Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

2024 473

2024 Customer Experience Compost Loyalty Program 473

SpotOn

APRIL 14, 2025

Recent product innovations enhance operational efficiency and guest engagement for restaurant operators.   Driving Innovation: New Product Launches and Enhancements SpotOn continues to bring new updates to streamline operations, enhance guest experiences, and drive restaurant profitability. and Finn’s Fish House. 

2025 110

2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Restaurants are also implementing innovative retention strategies.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. Think paper straws versus plastic. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. First and foremost, most restaurants are going to see a huge drop-off in the number of customers who dine in.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Squirrel Systems

MARCH 5, 2025

As we look ahead to 2025, the restaurant industry is poised for significant transformations driven by consumer preferences, technological advancements, and a heightened focus on sustainability. Chefs are experimenting with vegetables in innovative ways, such as plant-based “seafood” and using jackfruit as a meat alternative.

2025 85

2025 Menu Food Agriculture 85

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Consumer Spending on Dining Out.

2020 482

2020 Influencer Point of Sale Food Safety 482

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

SEPTEMBER 23, 2020

“We will continue to create innovative products and further our go-to-market approach to ensure merchants nationwide have access to the tools they need to run their businesses. At BIBO, she will focus on supplier-client relations, National Account development, and continue to develop BIBO’s Fine Wine division.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. This not only streamlines the ordering and dining experience but also boosts customer convenience, providing swift and enjoyable visits that encourage repeat business.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294

The Rail

APRIL 2, 2025

Focus on design elements and finish quality guarantees that every action made reflects a higher eating experience that conveys both innovation and legacy. While well-chosen textures offer acoustic benefits that help to create a calmer, more pleasant dining environment, durable, slip-resistant materials guarantee safety in heavy traffic areas.

Customer Experience 130

Customer Experience Sustainability Recycling Design 130

Restaurant Business

JUNE 5, 2025

On Thursday, the casual-dining chain promoted Lyle Tick, its president and chief concept officer, to the top job. “I News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jun. Houdek had been with the chain since 2019. Sign up here.

Leadership 157

Leadership 2025 Fast Casual Franchise 157

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. Sustainability and healthy options rising in importance.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal."

2023 508

2023 2022 Consumer Goods Point of Sale 508

7 Shifts

JANUARY 23, 2020

Live-work-dine neighborhoods do not generate enough outside traffic to sustain a business if it is not designed correctly” — Daniel Reed Hospitality 2. Keep in mind what everyone else is doing, walk the fine line between ground breaking and comfortability. Fine dining, fast casual, etc.) Jake, Mojo Burrito.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. Zagat debuted Zagat Stories.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

The Restaurant Group

DECEMBER 1, 2024

Showcase Culinary Innovation – New items demonstrate your restaurant’s creativity and adaptability. Encourage Feedback – Fine-tune dishes based on their input. Planning Ongoing Promotions to Sustain Interest Keep the momentum alive: Introduce seasonal updates to align with customer preferences.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” Minimal Waste – Ono’s food truck is designed to be environmentally sustainable. “Plant-based dining is not a fad that is going away.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers.

2019 323

2019 Compost Mobile Ordering Point of Sale 323

Modern Restaurant Management

MARCH 11, 2020

” The 25th edition of Scoop features products designed to help bar-and-grill operators easily get creative and innovate with their menus, with elevated, upsell-worthy versions of their traditional bar-and-grill fare. Innovative Experiences. It can be served with signature dips or used as a slider bun for a sandwich.

Bar 388

Bar Cash Management Loyalty Program Point of Sale 388

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Dining During COVID. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

EATER

APRIL 21, 2021

“For many, hawker centers actually serve as the convenient kitchen for local housing flats,” says Leslie Tay, a family doctor who is also a culinary advocate and member of the government’s Workgroup on Sustaining the Hawker Trade. But Sai argues that innovation isn’t inherently contrary to the hawker spirit. “It

Franchise 246

Franchise Franchising Small Business 2011 246

Future Food

NOVEMBER 27, 2024

Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. From the rise of AI to the increasing popularity of experiential dining, businesses are adapting creatively to meet new consumer demands. Those who already treat themselves to high end dining experiences spend more.

Hospitality 78

Hospitality 2025 Food Back of House 78

The Rail

MAY 15, 2024

As a result, the demand for quick and convenient dining options has been met. It’s perfect for a quick bite, personal dining experience, or when guests are on the go. Table service, on the other hand, encompasses both a fine dining experience and a full-service restaurant that offers variety and a complex menu.

Fast Casual 130

Fast Casual Customer Service Customer Experience Fine Dining 130

Modern Restaurant Management

NOVEMBER 5, 2019

Kempczinski was one of key hires during this period, joining McDonald's in September 2015 as executive vice president of strategy, business development & innovation following leadership positions at Kraft and Pepsi. Sharing best practices on successful, creative and innovative solutions to reduce wasted food across industry sectors.

Waste 255

Waste Food Leadership Customer Service 255

EATER

MAY 24, 2022

Since Daniel Humm and Will Guidara bought Eleven Madison Park from Danny Meyer in 2011, it has earned a reputation as one of the best restaurants in the world, sustaining three Michelin stars since 2012. Like the restaurant’s pivot to a plant focus, Humm positions the boxes as a step toward a more sustainable future.

Fine Dining 246

Fine Dining Seasonal Menu Food Order Transportation 246

Lavu

NOVEMBER 17, 2023

By comprehending the financial dynamics at play, restaurateurs can make informed decisions that contribute to their overall profits and sustainability. Casual Dining Restaurants Casual dining restaurants offer relaxed atmospheres with moderately-priced menus. Their profit margins are around 6.5 percent on average.

Fast Casual 138

Fast Casual Food Truck Fine Dining Loyalty Program 138

Restaurant Clicks

APRIL 8, 2025

Slow-smoked over pure oak wood, the meats carry a robust smokiness, with a finely tuned balance of peppery seasoning and juicy tenderness. Many visitors appreciate the mix of traditional Texas barbecue with some innovative twists. It’s a great stop for those who enjoy a more intimate dining experience.

Seasonal Menu 78

Seasonal Menu Sourcing Customer Service Customer Experience 78

Restaurant Clicks

DECEMBER 14, 2021

Of course, if you’re looking for more dining options, Louisville’s growing restaurant scene is quickly becoming nationally recognized. I’m here to verify Louisville’s fabulous culinary options, having recently toured Bourbon City in search of the best restaurants for every taste and dining preference.

Fine Dining 147

Fine Dining Café Reservations Dine-in 147

Restaurant Clicks

NOVEMBER 19, 2021

There are countless New York restaurants with group dining to accommodate large parties and restaurants with private dining for more intimate special occasions. During my recent trip to NYC, I got to tour through the various neighborhoods of New York in search of the best restaurants with private dining and group dining options.

Dine-in 147

Dine-in Seasonal Menu Fine Dining Book 147

Sante

APRIL 1, 2020

But he’s also a innovative leader in the modern port trade. Rupert is now laser-focused on quality of the company’s brands and innovation for the 21st century port industry. We’re pleased with our dry wine, but our family’s mission is fine port wine,” said Symington.??Nevertheless,

Vineyard 130

Vineyard Back of House Sustainability Certification 130

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. How can I optimize take-out at my restaurant? It hardly makes sense to package a $35 dish in aluminum foil.

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Restaurant Clicks

NOVEMBER 23, 2021

As the most populated city in Florida, Jacksonville offers dining as diverse as its people. Settled into the Avondale/Riverside dining district sits a classic bistro waiting for you to come on in. Taverna uses authentic Italian ingredients and locally produced meats to create a memorable dining experience.

Fine Dining 147

Fine Dining Website Management Reservations Online Ordering 147