Culinary Cues

JANUARY 13, 2025

Great passers need great catchers, time in the pocket is totally dependent on the collective effort of the offensive line, the run game would never happen without great blocking, and successful offenses and defenses are the result of effective game plans and play calling by coaches. The same is true in a restaurant.

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Coaching Sports Presentation Seasonal Menu 442

Modern Restaurant Management

OCTOBER 28, 2024

This is digital transformation in action, not just a buzzword, but a game-changer. Their ability to merge legacy systems with new solutions didn’t just keep them competitive—it transformed their business.

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Point of Sale Customer Experience Technology 2024 445

Restaurant Business

MAY 16, 2025

The fast-casual chain is moving from paper chits to an AI-powered digital system that will cut service times in half. It's in 400 units now and will be rolled out systemwide by the end of the year.

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Fast Casual Casual Operations 236

Modern Restaurant Management

JANUARY 20, 2025

The reality is, these vendors make a healthy profit off every sale, and many are willing to negotiate if you know how to play the game. Loyalty in this game is earned year after year. Many operators believe they’re stuck with whatever deal they’re given, but that’s far from true. Let’s get started.

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Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

FEBRUARY 2, 2023

Invest in Games Board games are no longer just for the kids table. Elevated table games from Chess to Clue can promote intentional interaction amongst guests and allow them to create special memories in any establishment.

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Fine Dining Customer Experience Events Seasonal Menu 474

Restaurant Business

OCTOBER 23, 2024

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a game-changing force. A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management.

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Customer Experience Operations Back of House Customer Service 301

Modern Restaurant Management

MARCH 24, 2025

Gamifying the frontline end-user role takes advantage of an existing wave of momentum in people’s personal lives—video gaming. From early childhood, men and women of all generations enjoy playing video games. Human Drivers for Gamification The customer experience will never exceed the employee experience.

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Loyalty Program Coaching Mobile Ordering Customer Experience 305

Culinary Cues

OCTOBER 23, 2024

It should not be a zero-sum game where to satisfy one, the other must suffer. To some, professional fulfillment and job satisfaction are closely tied to those stakes in the ground. In fact, they are what allows the chef to feel good about their chosen profession and their place in society. Yet, in many cases that is reality.

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Café Pricing Hiring Blog 426

Modern Restaurant Management

DECEMBER 27, 2024

In 2025, integrating loyalty programs with marketing technology will be a game changer for restaurants of all sizes. Integrate Loyalty Programs and Marketing Technology Disconnected systems can create inefficiencies and make it harder for you to deliver a seamless guest experience. Gamification is another effective strategy.

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2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

FEBRUARY 6, 2023

Regular season game days at the bar are crowded and hectic enough, but Super Bowl weekend? If you’ve got a good game plan, with some well-scripted plays… you’ll be celebrating a “penalty-free” weekend with increased profits! Penalty #1: Delay of Game Want to increase ticket averages?

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Bar FOH Coaching Brewery 474

Modern Restaurant Management

FEBRUARY 25, 2025

AI Agents Enhance Customer Engagement Restaurants can, of course, play the AI game too. Restaurants should ensure these pages include detailed menus, location-specific offerings and amenities, and frequently asked questions to align with user intent and improve visibility in AI-powered search results.

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SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

MAY 29, 2025

Nintendo uses QR codes within its gaming system to share avatars. In addition to touchless menus and payment options, QR codes helped companies bridge the information gap, putting everything from FAQs to wifi network info and passwords to maps at consumers’ fingertips.

Menu 371

Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

JANUARY 31, 2023

The first step in this process should be analyzing the data from their point-of-sale system – labor costs, game days sales and more. Improve Your Digital Presence There are many channels a restaurant owner can leverage to attract customers around big game days. This can help increase sales and attract new customers.

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Loyalty Program Social Media Email Marketing Online Ordering 461

Modern Restaurant Management

DECEMBER 11, 2024

It's not just the merch on the menu that is driving traffic to the brand with a misison to create spaces that blend sports and leisure and offer innovative cocktails, next-level architecture and high-end designer decor with elevated bar bites, retro games, and exclusive event nights.

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Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

MARCH 11, 2022

By some estimates the mobile gaming market is expected to reach a market size of US $420 billion by 2026 – presenting a valuable co-marketing audience for QSRs. These co-marketing initiatives could tie in-game accomplishments to QSR brand offers and rewards, like purchasing points or other loyalty incentives.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

MARCH 7, 2025

And in an industry with high turnover, that’s a game-changer. When done right, tipping makes employees feel valued and appreciated. It boosts morale, provides financial stability and ultimately keeps the team together. Rather than abandoning the practice altogether, restaurants can rethink their approach.

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Tip Distribution Front of House Customer Service Back of House 251

Modern Restaurant Management

MAY 9, 2025

It’s not just a tech upgrade for a season, it’s a long-term revenue strategy to easily handle higher volumes when you need to – game days, holidays and of course patio season. That’s real value without needing to hire more staff, and in fact we often see operators are able to run leaner shifts with handhelds.

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Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

AUGUST 7, 2023

People who regularly go to sports bars and restaurants want the best technology available to watch the big game. Audio System The audio system in the restaurant is critical when showing football games or the big fight. Having a tabletop device with games and other features can provide entertainment for these customers.

Technology 419

Technology Sports Entertainment Customer Experience 419

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. But one thing I’ve learned is that every challenge presents an opportunity to improve.

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Leadership Innovation Technology 2024 251

Modern Restaurant Management

SEPTEMBER 28, 2022

and McDonald’s renewed their McDonald’s Crew League partnership, designed to recruit and retain employees through gaming. In June, multinational Esports organization Gen.G ” Papa Johns partnered with Esports tournament operator Beyond the Summit (BTS) in May to launch a Super Smash Bros-centered community campaign.

Social Media 450

Social Media Recruiting Influencer Design 450

Culinary Cues

JANUARY 23, 2023

It sounds nice to espouse the cliche: “It’s not whether you win or lose that matters, it’s how you play the game”, but if how you play the game leads to losing – there is little inspiration in the noble approach. Without a game plan a business is simply hoping for the best. Winning feels good, losing does not. That NEVER works!

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Coaching Sports Point of Sale Take-out 466

EATER

FEBRUARY 4, 2025

The biggest of Big Games is nearly upon us, and that means it is once again time to assemble a miniature football stadium out of snacks a pastime that, in my opinion, is at least equally as enjoyable as actually watching football. The minute you stop going for goals, the game is over.

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Back of House Sports 2017 2021 251

Qu

JUNE 16, 2025

The post 7 Game-Changing Trends That Will Define Fast Casual & QSR in 2025 appeared first on Qu. .” The question isn’t whether these trends will impact your business; it’s whether you’ll get ahead of them or get left behind. Want the full story?

Fast Casual 52

Fast Casual 2025 Casual Loyalty Program 52

Modern Restaurant Management

APRIL 7, 2022

Unified Commerce Could be a Game-Changer. When it comes, true unified commerce will be an industry game-changer that will allow operations to take things one step beyond omnichannel.

Mobile Ordering 537

Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Modern Restaurant Management

OCTOBER 10, 2023

Making Data Meaningful Collecting data isn’t the end game — what you do with it counts. The Rise of AI in Loyalty Programs Artificial Intelligence (AI) is emerging as a game-changer in managing loyalty programs. This guarantees repeat visits and forge a deeper emotional connection with patrons.

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Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

DECEMBER 31, 2024

More than Taco Tuesday It wasnt just taco night – Mexican cuisine stole the show as the most popular international cuisine for Grubhub customers across the country, and many took their taco game to the next level, ordering nearly 1.3 hours per day playing mobile games, compared to just 0.7 million birria orders this year alone.

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Franchise Franchising 2024 Mobile Ordering 221

EATER

DECEMBER 4, 2024

As we watch the game through the patio window, I realize nothing has changed but everything is changing. Step 11: Once the oysters pop open, transfer them to a communal table to enjoy with hot sauce, cocktail sauce, and maybe the Clemson game for company. My wife unknowingly interrupts my reflection: “Can I try one?” she exclaims.

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Back of House 2007 Take-out Equipment 281

EATER

OCTOBER 15, 2024

It’s just been a game changer,” she said. People don’t quite understand it,” Marnell-Suhanosky said, adding that her game plan is to first get her regular customers on board through lots of dialogue, and hope that the practice takes off. The kitchen is now fully electric. It’s much cleaner. Customers are slower to engage, however. “It

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Compost Food Equipment Waste 288

ChowNow

JANUARY 23, 2025

Offer tickets for sampling and voting, and include activities like live music or kids games to enhance the experience. 11) Trivia and Game Night A trivia or game night brings fun, friendly competition to your restaurant, inviting guests to test their knowledge or skills in a relaxed, social setting.

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Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

APRIL 9, 2024

Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024. That could then be switched over digitally during happy hour when it might promote a burger combo for the afternoon basketball game. So, what’s the solution?

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2024 Front of House Mobile Ordering Fast Casual 508

Modern Restaurant Management

JUNE 10, 2022

Maybe play a game of guessing the ingredients. Conduct Mini Games. Mini games are an excellent way to do that. Create a mystery surrounding the new item. Conduct a live event. Basically, create hype. And nothing excites people on TikTok more than a hyped-up new launch.

Employee Relations 508

Employee Relations Influencer Events Small Business 508

ChowNow

FEBRUARY 7, 2025

Try a server game like Perfect Order. When staff are trained to upsell with confidence and authenticity, it doesnt just increase average order volumeit makes customers feel welcomed, valued, and excited to try something new. Looking for a fun way to motivate your staff to upsell?

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

MARCH 15, 2022

Blockchain technology has proven to be a disruption around the world, changing the game for many important processes including storing data, tracking and digital authentication. Further, restauranters who fully embrace crypto rewards offer a unique and easy way customers can receive loyalty points directly at the point-of-sale.

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Food Supply Point of Sale Supplies Food Safety 592

EATER

MARCH 28, 2025

Although these items are still plentiful, dining at a baseball game has now become an exciting culinary affair. This shift has made dining at a baseball stadium as much a draw as the game itself. You can find kimchi-topped burgers, blistered shishito peppers, and grilled steak with chimichurri at ballparks across the United States.

Serving 251

Serving Seasonal Menu Food Supply Menu 251

Restaurant Business

JANUARY 9, 2025

Restaurant Rewind: Saucy isnt the first time that the fast-food chicken chain created new brands. This podcast episode features a look at some of the restaurants KFC created.

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Food Operations 261