ChowNow

MAY 9, 2025

Well-written menu descriptions dont just tell guests whats in a dish; they entice customers, set the tone for your brand, and can increase sales. The best restaurant menu descriptions help customers understand what the dish is and why theyll love it. But a little extra effort can make a big difference. Specificity sells.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Guests will return when the effort expended to create memorable complete dining experiences is front and center. So, what are we doing to create a memorable experience for this team? It is, and must be, a team effort.

Front of House 474

Front of House Customer Experience Dine-in Workshop 474

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? Your employees know that this is not the best way to start a dining experience. Ask your staff!

Kitchen Safety 434

Kitchen Safety Back of House Front of House Customer Experience 434

Culinary Cues

APRIL 9, 2020

As one of the oldest professions known to mankind – cooking is a noble endeavor that serves as a portal for all that a culture means and restaurants are the vehicle for delivering this to and sharing culture with people of all ethnicities, race, genders, and beliefs.

Customer Experience 520

Customer Experience Customer Service Dine-in Sports 520

Modern Restaurant Management

MARCH 18, 2021

Menus are shifting quickly to digital screens, promising operational efficiency and a consistent brand experience from dine-in to drive-thru. At Clover in Boston, a knowledgeable host serves up the details of a chickpea fritter from their iPad to a nearby monitor, letting you savor your choices in ultra-HD. Diner Preference.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Culinary Cues

DECEMBER 1, 2019

This is part of the small business experience that can rarely be duplicated in a larger chain operation. I think about the individuals who work there and who do so for far too little money, but do it because they love to cook or serve, have a strong connection with the chef and owner, or simply because this is a perfect opportunity to learn.

Small Business 490

Small Business Customer Experience Customer Service Seasonal Menu 490

Culinary Cues

NOVEMBER 11, 2022

But what about your food, what about the guest’s reaction, what about creating memorable experiences, what about your connection to the plate? Take a moment to assess, to line up the results of your work with your vision of the plate, the guest experience, and the brand that you are trying to build. www.harvestamericacues.com BLOG.

Customer Service 441

Customer Service Customer Experience Point of Sale Presentation 441

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those who try to become restaurateurs without this breadth of experience are in for a rude awakening. www.harvestamericacues.com BLOG. CAFÉ Talks Podcast.

Customer Experience 464

Customer Experience Café Hospitality Customer Service 464

Culinary Cues

APRIL 6, 2020

Today, restaurants serve a multitude of purposes that has brought this industry to a status of importance that is impossible to deny. Although our current crisis has brought the restaurant industry to a halt, it is important to remember just how integrated the business of selling and serving food is to society as a whole.

Travel 542

Travel Back of House Customer Service Small Business 542

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. Moreover, availability of online foodservice apps, together with third-party delivery services, has made it easier for customers to forego a trip to the restaurant.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

APRIL 29, 2022

Consumers are now looking out for restaurants that provide a fully curated vegan meal that serves everything from starters to desserts. Restaurants are investing in offering an eco-friendly experience to customers through vegan food dishes. This has led to restaurants offering a variety of vegan drinks to customers.

Seasonal Menu 508

Seasonal Menu Beverage Sustainability Fine Dining 508

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Culinary Cues

JUNE 9, 2024

Of course, all these issues make it more difficult for restaurants to survive, but even deeper than that it pushes the restaurant experience into the category of commodity. Unfortunately, your customers are oblivious to the difficulty in operating a restaurant, especially at a time when challenges are abundant. Food for thought.

Customer Experience 438

Customer Experience Café Customer Service Training 438

ChowNow

FEBRUARY 11, 2020

While customers might initially be delighted by the array of choices they have, the prices will leave them shocked and disappointed. In fact, for nine out of every ten of these newly added restaurants, customers are paying higher prices and having lower quality experiences. The customer ends up paying $16 in fees.

Pricing 397

Pricing Online Ordering Customer Experience Social Media 397

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. CAFÉ Talks Podcast.

Pricing 444

Pricing Consumer Goods Training Small Business 444

Culinary Cues

JANUARY 18, 2021

Just imagine how shocking it would be to enter that culinary school classroom or kitchen without having those experiences under your belt. Those decisions in life that are monumental are learning experiences, but proper research will help to minimize the negative impact of wrong ones. www.harvestamericacues.com BLOG.

Customer Experience 450

Customer Experience Blog Café Education 450

The Rail

MARCH 25, 2025

By Jordan Hayes, Contributor Relocating a restaurant is a major event that offers an opportunity to rebrand, refresh, and create excitement among your customers. A well-planned announcement not only reassures loyal patrons but also attracts new customers eager to explore your new location.

Social Media 130

Social Media Email Marketing Customer Experience Events 130

Culinary Cues

OCTOBER 24, 2020

There are thousands of restaurants just like this – they serve a real need for dependability. [] A CONNECTION TO HISTORY. When a menu lacks continuity, then the experience suffers and the customer is left – confused. [] AN ATTEMPT TO PLEASE EVERYONE. www.harvestamericacues.com BLOG. PLAN BETTER – TRAIN HARDER.

Menu 484

Menu Seasonal Menu Front of House Reference 484

Culinary Cues

NOVEMBER 18, 2022

It is the repository of recipes, cooking methods, traditions, and the power of our melting pot country. [] A UNIVERSAL REWARD SYSTEM FOR CUSTOMERS. All other aspects of tourism rely on the restaurant to punctuate an experience. www.harvestamericacues.com BLOG. The neighborhood restaurant is often the soul of micro cultures.

Agriculture 447

Agriculture Tourism Transportation Café 447

Culinary Cues

AUGUST 3, 2020

The pandemic has shown that the fear of exposure has directed consumer attention to a much simpler formula: good tasting, comfortable food, prepared and served safely, and packaged in a convenient manner so that the guest can minimize exposure to others. www.harvestamericacues.com BLOG. PLAN BETTER – TRAIN HARDER.

Government 493

Government Training Small Business Consumer Goods 493

Culinary Cues

AUGUST 18, 2022

The difference is a culmination of knowledge, skill, experience, confidence, and preparation. Each of those factors: knowledge, skill, experience, confidence, and preparation are part of a cook’s mise en place. I suppose uncontrolled chaos is something that needs to be experienced – a teaching moment that serves as a right of passage.

Food Order 473

Food Order Customer Experience Hiring Café 473

Culinary Cues

AUGUST 22, 2022

The food was, of course excellent, but more importantly reflective of the region and its history and the experiences of the chef. Could it be time for the restaurant business to slow down and serve their neighborhoods without having to support something so large and so fragile. www.harvestamericacues.com BLOG. author unknown.

Seating 474

Seating Front of House Back of House Cash Management 474

ChowNow

JANUARY 22, 2021

Now that you’ve invested in your own restaurant app for online ordering , your next question is likely, “How do I encourage my customers to use it?”. Incentivizing app downloads is important because it gives you a boost in visibility and customer loyalty. You could try offering a free item with your customers’ first app order.

Email Marketing 370

Email Marketing Mobile Ordering Social Media Download 370

Culinary Cues

JUNE 3, 2024

Treat everyone as you would want to be treated. [] LISTEN AND HEAR Hear the chef, manager, your peer cooks, the dishwasher, service staff, vendors, and customers. Be excellent at every task no matter how large or small. [] TRACK YOUR EXPERIENCES You experienced it – write it down. Am I following my roadmap?”

Uniforms 436

Uniforms Coaching Point of Sale Small Business 436

Modern Restaurant Management

JULY 8, 2022

Naturally, when they dine out, they are interested in knowing whether the food served is prepared using animal or cruelty free ingredients, further broadening prospects for open kitches. Using an open kitchen delivers visual entertainment for the diners, offering them an experience to remember. Pros of Open Kitchen.

Kitchen Safety 415

Kitchen Safety Customer Experience Food Order Food Safety 415

Modern Restaurant Management

NOVEMBER 7, 2023

It allows businesses to engage with current customers and help build organic brand ambassadors while also serving up content in front of new customers. Social media is a collection of various platforms, all of which have attracted different types of users looking for a different experience.

Marketing 508

Marketing Social Media SEO Front of House 508

Culinary Cues

DECEMBER 6, 2021

This being said, take a look at the restaurant where you work and begin to dissect the experience. What have they experienced and how are they able to build a customer experience with the knowledge that they have? Beyond this, he was excited about the food and the opportunity to serve it to us – CONTEXT.

Influencer 446

Influencer Customer Experience Dine-in Training 446

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. Connected devices make shopping an everyday part of the everyday consumer experience. Voice makes it the ultimate hands-free experience.” ” Entertain and Convince.

Marketing 420

Marketing Fast Casual Entertainment Article 420

ChowNow

SEPTEMBER 30, 2020

When brainstorming restaurant marketing ideas, many restaurateurs seek out strategies that will help bring in new customers. While customer acquisition is critical to running a business, many owners overlook how important their existing customer base is to their bottom line. Keep customers engaged with email.

Loyalty Program 397

Loyalty Program Marketing Email Marketing Social Media 397

ChowNow

OCTOBER 28, 2020

As we’ve spoken with restaurateurs across the country to share their experiences during the pandemic, we’ve come across very different types of businesses. First, we featured Jonathan Chen of China Moon , a family-run restaurant that has been serving its guests since 1994. Here’s what Palombino had to say about his experiences.

Online Ordering 370

Online Ordering Customer Experience 2008 Delivery 370

Modern Restaurant Management

AUGUST 5, 2022

QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. This has led to consumers investing in plant-based fast-food as they are able to make their own favorite pizzas and customize their beverages. Burger King’s All Vegan Menu.

2030 450

2030 Customer Experience 2022 Innovation 450

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. We should never underestimate the importance of customer perceptions, expectations, and new ideas.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

APRIL 26, 2020

It matters not whether you are selling a Wagyu beef tenderloin or a fried chicken sandwich – what is essential is that your product is so good, so well prepared, so special that customers look at it, smell it, and take that first bite followed by a pause of surprise and a response that begins with “WOW”! Convenience is the name of the game.

Guest Recovery 413

Guest Recovery Kitchen Safety Customer Service Food Safety 413

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369