Culinary Cues

APRIL 13, 2022

I had the pleasure of communicating with Dr. Deborah Kennedy, the CEO of Culinary Rehab – an organization focused on teaching kitchens and nutrition programs to change the health of populations. Dr. Kennedy hopes, with her organization, to support doctors through coached personal nutritional habits that would reduce physician burnout.

Coaching 350

Coaching Reference Food Order Customer Experience 350

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Train them to look beyond the rude behavior and “find the need.” Poor training. To feel/look important?

Coaching 106

Coaching Franchise Franchising Leadership 106

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Culinary Cues

MARCH 25, 2021

The chef in an operation is the ultimate problem-solver. [] COMMUNICATION: Great ideas, helpful experiences, and important decisions will fail to meet objectives unless the chef is able to effectively communicate verbally and in writing. PLAN BETTER – TRAIN HARDER. Treating everyone with respect is the price of admission.

Communication 436

Communication Coaching Fine Dining Influencer 436

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Escape Plan.

Coaching 352

Coaching Back of House Front of House Training 352

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work.

Coaching 195

Coaching Training Book Customer Service 195

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 329

Coaching Training Social Media Hiring 329

Embrace the Suck

JANUARY 20, 2021

I have a rule that all my coaching clients must follow: 100% Thank U’s. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. You’d be shocked how far some genuine appreciation goes. Why is that important?

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

Leadership 398

Leadership Point of Sale Training Coaching 398

Lavu

OCTOBER 13, 2023

Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Improve kitchen efficiency: Optimize kitchen operations by organizing workstations, implementing efficient food prep processes, and cross-training kitchen staff to handle different tasks.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. Over the last 12 years of being The Restaurant Coach™?,

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door.

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 193

Mobile Ordering Online Ordering Customer Experience Communication 193

Perfect Daily Grind

JANUARY 23, 2023

Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. Furthermore, training for the WBC is also time intensive, which can present an opportunity cost for some competitors. Milk can also be expensive.

Coaching 133

Coaching Equipment Travel Training 133

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 186

Coaching Sports Sourcing Influencer 186

Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Goliath Consulting

JULY 28, 2020

This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. Effective Communication. Practice will also help to build empathy for the guests and to handle difficult situations more quickly and readily. Conclusion.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Culinary Cues

MAY 26, 2020

Where is the leadership coaching on that? [] WE ARE ALL IN THIS TOGETHER: Yep – I have heard that many times before – so why does it feel like we are on our own? PLAN BETTER – TRAIN HARDER. What if they (rightfully so) are still nervous about being in public groups while the virus is still flourishing?

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. How long is the training program? ( 2) coach them out the door. Accountability.

Coaching 97

Coaching Employee Relations Hiring Document 97

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 200

Kitchen Safety Food Safety Cash Management Food Supply 200

Modern Restaurant Management

JANUARY 8, 2021

Like a little cooking coach in the kitchen, today’s kitchen display systems calculate cook times and tell you when each component of an order needs to be fired, dropped, whipped or chopped. Increase Communication for Everyone. Keep Masks On, But Get In Sync.

Technology 131

Technology Front of House Kitchen Safety Back of House 131

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

Culinary Cues

JUNE 11, 2021

Chefs can be great teachers when they understand the importance of communication, filtered words, and great storytelling. Learn to become a storyteller, build your positive vocabulary, discover how to use those filters, take a deep breath and coach your response to others – even when it is difficult to do so. Dan Fogelberg.

Coaching 441

Coaching Leadership Café Pricing 441

360Training

JULY 23, 2020

Training and Development: You Need Both. When you train your employees, you teach them how to follow specific procedures. Training and development can be the keys to higher staff retention, higher customer satisfaction, and better food safety. Training Reduces Management Turnover. Both are important. less turnover.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Bottleneck Management

OCTOBER 4, 2018

Cultivating a great working environment, motivating staff to be their best, coaching and developing, and doing everything they can to ensure our guests have the best experience possible.” Becoming a Trainer , then a Red Shirt , then a Manager In Training provides a path to master new skills while demonstrating your leadership potential.”

Management 114

Management Management Leadership Training 114

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Employee training and onboarding: what training videos, paperwork, and other tasks need to be completed for each employee in each location?

Operations 78

Operations Audits Cash Management Food Safety 78

Restaurant365

APRIL 26, 2022

Finally, there is also the cost of training new employees and a period of lost productivity as they learn their responsibilities. However, implementing industry skills training, mentorship, and a healthy culture takes time and may not show immediate quantifiable return on investment. Focus on training and development.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Sling

OCTOBER 9, 2020

Performance management is a regular, ongoing practice of communication and discussion between a business owner or manager and the employees who are part of their team. The purpose of this communication is to support, streamline, and facilitate the organizational strategy of the business. Let’s look at those phases in detail.

Management 78

Management Management Communication Coaching 78

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Have an orientation that radiates hospitality and a customer mindset (see actionable training tips below). Train employees to provide top-notch customer service. Role playing scenarios can really help, too.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Mad Mobile

FEBRUARY 26, 2024

If they’re too large, bar inventory and staff coaching can track and correct these issues while reducing overall orders in the process. Curb 75% of shrinkage One of the biggest revenue drains on bar inventories comes from pouring inconsistencies, slip ups ringing in drinks, and good old-fashioned pilfering. Take these lessons to heart.

Inventory 40

Inventory Bar Management Management 40

Future Food

MARCH 5, 2019

Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate. These are not always delivered due to poor staff training and supervision and as such, customer facing staff require coaching continually.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

Mad Mobile

MARCH 8, 2024

To keep your system online , consider implementing a second router and battery backup to keep you online when the power flickers.  Staff training and adaptation Staff buy-in and training are just as important as choosing the right system. Foster a culture of open communication about the new technology.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

Apicbase

MARCH 17, 2023

For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. Because technology integration allows your business systems to talk, it improves communication between the kitchen and front-of-house staff.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Perfect Daily Grind

JUNE 1, 2022

To find out more, I spoke to Hugh, one of his WBC coaches Pete Williams, and Professor Chahan Yeretzian. He also helped train Hugh for the 2021 WBC. It can already be challenging for baristas to effectively and clearly communicate with customers on a number of factors, such as origin, varieties, processing methods, and roast profiles.

2021 161

2021 Article Coaching 2014 161

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Automated and streamlined collection and remittance of city/county/state sales and use tax.

Webinar 176

Webinar Loyalty Program Online Ordering Social Media 176

Embrace the Suck

JUNE 8, 2019

John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. People high dominance are results driven, short on small talk, and can get a little short when communicating. Now if you decide to be the leader, then stop your whining and complaining and make some changes!

Leadership 216

Leadership Hiring Restaurant Law Bar 216