Modern Restaurant Management

JULY 13, 2020

The ‘New Normal’ Before we delve into how AI can drive growth, let’s first focus on the basics: Improving customer experience. Preventing customer indecision. Telling the customer what to do next. Another downfall of these apps – they own all of your customer data. Thinking about delivery?

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Increased Emphasis on Online Ordering. Former competitors are now part of the same umbrella company.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Goliath Consulting

NOVEMBER 22, 2024

In recent years, the beverage industry has witnessed a surge in innovation, with cannabis-infused drinks emerging as a prominent trend. These drinks are set to become mainstream, gradually gaining customers from alcohol consumers. It is expected that more restaurants and bars will incorporate THC beverages into their menus.

Beverage 221

Beverage Bar Email Marketing 2024 221

Culinary Cues

MARCH 21, 2025

I mean how large is the audience for this service? Even Thomas Edison, a master dreamer, found excitement in always thinking and testing the waters of innovation. Sometimes they are driven by customer requests or complaints and are viewed as a solution to a problem. The customer loved them.

Hotels 267

Hotels Back of House Customer Service Entertainment 267

Modern Restaurant Management

OCTOBER 17, 2022

It was only after the Great Recession that businesses began to uncover the power of technology by developing mobile apps, self-service kiosks, and more. This includes computerized voice assistance in drive-through lines, personalized menus based on order history and dietary preferences, as well as customized menu suggestions.

2008 508

2008 Small Business Mobile Ordering Technology 508

Modern Restaurant Management

MAY 10, 2022

Nobody has time for that when there is a crowded dining room, to-go orders flying out the window and customers complaining about their favorite menu items going up in price. We’re going to park this one here until a little later in this article.

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Supplies Food Supply Audits Inventory 493

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Modern Restaurant Management

FEBRUARY 1, 2022

Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide. But most importantly, respond to all customer reviews. Always be improving the customer experience.

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Fast Casual Dine-in Casual 2022 493

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Culinary Cues

SEPTEMBER 30, 2024

From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. Assign the task to your chef to create a menu that is exciting, innovative, delicious, accessible, and financially tolerable. That’s 21 meals for two people over seven days.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? AI does not capture customer data.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). This has resulted in under-ordering (and dissatisfied customers) or over-ordering (and increased waste). You can read our original article here (10). Conclusion.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Perfect Daily Grind

JUNE 4, 2025

You may also like our article on how automation can better support baristas. No longer simply “the person who makes coffee,” today’s barista more closely resembles a sommelier – a knowledgeable guide navigating customers through complex flavour profiles, origins, and preparation methods.

Café 88

Café Customer Service Technology Customer Experience 88

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Just Salad Completes Financing Round.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Goliath Consulting

DECEMBER 6, 2020

As opposed to third-party services, self-delivery allows restauranteurs to “control the experience and keep the fees down” (1). It is also a more cost-effective option for customers, which can help the self-delivery services grow in the long run. The demand for drive-thru services has also grown because of the pandemic.

2021 286

2021 Mobile Ordering Food Food Safety 286

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help. Dressing / sauce containers.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

Goliath Consulting

JUNE 8, 2023

In this article, we will unravel the key ingredients for running a highly successful restaurant. From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

Modern Restaurant Management

MARCH 25, 2020

There are flyers and social posts to promote takeout offerings, and signage to instruct customers on food pick-up policies. We believe our Response Kit is making a difference by giving restaurants the tools to make the critical changes in their business practices and reassure their customers as quickly as possible."

Online Ordering 289

Online Ordering Insurance Mobile Ordering Website Management 289

Modern Restaurant Management

JUNE 28, 2021

236 allows food service establishments to now sell mixed drinks for off-premises consumption. This legislation results from innovative practices restaurants and bars developed during COVID-19 shutdowns nationwide. 5) it must be sold to a customer on the premises or by curbside pick-up. In particular, S.B. § 3-3-11. . §

Employee Relations 329

Employee Relations Restaurant Law Customer Service Food Order 329

Goliath Consulting

FEBRUARY 25, 2020

While Gen Z’s tastes and preferences are often lumped together with those of the millennials, there is no doubt that this generation wants food to reflect their values and innovations of recent times. Be open to change and innovation. Gen Z diners are going to use phones as part of their dining experience.

Social Media 210

Social Media Consumer Goods Loyalty Program Customer Service 210

Perfect Daily Grind

FEBRUARY 25, 2020

From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing beverage than the traditional coffee shop offerings. Meeting the demand for cold drinks with a well-planned menu opens up the potential for greater profit margins, brand reinforcement, and a more premium experience for customers.

Serving 209

Serving Beverage Café Consumer Goods 209

Perfect Daily Grind

JUNE 22, 2022

You may also like our article on how automation is shaping the coffee industry. In the 1970s, the first electronic self-service kiosk was introduced in the US, which included a touchscreen interface. For instance, the cost to check in a passenger at an airport using a self-service machine is around US 0.14

Serving 177

Serving Marketing Customer Service Beverage 177

Perfect Daily Grind

MAY 29, 2025

You may also like our article on what the coffee industry thinks about the “evolved” Q grader programme. Perceptions of coffee associations are shifting Trade associations offer a range of services, including defining industry standards, organising events, and providing educational courses and materials. Enjoyed this?

Education 83

Education Certification Events Consumer Goods 83

Culinary Cues

FEBRUARY 20, 2024

It’s the same with nearly everything in life, especially businesses that provide a product or entertainment service. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. It’s no different in great restaurants.

Coaching 442

Coaching Small Business Café Entertainment 442

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Starbucks and McDonald’s were also the leaders when it came to customer loyalty or visits per visitor with customer visited 2.4 For customers, they are a given. percent at hotels.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Perfect Daily Grind

JANUARY 4, 2023

For centuries, convenience has been cited as one of the biggest drivers of growth and innovation across the global coffee industry. We’ve seen innovation after innovation, from the rise of instant coffee products in the 20th century to the growth of ready-to-drink (RTD) beverages and capsules.

Mobile Ordering 199

Mobile Ordering Beverage Customer Service Online Ordering 199

ChowNow

JULY 23, 2024

In this article we will explore what a restaurant executive summary is, best practices for writing one, and outline the steps to create this section of your restaurant business plan. This could include your location, menu innovation, customer service approach, or any other differentiators. What is an Executive Summary?

Seasonal Menu 195

Seasonal Menu Customer Experience Dine-in Customer Service 195

Perfect Daily Grind

MARCH 6, 2023

In many coffee shops around the world, more and more baristas are developing new and innovative drinks. You may also like our article on the flat white and where it came from. When a customer would order the drink, the barista would have to freshly squeeze the juice by hand. Customers appreciate the craft and labour behind it.”

Beverage 203

Beverage Social Media Front of House Café 203

Web Diner

MARCH 21, 2025

Hungry customers in your area are searching for their next meal right now. We have helped countless dining establishments transform their online presence into a customer-generating machine. Our professional services can elevate these aspects significantly, capturing your restaurant’s essence in ways that amateur simply cannot.

SEO 62

SEO Website Management Audits Mobile Ordering 62

Future Food

FEBRUARY 9, 2021

It is clear from the ABS that the future is bright for food and beverage operations, however, operators need to be creative, flexible and innovative in order to comply with the remaining Covdid-19 restrictions around social distancing and the control in patron numbers in any one enclosed space. CHI By Lotus, Barangaroo Image Via Timeout.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Perfect Daily Grind

OCTOBER 17, 2022

You may also like our article on opening & managing multiple coffee shops effectively. Customer-facing specialty coffee businesses are generally differentiated from more “commercial” brands by their focus on quality. This can include particular beverages, roast profiles, or even styles of customer service.

Marketing 184

Marketing Franchise Franchising 2009 184

Perfect Daily Grind

APRIL 18, 2023

You may also like our article on how espresso machines work. In the years since, machines have come to feature innovations such as pressure release valves, steam wands, and levers to improve performance. Marketing is an essential part of running a successful coffee business, especially in a customer-facing part of the supply chain.

Design 183

Design Customer Service Point of Sale Café 183

Perfect Daily Grind

JUNE 21, 2022

In recent years, a growing number of airlines have begun to invest in the coffee they serve to their customers, both in terms of sustainability and quality. You may also like our article on changing your business’ coffee strategy after Covid-19. The service. Service is an important added value to consumer experience.

Airlines 167

Airlines Consumer Goods Travel Sustainability 167

Perfect Daily Grind

MAY 2, 2023

You may also like our article on how coffee shops can make cold brew more profitable. He adds that more than 72% of customers prefer iced lattes over other cold coffee drinks. Ultimately, this depends on which coffees you think work best – as well as which coffees customers prefer. So, how can they do this successfully?

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Menu Beverage Seasonal Menu Equipment 172