Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 218

Customer Experience Customer Service Dine-in Consumer Goods 218

Modern Restaurant Management

DECEMBER 8, 2021

Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. percent of the market share that full-service restaurants shed. The obvious problems to tackle were traffic control and speed of service. Joe Erlinger, head of McDonald’s U.S.

Customer Experience 195

Customer Experience Dine-in Customer Service Food Order 195

Bizimply

FEBRUARY 7, 2022

Businesses are putting customer services and user experiences at the top of their list. Post pandemic attitudes of customers have changed, they expect good customer services and better treatment. The post Customer Services & Experiences; What’s in-store For 2022?

Customer Experience 98

Customer Experience Customer Service 2022 98

Sling

DECEMBER 21, 2022

The cornerstone of every great business is customer service. By extension, then, success in business relies on your, and your employee’s, customer service skills. But those things are worth much less without the ability to make your customers happy. Dismiss the customer and move on? No, of course not.

Customer Service 167

Customer Service Customer Experience Employee Relations Communication 167

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Many restaurants have set themselves apart by offering exceptional personalized service.

Customer Experience 229

Customer Experience Fine Dining Fast Casual Food Order 229

Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. And happier customers tend to leave better tips.

Customer Experience 100

Customer Experience Ordering Food Order Dine-in 100

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Here are some strategies.

Customer Experience 208

Customer Experience Dine-in Social Media Food Order 208

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.

Customer Experience 187

Customer Experience Operations Loyalty Program Food Order 187

Restaurant Business

MARCH 22, 2023

When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. In reality, automation brings valuable efficiency gains to labor-strapped operators while also helping them provide better customer service.

Customer Experience 98

Customer Experience Food Order Mobile Ordering Food 98

Modern Restaurant Management

JULY 15, 2021

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

Customer Experience 204

Customer Experience Online Ordering Mobile Ordering Point of Sale 204

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

Customer Experience 183

Customer Experience Dine-in Food Order Online Ordering 183

Restaurant365

OCTOBER 29, 2021

Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Ultimately, many of the same things that help your guest experience also end up helping support restaurant operations as well.

Customer Experience 158

Customer Experience Technology Food Order Mobile Ordering 158

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices. This isn’t just about ensuring a website looks nice.

Customer Experience 218

Customer Experience Online Ordering Dine-in Food Order 218

Focus POS

DECEMBER 11, 2019

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Excellent service in-house and out-of-house.

Customer Experience 136

Customer Experience 2020 Fast Casual POS 136

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Ask your employees, too.

Customer Experience 126

Customer Experience Customer Service Online Ordering Menu 126

Modern Restaurant Management

FEBRUARY 17, 2020

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand.

Customer Experience 148

Customer Experience Food Safety Kitchen Safety Front of House 148

Restaurant Business

DECEMBER 2, 2022

When consumers dine out, they choose where to go based on a number of factors—menu variety, value, the experience and service they get when they go to a certain place and more. Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience.

Customer Experience 89

Customer Experience Dine-in Loyalty Program Beverage 89

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint. QR codes for restaurants have emerged to be an essential tool for a better experience.

Customer Experience 98

Customer Experience Loyalty Program 2023 Email Marketing 98

Open for Business

SEPTEMBER 20, 2022

Regardless of how great the food is, people won’t return to a restaurant if the service stumbles. So the question of how to improve service in a restaurant is important. The challenge is that great service isn’t any one thing. To improve service, you must attend to the entire guest experience. Jump links.

Customer Experience 88

Customer Experience Food Order Online Ordering Hospitality 88

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. Today, with indoor capacity and foot traffic still at historically low levels, providing a smooth user experience is crucial to remaining afloat and prospering in business. . Source: Restaurant & Cafe.

Customer Experience 105

Customer Experience Ordering Fine Dining Mobile Ordering 105

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Self-Service Tech.

Customer Service 213

Customer Service Food Order 2020 Dine-in 213

Restaurant Engine

SEPTEMBER 22, 2021

You have a great opportunity to let your customer service shine with carry-out. Many restaurants find themselves pivoting to offer carry-out, and they are finding more and more customers are using this service. You want your carry-out service to run as smoothly as your dining room. 1: Be Efficient. tweet this).

Customer Experience 105

Customer Experience Food Order Online Ordering Fine Dining 105

Restaurant Business

NOVEMBER 28, 2022

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. Quality customer service Operational delays can undercut customer satisfaction on multiple levels. On a national scale, eating and drinking businesses remain about 750,000 jobs—or 6.1%—below

Customer Service 96

Customer Service Tip Distribution Dine-in Customer Experience 96

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways.

Food Order 458

Food Order Food Safety Mobile Ordering Dine-in 458

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Fine Dining 162

Fine Dining Loyalty Program Food Order Dine-in 162

Izettle

OCTOBER 7, 2020

If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. And if there’s one person who knows about the importance of customer service, it’s Claudio Ribeiro, owner of Federal Café , one of Manchester’s busiest and best loved brunch spots. “I

Customer Service 98

Customer Service Café POS Customer Experience 98

Modern Restaurant Management

AUGUST 23, 2023

Loyalty programs are made to cater to customers' ever-changing needs and expectations. Brands are now seeking creative ways to engage customers in more personalized and unique ways. The need for more personalized and technology-driven experiences drives the constant evolution of loyalty programs.

Loyalty Program 158

Loyalty Program Customer Experience Dine-in Customer Service 158

The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Food Order 59

Foodable

OCTOBER 30, 2020

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. That means that customer is bringing in $6000.

Customer Experience 88

Customer Experience Guest Recovery Hospitality Management 88

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. Personalized Marketing AI enables restaurants to create personalized marketing campaigns based on customer data.

Seasonal Menu 188

Seasonal Menu Food Order Technology Menu 188

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 59

Customer Experience Social Media Customer Service Catering 59

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Food Supply Consumer Goods 45

Modern Restaurant Management

SEPTEMBER 21, 2023

When it comes to attracting customers to restaurants, local SEO is crucial and can optimize their online presence to attract more local customers. ” The idea behind local SEO is to ensure that your business appears in search results when people are looking for products or services related to your company in your area.

SEO 152

SEO Website Management Online Ordering Customer Service 152

Modern Restaurant Management

AUGUST 9, 2023

In the wake of the pandemic, businesses across various sectors rapidly embraced digital experiences to adapt to the changing landscape. Among these industries, the quick service restaurant (QSR) sector stood at the forefront of this seismic shift.

Technology 161

Technology Customer Experience Food Order Online Ordering 161

The Rail

SEPTEMBER 16, 2022

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. In other words, good and personalized customer service yielded a positive impact for the restaurant business.

Customer Service 52

Customer Service Social Media Reservations Email Marketing 52

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. These small but significant gestures leave a positive impression on the customer’s mind.

Customer Service 59

Customer Service Food Order Customer Experience POS 59

Modern Restaurant Management

SEPTEMBER 15, 2023

While this type of disruption hinders the customer experience, it can also be costly in terms of operations. Your restaurant needs to be able to take electronic payments for customer convenience and to keep everything moving. This can lead to customer dissatisfaction, negative reviews, and loss of revenue.

POS 183

POS Food Order Front of House Online Ordering 183