Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. In-app pre-ordering solutions to help with food waste.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report. Diners are Ready, but Concerned.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. From sustainable practices and health-conscious menus to tech-enhanced dining and global flavors, hotel and resort restaurants are adapting to meet the diverse needs of the modern traveler.

2025 94

2025 Hotels Travel Dietary Restrictions 94

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Modern Restaurant Management

NOVEMBER 10, 2021

It’s impacted almost every part of our lives, from how we work and shop to how we travel and entertain ourselves. Once the government’s ‘ one-way road to freedom ’ was announced earlier in the year, UK travel companies cited a huge surge in enquiries from people keen to holiday on home ground this summer.

Hospitality 444

Hospitality Tourism Sustainability Travel 444

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Restaurants vs. delivery services. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Fluctuating service quality from one server to the next.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

FEBRUARY 3, 2021

“The prospects for fine dining and sit-down restaurants are going to remain strained for all of 2021,” said Doug Groves, founder at Program Insurance Group, in College Station, Tex. “States continue to extend the dates for the closure of indoor dining and expanding closures into outdoor dining as well.”

Insurance 531

Insurance 2021 Restaurant Law Fine Dining 531

EATER

JUNE 4, 2024

Part of the reason you’re traveling to France is, presumably, to tap into that gastronomic reverence. Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Lots of travelers go wrong here by not planning accordingly.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

EATER

JANUARY 28, 2021

With indoor dining still not an option in much of the country, hotel restaurants are using empty rooms as private dining suites There are few restaurants Hector Tamez frequents more than Uni , the izakaya located in Boston’s boutique Eliot Hotel. Why not briefly fill rooms by offering an exclusive evening of private pandemic dining?

Hotels 343

Hotels Fine Dining Dine-in Front of House 343

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S.,

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

MARCH 2, 2022

.” Sometimes called “the fifth wall,” ceilings are a designable surface that can be put to work in restaurants, bars, cafeterias, banquet halls, commissaries, and other food-service venues. It provides a way to conceal necessary services like plumbing and HVAC, and it can help with acoustic control. Sight and Sound.

Design 539

Design Fine Dining Retail Bar 539

EATER

SEPTEMBER 29, 2021

Where to find avocado tzatziki, fried seafood in a cone, mutton burgers, and octopus candied with tsipouro in the Greek capital Every year, tourists travel to the Greek capital to hike up the Acropolis, browse countless museums, and seek out tans at nearby beaches. Check with each restaurant for up-to-date information on dining offerings.

Fine Dining 284

Fine Dining Tourism Food Safety Outdoor 284

EATER

NOVEMBER 27, 2023

With his latest, Wiseman puts fine dining under his microscopic lens, demystifying it and providing a compellingly humanistic portrayal in its place. Sequences unfold organically and slowly, encouraging viewers to contemplate and engage with them in their own time.

Front of House 326

Front of House Fine Dining Back of House 2014 326

Modern Restaurant Management

FEBRUARY 28, 2020

Custom designed to be unlike anything currently on the water, the process to receive permitting and approvals charted unmapped territory for the United States Coast Guard and the City of San Diego. “I found inspiration on my travels. . “I found inspiration on my travels.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

EATER

SEPTEMBER 29, 2023

Martha Cheng Hy’s Steakhouse was synonymous with Calgary dining in the 1950s, but as Canadian tastes have changed over the decades, a Waikīkī offshoot has become a time capsule of the iconic original It wasn’t long after opening in downtown Calgary in 1955 that Hy’s Steakhouse became synonymous with Alberta food culture.

Back of House 318

Back of House Fine Dining 2011 Dine-in 318

SpotOn

APRIL 14, 2025

Cafe Ficelle (Southern California) Family-owned and inspired by the Scofield Family's extensive travels throughout Europe — particularly France — Café Ficelle has become a cherished spot in Thousand Oaks and Ventura. and Finn’s Fish House.   and Finn’s Fish House. 

2025 110

2025 Innovation Fine Dining Equipment 110

Lavu

MARCH 21, 2025

Multilingual Menus for Restaurants are transforming the dining experience by breaking language barriers and enhancing customer satisfaction. These menus not only improve accessibility for a diverse range of customers but also streamline restaurant operations by simplifying menu management and order processing.

Customer Experience 78

Customer Experience Seasonal Menu Fine Dining Customer Service 78

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

EATER

APRIL 6, 2023

But after the flurry of press releases, joyful Instagram posts, and weapons-grade whining from a few who were left off the list, a somewhat altered Vancouver dining scene has emerged from the fray with hiked prices and impossible-to-score reservations. It’s a cash-grab for sure,” said one Vancouver chef who asked to remain anonymous.

Fine Dining 246

Fine Dining Reservations Pricing Cash Management 246

EATER

NOVEMBER 9, 2020

That data told Rubin that “Chicken sells… period,” but also that customers wanted more dinner options and that wings could drive a larger check average. Charles Jones makes a customers order inside the kitchen of Taco Pete at the Grand Food Depot ghost kitchen. Smith Collection/Gado/Getty Images. In its first week, Rival Sandwich Co.

2030 361

2030 Consumer Goods Online Ordering Delivery 361

Lavu

JUNE 26, 2025

In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. From higher app usage to growing demand for personalized ordering experiences, this data uncovers the trends influencing modern dining behavior. Only 45% of QSR customers prefer to place orders through employees.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchising 450

Franchising Franchise Leadership Beverage 450

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When business."

Waste 253

Waste Food Leadership Customer Service 253

The Restaurant Group

APRIL 12, 2025

How It Works in the Restaurant Business In the restaurant biz, influencers share their dining experiences, spotlighting your culinary delights to their audience. Reaches New Customers Quickly Influencers introduce your restaurant to audiences you might not reach through traditional advertising.

Influencer 78

Influencer Marketing Social Media Food Truck 78

EATER

MAY 26, 2020

Travel and dining rewards don’t mean much when you can’t travel or dine. But he, like just about every other traveler in the world, has had his plans derailed due to COVID-19. Cards that were once focused on travel and dining are, like all of us, embracing life at home. Getty Images.

Airlines 224

Airlines Travel Loyalty Program Hotels 224

EATER

DECEMBER 15, 2023

Banchan and scallion salad are paired with shrimp cocktails served alongside gochujang cocktail sauce; wedge salads arrive with sesame dressing; caviar service not only arrives, but with a whopping price tag to boot. It quickly shot up in popularity, drawing in daily crowds of customers looking to enjoy limitless cuts of meat for a flat fee.

Fine Dining 299

Fine Dining Dine-in Customer Experience Definition 299

EATER

DECEMBER 7, 2022

They know food, they know service, they know their wines, and they have high expectations.”. Many restaurants serve a sort of upscale mountain cuisine, seasonal and local ingredients used in dishes hearty enough to fuel outdoor adventures, combined with a decidedly casual setting and service. Whistler Cuisine.

Seasonal Menu 240

Seasonal Menu Hotels Tourism Back of House 240

EATER

DECEMBER 6, 2022

Capital-T Trends have had the space to take root as customers crowded into dining rooms and traveled around the country, bringing their excited energy with them to red-sauce Italian joints, vibey supper club-inspired spots, and so many pop-ups turned full-fledged restaurants. Hillary Dixler Canavan. Nashville, Tennessee.

2022 246

2022 Fine Dining Dine-in Food Truck 246

EATER

NOVEMBER 7, 2023

A best new restaurant announces itself as part of the national dining conversation. Together, Eater’s 12 Best New Restaurants represent the highest highs of the year in dining — loosely defined as October 2022 through September 2023 — as well as the promise of what’s to come next. It might set one trend in motion, or subvert another.

2023 246

2023 Fine Dining Dine-in Restaurant Law 246

Deliverect

JANUARY 18, 2021

2020 was a huge year for off-premise dining. But for many full-service restaurants, bars, and other venues that are all about the in-house experience, that meant getting more creative. Many had never thought about offering delivery as a channel before because it just wasn’t right for their brand of food and service.

Delivery 145

Delivery Back of House Fine Dining Customer Experience 145

Cheetah

JULY 1, 2021

This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. This could lose you loyal customers.

Customer Experience 148

Customer Experience Front of House Fine Dining Customer Service 148