as a “website” is pretty broad. Simply put, a web host is a company that will store your website’s files on its servers and delivers them to your viewer’s web browser.

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3 Tips to Write an SEO Plan for Your Restaurant’s Website

Next Restaurants

Hence, here are the five tips to write an SEO plan for your restaurant’s website. #1 Create customer personas by segmenting your target audience and understanding who your clients are. #2 If you manage to dominate your local search, it will be much easier for you to expand afterward.

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Your Restaurant Website Checklist: 12 Things to Include

Modern Restaurant Management

Your restaurant website must be welcoming to potential diners. Discover 12 things your website must include to boost reservations and revenue. About 80 percent often or always look at a restaurant’s website before choosing it. So do you need a restaurant website?

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Why Your Restaurant Needs a Website – Part 2

Island Media Management

This is the main reason why your food and beverage service businesses need a website. More Reasons Why: If you haven’t read the first part of Restaurant Website Benefits, please go through this link. Otherwise, just keep continue reading below as what we promised last week about more of the advantages of a website for a restaurant. Build Customer Relationship. However, encourage them to give honest opinions by writing on the review page on your website.

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Two Essential Sales Pages on your Restaurant Website (Often Neglected)

Ken Burgin

The ‘About Us’ and the ‘Contact Us’ pages on your website can be a great way to build interest and sales, but they need to be designed with care, imagination and plenty of information. These two pages are the doorways for curious people who want to find more about your food, atmosphere and service. Include photos of the owners or senior management, preferably taken ‘on the job’ or in the context of the business.

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The 5 Customer Benefits of Introducing a POS System

Restaurant Engine

Your customers will thank you. As a restaurant owner or manager, you know how important the overall consumer experience is to the success of your restaurant. What your customers experience with your restaurant is as important as the food they eat. 3: Your Customers Get Rewarded.

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The Top 24 Restaurant Management Apps for Owners and Operators

7 Shifts

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology.

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How to Build Customer Trust with QR Codes

Modern Restaurant Management

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In other cases, hackers can use QR codes to launch a customer’s payment apps or automatically subscribe them to malicious accounts.

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Restaurant Week: How to Gain New Customers and Boost Revenue

Modern Restaurant Management

Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. Reward Your Loyal Customers.

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Simple Tips for Delivering Exceptional Post-Pandemic Customer Experience

Modern Restaurant Management

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home.

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13 Websites To Post Restaurant Jobs

Gourmet Marketing

Your staff makes or breaks your restaurant, keeps things running when you’re not around and represents your brand concept in front of each customer. The top restaurant job boards include every type of job board, posting, and software for managing the process.

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Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

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Build Restaurant Website The Right Way To Boost Your Online Orders

The Restaurant Times

Restaurants should make sure they have a website of their own that lets the customers order directly. The website should also make it easy for them to connect with you. Therefore, you need to put in all the necessary efforts to build your restaurant website successfully. .

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How Restaurants Can Protect Their Business and Customers from QR Code Fraud

Modern Restaurant Management

As our world becomes increasingly digitized- with the rise of food delivery services, QR Code Menus and online orders- it's more important than ever for restaurant owners and employees to become familiar with the latest threats to their business.

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How to Manage Your Restaurant Labor Cost Percentage

7 Shifts

As the demand for a higher minimum wage continues to grow on a state and a federal level, restaurant owners and managers are understandably paying more attention to their restaurant’s labor cost percentage. However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines.

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