7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 284

Communication Management Management Front of House 284

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. In fact, 76 percent of employees say that a company would be more appealing if it offered additional skills training to its staff.

Communication 179

Communication Hospitality Fast Casual Customer Service 179

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. In terms of training format, the possibilities are virtually endless.

Training 176

Training Front of House Kitchen Safety Allergens 176

Culinary Cues

MARCH 23, 2020

If we push aside much of the chatter and get down to the necessities in life that are food, shelter, clothing, health, family, communication and trust that rise to the top of the priority list. PLAN BETTER – TRAIN HARDER. This is where we are today. What can we do (we referring to those whom others depend on for solutions)?

Communication 291

Communication Healthcare Food Food Safety 291

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

NOVEMBER 21, 2019

Pal’s Sudden Service, a fast food chain in northeast Tennessee and southwest Virginia, keeps turnover low by investing heavily in training and certification in an ongoing way, so employees are constantly learning. There is no greater investment in improving engagement and reducing turnover than employee communication.

Communication 113

Communication Food Certification Training 113

Modern Restaurant Management

MARCH 22, 2024

who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Train your team. Employees must be Recall Ready, so train them about the process, explain what must occur, and instruct them to work swiftly, properly, and calmly in a recall situation. Communicate effectively.

Food Safety 182

Food Safety Social Media Food Supply Allergens 182

7 Shifts

JUNE 3, 2022

Showcase your core values in your employee handbook, in new-hire training, on your company careers page. And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. The Solution: Create a training program. Communication is lacking.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Food Safety 204

Food Safety Allergens Food Audits 204

Modern Restaurant Management

MARCH 19, 2024

Work Ethic : The foundational principle of a strong work ethic seems to be fading from business training faster than the implementation of robotics. The scarcity of training, communication and preparation skills are diminishing the quality of service across the board and should be of concern for the industry as a whole.

Leadership 192

Leadership Customer Service Customer Experience Technology 192

Culinary Cues

MARCH 26, 2022

Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

Ken Burgin

JULY 25, 2023

Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. This tests communication, teamwork, and knowledge of recipes.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. CREATING A BUZZ. QUALITY FIRST.

Social Media 436

Social Media Communication Loyalty Program Training 436

Bizimply

OCTOBER 2, 2020

A comprehensive guide to effective communication for managers. Leaders in hospitality and retail have to juggle rota management, supplier relationships, training and time cards along with a mountain of other responsibilities which can result in their role getting a bit messy. We know the role of a leader is complicated.

Communication 86

Communication Management Management Retail 86

7 Shifts

MARCH 23, 2022

It was a two-day training for managers.” So I think it was almost two, eight-hour days training for the managers got to implement.”. The training took like an hour for us to pick, pick it up and start using it,” says Buck. With their original methods of scheduling, communication among staff and management was disconnected.

Front of House 369

Front of House Back of House Communication Employee Relations 369

7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. But they also find that staff communication is among their top challenges.

2023 397

2023 Leadership Hiring Fast Casual 397

Foodable

NOVEMBER 3, 2020

Hosted by Elayne Duff, and in conversation with Greg Innocent, the corporate beverage director for Parker Restaurant Group , and Mia Johansson, the director of Swift , this session explores how staff training in the hospitality industry has evolved to meet the needs of the ongoing pandemic.

Training 105

Training Beverage Hospitality Events 105

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH BOH Food Safety Customer Service 307

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Keep Your Team Connected.

Management 370

Management Management Document Hiring 370

7 Shifts

AUGUST 27, 2021

Communicate clearly to guests what the policies are. Whether you're in a region where the government has set vaccination policies, or you are deciding your own as a business owner, communication is a key to successful implementation. Give your employees proper training. You're gonna make sure you're ready,” says Gregg-Garcia.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers.

Management 188

Management Management Loyalty Program Social Media 188

7 Shifts

AUGUST 2, 2022

Core values communicate culture. But how do you communicate what behaviors and qualities that you want (and don't want?). You can train skills, but you can't change who someone is. So we've never learned how to train someone who's otherwise not nice to be nice. By establishing what your core values are.

Leadership 370

Leadership Webinar Hiring Training 370

7 Shifts

AUGUST 2, 2023

Example: At [Restaurant Name], we value open communication and encourage employees to voice any concerns or discrepancies regarding their tips. Training policy stating the expectations and responsibilities of restaurant owners, managers, and employees in relation to the digital tip payout process.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. These queries reveal their values and attitudes.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . Now that the bars are back to normal, the need to train staff for COVID-appropriate behaviour has increased owing to the safety of customers and premium service quality. Correct Usage Of Protective Equipment .

Training 52

Training Bar Online Ordering Customer Service 52

Foodable

MAY 21, 2021

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. Avoiding communication blunders will guarantee staff retention and create a great working environment. Overestimated familiarity, communicating with staff in an overly casual manner.

Leadership 52

Leadership Communication Entertainment Hospitality 52

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. Trust among your team and stronger communication makes your restaurant work better, too. “.I've

Front of House 381

Front of House Social Media Back of House Sports 381

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

Communication 174

Communication Hiring Training Small Business 174

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 426

Hotels Point of Sale Cash Management Training 426

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. The recruitment and effective training of suitable staff is critical. Restaurant Excellence Guideline #16: Hire for a positive attitude and impart the necessary skills through training.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Perfect Daily Grind

AUGUST 20, 2019

The list of things you need to train your baristas on is long. A well-trained barista will help your coffee shop run smoother and put smiles on the faces of your customers. So, how long should it really take your new staff members to become fully trained baristas? Internal team training at the Supracafé office in Madrid.

Training 101

Training Customer Service Food Safety Customer Experience 101

Core Hospitality

MAY 20, 2019

In some sort of wording, these accountability outlines should be located in the front of your training documents as “Overall Objectives” or something thereof… Host The position of hosts are “The Door” and “The Floor” the door is the greeter… Welcoming and warm, their attitude will dictate guests expectations. Expo Organizes the bills.

Front of House 115

Front of House Training Document Seating 115

7 Shifts

FEBRUARY 16, 2022

Inconsistent Communication Channels. With only so many hours in a day, communicating and managing the scheduling process can be a huge time vacuum. Consistent Channels of Communication. For this reason, you may benefit from restaurant team communication software - one for all employees across all locations.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370