Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Kitchen Safety 68

Kitchen Safety Training Food Safety Seasonal Menu 68

Modern Restaurant Management

OCTOBER 9, 2023

In today's workplace, the significance of addressing employee mental health has become increasingly crucial. The well-being of employees directly impacts their productivity, engagement, and overall satisfaction. Offering Mental Health Benefits To support employee mental health, employers can offer a range of mental health benefits.

Employee Relations 193

Employee Relations Workshop Training Insurance 193

The Rail

OCTOBER 7, 2022

This scale of operation only seems to be on the rise, with the projected number of restaurant employees expected to grow to 17.2 Regardless, any issue stemming from a food handler’s lack of training could end in extreme monetary losses for a restaurant. The Importance of Food Safety Training. Training Material.

Food Safety 87

Food Safety Food Training Kitchen Safety 87

Modern Restaurant Management

NOVEMBER 29, 2023

That’s where public relations comes in. Through media relations, PR can cultivate relationships with media members for your restaurant. Media training from PR pros will prepare you to conquer any interview. Prepare for a Rainy Day No matter how well-run your restaurant is, things can go wrong.

Social Media 186

Social Media Food Safety Customer Service Customer Experience 186

Modern Restaurant Management

AUGUST 10, 2022

As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. However, the restaurant industry offers short-term training to help get them qualified and acclimated quickly. Inconsistent Training. Physical and Mental Attributes.

Restaurant Law 173

Restaurant Law Employee Relations Food Safety Equipment 173

Culinary Cues

MAY 5, 2021

TRAINING AND DELEGATION: Yes, the hospitality industry has plenty of responsibility for this situation that can only be resolved through teaching and training managers and chefs to be more efficient with their time, able to discover how to prioritize their tasks and learn when and how some of this work can trickle down to other staff members.

Hotels 404

Hotels Food Order Training Employee Relations 404

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Restaurant Law 370

Restaurant Law Employee Relations Food Safety Hiring 370

7 Shifts

JULY 29, 2020

According to data from 350,000+ restaurants that use 7shifts, while overall shifts being scheduled are still sitting 24% below pre-COVID levels, shifts for delivery-related roles have increased 38%. It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. What PPE will you provide?

Recruiting 293

Recruiting Kitchen Safety Food Safety FOH 293

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Increased waste (and related costs ). Inaccuracy leads to more waste and related expenses since your team will need to toss the incorrect order and remake it correctly. To increase order accuracy, your restaurant should: Prioritize training.

Ordering 223

Ordering Food Order Online Ordering Employee Relations 223

Ken Burgin

JULY 25, 2023

Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. See also: How to Use ChatGPT to Create Training Material for Restaurant & Cafe Employees.

Kitchen Safety 60

Kitchen Safety Training Seasonal Menu Menu 60

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. To accomplish this: Improve training efforts. Leverage new employees’ tech expertise.

Food Safety 186

Food Safety Kitchen Safety Food Supply Loyalty Program 186

Modern Restaurant Management

NOVEMBER 16, 2023

” To me, that says employees aren’t feeling valued by the owners and managers of their restaurants. In the current hiring climate, restaurants can’t afford to lose good employees because they feel unappreciated. Many of the employees tell me that they appreciate that mental health is covered as well.

Employee Relations 120

Employee Relations Insurance Hospitality Small Business 120

Modern Restaurant Management

JUNE 6, 2023

Make sure your employees understand when to wash their hands as well as appropriate times to use (and change) gloves. Train your staff. Be sure all your employees, from wait staff to managers to chefs, have been certified in food safety. Share your food safety plan with staff members, and train them to follow it.

Food Safety 175

Food Safety Kitchen Safety Management Management 175

7 Shifts

FEBRUARY 18, 2020

With work being one of the biggest contributors to stress, it’s not surprising that four in five people have had work-related dreams at some point in their lives. However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement.

FOH 395

FOH Restaurant Law Employee Relations Food Order 395

Culinary Cues

APRIL 13, 2020

We have become use to recycling our cardboard on a daily basis, but it may soon be required to eliminate that packaging before food and other supplies enter a food production space or storage. [] EMPLOYEE ANTIBODY TESTING AND VALIDATION. In some states – ServeSafe or something comparable is required of all foodservice workers.

Kitchen Safety 558

Kitchen Safety Food Safety Food Supply Uniforms 558

Modern Restaurant Management

NOVEMBER 2, 2023

Having written over 300 articles for national trade magazines, I am often asked about industry-related topics. Training and education are imperative. Many restaurant owners don't understand the importance of personal hygiene for employees. As time passes by, the relevance of my stories will only grow stronger.

Food Safety 186

Food Safety Kitchen Safety Food Food Supply 186

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Dine-in 216

Dine-in Employee Relations Customer Experience Delivery 216

Modern Restaurant Management

OCTOBER 15, 2021

Customers and employees are demanding more transparency, expecting to see ongoing, proactive efforts to keep everyone safe. Four significant benefits to using digital tools include their ability to: increase safety, quality, accuracy, productivity, and efficiency, minimize risks, train and empower your employees, and manage COVID protocols.

Food Safety 193

Food Safety Dine-in Employee Relations Audits 193

Modern Restaurant Management

NOVEMBER 1, 2023

According to the National Floor Safety Institute (NFSI), more than three million food service employees and one million guests are injured as a result of slip-and-fall accidents annually. Inadequate hazard identification, inappropriate footwear, and insufficient training can also lead to these types of injuries.

Food Safety 186

Food Safety Restaurant Law Employee Relations Hospitality 186

Sling

FEBRUARY 10, 2021

It’s a way for your employees to connect with your customers, forge customer loyalty, and make a good name for your business — all while bringing in more revenue for your bottom line. In addition, when an employee performs suggestive selling correctly, the customer feels like your business really cares. What Is Suggestive Selling?

Training 78

Training Customer Experience Customer Service Employee Relations 78

Culinary Cues

APRIL 30, 2023

Paying employees, a respectable wage, seems like a commonsense approach, but it does not guarantee success. What you do with the level of quality invested in is far more important and relates directly to the culture and the system developed. “Is The same applies to any business, in this case – a restaurant. Is it worth it!

Seasonal Menu 393

Seasonal Menu Pricing Employee Relations Sports 393

7 Shifts

MARCH 25, 2022

What 3,700 Restaurant Employees are Looking For To Stay Engaged. Where we have seen significant changes are both in the total number of labor hours per day, and labor costs in relation to sales. Roles titled Trainee or Training has grown substantially compared to last year, up 130% and 79%, respectively. hours in 2021 to 76.13

Fast Casual 370

Fast Casual Casual Front of House Dine-in 370

Modern Restaurant Management

AUGUST 4, 2022

Acclimate employees to hot conditions over 7 to 14 days. Train employees to spot signs and symptoms of heat-related illnesses. Train employees on first aid procedures and when it’s time to contact emergency services. Train employees on the cause of heat stress and ways to reduce these risks.

Kitchen Safety 186

Kitchen Safety Restaurant Law Employee Relations Outdoor 186

7 Shifts

AUGUST 5, 2021

Employee scheduling for your restaurant can be the most stressful part of your job. Cross-Train Your Employees. Cross-training restaurant employees can also be beneficial for their career advancement. Recommended Reading: 9 Steps On How to Schedule Employees Effectively.

Restaurant Law 370

Restaurant Law Front of House Employee Relations Back of House 370

Culinary Cues

SEPTEMBER 27, 2023

Why do we remember this line and what significance might it imply in relation to work in a kitchen? We all experience this throughout our time on this planet – so that one line is relatable – it represents each of us. Just like athletes – cooks need conditioning.

Fine Dining 374

Fine Dining Food Café Dine-in 374

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 405

Food Supply Kitchen Safety Food Truck Food Safety 405

Modern Restaurant Management

NOVEMBER 30, 2023

Optimizing Staff Allocation With 62 percent percent of restaurant operators struggling to hire enough employees to meet customer demand, today’s restaurant sector demands smart staffing strategies. Regular analysis of customer preferences can also guide seasonal menu adjustments and staff training for data-driven upselling.

POS 98

POS Operations Seasonal Menu Menu 98

Modern Restaurant Management

DECEMBER 8, 2023

These applications are numerous, but generally fall into one of four categories: Supply chain optimization Decision models Personnel-related applications (e.g., training, scheduling), and Demand predictions What are the new cybersecurity challenges that result from the adoption of A.I.? in the restaurant industry. With generative A.I.,

Front of House 88

Front of House Back of House Customer Experience Supplies 88

Culinary Cues

APRIL 10, 2023

To those operators who do things right, who care for their employees, who seek their input and value it, and who work hard to pay a fair wage, show empathy, and understand that the happy employee is the key to success – these perceptions and beliefs are a real dis-service.

Restaurant Law 461

Restaurant Law Café Employee Relations Waste 461

Culinary Cues

OCTOBER 23, 2019

The bar was fully set, there were two employees on duty, the ice was in the bin, and the cocktail napkins were fanned on the bar top. It’s a virus that shows no mercy, doesn’t attack just one type of people, is not related to any particular industry; cares little about age, size, ethnicity, or socio-economic background.

Hospitality 201

Hospitality Restaurant Law Employee Relations Cash Management 201

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

JANUARY 7, 2020

Much like profit and loss, employee engagement is a metric that every restaurateur should be tracking regularly. We’re giving you the scoop on why you should care about employee engagement and how you can track it, and sharing tips for how to use this data to gamify staff performance and boost engagement.

FOH 349

FOH BOH Employee Relations POS 349

Modern Restaurant Management

NOVEMBER 22, 2022

Despite a slowed holiday hiring season, there is still a demand to hire restaurant employees to keep up with the inevitable influx of folks who eat out more frequently around the holidays—in fact, 17 percent of restaurant leaders are still looking to hire workers. How to avoid. For instance, hiring support for current staff (i.e.,

Hiring 202

Hiring Food Order Employee Relations Mobile Ordering 202

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation. Meeting New Expectations.

Cash Management 209

Cash Management Employee Relations Operations Customer Experience 209

Culinary Cues

NOVEMBER 17, 2020

The chef will likely be the most experienced culinarian with responsibility for the financial operation of the kitchen, menu planning, ordering and inventory control, training, and quality control. It is, however, the chef who is responsible to train those cooks how to prepare the dishes that the restaurant puts its signature on.

Seasonal Menu 508

Seasonal Menu Food Order Menu Dine-in 508

Modern Restaurant Management

JANUARY 27, 2022

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.

Kitchen Safety 208

Kitchen Safety Food Safety Food Food Order 208

7 Shifts

JULY 29, 2021

Sales per labor hour tracks how much revenue employees are helping bring in per hour worked. 7shifts also helps Kaldi's categorize hourly team members vs those who are still training. “We We can very easily look at how much labor is being spent on training, that we love,” says Methvin. The Power of Tracking Sales Per Labor Hour.

Employee Relations 370

Employee Relations Communication Café POS 370