Modern Restaurant Management

MAY 30, 2025

The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency. This transition towards healthier options has benefited QSRs in bringing a wider base of customers, such as those with a focus on nutrition and dietary needs.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MAY 6, 2022

Therefore, they are turning to vegan confectioneries that make use of vegan chocolate, vegan flour, and vegan sugar for their products. Nevertheless, many of these products have always been vegan. The biggest change in formulation is the switch to non-dairy milk for products labeled as 'milk chocolate.'

Consumer Goods 492

Consumer Goods Allergens Food Supply Sustainability 492

Modern Restaurant Management

JULY 22, 2020

In truth, most suppliers, particularly large ones like Sysco and US Foods, carry a variety of gluten-free products. Gluten-free products have come a long way when it comes to taste and texture. Gluten-free products have come a long way when it comes to taste and texture.

Serving 427

Serving Food Truck Front of House Loyalty Program 427

Modern Restaurant Management

FEBRUARY 17, 2020

This edition of MRM News Bites features Toast, Yelp, Aramark, Clover and Fiserv, OpenTable, Tripadvisor, Rich Products, Taffer’s Tavern, Dinova, DeliverThat, ParTech, SpotOn and TouchBistro. ” Yelp Adds Products. The new products have been piloted by ?Denny’s? Toast Secures $400M Funding. Denny’s?

Sports 383

Sports Point of Sale Entertainment Customer Experience 383

Culinary Cues

JUNE 9, 2024

Unfortunately, your customers are oblivious to the difficulty in operating a restaurant, especially at a time when challenges are abundant. As was the case for generations, customers expect that ingredients come from the farmer, fisherman, rancher, and producer to you. So, their expectations remain high, and their patience is low.

Customer Experience 437

Customer Experience Café Customer Service Training 437

EATER

JUNE 17, 2024

Made with shrimp, scallops, and haddock, the Sea Dog existed at the intersection of shrimp roll, fish cake, and hot dog, with the lively springiness of a good fish ball and clean, delicate flavor of seafood. When Korean corn dogs trended recently , some were stuffed with fish cakes. floundered.

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2022 Waste Casual Customer Experience 284

EATER

OCTOBER 2, 2024

Whole Foods Whole Foods is bringing back the original recipe for its Berry Chantilly Cake, after customers voiced their outrage It is one of life’s great cruelties that many daily treats — a warm latte, a slice of cake — exist at the whims of corporate behemoths, who at any moment can rip them from our helpless fingers.

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Food 2005 Customer Experience Book 284

EATER

SEPTEMBER 26, 2024

Lille Allen/Eater A slice of cake and glass of Champagne are customary, but some places go the extra mile I love birthdays. It’s fun to get dressed up, go to a fancy restaurant, and await the pièce de résistance: a slice of cake with a glowing candle on top and, maybe, some singing. A flute of Champagne works, too.

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Loyalty Program Reservations Specials Customer Experience 317

Modern Restaurant Management

FEBRUARY 27, 2020

Restaurant operators agree that the use of technology provides a competitive advantage, and as such are investing in customer-facing technologies that will enhance service and convenience for their guests. However, despite these concerns, only 18 percent of consumers consider food waste as a personal priority when choosing a food product.

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2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Paytronix Systems, Inc., A census-balanced panel of 2,072 U.S.

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2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 3, 2020

My passion for PJ’s Coffee, mixed with great products we offer is bound to bring guests in and have them love the franchise as much as I do.” "ezCater's platform provides effortless online ordering and exceptional customer service." “I have been sharing my love for the brand with anyone who would listen.

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Franchise Franchising Catering Online Ordering 414

Modern Restaurant Management

JULY 15, 2020

The NYU Stern School of Business and Uber Technologies released, “ COVID-19 and Digital Resilience: Evidence from Uber Eats ," a study that establishes that digital platforms enabled restaurant survival during the COVID-19 lockdown by providing critical continuity in access to customers. red velvet cupcake: 196 percent more popular.

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2020 Mobile Ordering Point of Sale Food Supply 487

EATER

SEPTEMBER 18, 2024

But considering the ubiquity of the Tupperware name — which is now used to describe plenty of food storage products not actually made by Tupperware — how did we end up here? It’s also true, though, that somewhere along the way, Tupperware appears to have become confused about what its customers actually want in a kitchen product.

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Recruiting 2023 2022 Retail 313

EATER

OCTOBER 19, 2023

At the vegetarian diner Superiority Burger in New York City, some of the food, like Darcy Spence’s new and already-famous coconut cake, is “accidentally vegan”; at Pietramala in Philly, Jeremy Hrycko comes up with inventions like his chocolate-adjacent “corn amino.” We could kind of throw the rules out the window. Eggs do something similar.

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Email Marketing Seasonal Menu 2011 Book 339

EATER

APRIL 25, 2022

Food production had already been industrialized — consider that Upton Sinclair’s The Jungle , a harrowing account of the meat industry, was published in 1906. In November 2021, Kurt Oriol started Campo Grande, a company that specializes in high-end Spanish food products. Oriol hopes to sway customers on frozen fish. Sizzlefish.

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Sustainability Food Supply Fine Dining Sourcing 246

Modern Restaurant Management

MARCH 30, 2020

OpenTable will expand its reservation technology to allow grocery stores, permitted major retailers, restaurants, pop-up shops and to go concepts to display available shopping times that customers can book in advance or join a waitlist at the door. It’s a flexible solution for restaurants and a frictionless experience for customers.

Food Safety 251

Food Safety Food Order Technology Customer Service 251

EATER

APRIL 4, 2023

Wagyu beef, seafood, sake, and miso, four of Tōhoku’s most famous products. The region produces 30 percent of Japan’s total rice yield and has the highest production volume per capita. The harvest has inspired local takes on rice cakes such as Akita’s kiritanpo, a sticky rice cylinder skewered on a cedar stick and toasted.

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Brewery Back of House 2011 Hotels 261

The Rail

NOVEMBER 1, 2022

While customers may have a few favorites, a menu that never changes gets boring, fast. But finding inspiration is no piece of cake. Customers crave a sense of consistency and continuation. Furthermore, you need to consider the kind of customers you get on a daily basis. These are all good questions to ask yourself.

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Menu Seasonal Menu Social Media Bar 279

EATER

JUNE 15, 2020

Most have culinary degrees and worked as professional bakers, chocolatiers, and chefs before coming to King Arthur, where they generally work in education, recipe-developing, or product-testing roles in addition to answering the hotline. We hear from people who just don’t know who else to call.”. What a lovely bundt, Marilyn!”

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Social Media Magazine 2017 Customer Service 363

7 Shifts

JULY 31, 2020

Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Manager Log Book— Managers can keep track of whatever is important for their daily operations—from maintenance requests to customer complaints—with daily summaries sent to the whole management team.

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Management Management Document Events 370

EATER

APRIL 1, 2021

Today, many grocery stores offer a variety of ersatz dairy products unimaginable even five years ago: While the old-school melted-crayon stuff hasn’t gone anywhere, you can also find soft and hard non-dairy cheeses, yogurt, and even butter.

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Food Order Book 2015 Point of Sale 359

EATER

APRIL 23, 2021

Whether we’re meeting customers in our bakeries or in the freezer section, we know they’re getting a true Levain Bakery experience,” founders Pam Weekes and Connie McDonald said in a statement. Levain “will expand only as quickly as we are able to maintain the quality of the product,” said CEO Andy Taylor.

Food 246

Food Customer Experience Travel Marketing 246

EATER

FEBRUARY 22, 2023

It’s where pistachio is popping off , where cake pops came to the masses, and of course where PSL continues its reign. Starbucks refers to the drinks as a “revolutionary new coffee ritual,” with olive oil being steamed, shaken, or blended into both the Oleato drinks and, in some markets, into any drink customers want.

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Reference Customer Experience Small Business Beverage 284

EATER

DECEMBER 21, 2020

The initial quarantine of 2020 created a baking boom that shattered the flour supply chain, but King Arthur Flour came back from it even stronger In March of 2020, King Arthur Flour was cruising to the end of its winter season, when mill partners slowed production to do maintenance and the company ran its leanest inventory of the year.

Food Supply 341

Food Supply Supplies 2020 Consumer Goods 341

7 Shifts

JANUARY 31, 2023

This makes the day the perfect occasion for restaurants to offer special menus or wine pairings and to celebrate romance with their customers. If you have any products that come in heart-shaped packaging (e.g., You could offer special romantic desserts with unique names such as “I Love You Cookie” or “My Love Is Yours Cake.”

Specials 195

Specials Online Ordering Email Marketing Loyalty Program 195

Modern Restaurant Management

NOVEMBER 2, 2021

“We felt very comfortable throughout our evaluation process with Bad Ass Coffee of Hawaii because they share the same values in business and customer relationship that we do at Rothwell Development,” said Cody Rothwell, President of Rothwell Development Company, LLC. 1 coffee hub in Tennessee,” Cody Rothwell.

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Franchise Franchising Leadership Beverage 450

Perfect Daily Grind

APRIL 17, 2022

It might come as a surprise to know that coffee has been used in a range of food products for over 150 years. To learn more about the market for edible coffee products, I spoke to Kelleigh Stewart from Big Island Coffee Roasters , as well as Brittany Heyd and Meli James, the co-founders of Mana Up.

Consumer Goods 214

Consumer Goods Travel Food Supply Innovation 214

EATER

JUNE 18, 2020

Bakers familiar with the product went to stores braced to find bottom-of-the-barrel flour, only to come upon the brand they had often wished they could get locally. But plenty of flours have lower protein levels: Pastry flour contains around 9 percent, and cake flour between 7 and 9 percent. When the J.M. Smucker Co.

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Retail Food Supply Website Management Email Marketing 261

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. They launched their own spirits company One Life Spirits just over one year ago and distribute their product throughout the Midwest.

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Brewery Design Food Supply Equipment 348

Perfect Daily Grind

JUNE 21, 2020

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Data from Square reveals that 5% of coffee shop customers in the US return to that same café that very same day. But quality isn’t enough to win you customers. Consumers Seek Experiences as Well as Products.

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Café Consumer Goods Customer Experience Beverage 179

EATER

SEPTEMBER 24, 2021

Located in the Bavarian village of Zwiesel, Schott Zwiesel can trace its glassmaking roots back to the late 19th century, and is today part of the Schott AG corporate family, a multinational German glass company that makes a broad range of glass products. Schott Zwiesel Tritan Burgundy glasses. The Grassl Cru red wine glass. Josephinenhütte.

Fine Dining 284

Fine Dining Travel Design Online Ordering 284

Modern Restaurant Management

AUGUST 17, 2023

It can also introduce efficiency while providing quality results, so chefs can streamline their operations and offer the best menu items to their customers. These include: Flat beater for mashing potatoes and mixing cakes or icing. It is important, however, to know what to look for in a mixer and how to make the most out of it.

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Equipment Take-out Operations Pricing 221

EATER

MARCH 26, 2021

It helped that I had every single one of the ingredients at home already (a rare occurrence) and that I was in the mood for something vegan after having spent the previous days eating almost nothing but cake. Vegan Chocolate Cake. It was kind of a psychedelic mess, but beneath it all, the cake stood tall, trustworthy as ever.

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2021 Social Media Back of House White Paper 241

EATER

APRIL 2, 2024

Not the customers, who feel gouged by an avalanche of fees. Our desire to consume is seen as the problem, the having-cake-and-eating-it-too mentality of expecting affordable convenience. What apps take from restaurants and customers To be sure, delivery apps are convenient. No one is happy about the delivery apps.

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Delivery Restaurant Law Food Customer Service 363

The Restaurant Group

FEBRUARY 25, 2025

It helps increase revenue while improving customer satisfaction. Upselling means suggesting a better, larger, or additional item to increase the value of a customer’s order. It is different from cross-selling, which involves suggesting a complementary product. say, Would you like to try our signature lava cake?

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Loyalty Program Customer Experience Customer Service Email Marketing 68

Modern Restaurant Management

FEBRUARY 6, 2020

“As customers line up to order, they will pass glassed-in display grills cooking signature items like our hot dogs, cheesesteaks, and burgers. “They clearly understand our category and our customers, and their creative ideas are already driving new growth for our business.” ” Golden Corral's New Campaign.

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Franchise Franchising Fast Casual Customer Experience 383