Culinary Cues

APRIL 9, 2020

The restaurant table is the canvas on which every person involved in that process has an opportunity to paint and tell a story. Yes, we will move through this challenging time and there will be a restaurant business on the other end of Covid-19, but how can we re-create that canvas that will allow society to tell the story of a culture?

Customer Experience 491

Customer Experience Customer Service Dine-in Sports 491

Culinary Cues

FEBRUARY 10, 2024

So, here’s the thing – knowing how to operate a restaurant is not difficult – executing the steps is a whole other story. Let’s try on a common story for size: It’s a busy Friday night at Chez Francois Bistro and the owner/host notices a few cobwebs in the corner of the restaurant. It’s never too small to worry about.

Uniforms 360

Uniforms Small Business Dine-in Training 360

Modern Restaurant Management

FEBRUARY 21, 2024

Baker says a rise in post-COVID customer incivility and higher turnover in the hospitality industry precipitated by low unemployment have combined to bring about a culture shift at many hospitality companies, with an increased focus on the psychological well-being of employees. What surprised you most about the results?

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Airlines Customer Service Hospitality Tourism 201

7 Shifts

SEPTEMBER 10, 2021

By simply thinking about what your mission is and working on it, you'll be miles ahead of other restaurant owners. Question 1: What Is Your Market-Defining Story? It simplifies thinking about what a business isn't, what it doesn't do.”. But know this: Most restaurant owners don't have it all figured out. Now, let's get to it.

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Fast Casual Customer Service Customer Experience Back of House 370

Culinary Cues

JULY 25, 2023

It is possible that because of his age he may have thought he was about to get a long-winded lecture from an adult, a person who, like his parents, was just going to recite some self-important diatribe that he really had no interest in hearing. Now, this can be applied to just about everything in life.

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Food Truck Reference Café Take-out 342

Culinary Cues

JANUARY 18, 2023

Whenever we (chefs) look back on our time in the kitchen, we’re able to categorize experiences in one of three silos: a learning experience, mission accomplished, or inspiration. The important thing about those moments in time is their value as a reference. Somehow, we pull it off and in the back of our mind we knew we would.

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Back of House Front of House Education Café 379

7 Shifts

FEBRUARY 15, 2022

About a year and more than a dozen episodes later, we had the privilege to interview a wide range of folks with advice on everything from hiring staff , to creating content, to providing benefits, and increasing profits. We wanted to take a look back and highlight some of our favorite moments during our first season.

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Social Media Hiring Website Management Hospitality 448

Culinary Cues

DECEMBER 6, 2021

He worked his way over on a ship as a carpenter and set his sight on the fortunes that would await him on our shores. All through my early years he never shared a story about Norway, nor did he say much to my father, his son. Many of those early immigrants to our soil felt the same. Such a shame. How much do they know?

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Influencer Customer Experience Dine-in Training 363

Social Hospitality

MAY 6, 2020

Hotel Trundle Shares Stories of Happiness. They use this hashtag to share stories of happiness on Instagram. People submit their positive stories using the hashtag, and the brand re-posts them. The stories range from Easter traditions to pets and small business owners. Yum Brands: Supporting Employees.

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Hospitality Airlines Healthcare Hotels 388

EATER

APRIL 25, 2024

Unfrosted is not that story. Or rather, it’s bits of it — an absurdist mash-up of fact and fiction that centers on the concept of a Space Race to invent the Pop-Tart and draws, in part, on an old Jerry Seinfeld joke about the treats. We’re like, A movie about the Pop-Tart , and everybody would laugh in disbelief.

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Take-out Travel Hiring Operations 83

Culinary Cues

FEBRUARY 29, 2020

That is in our DNA, we can’t really help ourselves. These “innovators” are constantly looking for the next interesting interpretation of food – the restaurant chef who teases them with food preparations that strike a chord, who makes them challenge how they think about food, and puts a smile on their face.

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Fine Dining Café Menu Customer Experience 426

Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. Culture is Critical There are endless books and resources that say, it is all about culture. March 23, 2002.

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Food 2002 Food Safety Kitchen Safety 186

7 Shifts

AUGUST 15, 2022

Start preparing with our printable restaurant interview questions PDF. Tell me about yourself. We talk about ourselves all the time, but when someone asks , it's awkward. Include one or two facts about yourself , like maybe where you're from or a hobby. If applicable, talk about what happened after. Download now.

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Customer Experience Website Management Hiring Back of House 397

Culinary Cues

FEBRUARY 20, 2024

Disney’s It’s a Small World Ride is great for parents and young children, but it will always be Space Mountain that people talk about, get butterflies in their stomach about, anticipate with excitement and a little fear, remember, and talk about with friends and family, and it’s what will bring people back time and again.

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Coaching Small Business Café Entertainment 350

Culinary Cues

JUNE 11, 2021

Words are powerful, stories even more so. They can make us aware, lift us up, change our minds, give us hope, shock us into a new way of thinking, give us pause, inspire us, right the ship, record our memories, and set the stage for change. Strategic words can right a wrong, mend old wounds, and help people to start fresh.

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Coaching Leadership Café Pricing 441

Next Restaurants

APRIL 17, 2024

By fostering a sense of community and rewarding engagement, you’ll turn casual followers into loyal customers who rave about your restaurant. Showcase Your Daily Specials Instagram Stories are perfect for showcasing your daily specials! Descriptive captions: Don’t just say “special” – tell a story!

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Social Media Seasonal Menu Customer Experience Specials 78

Modern Restaurant Management

OCTOBER 3, 2023

” This business is all about people. It’s an incredible way to build brand sparks and emotionally engage with the community to introduce your brand’s story, products and services. Encourage your happy customers to spread the word about their exceptional experience and your store to their friends and family.

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Social Media Customer Experience 2009 Customer Service 176

Culinary Cues

SEPTEMBER 27, 2023

We may not remember too much from the rest of the story, but we do remember that line. It is, as our English Literature teacher would have said – a tale of two conflicting realities: light and darkness, hope and despair, good and evil, winning and losing, etc. Or will we succumb to that which is wrong with the world or our situation?

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Employee Relations Fine Dining Training Communication 385

Modern Restaurant Management

FEBRUARY 9, 2024

After all, the McDonald brothers, with the pivotal support of Ray Kroc, changed our approach to franchising altogether. In our hyper-visual 21st century, it’s visual communication that holds the key to unlocking this opportunity. Picture this: You're at the annual franchisee meeting.

Communication 187

Communication Franchise Franchising Leadership 187

Food Business

JUNE 9, 2023

This season has been filled with information about the Six Pillars of a successful business. This episode is about the interplay of Quality and Financial Stability. This Sandwich Episode uses a simple story to tell the financial lesson of changes in the restaurant industry. Know your food costs. Ensure you check portioning.

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Customer Experience Information Training Serving 130

Culinary Cues

JULY 30, 2020

As the country continues to come to grips with the ravages of a pandemic and the trail of chaos and long-term destruction that it leaves behind, we will need to think very clearly about how a country deals with diminishing funds to support our lifestyle and establishing priorities moving forward. What a lost opportunity.

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Education Technology Healthcare Article 344

Modern Restaurant Management

AUGUST 16, 2021

However, in the past few months, I have run across some incredible stories that are heartwarming and inspiring. The common thread is that each story is about incredible staff and great managers and that, together, they support each other inside and outside of the restaurant. Caring Managers. A Sales Contest Where Everybody Wins.

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Front of House Cash Management Back of House Hiring 206

EATER

SEPTEMBER 15, 2023

An Rong Xu /Eater In her debut cookbook, ‘Made in Taiwan,’ the journalist uses recipes to tell the story of the island’s people, and take a stand on its sovereignty “I’m not a food influencer or a professional chef,” Clarissa Wei says. “A One of its first recipes begins with the story of an 89-year-old former soldier.

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Food Book Food Supply Food Order 137

7 Shifts

JULY 14, 2021

We got a pretty good idea when we had the pleasure of hosting Danny Meyer in our office (virtually, of course!) Danny Meyer is the founder of Union Square Hospitality Group and Shake Shack, one of the most prolific restaurateurs of our time. for a fireside chat with 7shifts CEO, Jordan Boesch. The Six Qualities of a Great Team Member.

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Hiring Hospitality Fine Dining Training 435

EATER

FEBRUARY 14, 2024

We spoke to food stylist Tamara Reynolds about creating the restaurant — and meals — at the center of that world. The chef and food stylist, with her team, has worked on shows like Billions, Succession, Dead Ringers , and American Horror Story , creating food that furthers a show’s narrative. How did you go about creating that?

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Food Back of House Airlines Reference 110

Culinary Cues

DECEMBER 26, 2023

Anyway, as I marvel at Springsteen’s story and the stage where he chose to tell it, I began to think how each of us has an opportunity to do the same. Maybe not in front of 20,000 fans with a band of incredible musicians behind us, but a story just as real to us and a stage that we either choose in life or allow life to place us on.

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Café Blog Article Presentation 373

Modern Restaurant Management

AUGUST 28, 2020

And yet we saw even more evidence that for some members of our community, there is no safety. In traumatic times, the impulse is to come together with friends in familiar places to share our experiences and comfort with one another. For some restaurateurs, it’s all about the food they serve. Something to Talk About.

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Social Media Food Truck Food Safety Customer Experience 191

Perfect Daily Grind

APRIL 4, 2023

These branding techniques largely revolve around disseminating more information about where coffee comes from , including the farmers who grow it. The majority of specialty coffee professionals want to know as much information about origin as possible. You may also like our article on why more producers don’t market their own coffee.

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Consumer Goods Sustainability Email Marketing Café 144

Modern Restaurant Management

JULY 25, 2023

Stories of its perils or profits appear in everything you read, scroll, listen to, or watch, making it difficult to separate hype from help. Our Revenue Management Solutions (RMS) team believes AI falls into the latter category. RPI is exclusive to restaurants (excluding non-essential information about school lunches, for example).

Customer Experience 167

Customer Experience Customer Service Back of House Pricing 167

Modern Restaurant Management

APRIL 15, 2022

We have all taken pictures of neatly presented dishes from our favorite restaurants to post on Instagram, so it makes perfect sense for restaurants to prioritize Instagram as a marketing channel. Make Use of Instagram Story Highlights. Story highlights can be an efficient way to do that, which is why you should emphasize them.

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Marketing Influencer Social Media Food Supply 195

Chowly

APRIL 11, 2024

Sincerely try to find connections between their story/vision and your own. Give them the chance to be the expert on their topic and show that you’ve taken the time to learn about them. Ask open-ended questions about where they see the industry heading. I know our time is limited right now, but I am genuinely curious about [x].

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Social Media Small Business Events Customer Experience 105

Perfect Daily Grind

MAY 18, 2022

But what about the wider relationship between sports and coffee? You may also like our article on why themed coffees are becoming popular. Not only do these partnerships bring money to the table, but it’s also about personal interests and brand compatibility.”. Does this person (or team) like our product?

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Sports Social Media Beverage Advertising 196

EATER

JUNE 21, 2022

Our mission has always been to take care of food so food can take care of you. That means quality, safety, and transparency are and always will be our top priorities,” the company wrote. Across social media, Daily Harvest consumers are sharing stories of physical pain and hospitalizations after eating the lentil crumbles.

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Social Media Consumer Goods Food Safety 2015 144

Modern Restaurant Management

FEBRUARY 9, 2022

“We are booked and have been since shortly after posting about the lunch on our social media channels,” said Sally Davis, General Manager of Eliza Restaurant & Bar in Baton Rouge, Louisiana. "Reservations "Galentine's is the perfect reminder to reconnect with our closest friends and celebrate one another.”

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Events 2010 Social Media Reservations 188

Modern Restaurant Management

JANUARY 3, 2024

At the beginning of the year, we like talking about trends. Many guests do not want to analyze and make decisions themselves; they want the restaurant to think about their needs and provide the best solution. For example, consider a post idea: “You can order your morning takeaway coffee in our cafe.” No worries.

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2024 Social Media Customer Experience Events 206

Modern Restaurant Management

APRIL 8, 2021

After a viral tweet about shrimp tails unearthed inside a box of Cinnamon Toast Crunch took the Internet by storm, Shuckin' Shack CEO Jonathan Weathington knew that the brand had to capitalize on this media sensation and launched a version of its own: Cinnamon Toast Crunch Shrimp. Mostly, we were curious if it would even taste good.”

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2007 Social Media Franchise Franchising 111

Modern Restaurant Management

JANUARY 31, 2024

Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think our report reveals that 2023 was a year characterized by a lot of regrouping and reorienting of business priorities.

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