Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. They can, for instance: Offer box lunch specials for pickup by those working from home.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . This is one way to promote perks and encourage future reservations. . Offer them a special deal for a later time. Consider Your Employees. Focus on the Upsell.

Hospitality 454

Hospitality Marketing Travel Hotels 454

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. Absent the common language of cuisine — or even his hardworking coworker’s name — the server may have hesitated to ask for help and punctured the momentum of an otherwise beautifully executed special occasion.

Hospitality 472

Hospitality Front of House FOH Leadership 472

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Make them feel safe, while also making their moment with you feel special.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Culinary Cues

JUNE 29, 2024

The chef invests time in building a signature menu, testing recipes, establishing plate presentations, and making sure the best ingredients are within the teams reach. Present the menu but offer them the opportunity for a customized menu selection from the chef. Create a spontaneous special event through this extra effort.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Show your restaurants personality, team, and daily specials to keep your audience engaged. We now live in a digital-first world.

2025 195

2025 Marketing Email Marketing Operations 195

The Rail

APRIL 6, 2025

Teaching your employees to recall names, preferences, and special events of regular customers shows attention to detail that clients really value. Using surprising complementary components like house-made palate cleansers between meals, amuse-bouche sampling, or little farewell presents will help to build enduring good memories.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

SEPTEMBER 2, 2020

Use planters and other sturdy dividers to make sure your space is presentable and doesn’t look haphazardly put together. This information should be communicated when the guest makes their reservation. Should they plan to have rainout specials for takeout and delivery?

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

The Rail

FEBRUARY 7, 2025

As a restaurant owner, you can capitalize on these trends by showcasing seasonal menu items, behind-the-scenes kitchen prep , chef interviews, clips of special events, and customer testimonials to provide an authentic glimpse into the restaurant operations that fosters trust. Special events make for good video content as well.

Serving 130

Serving Marketing Loyalty Program Social Media 130

Culinary Cues

AUGUST 31, 2024

In a restaurant, it is evident in the atmosphere of the operation, how well everything is maintained, the presentation of food on the plate, the aromas and flavors of the dining experience, the commitment of staff members, and the reputation of the operation in the community.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Culinary Cues

APRIL 26, 2020

It matters not whether you are selling a Wagyu beef tenderloin or a fried chicken sandwich – what is essential is that your product is so good, so well prepared, so special that customers look at it, smell it, and take that first bite followed by a pause of surprise and a response that begins with “WOW”! Convenience is the name of the game.

Guest Recovery 413

Guest Recovery Kitchen Safety Customer Service Food Safety 413

SpotOn

NOVEMBER 21, 2024

Your offerings can range from seasonal starters and holiday drinks to multiple courses and specials. Some people stay home for the holidays, while others look for special experiences. When you have a reservation and waitlist platform , you can manage your unique experiences, reservations, and your waitlist all from just one place.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Culinary Cues

MAY 16, 2022

But then, on occasion, there are those nights when you and your teammates are in a special place, a place that is hard to describe unless you have been there – you are in the zone. The reservation book was full for tonight – more than 200 recorded and no room for walk-ins.

Café 441

Café Front of House Point of Sale Back of House 441

Culinary Cues

MAY 19, 2022

Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. Salads, cold apps, and desserts were beautifully presented and ALWAYS ready when the server needed them. This was “order/fire” time. We’re good boss”.

Seating 448

Seating Dine-in Seasonal Menu Ordering 448

Hospitality Insurance Group

MAY 2, 2025

The opportunity to join Hospitality Insurance Group presented itself back in September 2022 and was an opportunity I couldnt pass up. However, Sandra presented me with the opportunity to step into management much sooner than anticipated. I am currently working toward my Associate in Underwriting (AU).

Management 148

Management Management Insurance Leadership 148

Modern Restaurant Management

SEPTEMBER 24, 2024

We could all do a little brainstorm session and then present on the needs of that group?” Also, could we do a special or something, just to make the holiday more fun?” All rights reserved. .” “Maybe we could break out into groups and brainstorm for a bit?” ” asked Cal.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

SEPTEMBER 26, 2024

He knew that through a differentiated experience, his restaurant would occupy a special place in the hearts and minds of his guests. As one would expect, food presentation and description took Disney-esque theatrical form. In other words, he knew he needed to turn it into a brand.

Fine Dining 409

Fine Dining Customer Experience Customer Service 2010 409

Modern Restaurant Management

SEPTEMBER 16, 2020

Send out weekly email newsletters (no more, no less) telling customers about new menu options and special offers. It is done through the packaging, food presentation and overall customer service. Consumers are hyper aware of how restaurants deliver and present their food. What are some trends you are seeing?

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Restaurant Clicks

NOVEMBER 11, 2021

It’s a special present from the restaurant to see good happy hour deals available as long as I visit during their specified times. Whether you’re a Nashville local or a tourist in tow for a day or two, there’s a happy hour drink special waiting for you. Specializing in craft beer and excellent pub food, M.L.

Specials 140

Specials Online Ordering Bar Food Order 140

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.”

Restaurant Law 450

Restaurant Law Communication Café Take-out 450

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items.

Back of House 520

Back of House Dine-in Restaurant Law Ordering 520

Culinary Cues

DECEMBER 12, 2020

Vezelay is a centuries old village of less than 500 year-round residents, but throughout the year, visitors from around the world would make the trek to experience the spirituality of the area and to win a table reservation at Marc Meneau’s magnificent restaurant. He did not need to cook a dish to impact it’s flavor and presentation.

Fine Dining 364

Fine Dining Back of House Dine-in Presentation 364

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. Promote Special Deals Emails effectively announce limited-time promotions and discounts.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Modern Restaurant Management

SEPTEMBER 27, 2024

The white paper finds that different chains are utilizing different strategies to bolster foot traffic — including a mix of early-dining specials and limited-time offers. Texas Roadhouse is driving YoY visit growth in the face of price hikes with early dining specials. titled Pricing Strategies Driving Restaurant Visits in 2024.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

DECEMBER 28, 2023

Diners prefer walk-ins to reservations : Diners were more spontaneous and made more plans to meet up and walk into restaurants. Walk-in parties accounted for almost three-quarters of restaurant tables and were twice as common as reservations. Nearly three-quarters (71 percent) of all reservations were made on mobile.

2024 474

2024 2023 Food Order 2013 474

7 Shifts

AUGUST 18, 2021

Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. List all daily specials and offers. Are your customers dining in honor of a special occasion? And you should be present in all those places so they can find you. Offer add-ons. During the meal.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

NOVEMBER 19, 2019

The winning team of chefs will successfully prepare and present a four-course menu, utilizing a mystery basket of 16 fresh, seasonal ingredients, as well as demonstrate a mastery of cooking technique. Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

EATER

JUNE 22, 2020

looks like The Reality of Reopening: Restaurateurs Share Their View from the Ground, Presented by Square. Plexiglass partitions, limited capacity, reservations only, contact tracing: How are restaurants re-envisioning their operations post-pandemic to serve diners safely while staying afloat? Monday, June 29 — 2:00 p.m. looks like.

Uniforms 274

Uniforms Events Reservations Presentation 274

7 Shifts

OCTOBER 9, 2019

Mobile ads also allow you to create an exceptional experience for the customer by providing directions to your location, allowing them to make immediate reservations, and featuring relevant reviews. GMB also provides a number of functional benefits, like enabling table reservations right from the listing. Which brings us to….

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

JANUARY 7, 2020

Allergens–especially on new menu items or specials. Perhaps you have a habitual customer that has a reservation for the night with a particular dietary request they make on every visit, or perhaps they always order the same drink. Safety and Sanitation. Immediate concerns. There are things that pop up that may seem less obvious.

Allergens 295

Allergens Food Safety Customer Service Training 295

Modern Restaurant Management

OCTOBER 23, 2019

When you get it right, your marketing ROI is higher, your tables are more consistently reserved and your revenue is more consistently flush. How do they describe and/or present themselves on their profiles? Your customers want something special from you, but what is it? So how do you get it right? What do they have in common?

Social Media 290

Social Media Customer Experience Small Business Catering 290

7 Shifts

AUGUST 12, 2020

Knowing they have a lunch special on Wednesdays is invaluable knowledge to have, and can inform your own decision making. There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Your competitor analysis needs to include the digital space too.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

The Restaurant Group

JANUARY 16, 2025

This decision can hinge on how easy it is to find information on your website or make a reservation. Every interaction matters, from the greeting at the door to the way their meal is presented. Offer special deals and spotlight your most popular menu items to tempt potential diners.

Social Media 78

Social Media Customer Experience Customer Service Online Ordering 78

Culinary Cues

SEPTEMBER 4, 2020

In the moment, however, there are loads of things that we miss, things that make us shake our heads in disbelief, things that we long for – a return to a time when our greatest concern as a chef was our reservation list and daily mise en place. Chefs miss the level of this interaction in 2020.

2020 379

2020 Back of House Front of House Food Order 379

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. To him, it’s a tribute to the art form of food presentation, as well as the pride with which he has long viewed the possibilities of his home food.

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

Touch Bistro

JULY 26, 2021

We’re sharing ideas for Labor Day restaurant specials that will help you maximize profits and make your restaurant a Labor Day destination for years to come. In this article you’ll learn: How Labor Day can impact your restaurant How to plan Labor Day promotions 14 Labor Day restaurant specials to try this September. All hands on deck?

Specials 99

Specials 2021 Seasonal Menu Customer Service 99