Social Hospitality

SEPTEMBER 27, 2018

Modern technologies change the world as we know it. New restaurant technology changes the game for operators and consumers alike. IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. For example, gone are the days where you have to wait for the server to bring your check. That’s still an option, but many restaurants now offer a smart payment system.

2018 170

2018 Technology Employee Relations Customer Experience 170

Social Hospitality

JULY 30, 2018

Restaurant marketing is forever changed by Instagram. When you walk into a bakery and order a Triple Cheese Cheesecake, what is the first thing you do when it arrives? If you belong to the Instagram generation, you likely take out your phone to take a picture. You don’t yet know what it tastes like, but taking a picture of this delicious-looking dessert is a must, isn’t it? You’re not alone.

2018 191

2018 Mobile Ordering Marketing Customer Experience 191

Wasserstrom

OCTOBER 12, 2018

The food delivery trend has exploded over the last several years and it shows no signs of slowing down. Even restaurants who never thought that they would be doing delivery have had to at least consider adding this service. But getting started with food delivery for your restaurant isn’t just as simple as taking orders […]. The post The 5 Biggest Food Delivery Risks appeared first on The Official Wasserstrom Blog.

2018 131

2018 Delivery Food Order Customer Service 131

Gecko Hospitality

NOVEMBER 21, 2018

Things are no different in the restaurant industry, and 2018 has seen some notable—and in many instances, challenging—tech trends that are changing facets of the business. The post The Most Challenging Restaurant Industry Technology Trends of 2018 appeared first on Gecko Hospitality. Every industry is being revolutionized by evolving and newly emerging technologies these days.

2018 59

2018 Technology Mobile Ordering Reservations 59

Harbor Touch

MAY 15, 2018

Working in a restaurant is stressfull. Food servers know there’s more moving than standing around in their jobs, but they may question their standing in a culture that doesn’t show them great respect. Lack of respect has been widely cited as a cause of workplace stress for restaurant workers.

2018 77

2018 Back of House Loyalty Program POS 77

Harbor Touch

APRIL 17, 2018

Filing it Down: 10 Tax Tips for Restaurants by Matthew Griffith, Jan 21, 2018. With Tax Day approaching, many people are getting the final touches done on their submittals. With restaurant taxes , you have some special tax considerations that are different from other business types.

2018 77

2018 Insurance Audits Employee Relations 77

Social Hospitality

NOVEMBER 8, 2018

It’s no secret food is one of the most popular segments on Instagram. Restaurants are taking advantage of this trend by catering to Instagrammers. For example, many now use simple presentation and photography techniques to help make food images go viral. Making a dining experience more Instagram-worthy means paying attention not just to the appearance of the food itself, but also to the architectural aspects of the restaurant.

2018 161

2018 Food Order Food Supply Food 161

Core Hospitality

OCTOBER 9, 2018

Getting the right people is always going to be a challenge. There are a few questions you need to ask your team. On every resume drop off is someone doing a 30 second screen with 3 important questions for them that matters to your operations. A thorough pre resume read, scanning points on education (They learn?) Sports (They are active?) job history (Loyalty, Experience?) At interview how is there confidence levels. That level of confidence may dictate their possible hiring position.

2018 112

2018 Hiring Sports Download 112

Harbor Touch

FEBRUARY 15, 2018

List of the Top 10 Must-Have Kitchen Equipment for Restaurants. Opening a brand new restaurant can be confusing and stressful. With so many different things to keep track of, it can be easy to forget kitchen equipment and appliances that are essential to operating your business. To help you stay on top of your to-do list and ensure that your restaurant opening goes smoothly, we created this list of the top 10 pieces of restaurant equipment that every establishment needs. Refrigeration Equipment.

2018 101

2018 Equipment POS Food Truck 101

Hot Schedules

OCTOBER 1, 2018

That’s why more than 230 industry leaders and innovators gathered in Austin, TX, for the 2018 edition of Spark, a conference by HotSchedules. We could go on all day about all of the things we learned at Spark 2018, but let’s try to boil it down to our three big takeaways: The Power in Partnerships. A huge thank you to everyone who made this possible, and stay tuned for more takeaways from Spark 2018, as well as information about next year’s 20th Anniversary extravaganza!

2018 73

2018 Innovation Technology Leadership 73

Thrive POS

DECEMBER 27, 2018

As any good comedian will tell you, delivery is everything. And when it comes to food delivery apps and services, the same rules apply. More and more customers are regularly using online ordering platforms to get restaurant food delivered to their home or office. And it is not just traditionally delivered items such as pizza or Chinese food either. Customers not only want delivery - they want options. According to a survey by Cowen and Co.

2018 86

2018 Food Order Online Ordering Ordering 86

Core Hospitality

DECEMBER 23, 2018

Does the manager take enough time developing their people Are they rallying the staff pre revenue period with a shift meeting? Creating direction and synergy with the staff. Managing the staff to create the guest experience? Working the floor via the “Manager 500” operations model. Are the managers conducting any one on ones with staff that need it post shift? Are there section seminars scheduled for advance training monthly? Are the best staff on a development plan to potentially be leaders?

2018 107

2018 Management Management Seminar 107

Sculpture Hospitality

NOVEMBER 23, 2018

[eBook]: Strategic Drink Pricing Guide. With a few pricing adjustments, and a slight shift in pricing strategy, most bars and restaurants could add significant profits without selling more drinks. The good news is that there are immediate action items you can take to improve profits in your bar operation. The key is moving from an overly simplistic pricing model to a more strategic pricing model.

2018 85

2018 Pricing Advertising Bar 85

Harbor Touch

OCTOBER 29, 2018

Restaurant of the Future: 7 Must-Have Technologies. The reality about the emerging Internet of Things (IoT) has made every business modeler begin to conceive the operations of their enterprises in a manner that overtly embraces technology. The restaurant industry is principally one of them. Even customers expect this paradigmatic shift for an all-round, optimal improvement of the industry.

2018 60

2018 Technology Transportation Mobile Ordering 60

Food Business

JUNE 28, 2018

Restaurant owners don't have time to wander around dreamily imagining good social media. You don't know everything about social media, either. BUT, you need clarity, instruction and examples. Zeroing in on what makes good content on social media--that's what you need. So this month I am focusing on Instagram. I'm going to let my research speak for itself. Here are good example of amazing social media from a restaurant. Here's what I learned.

2018 133

2018 Social Media Catering Article 133

Bottleneck Management

OCTOBER 26, 2018

It’s widely believed today that the church was attempting to replace the Celtic festival of the dead with a related church-sanctioned holiday ( Halloween 2018 ).” In the United States, October 31st is a time for candy, costumes, and Halloween cocktails. If you’re planning a Halloween party, we’ve got some ideas for special potions to serve. Learn the history of Halloween facts, and impress your guests with easy Halloween cocktails and spooky alcoholic Halloween drinks.

2018 90

2018 Influencer Reference Specials 90

Wasserstrom

DECEMBER 18, 2018

Restaurant cleaning isn’t at the top of anyone’s list. But it is essential for a number of reasons. First and foremost, if you don’t keep up with your restaurant cleaning, you may run afoul of the Health Department. No one wants that. Especially now that services like Yelp are adding health inspection scores to online […]. The post Restaurant Cleaning: 6 Neglected Areas You Should Clean ASAP! appeared first on The Official Wasserstrom Blog.

2018 90

2018 Blog Management Management 90

Wasserstrom

JULY 2, 2018

Experience matters for your restaurant. When there are so many dining choices and new restaurants seem to pop up daily, you need an edge to compete. How can you differentiate your restaurant? A new study from the Ohio State University and the University of Chicago might provide an answer. According to study authors Robert Smith […]. The post A Unique Experience Can Make Your Restaurant’s Food Taste Better appeared first on The Official Wasserstrom Blog.

2018 72

2018 Customer Experience Blog Food 72

BNG Point of Sale

AUGUST 12, 2018

A lot of bar owners dream of having an experience like Cheers, one where customers are happy, and the drinks are flowing. But it’s a lot more work then you’d assume, and it can be difficult to make any money from it. Sometimes it can seem like you’re doomed to lose money and never see any profit from all your hard work. While it’s true the profit margins for bars are not massive; it is possible to increase the profitability of your bar with a few simple changes.

2018 63

2018 Bar Inventory 2000 63

Food Business

NOVEMBER 16, 2018

KEEP CURRENT As an owner of a food related business, you have people and responsibility pulling you in different directions. So, if bringing one more task to your attention is not what you want to read, stop now, come back later.Know that its not good to ignore the appearance of your business. It's easy to tell yourself “no one notices” or you don't care, or even “it doesn't really matter”, or wish them away. But it does make a difference.

2018 100

2018 Workshop Social Media Email Marketing 100

Food Business

FEBRUARY 8, 2018

THREE SYSTEMS FOR RESTAURANTS. This month I've find myself thinking, "the procedures in the restaurant arn't current!" Restaurants, cafes and breweries are ever changing, and hopefully ever growing. Adding technology is part of those changes. When a technological solution and system is working, then every day feels less chaotic. More like a train moving down the track. Ultimately if your not making money in your restaurant, chances are there is little to no structure.

2018 100

2018 BOH POS Brewery 100

Wasserstrom

JUNE 25, 2018

Online advertising has become an important part of restaurant marketing. With unprecedented reach and targeting options, online ads seem like a great way to reach potential customers. And often, that’s exactly what happens. But research has shown that sometimes online restaurant marketing can actually benefit the advertiser’s competitors more than it helps the advertiser itself. […]. The post Advertise Your Restaurant Online? Your Ads Might Actually Be Helping Your Competition!

2018 71

2018 Advertising Blog Marketing 71

Food Business

OCTOBER 11, 2018

Marketing starts with the small phrases and simple messages you say every day. Gather those thoughts, messages and what makes you unique in one place. HOW TO IMPROVE YOUR MARKETING QUICKLY is really helpful workbook. It's a free workbook. And it's easy to sit down each day, for 5 days, for 10 minutes; or, all in one solid hour. Capturing the essence of your restaurant (or cafe, catering company, or brewery!) is only hard because you are so close to it every day.

2018 100

2018 Website Management Marketing Brewery 100

Food Business

JUNE 8, 2018

4 Things You Didn't Know About Advertising On Yelp in 2018 Here is a great iconographic on Yelp. Familiar logo that conjures a love-hate relationship with owners. Are you a skeptic when it comes to YELP? As owners of restaurants, we are. This topic is visceral, real, and even unpleasant. I’m actually conflicted: as a restaurant person, I too can get annoyed by YELP. As a customer, I'll admit my truth: I find the app useful at times (more on this below!).

2018 100

2018 Advertising Travel Brewery 100

Food Business

AUGUST 6, 2018

Arn't you tired of the struggle to attract and/or find good employees to your cafe, brewery, restaurant or catering company? This problem is real. I'm not even going to belabor that point. It's just gonna make us sad! Instead, let's give you an outline that might help you reset your hiring habits and procedures, and give you better results. Ready, set, go! HIRING HABITS Job description -- do you have your tasks, responsibilities clearly bulleted out?

2018 100

2018 Cash Management Hiring Brewery 100

Wasserstrom

NOVEMBER 9, 2018

Having a senior citizen friendly restaurant could improve your business. Older adults are an important demographic for restaurants for several reasons. First, the percentage of the population that is over age 65 is projected to more than double in the next 50 years. And older adults often have more disposable income and free time to […]. The post 6 Ways to Make Your Restaurant Senior Citizen Friendly appeared first on The Official Wasserstrom Blog.

2018 84

2018 Blog Management Management 84

Wasserstrom

DECEMBER 4, 2018

Jars are versatile. They’re functional. They’re affordable. And, they’re everywhere. Jars as lights. As candle holders. As vases. As piggy banks. As décor. As cups. Even as tissue holders. They’re subtle, so you might not have noticed, but the jar phenomenon is in full swing, and we’re here for it. Jars aren’t just popping up […]. The post 16 Creative Ways to Use Jars in Your Restaurant appeared first on The Official Wasserstrom Blog.

2018 81

2018 Blog Management Management 81

Wasserstrom

NOVEMBER 1, 2018

As the leaves fall from the trees and the temperature gets a bit more brisk, we know that winter is just around the corner. As a restaurant owner, you should begin thinking about how the colder weather can affect your business. With a little bit of forethought, you can prepare your restaurant for winter. And […]. The post 9 Tips to Prepare Your Restaurant for Winter appeared first on The Official Wasserstrom Blog. Restaurant Management catering delivery holidays menus seasonal

2018 81

2018 Blog Catering Delivery 81

Harbor Touch

JUNE 26, 2018

Have you heard the one about the stereotypical restaurant owner ? How he loves the business but hates the business and spends his entire life complaining about how he doesn’t have a life. Even worse, are you that person? In the eyes of everyone else, you’re accomplished, influential, prosperous, admired, and in control of your schedule. So, why don’t you see it that way? Busy Isn’t a Badge of Honor.

2018 76

2018 Small Business Cash Management POS 76

Harbor Touch

NOVEMBER 5, 2018

Starting a business is like bringing a new life into the world. It needs the same amount of care and nourishment that a child would need during its growth. It is therefore imperative to choose every business product, software and make business decisions with utmost care and precision for this will determine the business growth. Billing software helps in doing precisely that. As the name suggests, a billing software aids in billing.

2018 60

2018 Inventory Management Management 60

Food Business

APRIL 9, 2018

Today’s blog is focused on the quality of your food and the product you serve in your restaurant. The best tool to manage change in your restaurant is The Six Pillars of Success. Taking a little time to study each pillar helps owners focus. Hopefully it is helpful to you, and you do not get overwhelmed. With reflection comes improvement. It works for the team and guests. The Six Pillars, briefly, are strategy, financial stability, operations, product, distribution, and customer experience.

2018 100

2018 Serving Bar Menu 100

iTab POS

DECEMBER 12, 2018

Point of sale systems have come a long way in recent years. They are no longer only used in restaurants but in bars, coffee houses, and even food trucks! Now, POS systems are increasingly being used in wineries. Inventory management capabilities of many systems have been improved drastically and automated stock management is something that appeals to winery owners everywhere. Small obscure wineries and large distinguished ones alike have been increasing their business efficiency with POS systems.

2018 46

2018 POS Inventory Point of Sale 46

Harver Hospitality

OCTOBER 16, 2018

Hospitality industry is struggling with high turnover rates. You can fight this by hiring the right people! Take a look at the skills high performing hospitality employees must have and how to measure them. Recruitment Inspiration Hospitality Data-Driven Recruitment Quality of Hire Recruitment

2018 58

2018 Hiring Hospitality Recruiting 58

Harbor Touch

APRIL 5, 2018

Get a Free Ingenico iPP320 Chip Card Reader With Every New Hospitality POS System. 4/5/2018 – Harbortouch’s CEO Jared Isaacman announced today that every new Elite Hospitality or Bar & Restaurant POS system would come with a free Ingenico iPP320 EMV chip credit card reader ! The Ingenico iPP320 offers some great features to protect your business. EMV chip card reader with tip adjust. PCI-validated P2PE. Virtually eliminates breach risk when properly configured.

2018 76

2018 POS 2005 Bar 76

BNG Point of Sale

JULY 15, 2018

Getting a point-of-sale system is one of the first pieces of equipment a restaurant owner debate spending money on when they are investing in a new establishment. Point-of-sale systems have the reputation of being an expensive piece of technology that rings up items and lets you process payments. However, investing time and money in utilizing your POS system can be the difference between your business keeping its doors open or it closing down.

2018 57

2018 Point of Sale Waste Inventory 57

iTab POS

NOVEMBER 8, 2018

Boost Customer Retention. People say that the ‘first impression is the most important’ and it is. But that does not mean it’s the only thing that’s important. A well-rounded experience is more than just the first impression. Especially in the business world, leaving customers with a memorable experience is vital for your business. It’s the experience that keeps people coming back. For the sake of our argument, we will break down the consumer experience into three stages: The first impression.

2018 43

2018 Email Marketing Customer Experience Loyalty Program 43

Wasserstrom

MAY 2, 2018

The weather is warming up. People are coming out of their winter hibernation. They want to be out in the fresh air. So, what better way to add interest to your restaurant or bar than to have an inviting outdoor patio space for your customers to enjoy? But you can’t just throw some tables and […]. The post 7 Tips for Preparing Your Outdoor Patio Space for the Season appeared first on The Official Wasserstrom Blog. Restaurant Management lighting outdoor patio patio heaters pest control

2018 79

2018 Outdoor Bar Blog 79

iTab POS

NOVEMBER 8, 2018

Running a restaurant business is no easy feat. You need to work round-the-world and time is limited for you. In such circumstances, your ability to run business operations without reducing the quality of food and service can be the difference between failure and success. Customer service is a big part of the highly competitive restaurant business, and whoever delivers it best gains a competitive advantage over its challengers.

2018 40

2018 POS Cash Management Inventory 40

MBB Hospitality

NOVEMBER 13, 2018

The restaurant business can be tough. It takes a strong passion for what you do to help you stick out the long hours and emotional and physical fatigue. If you are doing it alone, it can seem like a long uphill battle. Don’t worry though, help is on the way. Check out these restaurant consulting tips for the DIY restaurant owner or manager: The customer is always right. In any customer-facing business, the adage “the customer is always right” is the mantra that every staff member has to live by.

2018 40

2018 Cash Management Food Supply Food Order 40

BNG Point of Sale

OCTOBER 21, 2018

Having good data can make a world of difference when you’re trying to make decisions for your business. Good data can help you know what product is selling really well or when it’s time to retire products that aren’t making you money. A lot of businesses tend to overlook one of the easiest ways to see which items are most profitable, just by looking at your sales reports. The sales reports generated by your POS system can be just as valuable as inventory tracking, and drive more sales.

2018 56

2018 Point of Sale POS Inventory 56

iTab POS

NOVEMBER 11, 2018

The Importance of Social Media Technology and Imagery in Food Businesses. According to new research, people have started to look at purchases differently, with them valuing experience more than the physical products themselves. This is the rise of the “experience economy.” ” Studies say that people are more likely to spend money on something if it leaves them with a memorable experience. Supplying customers with just a product is the bare minimum you can do now.

2018 43

2018 Customer Experience Customer Service Food Supply 43

Wasserstrom

JUNE 15, 2018

School’s out and kids everywhere have begun looking for summer jobs. This can be both a blessing and a burden for the foodservice industry. Teen workers can help fill in shift gaps at wages that are attractive for employers. But managing teens is not without its share of potential problems. Fortunately, a little advance planning […]. The post 8 Tips for Managing Teen Summer Workers appeared first on The Official Wasserstrom Blog.

2018 68

2018 Management Management Blog 68

Izettle

APRIL 30, 2018

It doesn’t matter how awesome your food is – or that your friends think you’re a social genius. Facing angry customers is inevitable for anyone running a restaurant, food truck or food stand. Follow these five steps and transform difficult moments into positive customer experiences. All of a sudden you’re in front of an upset customer who just started yelling. In your face! Your pulse is rapidly increasing, in the heat of the moment, we advise you to …. Do listen, do not argue.

2018 54

2018 Customer Experience Food Truck Food Order 54