Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. The crisis highlighted the fragility of our food system and the interdependence we all share.

Sustainability 190

Sustainability Book Waste Food Supply 190

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). Marketplaces Will Become More Expensive for Consumers and Operators. Breakfast Becomes Even More Essential.

2022 193

2022 Hospitality Brewery Mobile Ordering 193

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. Square collaborated with Wakefield Research to survey restaurateurs, retailers, and consumers across the U.S.

Social Media 131

Social Media Retail Website Management Online Ordering 131

Modern Restaurant Management

APRIL 12, 2023

During the pandemic he helped advise Milk Bar CEO Christina Tosi’s shift from retail to ecomm—resulting in the launch of Milk Bar’s rapidly expanding collection of CPG products. At RSE, for example, we have been actively looking at more CPG brands than ever before. What’s the investment forecast?

Back of House 178

Back of House Customer Experience Retail 2024 178

MadMobile

APRIL 26, 2023

Connected commerce is a rapidly growing trend in the retail and restaurant industries, and it is changing the way businesses interact with their customers. In this guide, we will explore the key components and benefits of this system, along with some popular brands that have successfully integrated it.

Mobile Ordering 98

Mobile Ordering Loyalty Program Retail Point of Sale 98

Embrace the Suck

JUNE 13, 2022

COVID-19 has really shaken up our industry to its core. I left on the 27th and while we were there, I remember our last night and how we were walking around the Plaza at Mercado San Miguel and the world could not be more exciting. Italy had just exploded with cases while we were in Madrid, but nothing really happening in Spain.

Retail 221

Retail Social Media Events Take-out 221

Modern Restaurant Management

FEBRUARY 23, 2022

Therefore, across the supply chain, food industry leaders need to prepare now – and that includes restaurant executives. Tainted food has cost the food industry billions of dollars in recalls, lost sales, and legal expenses. The Roots of FSMA. Let’s take a step back. ” Why Restaurants Should Pay Attention.

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Food Safety Food Supply Supplies Restaurant Law 186

Modern Restaurant Management

JUNE 28, 2023

What may bother consumers even more than upwardly-climbing tip prompts at restaurants is the fact that they are now being asked to tip at a host of businesses in and outside of the restaurant industry where they feel tips are not earned. If tech tipping continues, we will likely see a backlash from consumers.

Customer Service 178

Customer Service Mobile Ordering 2023 Retail 178

EATER

SEPTEMBER 20, 2023

Justin Sullivan/Getty Images According to a new study, grocery stores could keep more food out of landfills, increase profits, and pad customers’ pockets by adopting a practice widely used by airlines, hotels, and other industries This story was originally published on Civil Eats. Prices serve a very important role,” he says.

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Waste Pricing Airlines Food 111

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. In 2023, the restaurant industry faced several challenges and made some missteps along the way. One significant issue was the industry's struggle to fully adapt to the post-pandemic world.

2023 192

2023 Loyalty Program Mobile Ordering Consumer Goods 192

Modern Restaurant Management

SEPTEMBER 23, 2020

In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. SpotOn Secures $60M Funding.

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Serving White Paper Food Recycling 193

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We, the good guys, must remain vigilant, fortifying our strategies with a comprehensive approach to fraud prevention. Read the first part, here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

SEPTEMBER 15, 2021

Alignable’s September Hiring Poll shows that the labor shortage many industries have experienced this summer is only getting worse, due to Delta variant surges and inflation. Retailers are having a tougher time each month, as well. ” Food Retailing Report. Hiring Crisis Facts. Delivering Excellence.

2021 175

2021 Loyalty Program Retail Online Ordering 175

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. It's beyond just a dinner; it's an opportunity to take diners on an adventure crafted to say, 'Relax; we've designed this experience just for you.' Why the buzz?

2024 192

2024 Loyalty Program Food Order 2030 192

Perfect Daily Grind

JUNE 22, 2022

Over the past few years, demand has been growing for coffee that is easy to prepare and high in quality – and we’ve subsequently seen a rapidly-growing market for self-serve coffee machines emerge. I spoke to three industry professionals to find out more about the self-serve coffee market.

Serving 135

Serving Marketing Customer Service Beverage 135

Modern Restaurant Management

DECEMBER 30, 2020

New and existing tools like QR codes served an essential role in maintaining social distance as restaurants approached contactless dine-in capabilities fit for our new normal. “Together, restaurants, industry leaders and diners rallied to adapt, pivot and rebuild, setting the stage for a more sustainable, self-reliant future.

2020 206

2020 Merchandise Retail Point of Sale 206

Hot Schedules

NOVEMBER 20, 2020

Continues Focus on Hospitality and Retail Success. H otSchedules was created in 1999 to solve one of the hospitality industry’s most complex problems: keeping teams connected. This expansion marks a significant milestone for our company as we continue to grow strategically. HotSchedules Gets a New Look.

Retail 78

Retail Customer Service Hospitality Hotels 78

Future Food

FEBRUARY 9, 2021

The infographic below shows that cafes and restaurants have bounced back better than other retail sectors in Australia since the industry has reopened. Here in Australia, December 2020 Retail Trade data shows that Cafes and Restaurants have had the strongest bounce-back from the March – May period than any other category of retailing.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. From grocery to retail; offering an opportunity for consumers to linger or pop in to pick up a meal not only adds revenue opportunities but also foot traffic and consumer preference data.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Quirky Combos : This year, we also saw some unique combinations!

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2024 2023 Food Order 2013 166

Modern Restaurant Management

DECEMBER 19, 2022

That’s why we conducted the Liquid Insights Tour to explore the latest trends in mixology and wine. For the tour, we traveled to Houston, Kansas City, Las Vegas, New York, Los Angeles, and Chicago, visiting a wide collection of over 80 bars and restaurants, from brand new and iconic to others that have stood the test of time.

Bar 186

Bar 2023 Back of House Coaching 186

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Restaurant management software vendor Upserve found that, in large suburbs across the U.S., As the U.S.

Customer Experience 215

Customer Experience Online Ordering Mobile Ordering Customer Service 215

7 Shifts

NOVEMBER 3, 2022

When my friend was 22, she served at a steakhouse that mandated short dresses and heels. I have been serving plant based charcuterie since 2008.Broccoli The industry needs to do better to take care of its workers. We spoke to 4 women restaurant leaders about their philosophies on leveling the playing field. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. We should never underestimate the importance of customer perceptions, expectations, and new ideas.

Cash Management 266

Cash Management Point of Sale Leadership Website Management 266

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. is a preview of the trends and practices that will shape the hospitality industry in 2021. Here are their views. af&co Do The Hustle.

2021 199

2021 Hotels Airlines Guest Recovery 199

Modern Restaurant Management

APRIL 22, 2020

He is also the President of The National Association of Wine Retailers. As the largest rare wine retailer and wholesaler in the country, we work with fine dining restaurants all across the nation including many that are Michelin ranked, Wine Spectator Grand Award winners. Now we are expanding our focus.

Retail 145

Retail Seating Customer Service Supplies 145

Modern Restaurant Management

JULY 14, 2021

In this episode of The Main Course Host Barbara Castiglia speaks with Christina and Chris Norton of Revenue Management Solutions, which helps the restaurant and retail industry identify profitability opportunities through data-driven analytics and tech-enabled solutions that optimize sales, menus, and a brand’s financial health.

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Menu Pricing Retail POS 106

Modern Restaurant Management

MARCH 10, 2020

And how are other restaurants and industry insiders responding to this growing health concern? ” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. We are trying to be responsible and calm.”

Kitchen Safety 200

Kitchen Safety Food Safety Cash Management Food Supply 200

Modern Restaurant Management

FEBRUARY 17, 2020

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. Our research has found that 64percent of consumers have walked out of a retail store because of its physical appearance. The Basics of Bathrooms.

Customer Experience 182

Customer Experience Front of House Back of House Consumer Goods 182

Modern Restaurant Management

JANUARY 18, 2021

Undoubtedly, one of the most affected industries as a result of the COVID-19 pandemic was the restaurant industry. Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail.

Loyalty Program 199

Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

Food Safety 205

Food Safety Mobile Ordering Kitchen Safety Online Ordering 205

Modern Restaurant Management

APRIL 7, 2020

“We have significant issues with the CARES Act treatment of independent restaurants as it currently stands. Over two million waiters and waitresses need a job when this crisis ends, and we need assurances from Congress that they will listen to the specific needs of independently-run restaurants during the next round of discussions.

Tip Distribution 157

Tip Distribution Healthcare Hospitality Food Supply 157

7 Shifts

MAY 2, 2023

So I've done both sides of the restaurant, a lot of different jobs in the restaurant industry before my husband and I decided to move to Asheville, North Carolina to open Cúrate, our first restaurant, which we opened in 2011. And also we were seeing a really large pay discrepancy. A lot of people didn't.

Front of House 195

Front of House Back of House Insurance Seasonal Menu 195

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. Prior to joining BurgerFi, Goodhew served as Director of Software Engineering at Macy’s, Inc.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

DECEMBER 14, 2020

In this edition of MRM News Bites, we feature resources to help restaurants survive the winter weather and the learning how to improve bread-baking skills. They are an executive search firm that matches talent within the industry. Make it This Winter. US Foods Holding Corp.

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Webinar Customer Experience Mobile Ordering Customer Service 186

Future Food

OCTOBER 20, 2020

So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. Given this backdrop, there are a number of key trends that we are looking at as we move into 2022. will be here.

2022 145

2022 Design Food Back of House 145

Modern Restaurant Management

MAY 17, 2021

We are delighted to repeat the highly regarded On Premise Channel Strategy Study and excited to now have very similar insights available for Canada and Mexico. retail sales excluding automotive and gasoline increased 23.3 retail sales excluding automotive and gasoline increased 23.3 The Spending Pulse. Online sales grew 19.9

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2021 Consumer Goods Small Business Fine Dining 189