Social Hospitality: Restaurants

MAY 6, 2020

JetBlue and United Airlines: Free Flights for Medical Volunteers. Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19. “I

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Modern Restaurant Management

MAY 29, 2024

"While third-party delivery companies were expected to commoditize food like airline tickets, the opposite happened: people became more attached to their favorite brands. Food is visceral in a way that airline seats aren't.

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Pricing Airlines Loyalty Program Education 482

7 Shifts

AUGUST 26, 2019

It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. It's now becoming more common in the restaurant industry because restaurants embody many of the same business characteristics of airlines and hotels that made revenue management so successful.

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Management Management Airlines Customer Service 408

Modern Restaurant Management

JUNE 8, 2020

Among the key findings: Respondents (77 percent) believe that restaurants have been hit the hardest by the pandemic, above the airline (54 percent) and live entertainment (42 percent) industries. Specific concerns were uncovered during the research, providing opportunities for restaurants to proactively address customer needs.

Airlines 568

Airlines Entertainment Dine-in Small Business 568

EATER

SEPTEMBER 20, 2023

Justin Sullivan/Getty Images According to a new study, grocery stores could keep more food out of landfills, increase profits, and pad customers’ pockets by adopting a practice widely used by airlines, hotels, and other industries This story was originally published on Civil Eats. Selling produce is not the same as selling airline tickets.”

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Waste Pricing Airlines Food 343

Modern Restaurant Management

JANUARY 5, 2021

Outside of the restaurant industry, airlines, hotels, ride-sharing and other service companies have followed suit with similar policies to help keep their customers safe. On top of all of that, Nathan’s Famous, has also added partitions and anti-bacterial wipes to make customer’s feel safer using our self-service kiosks.

Customer Experience 558

Customer Experience Customer Service Airlines Consumer Goods 558

Modern Restaurant Management

FEBRUARY 5, 2021

This is because people have already been ordering online: for retail, hotel, airlines, etc. Did you find there was a learning curve for guests and staff? It was not as much of huge learning curve as we thought it was going to be.

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

7 Shifts

SEPTEMBER 16, 2020

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. First Place: Hamburger Mary's Coming in first place is Hamburger Mary's , a drag-themed restaurant in Denver, Colorado.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

APRIL 12, 2022

Recall the 2017 United airlines incident that resulted in a bloodied passenger being forcibly removed from the plane. One of the biggest mistakes restaurants make is to create a detailed set of standard operation procedures that lose sight of the ultimate goal: customer satisfaction.

Customer Experience 492

Customer Experience Airlines Consumer Goods Dine-in 492

Culinary Cues

OCTOBER 27, 2020

Whether it is the military, your favorite baseball or football team, FedEx, UPS, the airlines, or your favorite musical group – structure and a level of discipline are essential if the end result is going to be accomplishment of business objectives.

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Uniforms Airlines Food Order Fine Dining 474

Modern Restaurant Management

FEBRUARY 23, 2021

While the airline, entertainment, and travel industries will take months — maybe years — to return to normal, restaurants will be simple entertainment for guests. Extending out of your comfort zone can help you survive and keep staff employed. We should all be prepared to work hard and handle the new influx of customers.

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Leadership 2002 2001 Airlines 450

Restaurant Business

NOVEMBER 19, 2024

In an unusual collaboration, premium passengers on Delta Airlines out of Boston can pre-order a Shake Shack cheeseburger on some flights. But not shakes.

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Airlines Ordering Operations 274

EATER

MAY 26, 2020

When Delta extended its contract with American Express in 2019, the airline said it expected to be making $7 billion annually by 2023 from the deal — and that’s just one airline. Card issuers buy points from airlines and hotels to offer their cardmembers. Airline cards are now offering extra points on grocery store purchases.

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Airlines Travel Loyalty Program Hotels 231

EATER

AUGUST 4, 2020

Plus, what’s the deal with eating airline food at home, and more news to start your day Distilleries that pivoted from liquor to hand sanitizer have been hung out to dry after the pandemic’s initial panic-demand. A Long Island distillery that transitioned their production from spirits to hand sanitizer in response to the COVID-19 crisis.

Airlines 274

Airlines Food Supply Food Safety Equipment 274

Social Hospitality: Restaurants

MAY 6, 2020

JetBlue and United Airlines: Free Flights for Medical Volunteers Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19. “I

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

EATER

NOVEMBER 10, 2020

Plus, United Airlines is resuming some food and beverage services, and more news to start your day Turkey farmers are trying to pivot to accommodate smaller Thanksgiving celebrations. United Airlines is resuming the sale of food, beer, and wine in economy. Photo: mnapoli /Shutterstock. this year, starting with Thanksgiving.

Airlines 261

Airlines Retail Hiring Beverage 261

Perfect Daily Grind

JUNE 13, 2025

New Delhi, India) Mon, 9 Jun – illycaffè named official coffee partner of Iberia Airlines. The Italian coffee giant will supply its blend on board all long-haul Iberia flights and in VIP lounges via self-serve machines, extending its airline partnerships with United and ITA Airways.

2025 117

2025 Point of Sale Café 2024 117

Modern Restaurant Management

MARCH 7, 2024

The traveling industry is dominated mostly by different airline apps, but Uber, Lyft, and Airbnb make appearances on the top charts as well. In the shopping industry, Etsy, Temu, Walmart, and Nike are all top contenders. Together, all of these stores cover a pretty wide range of consumer items, from groceries to apparel.

Airlines 275

Airlines Download Travel Design 275

Modern Restaurant Management

MARCH 18, 2020

As we enter a 12-to-18 month period of tremendous uncertainty in the hospitality industry, these insurance claims must be approved quickly and utilize a federal backstop similar to the program created for airlines after 9/11/2001. Federal Loan Program Equal to Lost Revenue.

Insurance 432

Insurance Employee Relations 2002 2001 432

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. How Comfortable are Diners?

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MARCH 16, 2020

Cultivate Payments saw this as an opportunity to help businesses, while being the first to offer 5X rewards on the very cards that charge higher fees, due to airline miles and cash bonuses. The pandemic is happening quickly, which may cause businesses to deal with tremendous financial loss and unfortunately, some may not make it.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

EATER

JULY 1, 2022

Since Lee, who works in customer service for a major airline, started the makeshift food pantry more than a year ago, she has only missed one week; when that happened, she assembled boxes that members could pick up. Now, Lee works about 30 hours a week at her airline job and spends at least 10 hours on the food pantry every week.

Airlines 246

Airlines Front of House Back of House Food Safety 246

Modern Restaurant Management

APRIL 14, 2020

“The restaurant industry, along with a few others such as airlines, hotels and walk-in retail, has been hardest hit. Within a matter of days, the business model that has helped sustain us in various capacities for nearly 70 years has been turned on its head,” said Michael Abt, CEO of Huddle House.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Perfect Daily Grind

MAY 5, 2023

Wed, 26 Apr – Oatly signs its first-ever global airline partnership with SWISS International Air Lines. The airline will serve RTD Oatly Caffè Lattes onboard all of its flights. In partnership with hospitality solutions provider STREE, the Italian coffee company will supply its HoReCa products to restaurants and hotels in the country.

2023 183

2023 Airlines Certification Seminar 183

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From American Airlines to Chick-Fil-A and Starbucks, the best loyalty programs excite, challenge, and, of course, incentivize their members to keep going for that gold, signature or elite status. . Reading Time: 4 minutes.

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Loyalty Program Mobile Ordering Airlines Merchandise 148

EATER

JULY 13, 2022

In 2008, I quit hotels and took a job as a food and beverage manager at an international airline in India. I’ve experienced multiple setbacks in my life and they have made me stronger. I always learn from my mistakes. That was very boring because it was a desk job and not an actual cooking job; I was only there for a year.

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Fine Dining Airlines 2009 2008 243

EATER

SEPTEMBER 21, 2020

If they’re saving the airline industry, if they’re saving the cruise industry, lobby the federal government. [In the past few months,] the immediate thing that [the industry] thought about was that we need assistance from the federal government to help save our industry. Makes sense. Absolutely.

Food 364

Food Front of House Food Supply Government 364

EATER

AUGUST 12, 2021

The best option, still, is ordering them off WhatsApp and picking up at least eight boxes from your local Southwest Airlines cargo bay. And yet all the effort that goes into maintaining the WhatsApp trade still far outstrips knowledge of it: Desis of all backgrounds still ask me, “How can I get Pakistani mangoes in America?”.

2010 364

2010 Agriculture Food Truck Email Marketing 364

EATER

MAY 26, 2021

Airlines used special codes to keep Black people off of flights or to give their seats to white passengers. But they were an early example of how Black women achieved economic security through the New Era, and they provided a literal lifeline for both the food sellers and the Black men who traveled for work opportunities during this time.

Travel 364

Travel White Paper Small Business Training 364

EATER

JUNE 4, 2024

but should be stored in your checked luggage because of the oil or liquids some cans contain may exceed airline limits. If you get carried away and buy more than airlines will allow, AXS offers shipping services. How to get it home: Canned seafood is allowed in the U.S., Home goods and cooking tools Pierre Prospero/Landline Landline.

White Paper 245

White Paper Airlines Travel Back of House 245

The Salt

AUGUST 17, 2022

One traveler complained on social media. The woman said she requested a vegan meal ahead of a 10-hour Air Canada flight from Germany to Toronto. She got a bottle of water and a napkin.

Airlines 88

Airlines Social Media Travel 88

Modern Restaurant Management

DECEMBER 28, 2023

For quite some time, airlines, hotels, and ecommerce retail customers have benefited from bespoke experiences tailored to their preferences, spending, and loyalty. Operators have reached a breaking point with platforms that get between them and their guests, diluting guest loyalty and charging fees for the privilege.

2024 474

2024 2023 Food Order 2013 474

Perfect Daily Grind

SEPTEMBER 7, 2022

You may also like our article on whether airlines are starting to offer better coffee. To find out more, I spoke with two coffee professionals who operate businesses in airports. Read on to learn what they had to say. Opening a coffee shop in an airport.

Café 187

Café Franchising Franchise Travel 187

Perfect Daily Grind

APRIL 22, 2022

Mon, 11 Apr – American Airlines adds espresso beverages to first class menu. The US airline historically served espresso-based drinks on several of its international aircraft, but removed the service during the pandemic. Tue, 12 Apr – Canadian Barista Institute opens new campus in Montréal.

Airlines 148

Airlines 2022 Certification Webinar 148

Marketing4Restaurants

JANUARY 17, 2022

This technique is commonly used in the airline industry. Airlines sell tickets at different rates depending on which category the passenger falls under. For this episode, we’ll talk about Restaurant Yield Utilization and why it is a key tactic for your food business. What is Restaurant Yield Utilization?

Management 98

Management Management Airlines Website Management 98

Modern Restaurant Management

AUGUST 17, 2020

Other leisure-related categories affected the most included travel, cruises, lodging and airlines. Consumer transaction data revealed that full-service restaurant spending was among the 10 categories most negatively impacted during Q2 compared to Q1.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

MAY 5, 2021

Airlines scored last for online experiences (27 percent poor; 10 percent excellent). Retail received the highest ratings for positive online experiences (34 percent excellent; 7 percent poor), followed closely by banking (26 percent excellent; 7 percent poor). ?

2021 490

2021 Coupons Loyalty Program Consumer Goods 490