Ken Burgin

FEBRUARY 13, 2024

They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen. Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

FEBRUARY 4, 2020

Chang’s, Wing Squad, Yumpingo, Restaurant Revolution Technologies, Waitbusters, Dairy Queen, Fish City Grill, The National Restaurant Association and the National Restaurant Association Educational Foundation and Keilhauer. These new restaurant additions will allow more guests to experience the P.F. New CEO at Boston Market.

Online Ordering 111

Online Ordering Hospitality Leadership Design 111

Perfect Daily Grind

APRIL 23, 2023

However, at the same time, a director of coffee is usually also in charge of sourcing and purchasing green coffee, as well as staff training and team leadership. Head roasters can also explore career options in marketing and coffee education,” Cleia says. Another similar role to this is production manager.

Equipment 148

Equipment Education Sourcing Employee Relations 148

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Curry Up Now Adds Incentives LTO.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Sling

MAY 14, 2022

An employee value proposition (or EVP for short) is a set of benefits that a business offers to its employees as compensation for their skills, experience, and expertise. A strong employee value proposition goes above and beyond the hourly or salary pay your team receives to include every aspect of the employee experience.

Management 78

Management Management Employee Relations Insurance 78

Perfect Daily Grind

SEPTEMBER 23, 2022

The IWCA’s local chapter is inviting coffee professionals to a safe space where women and other marginalised people in the industry will share their individual experiences. Leadership Council elections get underway for Coffee Roasters Guild , Barista Guild , and Coffee Technicians Guild.

Workshop 130

Workshop 2022 Food Truck Events 130

The Restaurant Times

MAY 14, 2023

Queues’ “50 Most Influential Young Indians,” and Black Book’s “Top 50 Women in Leadership.” In 2008, she returned to Mumbai without prior experience in the hospitality industry or aspirations of becoming an entrepreneur. However, she fearlessly joined her husband in their restaurant venture.

Customer Experience 98

Customer Experience Restaurant Law Customer Service Book 98

Restaurant365

DECEMBER 16, 2021

Through our relentless focus on customer success and product innovation, we have become the trusted technology leader that operators lean on during this time of resurgence. This was achieved through a heavily customized installation of the Freshworks tool suite, including portal and messaging customization.

Operations 60

Operations 2021 Webinar Innovation 60

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Fortunately, though limited indoor seating is possible now and luckily for us, we have a pretty sizable floor, so we can comfortably distance customers. As the Head of U.S.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. Its experience providing small businesses with loans means any U.S.-based

Online Ordering 209

Online Ordering Back of House Customer Service Small Business 209

Modern Restaurant Management

OCTOBER 28, 2022

Modern restaurants need strong leadership right now to guide them through these changes and challenges. Understaffing can turn customers away when they’re frustrated by long wait times or poor service, and over staffing will instantly eat into your profitability. 2 – Give Employees Training and Education Opportunities.

Leadership 185

Leadership Loyalty Program Communication Training 185

Bar and Restaurant Coach

SEPTEMBER 13, 2019

customer service excellence. Most operators are just not interested in someone coming into their venues busting bottles, yelling at staff and running off customers. The way we approach our clients is with kindness, humility, and a genuine intent to best serve the needs of our clients using all our tools and experience.

Bar 77

Bar Audits Coaching Inventory 77

Modern Restaurant Management

FEBRUARY 17, 2020

“We are always looking for new ways to reach our consumers and, given Yelp’s dominance in the industry, we sought a partnership to help us drive more customers to our restaurants,” said Erik Jensen, vice president of brand engagement, Denny’s. Spark Foundry?. Showcase Ads : ? . Food & Facilities.

Sports 131

Sports Point of Sale Entertainment Customer Experience 131

The Restaurant Times

MARCH 8, 2023

She is a certified WSET Wine School educator and has studied Japanese tea at the Global Japanese Tea Association. She pursued her culinary education at Le Cordon Bleu London and trained under several renowned chefs, including Chef Marcus Wareing, Chef Phil Howard, and Alex Sanchez.

Specials 52

Specials 2012 Food Truck Back of House 52

Modern Restaurant Management

NOVEMBER 24, 2021

“The teams from both development groups have been friends and customers for years at all of my restaurants, and I’m thrilled to welcome these hospitality veterans to the Brooklyn Dumpling Shop family of franchisees,” said Stratis Morfogen, owner of Brooklyn Dumpling Shop. and Brinker International, Inc.

Franchise 174

Franchise Franchising Loyalty Program 2022 174

Modern Restaurant Management

NOVEMBER 20, 2019

Under Minardi’s leadership, CPK sees significant opportunities to add to the company’s presence in Asia with a focus on Hong Kong, South Korea, Singapore, Japan, and Malaysia. Giorgio Minardi. Expansion in the Middle East, Australia, and Europe will also be additional areas of focus starting in 2020.

Franchise 89

Franchise Franchising Customer Experience Seasonal Menu 89

RGU

NOVEMBER 29, 2019

If you’re ready to build relationships, increase your authority, and educate customers with awesome content, incorporate a little marketing into your business model. Additionally, in 2018, consumers trust blog posts and podcasts as their go-to methods for educational purposes. Why is it so important?

White Paper 52

White Paper Marketing Email Marketing Leadership 52

Modern Restaurant Management

DECEMBER 12, 2019

Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. “In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees. From BOOK IT!

Franchise 97

Franchise Franchising Loyalty Program Book 97

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. ” Building Loyalty. ” Building Loyalty. The Local Influence.

Travel 101

Travel Food Hotels Loyalty Program 101

Society Insurance

OCTOBER 5, 2022

Offering telecommuting is a great way to give employees a flexible work environment, but make sure that the office is still a positive experience when they come in. Allow room to grow, develop, and customize an employee’s career path. Another great option to offer is ongoing education, training, or classes.

Employee Relations 59

Employee Relations Education Certification Insurance 59

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 125

Food Truck Customer Service Customer Experience Front of House 125

EATER

APRIL 8, 2021

We were confronted with zero income from the restaurant, zero customers, zero work,” says Chad Houser, the organization’s founder, CEO, and executive chef. The leadership team redid the staffing model to allow people to work from home as needed. But then shelter-in-place orders started. “We Several U.S.

Training 115

Training Café Kitchen Safety Back of House 115

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. “For our guests, coming to Yogurtland has always been about the experience. designed with high-rent urban areas in mind.

Franchise 134

Franchise Franchising Loyalty Program Kitchen Safety 134

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 162

Hospitality Food Consumer Goods Point of Sale 162

7 Shifts

JUNE 1, 2022

Topics from the 2022 agenda included marketing with limited resources, finding the middle ground between franchisors and franchisees , and taking control of your customer data. There are dozens of seminars, education sessions, workshops, keynotes, and competitions. Restaurant Leadership Conference. International Pizza Expo.

2022 195

2022 Fast Casual Website Management Workshop 195

Modern Restaurant Management

OCTOBER 23, 2019

” The Local Culinary has adopted an approach that emphasizes the experience aspect of the delivery. Beyond delivery, the company will connect with consumers through a series of community pop-up restaurant experiences and by participating in established culinary festivals and brand partnership activations.

Point of Sale 71

Point of Sale Customer Experience Customer Service Front of House 71

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. Strong Leadership Skills. Hospitality Experience.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

The Restaurant Coach University

MARCH 2, 2017

They often project an “all about me” mentality, which isn’t the right way to interact with customers online or face-to-face. Be funny, edgy, charitable or educational. Are you setting an example of the standards for your guest’s experience? Leadership is where it’s at. Leaders inspire.

Bar 70

Bar Inventory Social Media Hiring 70

EATER

JULY 8, 2020

In poor communities, it’s environmental, it’s substandard education, substandard housing — it’s all of these social injustices piled one on top of each other.”. They encouraged the families they served to make custom grocery store lists as well. “I It’s not just about the food,” he said. “In Getting Groceries to Chicago’s Southside.

Food 107

Food Social Media Fast Casual Back of House 107

7 Shifts

APRIL 3, 2023

Table of Contents Acknowledge the challenges Education about psychological safety Open communication Prioritize workplace mental health Create a healthy workplace for everyone It starts with acknowledging the challenges. The next step is education about psychological safety.

Food Safety 195

Food Safety Education Communication Hospitality 195

T-Ching

FEBRUARY 12, 2021

Kelly is a World Tea Academy Certified Tea Sommelier, a Tea Educator, and Etiquette Consultant. In addition to leadership roles in the greater Tampa Bay community, Kelly is also a member of Specialty Tea Institute, US League of Tea Growers, and is a Tea Mastermind. Augustine, and Knoxville to experience different salt rooms.

Brewery 102

Brewery 2018 2010 Events 102

Modern Restaurant Management

MARCH 24, 2020

“Our amazing team members and franchisees have always been focused on taking great care of our customers by providing a superior in-store experience and incredible food and none of that will change. family of brands,” said Russ Bendel, CEO, The Habit Burger Grill. Being part of Yum! ” Mount Franklin Makes Acquisition.

Food Supply 89

Food Supply Kitchen Safety Cash Management Food Safety 89

Modern Restaurant Management

JANUARY 27, 2020

This edition of MRM News Bites features Grubhub, PAR Technology, The Institute of Culinary Education, Parts Town, OneDine, Starbucks, QikServe, MOD Pizza, ezCater and Red Lobster, Omnivore, Coolgreens and Winston Industries. Heads-up customer displays to show real-time order estimates across all channels. Ultimate Grubhub.

Catering 111

Catering Mobile Ordering Customer Service Leadership 111

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The For customers, they are a given. percent hold more than 500 events. percent at hotels.

2019 109

2019 Compost Mobile Ordering Point of Sale 109

Modern Restaurant Management

JANUARY 15, 2020

“From a bigger-picture perspective, what we continue to see is an industry crippled by declining traffic but continues to experience guest check growth large enough to drive some small positive sales movement. ” Discounts and deals create lasting customer loyalty while giving restaurants a piece of the market share.

2020 97

2020 Point of Sale Online Ordering Consumer Goods 97

Modern Restaurant Management

OCTOBER 21, 2019

This message resonated deeply with our inaugural audience in New York and we look forward to bringing the ultimate plant-based experience to London in 2020.” Community – an educational forum for the general public on the many reasons for and benefits of living a plant-based lifestyle. " by CHLOE.'s With more than 4.5

Retail 78

Retail Consumer Goods Point of Sale Innovation 78

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Speaking of behaviors you won't tolerate, make it clear to your staff, vendors, and customers that any harassment won't be tolerated. Put women in leadership roles.

Leadership 195

Leadership FOH BOH Website Management 195