Gourmet Marketing

AUGUST 17, 2021

The travel industry has shifted and reshaped forever following the COVID-19 pandemic. Surveys from industry leaders like Tripadvisor indicate an enthusiasm among travelers to get back to traveling and visiting loved ones, both domestically and internationally. Here are five trends to watch out for in the travel industry in 2021.

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Travel 2021 Tourism Hotels 92

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. You take care of customers above all else. Customers are your lifeblood.”.

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Travel Back of House Customer Service Small Business 439

Modern Restaurant Management

JUNE 19, 2023

As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers.

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Mobile Ordering Sports Travel Customer Experience 187

EATER

OCTOBER 13, 2020

It’s the people that make a place — but these days, human interaction is hard to come by I used to love to travel. Let me be clear: I absolutely would not and do not recommend frivolous travel. Restaurants have always been my joyous entry point to a place and its people. Something small and intimate.

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Travel Food Back of House Front of House 140

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle Shares Stories of Happiness.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Culinary Cues

AUGUST 19, 2023

Many only stayed in business for a few months, but some were able to weather the storm of the depression and carry-on serving thousands of customers every week, allowing them to stay afloat. Restaurants have always been there as an oasis for people when times are tough. Ah, but not everyone suffered during the depression.

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Hotels Influencer Compost Recycling 335

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. These numbers may be troubling, but to address these issues, restaurants must focus on providing the best service they can within their budgets. Adopt In-House Technology to Improve Service and Reduce Errors.

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Technology Loyalty Program Mobile Ordering Download 179

Culinary Cues

JANUARY 8, 2021

So here is the good news: there will be ample opportunities in 2021 and beyond for chefs, cooks, managers, and service staff who recognize the immediacy of the challenge and the new skill set that will be required of successful players and leaders in the field. will find themselves in the winner’s circle. [] FLEXIBILITY. If this is your M.O.

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2021 Social Media Kitchen Safety Restaurant Law 462

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

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Hospitality Hotels Customer Service Customer Experience 237

7 Shifts

MAY 1, 2020

This is where you can get involved—by offering versions of your classic dishes to customers to heat and prepare at their leisure. . Some restaurants are leveraging their relationship with distributors to set-up pop-up grocery stores in their dining areas while customers wait for food orders—or to pick up some essential goods.

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FOH Online Ordering Delivery Food Supply 364

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. ” Take a minute now and think of five things that you believe bring your customers back time and again. .” ” Take a minute now and think of five things that you believe bring your customers back time and again.

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Customer Service Seating Consumer Goods Customer Experience 167

Culinary Cues

AUGUST 21, 2023

Food was only surpassed by the breadth of wine lists and depth of distilled beverages, high priced art on the walls, enormously expensive glassware, Italian bone china plates, and custom sterling flatware. People traveled cross country to experience these chef extravaganzas. The entire experience was elevated and so were prices.

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Back of House Food Supply Government Dine-in 390

Perfect Daily Grind

SEPTEMBER 7, 2022

They provide travellers with a space to relax and enjoy a beverage before taking a flight. However, over the past decade or so, more and more specialty coffee roasters and brands have opened locations in airports to serve high-quality coffee to international travellers. How is the customer experience affected?

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Café Franchise Franchising Beverage 158

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Gourmet Marketing

JANUARY 29, 2021

With this new confidence comes hope and optimism for the travel and hotel industries. Over the past nine months, your hotel has hopefully been preparing for an inevitable uptick in travel. Travel will look different after the pandemic ends, and your guests will expect you to go above the extra mile to gain their trust.

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Hotels Travel Insurance Email Marketing 40

Modern Restaurant Management

JANUARY 28, 2020

33 percent of consumers say they would be willing to pay a higher fee for faster delivery service. The goal of your delivery program should be viewed as a way to drive incremental revenue while building an expanded customer base. You don’t want to go too far if your food doesn’t hold up to the elements of travel.

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Delivery Consumer Goods Online Ordering Customer Service 212

Modern Restaurant Management

APRIL 24, 2023

Start contacting customers in August to plan for holiday parties, but spend the first half of the year honing your catering operation. Just about all of my customers cater, and these are a few of the tips that I usually provide. When the catering manager calls back, they should sound excited to cater the customer’s event!

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Catering Website Management Point of Sale Travel 195

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Take care of your employees and vendors and they will take care of your paying customers. If you are not sure, try going through a service without one. They can’t sell a product that they don’t know.

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Front of House Customer Experience Workshop Dine-in 473

Culinary Cues

APRIL 15, 2020

Whether it is the environment, the postal service, senior citizens, global partnerships, healthcare, or restaurants – there is a tendency to set aside or forget just how important these businesses, global responsibilities, and people truly are to our existence. Diversity has been natural in the restaurant business since it’s beginning.

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Travel Small Business Point of Sale Back of House 367

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Don’t think service – think hospitality. [] MAKE SURE EVERYTHING IS SPOTLESSLY CLEAN.

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Fine Dining Front of House Customer Service Customer Experience 392

Gecko Hospitality

JANUARY 13, 2023

In ancient times, it meant extending a welcome to travelers or offering a home away from home. In the early days, locals used to let travelers rest on kitchen floors or other extra spaces during their journey. This eventually gave birth to lodging services and by the 1700s, inns came into being. A Time of Luxury and Service.

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Hospitality Tourism Innovation Hotels 88

Gourmet Marketing

JULY 31, 2020

Business travel took a hit when COVID-19 began, and the hotel and travel industry felt its effects. However, now that states are reopening, companies are discussing traveling once again, even if it may be limited. Once business travel starts to pick back up, travelers will want a safe and comfortable place to stay.

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Travel Hotels Loyalty Program Email Marketing 44

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

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Delivery Food Online Ordering Mobile Ordering 166

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle has done a fantastic job of staying positive with their online presence.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Fluctuating service quality from one server to the next.

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Management Management Airlines Customer Service 408

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. Safety and Normalcy. The Human Touch.

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Customer Service Customer Experience Online Ordering Hospitality 188

Perfect Daily Grind

JUNE 21, 2022

For many, a cup of coffee is a central part of the experience of air travel. In recent years, a growing number of airlines have begun to invest in the coffee they serve to their customers, both in terms of sustainability and quality. The service. Service is an important added value to consumer experience.

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Airlines Consumer Goods Travel Sustainability 138

Modern Restaurant Management

FEBRUARY 17, 2022

Here are a few ideas for restaurant and bar owners to consider in an effort to continue to serve up good eats and top-tier service during the winter season. Keep Customers Informed on Social Media. It is key for restaurant and bars to use social media to communicate with their customers. Offer Specials and Competitive Pricing.

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Social Media Seasonal Menu Customer Service Consumer Goods 188

Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. Guests will come for the food and the service, but they become raging fans of a restaurant with a story.

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Food Truck Back of House Education Training 319

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. There are generally two approaches.

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Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

OCTOBER 26, 2022

Although these fees can be a growth inhibitor, innovative credit card processing software, services and solutions can help drive growth and mitigate the impact of rising interchange fees. merchants who accepted credit cards as payment for goods and services paid $105.23 A customized approach makes certain that this does not happen.

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Consumer Goods Restaurant Law Audits Customer Service 178

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Living Like a Local : With the increase of “slow travel,” more consumers are emphasizing connection with local people and culture vs. more traditional tourist behaviors.

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2024 2023 Food Order 2013 187

Modern Restaurant Management

FEBRUARY 1, 2021

Sentiment for restaurant service and food improved significantly in December compared to a year ago. For service, net sentiment was the third highest in 2020, only behind September and November which saw the best scores of all for the year. Value also had the lowest sentiment for full-service. Restaurant guests in Tampa-St.

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2021 Point of Sale Guest Recovery Travel 132

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

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Technology Fast Casual Waste 2023 188

Culinary Cues

APRIL 9, 2020

Since the days of early merchant travelers during Medieval and Renaissance days – restaurants have been integral to societal development and the sophistication of people. When restaurants return they must understand that service and food are equal in importance to the guest.

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Customer Experience Customer Service Dine-in Sports 491

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. In-app pre-ordering solutions to help with food waste.

Technology 195

Technology Mobile Ordering Customer Service Food Order 195

Modern Restaurant Management

JULY 1, 2020

Yelp released an Economic Impact Report outlining economic shifts as restaurants start to reopen for dine-in service and people respond to Black Lives Matter protests across the country. Consumers have become accustomed to the new forms of communications and services, and there’s no going back.” Ecolab chairman and CEO.

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2020 Travel Food Safety Consumer Goods 179