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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. Due to the manual review process and human intervention required, the process could take days before an interview was scheduled with a hiring manager. Fast food and food delivery gradually began changing that equation.

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MRM Research Roundup: Mid-October 2020 Edition

Modern Restaurant Management

The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.

2020 553
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Social Marketing: Insights from Meta’s Restaurant Summit

Modern Restaurant Management

’ This strategy is rooted in listening to our consumers and showing up authentically in the spaces they take an active part in,” Lauren Morton, Wendy’s Manager of Social & Partnership Engagement Strategy. . “At Wendy’s, we engage with our audiences by ‘making friends and inviting them to lunch.’

Marketing 447
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Revolutionizing Restaurants: Embracing Tech Solutions in a Challenging Labor Market

Modern Restaurant Management

According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level. Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Staffing and workforce management tools are also proving useful.

Marketing 449
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2020 Database Strategies and Contact Acquisition Survey Report

47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.

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How to Safeguard Your Restaurant in the Face of Severe Weather 

Modern Restaurant Management

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. experienced 28 separate billion-dollar weather disasters, breaking the previous record of 22 set in 2020.

Training 473
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Restaurant Workforce Research: Reflecting on 2024 and Optimizing for 2025

Modern Restaurant Management

After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back. To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more.

2025 474