Culinary Cues
NOVEMBER 17, 2020
More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience.
Bingage
MARCH 18, 2023
What is it that allows a customer to keep coming back to back for more? However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has a good customer retention marketing strategy. What is Customer Retention?
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Social Hospitality
AUGUST 13, 2020
Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.
Modern Restaurant Management
JANUARY 5, 2021
In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. How do these changes continue to serve the goal of good customer service?
Restaurant Engine
JULY 22, 2020
The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online.
Bingage
FEBRUARY 9, 2023
Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint.
Modern Restaurant Management
SEPTEMBER 23, 2020
Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities.
7 Shifts
AUGUST 18, 2021
You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service.
Bingage
MARCH 18, 2023
However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has a good customer retention marketing strategy. Building up your customer retention rate is way more profitable than just focusing on acquiring new ones.
Restaurant Business
MARCH 22, 2023
When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. They save time for employees at the counter by diverting some customers out of the line.
Restaurant365
JUNE 7, 2022
Explore how to find the perfect balance of high-tech and high-touch service. Those qualities were on full display during the pandemic as restaurants were forced to adapt rapidly to meet the new needs of their customers.
The Restaurant Times
NOVEMBER 18, 2021
The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. Menu Adaptability And Customization.
Modern Restaurant Management
AUGUST 3, 2021
As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. Personalize the Experience.
Modern Restaurant Management
SEPTEMBER 29, 2022
No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers.
Modern Restaurant Management
MAY 14, 2020
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.
Modern Restaurant Management
JANUARY 22, 2020
Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well.
7 Shifts
DECEMBER 17, 2020
The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face.
Restaurant Engine
SEPTEMBER 22, 2021
You have a great opportunity to let your customer service shine with carry-out. Many restaurants find themselves pivoting to offer carry-out, and they are finding more and more customers are using this service. They should also have extensive training on customer service.
The Eat Restaurant
JANUARY 17, 2022
As a restaurant owner, you can have the best ambiance, excellent menu, ample waitstaff coverage and still lose customers to your competitors. The outcome depends on the quality of your restaurant customer service. Guest experience
Restaurant365
OCTOBER 29, 2021
Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. However, not all your customers may want to process payments on their phone.
Modern Restaurant Management
JULY 15, 2021
That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. If you see an anomaly which spikes service requests, it needs to be flagged to determine if a breach is underway.
Social Hospitality
FEBRUARY 25, 2021
How can you convince a customer to come to your business and spend money on your food? In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. Not sure how to best reach customers in their homes or on-the-move?
Modern Restaurant Management
FEBRUARY 17, 2020
But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants can thrive, even in the era of digital services, by offering an experience that can’t be found online.
Culinary Cues
AUGUST 9, 2021
The goal of every restaurant and every chef is to create memorable experiences for the guest. Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. If you are not sure, try going through a service without one.
Focus POS
DECEMBER 11, 2019
Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.
Bizimply
FEBRUARY 7, 2022
Businesses are putting customer services and user experiences at the top of their list. Post pandemic attitudes of customers have changed, they expect good customer services and better treatment.
Gecko Hospitality
MAY 13, 2022
And when so many workers leave a business, it particularly impacts customer service. Even if job vacancies aren’t in customer facing roles, staffing shortages and turnover has a profound impact on your customers. It requires that we make customer service the priority.
Sling
DECEMBER 21, 2022
The cornerstone of every great business is customer service. By extension, then, success in business relies on your, and your employee’s, customer service skills. But those things are worth much less without the ability to make your customers happy.
Modern Restaurant Management
NOVEMBER 16, 2021
Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. Going digital – increasingly a top choice among restaurant management.
Modern Restaurant Management
JUNE 2, 2022
The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention.
The Restaurant Times
OCTOBER 22, 2021
Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.
Modern Restaurant Management
DECEMBER 8, 2021
Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. percent of the market share that full-service restaurants shed. The obvious problems to tackle were traffic control and speed of service.
Modern Restaurant Management
JULY 28, 2020
As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences.
Bingage
MARCH 10, 2023
Just a Thank you greeting isn’t the end of the customer journey.Its just a small start within it. After acquiring customers and converting them into purchasing customers, you might think the job is done. The customer’s experience follows through post-purchase.
Modern Restaurant Management
JANUARY 6, 2023
So, ghost kitchens come with many advantages for restaurant owners, but what about the customers? Yes, customers have to pay extra for a delivery fee, but the food itself generally costs less because, as we explored above, the restaurants have so much less overhead.
Modern Restaurant Management
MAY 25, 2022
Quality food and top tier service with the incentivization of loyalty programs and a good location should be enough to get a good share of local customers. Society Insurance has compiled three tips to help find new customers for your restaurant and bar.
Restaurant Engine
JULY 14, 2021
You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. Small Menus are Customer Friendly. Smaller Menus Mean Faster Service.
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