Modern Restaurant Management

FEBRUARY 7, 2025

There was no forum for providing feedback to the executive chef, nor any opportunity or interest in telling me how I might improve my work. It’s not just about delivering feedback to make employees better contributors but also about being open to hearing how the company can better support them.

Communication 282

Communication Reservations Take-out Management 282

Modern Restaurant Management

DECEMBER 9, 2024

With the recent popularity of pop-ups in hospitality in the last 10 years, you really need to go in with the development mindset of ‘How is this pop-up different than the competition in terms of style, offering and experience?’ Lotus Concepts Management Inc., ’ Then match it across your brand standards and adjust.

Customer Experience 419

Customer Experience Marketing Small Business Magazine 419

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. For example, lets say you have 50 orders in a day that total $2,000 in revenueall you need to do is divide the total revenue by how many orders you have for the day.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

JUNE 11, 2025

You see it in how teams are treated, how customers are greeted, and how feedback is handled. Gen Z cares about where ingredients come from, how teams are treated, and what a company stands for. According to one survey, nearly 30 percent of Gen Z are more likely to buy from brands with a social media presence.

Marketing 251

Marketing Social Media Customer Experience Consumer Goods 251

Modern Restaurant Management

MAY 12, 2025

In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago. Grocery and c-store competitors recognized the opportunity. What's At Stake for Restaurants? Adding pressure, price perceptions remain high.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Culinary Cues

OCTOBER 14, 2024

Ah…” when opportunity knocks, you can’t win the lottery if you don’t buy a ticket, in basketball or hockey you’ll miss every shot you don’t take, if you aren’t going all the way, why go at all,” …there are plenty of quotes that point to the same reality. This statement applies to all of us, in every situation, or any career.

Coaching 416

Coaching Employee Relations Take-out Training 416

Modern Restaurant Management

JANUARY 12, 2022

Modern Restaurant Management (MRM) magazine asked Suzi Tripp, VP of Insights at digital transformation firm Brooks Bell how restaurants loyalty programs are evolving and the importance of having a head of loyalty who understands why people buy, how they buy and how often they buy. Suzi Tripp.

Loyalty Program 544

Loyalty Program Customer Experience Social Media Online Ordering 544

Restaurant Business

JUNE 20, 2025

Restaurants less so How the owner of Krystal and Logan's Roadhouse makes it work Financing Olive Garden sales surge on delivery and free take-home meals Same-store sales rose 6.9% Executives cited the success of a buy one, take one promotion that ran for five weeks starting in mid-March. It included a nearly 3% traffic increase.

Delivery 238

Delivery Fast Casual Leadership Point of Sale 238

EATER

FEBRUARY 27, 2025

How apps became the modern-day loyalty program The mobile app trend in fast food kicked off in earnest in 2009, when Starbucks introduced the first ever mobile app to allow customers to pay for coffee with their phones. For my 29-year-old son, hospitality is an app that offers him opportunities to buy more easily.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

JUNE 24, 2025

Their agency helped shape the concept, but it was Domino’s internal teams who figured out how to make it real. That required software integration, new workflows, employee training, and buy-in from the frontlines. But if either side breaks down, or worse, works in isolation, customers feel it immediately and stop coming back.

Operations 294

Operations Marketing Customer Experience Loyalty Program 294

Culinary Cues

FEBRUARY 18, 2025

Is that how you want to be perceived? Ah, you say -but I am just a hamburger and fries operation how can this apply? There are many choices in life, one road vs. another, good vs. great, mediocre vs. acceptable, truth vs. lies we choose to move towards one or the other and live with those decisions. Is that what you believe?

Fine Dining 239

Fine Dining Small Business Customer Experience Equipment 239

EATER

OCTOBER 21, 2024

The same craft roasters who changed how we brew at home are now producing instant coffees that, at their best, have some of the distinctive ​​characteristics and flavors you find in a well-made pour over. Here’s how it works: Roasters send beans to Swift, and Swift sends them back instant coffee. “We Just add water and stir.

Back of House 292

Back of House SEO Uniforms 2016 292

Culinary Cues

MAY 12, 2025

Start here: lets make the worlds best, no comparison, out-of-the-park, mind-blowing, cant even describe how good this (fill in the blank) is. [] SANDWICHES: Think about the details: either produce, or find the absolute best, crusty exterior and rich, moist interior bread to be found anywhere on the planet. Ahbut there are signs of change.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

EATER

MARCH 25, 2025

Ahead of the partnership, Eater sat down with Lee to talk about how his life has changed in his food critic era, how he navigates the temperamental ire of internet commenters, and how he plans to use everything hes learned at the restaurants hes reviewed to open his own someday. He also hopes to open his own someday.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

EATER

NOVEMBER 15, 2024

How does Wonder work? . | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. As it grows, here’s what you need to know.

Food 300

Food 2024 2023 Food Order 300

EATER

OCTOBER 21, 2024

Restaurants hoping to make a positive impact on the climate face an enduring challenge: selling their ambitious goals to diners simply looking to have a good time This story was produced in partnership with Civil Eats. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Culinary Cues

MARCH 16, 2025

We knew it was bad but had little idea of how bad it would become. Restaurants didnt know how to react. How can we stay in business when customers have no interest in leaving their homes? How can we stay in business when customers have no interest in leaving their homes? I know youre busy. Think back to March of 2020.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

JANUARY 7, 2025

How their actions and attitude impact team and restaurant success. Trading Rules for Team Commitments Traditional accountability efforts often create resistance rather than buy-in. Here’s how this looks in practice: Instead of: “No late arrivals.” A hard line. A reminder to “do your job right.”

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

JULY 24, 2024

When did you realize you needed to pivot and how quickly were you able to do so? After all, they are the ones buying them. Lindzi Shanks and Kat Connor How did you get the idea for the Advent calendar and what response did you get? However, last year we went viral 10+ times in the middle of summer. Where do you get ideas?

Social Media 472

Social Media Cash Management Point of Sale Customer Experience 472

EATER

FEBRUARY 13, 2025

I hardly think Im the only person who does this, but actually visualizing the amount of food I stored in my fridge and freezer, and how much of it had to be tossed, made me realize how much more mindful I need to be when it comes not only to grocery shopping, but also utility. A lot of things feel different now.

Front of House 195

Front of House Back of House Waste Events 195

Modern Restaurant Management

DECEMBER 5, 2024

The novelty and excitement of trying a unique variety often leads consumers to make an initial purchase, which in turn encourages them to explore and repeatedly buy core, non-seasonal flavors. Today’s consumers are on the hunt for bold and unique flavor combinations that enhance their seasonal experiences.

Seasonal Menu 221

Seasonal Menu Consumer Goods Customer Experience Social Media 221

7 Shifts

OCTOBER 28, 2024

However, understanding how to calculate and improve your bar's profit margin is key to long-term success. It just goes to show how important drink pricing and cost management are to maximizing profits. It just goes to show how important drink pricing and cost management are to maximizing profits.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Culinary Cues

APRIL 7, 2025

We (those who have invested decades in the business already) may complain about the current labor environment and question the level of commitment from a younger pool of candidates but I have rarely heard anyone attempt to define how it will all wash out. What is the projected profile of cooks and chefs moving forward.

Kitchen Safety 306

Kitchen Safety Food Supply 2030 Healthcare 306

Restaurant Business

JULY 3, 2025

per share for the online ordering and payment company just four years after Olo went public. per share for the online ordering and payment company just four years after Olo went public. By Jonathan Maze on Jul. 03, 2025 Facebook Twitter LinkedIn Olo is being taken private at $2 billion. Photo courtesy of Olo. By Jonathan Maze on Jul. Sign up here.

Leadership 203

Leadership Mobile Ordering 2025 Online Ordering 203

Restaurant Business

JUNE 23, 2025

Restaurants less so Premium OPINION Financing So much for the consolidation trend The Bottom Line: Companies operating more than one restaurant chain are more likely to be selling than they are buying right now. Before the pandemic, as technology started to take hold in the restaurant industry, restaurant chains went on a buying spree.

Leadership 172

Leadership 2025 Food Supply Magazine 172

Modern Restaurant Management

OCTOBER 4, 2024

Beware of Buying an Existing Restaurant When you buy an existing restaurant with a negative backstory – such as high employee turnover, an unappealing location, or a sub-par reputation for service, quality or cleanliness – be aware that it will take a lot of financial effort to turn it around.

Restaurant Law 419

Restaurant Law Customer Service Training Customer Experience 419

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

JANUARY 5, 2023

Google was still young, but they had a new advertising platform that used an old-fashioned but attractive buying strategy: The auction. It's kind of like buying group tickets to a concert or football game, but with every next ticket you buy, they raise the price because they know you'll pay – and the supply of tickets decreases.

Advertising 481

Advertising Social Media Point of Sale Supplies 481

ChowNow

MARCH 7, 2025

Similarly, tracking buying trends allows you to reduce food waste by ordering only what you needsaving money while ensuring you always have the right ingredients on hand. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Give customers a more memorable experience.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

JULY 27, 2021

These tools have become so commonplace that many have become an extension of the restaurant experience — so integrated into dining culture that employees and guests do not necessarily realize how tech-savvy they have become. This shift is breaking new ground for business owners and changing how employees experience their work.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

FEBRUARY 5, 2025

Game-Day Promotions That Worked 57 percent of consumers planning to patronize restaurants for the Big Game, the most popular plan is a combination of takeout and cooking at home (29 percent) Buy-one, get-one (BOGO) deals were the most effective, driving 42 percent of game-day sales. Toast analyzed data from restaurants on Sunday, Feb.

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

APRIL 25, 2022

Loyalty programs are good for customers, but do you know how these programs can benefit your business? This is due to the reason that repeat customers tend to spend more money as compared to new customers. Therefore, if a business can retain its customers, it can easily boost the profits by 95%. Key Benefits of Loyalty Reward Programs.

Loyalty Program 546

Loyalty Program Advertising Point of Sale Customer Service 546

EATER

DECEMBER 5, 2024

Photo illustration by Lille Allen; see below for full credits Parenting in late-capitalist America during the holidays is hard. The right banana bread recipe makes it easier. I used to love the winter holidays. Unabashedly. Even sticky family dynamics couldn’t put me off the season. Then, I had kids. Where once there was glee, now there’s dread.

Back of House 271

Back of House Uniforms Take-out Consumer Goods 271

ChowNow

OCTOBER 31, 2024

This means knowing how much of each item you buy, how often, and at what cost. The post How to Negotiate with Restaurant Suppliers appeared first on ChowNow. You’re juggling food costs, quality standards, and timely deliveries, all while trying to keep your menu profitable and your customers happy.

Pricing 221

Pricing Delivery Dine-in Beverage 221

Modern Restaurant Management

AUGUST 8, 2022

So how can a restaurant drive revenue without time-intensive and costly marketing initiatives? But how do you change customer behavior to guide the person from merely buying weekly drinks during Thursday happy hour to purchasing a meal? According to Cisco, 96 percent of customers prefer a business that offers free WiFi.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

JULY 14, 2022

As I sat down to write this article, all I could think about was how the foodservice industry is so vital to our daily lives. As a Content Marketing Professional and restaurant advocate, I always think about how my work is hopefully making it to even one of those restaurant owners. Am I writing about the right solutions?

Technology 539

Technology Information Take-out Inventory 539