Ken Burgin

DECEMBER 8, 2021

In this episode, I talk with team culture and facilitation expert Leanne Hughes about how to use facilitation skills to overcome some of the hesitation attached to restaurant, cafe and foodservice training. What about extending this to online coaching and skill development for staff? Do I need qualifications? How to get buy-in?

Training 113

Training Hospitality Coaching Website Management 113

Culinary Cues

MAY 8, 2023

The chef is responsible for hiring, training, coaching, evaluating, and scheduling employees keeping in mind their skill level, personal issues and responsibilities, demands of specific positions in the kitchen (not everyone fits in every role), and an ever-changing influx of customers with their own demands.

Kitchen Safety 433

Kitchen Safety Food Safety Coaching Training 433

EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines. They’re spending their days practicing the same moves over and over. They’re reminding themselves to keep calm and focused when performing in front of an audience.

Training 133

Training 2010 Coaching Consumer Goods 133

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Train them to look beyond the rude behavior and “find the need.” Poor training. To feel/look important?

Coaching 106

Coaching Franchise Franchising Leadership 106

Culinary Cues

JULY 23, 2023

As if that weren’t enough, the menu and each morsel of food presented represents the chef’s life of experiences, his or her family history, the cuisine of their forefathers, every chef who contributed to their training, and everything that they believe in – as it pertains to food.

Guest Recovery 407

Guest Recovery Seasonal Menu Presentation Customer Experience 407

Sling

SEPTEMBER 7, 2020

At first glance, you may think that employee training is all about teaching your employees to perform their job according to your standards and procedures. Provide the right kind of training for your team and your business will run smoother than ever before. Effective Employee Training Methods. 1) Online Employee Training.

Training 78

Training Coaching Small Business Take-out 78

Culinary Cues

MARCH 4, 2022

That line cook may be able to work faster, organize multiple tasks better, and tap into that adrenaline far better than you, but they still lack the experience to plan, create, coach, and problem-solve like you. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC. Restaurant Consulting. CAFÉ Talks Podcast.

Coaching 473

Coaching Training Fine Dining Article 473

Culinary Cues

APRIL 13, 2022

With this in mind, habit changes will not be driven by one sector, but rather through a unified effort including doctors, dietitians, cooks and chefs, family, marketers, and what Kennedy refers to as a “tribe of food coaches”. The “coach” would be, as she puts it: “the liaison between the doctor and the patient. You Are What You Eat.

Coaching 355

Coaching Reference Food Order Customer Experience 355

Embrace the Suck

MAY 24, 2023

To assemble a high-performance team, you need to perpetually be recruiting, marketing, training, and learning. If you're considering revamping your hiring process and elevating your restaurant to the next level, consider joining Restaurant Masterminds, my premier group accountability coaching program designed for independent restaurants.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. Lack of recognition.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

NOVEMBER 20, 2023

Share this information with your community of businesses. [] THINK AND TRAIN HOSPITALITY One thing that restaurants know is hospitality. Consolidate resources to build hospitality training programs for staff in the business community. This would never happen in a restaurant. Create events that service every business.

Customer Experience 368

Customer Experience Customer Service Food Safety Retail 368

Culinary Cues

MARCH 22, 2023

Vince Lombardi, considered by many to be the greatest football coach of all time said: “Perfection is not attainable, but if we chase perfection, we can catch excellence.” They hire and train the most dedicated professionals to execute the plan, and they are always focused on the details. Lots of questions without answers.

Coaching 373

Coaching Fine Dining Café Training 373

Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60

Embrace the Suck

JANUARY 20, 2021

I have a rule that all my coaching clients must follow: 100% Thank U’s. Also, get a professional that’s trained and certified to interpret these reports before you start making big decisions. You’d be shocked how far some genuine appreciation goes. That means saying “please” and “thank you.”

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Modern Restaurant Management

AUGUST 9, 2021

The most important thing a restaurant can do to make guests with food restrictions feel comfortable and safe is to make sure the staff is well-trained. Training the staff is the top priority, because then they can competently answer questions and work with the guest to make them feel most comfortable.

Coaching 204

Coaching Kitchen Safety Food Safety Training 204

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. In today’s hyper-connected world, consumers crave authenticity and connection beyond digital storytelling.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work.

Coaching 195

Coaching Training Book Customer Service 195

Culinary Cues

FEBRUARY 20, 2024

Playing conservative may win an occasional baseball or football game, but it rarely inspires the players, coaches, or spectators. Chances are, these are the players who refuse to lock themselves into the groove of always playing it safe. Now, what can I get for you?”

Coaching 355

Coaching Small Business Café Entertainment 355

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

Leadership 403

Leadership Point of Sale Training Coaching 403

Modern Restaurant Management

OCTOBER 20, 2022

Therefore, businesses are beginning to prioritize English language training, as it results in better efficiency, productivity, and ultimately profitability of the industry. In fact, 76 percent of employees say that a company would be more appealing if it offered additional skills training to its staff.

Communication 162

Communication Hospitality Fast Casual Customer Service 162

Culinary Cues

MAY 4, 2022

A retired NFL coach would rally his team before a game with the words: “Where would you rather be than right here, right now?” PLAN BETTER – TRAIN HARDER. This is a sentence that sums up the life’s work of these athletes, a culmination of talent, hard work, and perseverance. This is where you are right now. CAFÉ Talks Podcast.

2022 377

2022 Coaching Education Kitchen Safety 377

Culinary Cues

AUGUST 4, 2022

Unless…a coach or player steps up and says “NO”! “We PLAN BETTER – TRAIN HARDER. I continue to see good restaurants lose a step with their food preparation, flavors, and plate presentations and shrinking menus that no longer inspire. You can see and feel defeat in the air – it is just a matter of time before it all falls apart.

Front of House 333

Front of House Coaching Uniforms Back of House 333

Smart Systems Pro

MARCH 19, 2019

Restaurant management training is so important to your restaurant’s success because you can’t do it all. A restaurant management training system that ensures that they learn it so clearly when going through training, that they can do it on their own without supervision or help after training is complete.

Training 67

Training Management Management Coaching 67

7 Shifts

AUGUST 16, 2021

A pre-shift meeting is, simply, a meeting that occurs before meal service where the manager gathers the team to go over updates, train them, and get the team excited and motivated for the upcoming shift. They also serve as a place to offer short training sessions for new practices, taste new dishes and connect with them team.

Front of House 397

Front of House Back of House Coaching Customer Service 397

Culinary Cues

MARCH 25, 2021

Chefs must know how to identify, hire, train, mentor, coach, evaluate, and sometimes cut a team member loose if his or her presence has a negative impact on the team. PLAN BETTER – TRAIN HARDER. This network is there to help, advise, critique, support, and sometimes stop a chef from making a decision. CAFÉ Talks Podcast.

Communication 438

Communication Coaching Fine Dining Influencer 438

Xtra Chef

OCTOBER 21, 2020

Investing in training that teaches managers how to manage the culture is essential. Learn how to start managing culture expectations from your employees and how to hold managers accountable for maintaining that culture in my free download, Managers as Coaches: 9 Leadership Lessons. This is no small order.

Coaching 133

Coaching Leadership Website Management Download 133

Perfect Daily Grind

JANUARY 23, 2023

Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. Furthermore, training for the WBC is also time intensive, which can present an opportunity cost for some competitors. Milk can also be expensive.

Coaching 133

Coaching Equipment Travel Training 133

Culinary Cues

FEBRUARY 9, 2022

The chef must be the coach who recognizes strengths and weaknesses and builds consensus around common goals so that the machine works properly. [] A Teacher and a Trainer. PLAN BETTER – TRAIN HARDER. THE LAW: Look to the chef to see how the kitchen will act. THE LAW: It is not enough to hire competent people. CAFÉ Talks Podcast.

Restaurant Law 414

Restaurant Law Coaching Café Sourcing 414

Modern Restaurant Management

NOVEMBER 8, 2022

Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Providing consistent coaching and oversight of new and especially young employees.

Management 175

Management Management Food Safety Hiring 175

Culinary Cues

OCTOBER 30, 2021

What many chefs neglect to understand is that they are teachers, mentors, and life coaches. All of this happens because you chef – teach and train, critique, and support, and hold them to high standards and show them how to do so. PLAN BETTER – TRAIN HARDER. This happens when you, as the chef, understand your purpose.

Coaching 418

Coaching Café Training Take-out 418

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. I always give the same answer even after 12 years as The Restaurant Coach. When you take care of the team and invest in making them better.constant training, growth, and opportunities.that trickles down to create a culture of true hospitality.

Coaching 235

Coaching Social Media Hospitality Take-out 235

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. PLAN BETTER – TRAIN HARDER. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. It’s hard to argue with that logic.

Fine Dining 414

Fine Dining Coaching Dine-in Café 414

Ken Burgin

MARCH 27, 2022

It’s a big ask, especially when they may not have had training beyond hands-on experience with another chef. Topics they discussed: How to train people in ‘financial literacy’ and a better understanding of numbers – what does that mean each day for most restaurants or cafes?

Design 113

Design Menu Management Management 113

The Restaurant Expert

MARCH 19, 2019

Restaurant management training is so important to your restaurant’s success because you can’t do it all. A restaurant management training system that ensures that they learn it so clearly when going through training, that they can do it on their own without supervision or help after training is complete.

Training 40

Training Management Management Coaching 40

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. Once you have your key points down, it’s time to dedicate some time and practice your responses with a PR coach. Tell your coach right away what worries you the most and why.

Coaching 176

Coaching Sports Sourcing Influencer 176