Culinary Cues

APRIL 22, 2024

A new word has been bantered about over the past few months, a word that ticks off consumers and demonstrates either greed or an inability to understand the public’s perception of “value”. Shrinkflation is creeping into every aspect of our lives as companies adopt a strange new philosophy of “give less and charge more.”

Consumer Goods 288

Consumer Goods Pricing Customer Experience Hospitality 288

Restaurant Business

SEPTEMBER 20, 2023

A Deeper Dive: Marketing expert Chip Klose joins the podcast to talk about how small restaurant brands can keep pace with the big guys.

Marketing 109

Marketing 109

Modern Restaurant Management

APRIL 15, 2024

Sandoval’s fascination led to his latest philanthropic and sustainability-focused initiative: the launch of the third iteration of his Viva Abejas ("Long Live Bees") campaign, which focuses on the significance of bees in the food cycle – and teaching children about it.

Sustainability 189

Sustainability Education Training Social Media 189

Modern Restaurant Management

OCTOBER 13, 2023

The holiday season provides an opportunity for companies to express gratitude and appreciation to their employees and customers. Subsequently, in 2022, companies faced the "Great Resignation," resulting in the loss of some of their most valuable team members. However, as the saying goes, "It's the thought that counts."

Loyalty Program 176

Loyalty Program Workshop Events Certification 176

Modern Restaurant Management

APRIL 25, 2022

Loyalty programs are mainly intended to reward customers with something when they purchase from your company. Yes, when customers sign up for a loyalty program that offers benefits like discounts, or the opportunity to earn points, they are more likely to take interest in other ongoing or upcoming events and special offers in your company.

Loyalty Program 218

Loyalty Program Advertising Point of Sale Customer Service 218

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. With privacy being a chief concern for respondents, what can operators do to alleviate fears about data collection?

Front of House 186

Front of House Mobile Ordering Customer Service FOH 186

EATER

APRIL 16, 2024

About 60 percent of their business still comes from exports, but they’re hoping to get to a 50-50 split with domestic sales. It’s about teaching customers to appreciate the different varieties of beans and preparation methods,” Nicolás says. As a family-owned company, we have to ensure the long-term sustainability of our business.

Social Media 116

Social Media Point of Sale Food Supply 2012 116

Modern Restaurant Management

FEBRUARY 9, 2022

“Now I need to step my game up,” Adkinson remembers thinking upon his longtime company naming him to such a unique position. “It’s about challenging the team — everyone from managers to owners and employees — to do good and spread kindness,” he says. .” “I gotta walk the walk.

Catering 197

Catering Reference Serving Waste 197

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. To view the complete list of Fast Company’s Most Innovative Companies of 2024, visit [link].

2024 98

2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

MARCH 22, 2024

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? who will manage communications to different stakeholders, who will notify supply chain partners, etc.)

Food Safety 188

Food Safety Social Media Food Supply Allergens 188

EATER

APRIL 10, 2024

Wonder controls the entire experience, from recipe to fulfillment, and the company has spent $60 million so far on intellectual property — recipes and restaurant concepts — from its partner chefs. He’s not concerned about cannibalizing his audience; even if Wonder gets to a location first, he says, local diners will recognize Chai Pani.

Delivery 137

Delivery Cash Management Point of Sale Back of House 137

Lavu

SEPTEMBER 29, 2023

Stay informed about industry standards and ensure that your offerings remain competitive. Employees are more likely to stay with a company if they enjoy their job and feel valued. Provide a positive candidate experience and showcase your company’s values, mission, and vision during the hiring process.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JUNE 3, 2022

Enticing prospective employees with video can highlight your foodservice establishment’s culture and get prospective talent excited about pursuing a new opportunity. Marketers use analytics to determine the best strategy for the companies they support. Crunch the Numbers. An unwieldy website may deter jobseekers.

Marketing 197

Marketing Recruiting Hiring 2017 197

Sculpture Hospitality

SEPTEMBER 22, 2023

Over the past year, the company has experienced exponential expansion, positioning itself as a driving force in the industry. "We Their dedication to our core values and the exceptional service they have provided over the years has been instrumental in shaping our company's success. About Sculpture Hospitality

Franchise 146

Franchise Franchising Hospitality Innovation 146

Modern Restaurant Management

SEPTEMBER 18, 2023

Some restaurant AI sales people may not be forthcoming about only actually owning the “visible” part of their solution, with the rest running on top of different systems run by third parties. Nevertheless, any AI company worth your consideration should be willing and able to walk you through what the tech can do without warning.

Technology 215

Technology Demo Take-out Food Order 215

Chowly

APRIL 11, 2024

Find out what recent initiatives or product launches have happened at the company, read product/podcast/customer reviews to find out what people really connect with in their offering. Mention what aspect of their work you most appreciate, or mention a recent company development. Plan your sessions. End on a warm note of gratitude.

Social Media 105

Social Media Small Business Events Customer Experience 105

Modern Restaurant Management

APRIL 21, 2022

Roy Phillips (RP) : 20 years ago it was all about the point of sale (POS). There were a couple restaurant management software companies out there, but it was just inventory and budgets. I started a technology company, sold it, and then went into the restaurant business. What was restaurant technology like 10-20 years ago?

Technology 197

Technology 2005 Mobile Ordering Point of Sale 197

Perfect Daily Grind

MAY 18, 2022

But what about the wider relationship between sports and coffee? As part of this, we’re now seeing more and more coffee companies partnering with sports teams and athletes. The company is co-owned by Mercedes-AMG Formula One Driver Valtteri Bottas. Which factors should coffee companies consider? billion by 2027.

Sports 196

Sports Social Media Beverage Advertising 196

Modern Restaurant Management

JULY 28, 2022

We’re constantly being bombarded by messages about how important it is to own your customer data. Company Information. Company information is any data generated by your company during your regular operations. But what does that actually mean, and how does it increase sales? Your cost of goods sold. POS System.

Loyalty Program 208

Loyalty Program Mobile Ordering Email Marketing Online Ordering 208

Modern Restaurant Management

NOVEMBER 13, 2023

The truth is, point-of-sale companies can either be payment or product focused. Companies that are payment-focused can implement processing fees at their own discretion. By instituting these fees, point-of-sale companies are undermining restaurant profits every time a customer places an online order. It’s all so backwards.

Point of Sale 123

Point of Sale POS Back of House Customer Service 123

Modern Restaurant Management

NOVEMBER 9, 2022

It’s time for companies to deliver. Many companies become victims of “ghosting,” where applicants disappear without giving a reason. A significant factor contributing to this attrition is confusion or frustration about what comes after the job offer. Forget about your email and digital paperwork onboarding.

Hiring 202

Hiring Recruiting Website Management Social Media 202

Modern Restaurant Management

JUNE 23, 2023

Yet, there is nothing common about your specific brand. Let’s talk about how to tell your story. Customers are interested in learning about the experience they can expect when visiting your restaurant. Think about each of your customer audiences and what they’re seeking in their dining experience.

Franchise 180

Franchise Franchising Marketing Social Media 180

Perfect Daily Grind

MARCH 15, 2023

On 7 March 2023, the US Senate announced that Starbucks’ interim CEO Howard Schultz has agreed to testify at a hearing which will address over 80 complaints about the company’s anti-union behaviour. In December 2021, a Starbucks in Buffalo, New York voted to become the company’s first-ever unionised store in the US.

Employee Relations 157

Employee Relations 2023 2022 2004 157

Modern Restaurant Management

DECEMBER 22, 2020

2020 has been a year like no other for restaurants and the companies who support and supply them. So, whether you are a restaurant proprietor of one, two or many locations, food or inventory supplier, menu designer, online reservation technology or delivery software company, this could be a viable funding option for you.

Employee Relations 218

Employee Relations Leadership Food Supply Innovation 218

EATER

FEBRUARY 27, 2024

. | Elijah Nouvelage/Getty Images Earlier this week, the FTC filed a lawsuit alleging that the deal would eliminate competition and raise grocery prices It’s likely that the place you shop for groceries every week is owned by one of two companies — Kroger, or Albertsons. billion merger. billion merger. antitrust concerns” over the merger.

Restaurant Law 86

Restaurant Law 2023 Consumer Goods Back of House 86

Restaurant Business

APRIL 17, 2024

Restaurant companies have raised prices to offset the $20 wage. And brands like McDonald’s are also working to get customers excited about coming in. But how much depends on the concept.

Pricing 105

Pricing Operations 105

Modern Restaurant Management

FEBRUARY 24, 2022

The situation is so dire we see signs in restaurant windows begging for patience and daily postings online from disgruntled workers, fairly complaining about being treated poorly by patrons after they could not do their job well, given the under-staffing at their place of employment. Money is short and claims are perceived as payoffs.

Hiring 197

Hiring Guest Recovery Insurance Hotels 197

Modern Restaurant Management

AUGUST 21, 2023

The founder is often the face of the company, and their passion and commitment are key to scaling the business. Are there organic social media posts about your hero menu item? Don’t get lost in personal tastes or those of only your team but think about what would appeal to your broader target market.

Food 167

Food 2023 Social Media Customer Experience 167

EATER

MAY 7, 2024

I’ve been allotted just 15 minutes for this conversation, in which I am hoping to ask Parton about her deep personal connection to Southern cuisine and her business acumen: The interview was set up by Duncan Hines, as a way to promote a line of Dolly Parton biscuit and dessert mixes packaged in bright pink boxes emblazoned with her face.

Social Media 80

Social Media Magazine Point of Sale 2007 80

SpotOn

MARCH 19, 2024

SpotOn was named by Fast Company as one of the most innovative companies in 2024, joining past winners like OpenAI, AirBnB, and Microsoft. Listed as number 9 in the dining category by Fast Company , SpotOn was recognized for its continuous innovation with products like Seat & Send and Marketing Assist.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Aaron Allen & Associates

DECEMBER 8, 2023

For public companies, activist investors are calling out for answers to sluggish responses to emerging challenges that characterize the modern foodservice era. What should we be doing about emerging disruptive forces in delivery, drive-thru, self-ordering, and mobile optimization? Cloud/virtual/dark kitchens?

Mobile Ordering 105

Mobile Ordering Technology Food Order Sustainability 105

Modern Restaurant Management

MARCH 27, 2024

Seventy five percent of consumers say they favor companies that offer rewards. About 43 percent of customers are likely to leave a review after a positive customer experience, so be sure to ask them to tell others about their great dining experience. The restaurant industry has a lot of competition.

Customer Service 189

Customer Service Loyalty Program Customer Experience Employee Relations 189

Modern Restaurant Management

MAY 1, 2024

These individuals tend to work from a central office, meaning they are often isolated from the customer experience while being responsible for making fundamental decisions about it. Marketing : The marketing department of a restaurant also plays a pivotal role in shaping the customer experience by setting expectations.

Communication 197

Communication Operations Leadership Employee Relations 197

Modern Restaurant Management

AUGUST 9, 2023

People-Powered One effective way to invite more customers to embrace new technologies and showcase a company's commitment to innovation is by demonstrating how people like them have already embraced these advancements to improve their experiences. This was repeated a few times to capture a variety of experiences.

Technology 167

Technology Customer Experience Online Ordering Communication 167

Modern Restaurant Management

DECEMBER 29, 2021

Everyone wants their company to thrive and beat the competition. Companies must be responsive and be familiar with news cycles and trending topics. Yet, often, companies are busy working IN their business rather than ON their business. Think about what topics you are an expert in. Create the Right Team.

Communication 221

Communication Leadership Article 2022 221

Modern Restaurant Management

APRIL 5, 2024

To learn more about best practices for creating effective merchandise, Modern Restaurant Management (MRM) magazine connected with Greg Kerr, Owner of Alchemy Merch , which has made more than four million custom products for artists, brands, and creatives in all fields. What are some examples of creative uses of merch to promote a company?

Merchandise 202

Merchandise Brewery Design Magazine 202

Aaron Allen & Associates

MAY 3, 2024

We took a look at a sample of companies with new members in their leadership teams, and found that more than half of the replacements were for the CEO. The chains gaining market share are in the know about how to optimize the business using several levers. And these companies start preparing years in advance. and abroad.

2024 52

2024 Fast Casual 2023 2025 52