7 Shifts

JANUARY 10, 2024

Communication is key — collect feedback from staff about how they want to be compensated. Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g.,

Front of House 221

Front of House FOH Customer Service Back of House 221

7 Shifts

JANUARY 10, 2024

Communication is key — collect feedback from staff about how they want to be compensated. Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g.,

Front of House 195

Front of House FOH Customer Service Back of House 195

7 Shifts

SEPTEMBER 20, 2022

FOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. From clopen to FOH to BD and BOH, read on for meanings to the most common restaurant lingo. Get an inside look into what your manager takes care of, like team communication and task management.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

MAY 25, 2020

You likely already have a cleaning routine that you have communicated with your team and have some procedure of checking to ensure it has been completed. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Create a sanitization & cleaning checklist ??

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Determine who will be responsible for delivering orders to customers. Start your free trial.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers. Table of Contents.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Customer communications – Email and Text. Most simply do not have the time needed to research digital marketing strategies, let alone implement them.

Marketing 193

Marketing Social Media Mobile Ordering Website Management 193

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. From there, an API connects to your front-and-back-of-house to communicate the order.

Management 167

Management Management BOH Front of House 167

Modern Restaurant Management

MARCH 3, 2022

Meanwhile, poorly maintained front-of-house (FOH) areas can be a detriment to a restaurant’s reputation and bottom line. Communicate Your Cleaning Steps for Success. Restaurant Cleaning Tips that Take the Cake. Visibly clean restaurants showcase a commitment to safety and make these environments more welcoming for guests.

Kitchen Safety 173

Kitchen Safety Food Safety Front of House FOH 173

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

FOH 78

FOH Mobile Ordering BOH Front of House 78

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers.

Social Media 312

Social Media Restaurant Law Communication Employee Relations 312

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication In the 7shifts study mentioned above, employees who were at risk of leaving their jobs cited better communication from their managers as a reason they would stay. Everyone is shouting orders and requests.

Management 285

Management Management Communication Back of House 285

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Point of Sale Back of House 78

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. For a team to accomplish a common goal they must have communication as it is a key factor in relationship building all around. Guests were coming in and requesting the clams we didn't have. Chef Patel. Chef Butterfield. Photo by Ruben Cabrera.

Back of House 174

Back of House Front of House Communication FOH 174

Lavu

JUNE 4, 2019

When it comes to meal ordering and preparation, kitchen display systems (KDS) are replacing the need for handwritten and verbally communicated tickets in restaurants. Simply put, FOH is all of the areas that a customer is exposed to during their dining experience, like the host area and dining area. This helps reduce human error.

BOH 109

BOH FOH Front of House Back of House 109

Chef's Resources

SEPTEMBER 14, 2021

How to Run a Restaurant Pre Shift Meeting Every restaurant should have a daily pre-shift meeting before each service and ideally you would have one for the kitchen and a separate one for the front of the house, because the BOH and FOH teams have different challenges and priorities. A good pre shift meeting communicates […].

FOH 78

FOH BOH Front of House Communication 78

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. Don’t Confuse Customer Communications with Customer Loyalty. Loyalty is prized, but it’s not the same as effective communication. Communications through technology forms the basis of customer loyalty and fulfills customer needs at the same time.

Technology 191

Technology Loyalty Program Front of House Online Ordering 191

The Restaurant Times

MARCH 13, 2023

The Back of House Lingo The hustle and bustle of the back-of-house, the chaos that sustains the front-of-house (FOH), and the sheer urgency, mingled with various types of noises, create a different word in and of itself. Okay, not a complete language per se, but some code words that make communication easier.

Back of House 52

Back of House BOH Front of House FOH 52

7 Shifts

NOVEMBER 29, 2022

Keep communication flowing. Ksenia Adams said keeping communication open is vital. Since Michigan allows tip sharing (excluding salaried managers), Miss Kim starts both FOH and BOH staff at the same wage. High trust, open communication, and frequent feedback equal good culture. You know what you can afford.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Modern Restaurant Management

APRIL 8, 2020

Again, you are providing the guest with more control over their environment and communicating an effort to reduce the spread of germs. Though it seemed as though this trend had passed its peak on the trend curve, it will rise again due to how effectively it communicates cleanliness. Nori Noodles' FOH cleaning checklist.

White Paper 205

White Paper Seating Employee Relations Back of House 205

Modern Restaurant Management

MARCH 25, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. From there, an API connects to your front-and-back-of-house to communicate the order.

Management 88

Management Management BOH Front of House 88

Restaurant365

MARCH 25, 2020

Before repurposing your FOH staff for delivery, check with your insurance carrier to ensure that you’re covered for off-premise activity. If you’re properly insured for delivery, you can keep your servers, bartenders and other FOH staff working during this uncertain time. Communicate your food sanitation protective measures.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

7 Shifts

SEPTEMBER 15, 2020

Keeping open communication with your team builds trust and improves your leadership qualities. Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Download it for free now.

Management 195

Management Management Download Leadership 195

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. Doing so can help improve the efficiency and effectiveness of both your back-of-house ( BOH ) and front-of-house (FOH) teams. Here’s how to achieve that. There are many ways to do this, but consider starting by working on yourself first.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

The Restaurant Times

JANUARY 13, 2021

As the FOH staff spends the most time with the customers, they will naturally be hearing direct feedback from customers. Communicate Effectively. Communicate Effectively. A restaurant rebrand is incomplete without an effective communication strategy. Ask your servers about which menu items to cut or keep.

Marketing 104

Marketing Social Media FOH Customer Service 104

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) This information should be communicated when the guest makes their reservation. Marked spaces to eat or drink. Tables separated further apart (this will vary based on federal, state and local guidelines).

Outdoor 194

Outdoor Fine Dining Dine-in FOH 194

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Types of sensitive data in a restaurant. The most important ones for restaurateurs and operators to be aware of are: POS Data.

Audits 370

Audits POS Loyalty Program Information 370

Open for Business

MARCH 1, 2023

Bookkeepers, communications people, HR professionals, and others work in this space. Because cooks spend so much time behind the scenes in a uniform, their closets may offer fewer options than FOH folks. Plenty of people work not in the dining room or kitchen but in the restaurant’s office. For these jobs, keep it business casual.

Front of House 78

Front of House Back of House Uniforms Casual 78

Sling

MAY 9, 2021

3) Train FOH Staff On Your Loyalty Program. A crucial aspect of every successful rewards system is ensuring that your front-of-house staff (FOH) understands, values, and promotes the restaurant loyalty programs whenever possible. Communicate with your employees. Plus, Sling can do wonders for the rest of your business.

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Touch Bistro

MARCH 25, 2021

Here’s an overview of the process: Complete all necessary paperwork Set up direct deposit Communicate restaurant guidelines and policies Explain staff scheduling policies Set up new hires in your staff systems Provide hands-on menu training and tasting Provide mentorship and shadowing opportunities Give constructive feedback.

Hiring 52

Hiring Employee Relations FOH BOH 52

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. For example, being personable and communicative lends itself much more closely to a server job than a busser job. Your ability to stay organized.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Restaurant365

DECEMBER 1, 2021

One of the restaurant-specific features of the system are customizable FOH and BOH job description templates, saving time for the hiring managers and providing candidates with a clear understanding of the job’s responsibilities. “Communication between the candidate and the manager is definitely a lot easier now,” he said. .

Hiring 78

Hiring Demo Communication Back of House 78

Restaurant365

MARCH 12, 2021

One of the restaurant-specific features of the system are customizable FOH and BOH job description templates, saving time for the hiring managers and providing candidates with a clear understanding of the job’s responsibilities. “Communication between the candidate and the manager is definitely a lot easier now,” he said. .

Hiring 78

Hiring Demo Communication Back of House 78

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 397

Management Management Email Marketing Point of Sale 397

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference? A Guide For Managers June 2020 How Do I Manage Millenials?

Article 78

Article 2023 2022 2021 78

Modern Restaurant Management

MARCH 16, 2021

The past five years have been about the digitalization of the FOH, culminating in the pandemic during which restaurants have had to rely more than ever on online tools to continue operating curbside pick-up and delivery. What issues or trends will have impact in the next five years?

Fast Casual 111

Fast Casual Fine Dining Front of House Mobile Ordering 111