Embrace the Suck

MAY 24, 2023

Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. While experience is certainly crucial for specific roles, personality should carry substantial weight in our hiring decisions.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

AUGUST 26, 2021

The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. Get cutting edge tools, techniques, expert interviews and straight talk from host Donald Burns, the restaurant coach -someone who thousands of restaurateurs around the globe have hired to help them improve, expand and straight-up save their restaurants.

Coaching 195

Coaching Website Management Email Marketing Retail 195

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Hire It’s hard to find good staff. 7shifts' Hiring tools help to reduce the average expense of hiring a new employee.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

SEPTEMBER 13, 2023

The ‘Player-Coach’ Model Fosters Strong Relationships The best restaurant managers serve as workplace role models, leading by example and modeling desired behaviors such as keeping the guest experience front and center and being well-versed in menu offerings.

Management 190

Management Management Coaching Front of House 190

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Bad hiring is a disease. I think Uber is hiring. Reading books.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Culinary Cues

MAY 8, 2023

The chef is responsible for hiring, training, coaching, evaluating, and scheduling employees keeping in mind their skill level, personal issues and responsibilities, demands of specific positions in the kitchen (not everyone fits in every role), and an ever-changing influx of customers with their own demands.

Kitchen Safety 433

Kitchen Safety Food Safety Coaching Training 433

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team.

Coaching 110

Coaching Franchising Franchise Book 110

Culinary Cues

MARCH 22, 2023

Vince Lombardi, considered by many to be the greatest football coach of all time said: “Perfection is not attainable, but if we chase perfection, we can catch excellence.” They hire and train the most dedicated professionals to execute the plan, and they are always focused on the details. Lots of questions without answers.

Coaching 373

Coaching Fine Dining Café Training 373

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. Some people from the café; applied, and we hired one of them.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

NOVEMBER 8, 2022

There are several reasons why new employees may be incurring more injuries: Poor hiring choices. The hiring process may be rushed, and the wrong person could be chosen for the job. Hasty hiring choices can lead to faster turnover, operational problems, and potentially more on-the-job injuries. Inadequate training.

Management 201

Management Management Food Safety Hiring 201

Culinary Cues

FEBRUARY 9, 2022

THE LAW: It is not enough to hire competent people. The chef must be the coach who recognizes strengths and weaknesses and builds consensus around common goals so that the machine works properly. [] A Teacher and a Trainer. THE LAW: Look to the chef to see how the kitchen will act.

Restaurant Law 414

Restaurant Law Coaching Café Sourcing 414

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

DECEMBER 2, 2022

As a manager, hiring an employee doesn’t mean your job is over. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques.

Management 189

Management Management Point of Sale Front of House 189

Culinary Cues

MARCH 25, 2021

Chefs must know how to identify, hire, train, mentor, coach, evaluate, and sometimes cut a team member loose if his or her presence has a negative impact on the team. This network is there to help, advise, critique, support, and sometimes stop a chef from making a decision.

Communication 438

Communication Coaching Fine Dining Influencer 438

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work.

Coaching 195

Coaching Training Book Customer Service 195

Culinary Cues

MARCH 3, 2024

Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. Some studies have shown that the highest attrition in many kitchens happens within the first two weeks of employment.

Leadership 373

Leadership Restaurant Law Social Media Sports 373

Rocket Fuel

MAY 12, 2022

Schedule time to monitor new hires’ progress using KPIs . Operational metrics can help you understand how your new hires are performing. Check your metrics on your reporting tools, like Delaget Coach?and?Detect, Detect, to provide the data and guidance needed to identify meaningful coaching opportunities in just minutes. .

Coaching 52

Coaching Training Hiring Customer Service 52

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. This is what great organizations and great teams do.

Fine Dining 414

Fine Dining Coaching Dine-in Café 414

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 403

Leadership Point of Sale Training Coaching 403

Bar and Restaurant Coach

MARCH 2, 2020

The HR department has many jobs: hiring the right people, making sure that employees are treated in accordance with the company’s ethics, code of conduct, and culture statements. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position. The Actual Cost of Hiring a New Employee. 1 bar manager.

Coaching 97

Coaching Employee Relations Hiring Document 97

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? The right balance is critical and worth hiring sound technicians to design early on.

Fine Dining 320

Fine Dining Dine-in Front of House Design 320

Perfect Daily Grind

JANUARY 23, 2023

Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. Plane tickets and accommodation for trainers and coaches, relatives, friends, and colleagues may need to be paid for, too. lb at auction.

Coaching 133

Coaching Equipment Travel Training 133

Modern Restaurant Management

AUGUST 23, 2021

You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. You’ll need managers to advocate for employees’ great ideas, and coach them through the process, rather than passing the idea onward with a perfunctory “thanks.” But where are your innovators?

Innovation 197

Innovation Fine Dining Website Management Coaching 197

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 189

2001 Coaching Hiring Take-out 189

Rocket Fuel

APRIL 5, 2022

The BEST recipe for QSR success includes: Hiring the right people. Hiring the right people. You’re probably not going to be the one conducting the majority of your interviews, so to make sure you’re hiring the right people , take a look at your interviewers. Thoughtful, thorough training. Developing good leaders.

Coaching 52

Coaching Cash Management Hiring Training 52

Perfect Daily Grind

FEBRUARY 7, 2023

To discuss this issue further, I spoke with Eduardo Choza, Director of Coffee at Mayorga Coffee , Jenny Borrego, barista trainer at Degas Café , and founder of Alquimia Coffee Company and World Coffee Championship coach , Federico Bolanos. Read on for more of their insight. Why do so many WBC competitors speak English?

2011 134

2011 Coaching Events 2007 134

Modern Restaurant Management

OCTOBER 23, 2020

Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Coach your new hire on some relevant examples of this. Start with The Basics of Communication. Even seasoned restaurant professionals can use a refresher!

Communication 178

Communication Training Dietary Restrictions Customer Service 178

Modern Restaurant Management

APRIL 19, 2022

I’ve also found it’s easier to hire cooks, waitstaff, and hostesses with limited hours. They can also commit to coaching Little League or taking college classes at night. You can put a great deal of energy into finding the best person for the job and training that person to understand every aspect of the business model.

Specials 197

Specials Coaching Customer Experience Customer Service 197

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. Culture: Now the culture is started to be more thought out and is more designed with a focus on the guest experience. That's where having a clear plan and path pays off.

Leadership 354

Leadership Small Business Coaching Marketing 354

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Write your training guide as you’d coach them in person.) of restaurant jobs) restaurant workers losing their jobs this year alone.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Embrace the Suck

JUNE 8, 2019

John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. Step Two: Hire the Right People. You need to resist this urge to hire quickly. So how do you safeguard against a bad hire? That means getting back to fundamentals. Behavioral assessment.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.

Customer Experience 52

Customer Experience Hiring Customer Service Coaching 52

Bar and Restaurant Coach

AUGUST 1, 2019

Today we’re talking specifically to Baby Boomers, Gen X, and Millennials who (for the most part) will be hiring, training, and managing this new generation. What You Need to Know When Hiring, Training, and Managing Gen Z Employees. Welcome back to Part 2 of our 3-part series on Generation Z (aka iGen). Super Short Attention Span.

Hospitality 95

Hospitality Employee Relations Coaching Hiring 95

The Restaurant Coach University

SEPTEMBER 10, 2017

Because what I want to do is offer you some advice on how to select the best business coaching for your restaurant. What do you want to look for in a business coaches? I see so many business coaches in the market today have never actually owned their own restaurants. In fact, 95% of business coaches focus on systems.

Coaching 79

Coaching Take-out Marketing Hiring 79

Crunchtime

FEBRUARY 21, 2022

From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them. From validating comprehension, to coaching, to evaluating performance, these skills are highly transferable to positions even beyond trainer.

Leadership 78

Leadership Employee Relations Training Coaching 78

SpotOn

MARCH 19, 2024

Am I going to work on marketing or am I going to spend time coaching my staff? It’s something that requires wearing a lot of different hats, and often what ends up happening is operators have to make trade-offs. Am I going to spend time meeting my guests or am I going to spend time watching my costs?

Innovation 111

Innovation Seating Customer Experience Point of Sale 111