OpenTable

APRIL 23, 2020

OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. First, an enhanced restaurant management platform. OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability.

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Pricing 2020 Guest Recovery Reservations 105

Typsy

JUNE 11, 2020

In today’s post, guest blogger Greg Provance talks through the top 4 things to consider when strategizing for attracting guests in the post-COVID world.

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Guest Recovery 2020 Dine-in Hotels 113

7 Shifts

JANUARY 11, 2021

2020 was a tough year, and you made a ton of sacrifices and difficult decisions already. When it comes to making it through the winter, the health of your staff and guests is item number one. Keeping your staff and your guests safe and healthy is the most essential thing we can do. "Winter is coming".said

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Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. But the resiliency of this sector is not to be underestimated: Navigating all new business pressures, management took on every challenge thrown at them to keep their heads above water and prepare for the next wave of normalcy. Overwhelming? Yes, absolutely.

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Guest Recovery Food Safety Fine Dining Management 188

Modern Restaurant Management

APRIL 27, 2020

“Adding to current best practices is an approachable way for owners and managers to put the modified protocols into practice as state and local officials begin to open communities.” OpenTable added new features and price cuts for 2020 as they recognize the road to recovery will be long and difficult.

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Food Safety Document Guest Recovery Download 231

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Since the week ending June 28 the industry’s recovery remains stagnant. COVID-19 Consumer Dining Trends. See details here.

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2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. But the resiliency of this sector is not to be underestimated: Navigating all new business pressures, management took on every challenge thrown at them to keep their heads above water and prepare for the next wave of normalcy. Overwhelming? Yes, absolutely.

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Guest Recovery Food Safety Fine Dining Management 162

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020.

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2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

SEPTEMBER 9, 2020

2020 was no exception, as the PSL hit stores on August 25. The Saturday and Sunday following the PSL’s launch, foot traffic was a mere 7.7percent and 6.2percent below 2019 levels of the equivalent Saturday and Sunday in 2020. Freshly-brewed batch of data from foot traffic analytics firm Placer.ai

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Guest Recovery Seasonal Menu 2019 Beverage 158

Modern Restaurant Management

NOVEMBER 5, 2020

To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience. It reduces the use of unsanitary ordering kiosks, menus, and payment terminals, while at the same time elevating the guest experience.

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Technology Guest Recovery Customer Experience Mobile Ordering 184

Modern Restaurant Management

AUGUST 6, 2021

ahead of the February, 2020 pre-pandemic timeframe ($70.6 hard with many having to shut their doors altogether,” said Julia Howell, product marketing manager for NEXT Insurance. “As for their own businesses, 94% of respondents expressedoptimism about a recovery.” On the upside, U.S. That’s 6.6%

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Insurance 2021 Guest Recovery Point of Sale 197

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. When was a time when you went out of your way to delight a guest?

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Hiring Front of House Back of House Food Safety 370

Restaurant365

JUNE 3, 2020

June 4, 2020) — Restaurant365 ® , the leading all-in-one restaurant management platform, today announced an additional set of tools designed to stimulate restaurant recovery. Now more than ever, we’re taking their feedback and quickly turning it into product functionality that will directly aid in their recovery.”.

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Guest Recovery Hiring Food Safety Customer Service 60

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. 31, 2020 to help franchisors understand the impact of COVID-19 on franchise operations teams. Impatience continues to surge at fast food.

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2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

OCTOBER 4, 2021

August saw a reversal in the upward momentum the restaurant industry’s sales and traffic had been riding in recent months, according to Black Box Guest Intelligence. Guests were marginally more positive about restaurant “food” during August compared to a year ago based on their online reviews and comments.

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2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. million in February 2020. With lower overhead, streamlined staffing, and limited menus, QSR models offer flexibility to guests and operational efficiency for staff.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Socialincs, Inc.,

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Webinar Loyalty Program Online Ordering Social Media 185

7 Shifts

AUGUST 20, 2020

Adapting During a Crisis “Leading up to the shutdown, I was anticipating there was something that was going to happen,” explained Logan Hostettler, General Manager of The 1894 Lodge. If employees do not pass the health check, they will be unable to clock in, and managers will receive an SMS notification of the employee’s inability to work.

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Employee Relations Guest Recovery Communication POS 195

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Socialincs, Inc.,

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Webinar Mobile Ordering Loyalty Program Online Ordering 197

Modern Restaurant Management

SEPTEMBER 27, 2021

Pick-up and curbside delivery will gain stronger relevance post-COVID, and dine-in recovery will be stronger than pre-COVID levels. In a study of consumer outlet motivations, the factors that showed the largest percent change in motivation from Q2 2020 to Q1 2021 in QSR were: Convenient way to pre-order – +12.9 Pre-COVID: 10.3

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Food Safety Beverage Consumer Goods Guest Recovery 189

Modern Restaurant Management

OCTOBER 19, 2021

The 2020 entry period garnered more than 23,600 entries for 62 licenses in 30 counties. Many restaurants now incorporate electronic ID checking machines or set point of sale reminders to specify the birthdate a guest must be born on or after to be served alcohol. Know Your Protocol.

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License Point of Sale Employee Relations Restaurant Law 215

Modern Restaurant Management

JULY 30, 2021

. “By helping KFC team members build up an emergency savings fund, we’re helping them improve their overall well-being and build resilience to face future financial challenges,” said Emma Horn, Managing Director of the KFC Foundation. doubled the number of ghost kitchens worldwide since June 2020.

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Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

FEBRUARY 25, 2021

million people and still projected to achieve $899 billion in sales throughout 2020. Smart solutions have taken a forefront role in spearheading the COVID-recovery. While the sector has endured more than its fair share of the COVID-19 shock, it has a well-known history of resilience, employing 15.6 Dining in the Post-COVID Era.

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Guest Recovery Online Ordering Point of Sale Retail 178

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Two additional cafes are under construction and slated to open in early 2020 in Highlands Ranch and Littleton. In 2020, 65. More Tropical in Colorado.

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Franchise Franchising Loyalty Program Book 110

Goliath Consulting

JUNE 3, 2020

But much has changed since you’ve last had dine-in guests; consumer spending behavior and eating habits have been reset. Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect. Trust, a Human Element.

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Guest Recovery Social Media Food Safety Consumer Goods 107

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

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2020 Fast Casual Food Safety Guest Recovery 191

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1.

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2020 Travel Food Safety Consumer Goods 180

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery. Broader SMB concerns.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. Breakfast burritos were the 7th most ordered item on DoorDash in 2020. Iced Coffee.

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2020 Franchise Franchising Food Order 195

Modern Restaurant Management

JULY 14, 2020

They are offering $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash and Caviar through the end of 2020. With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. ” Resetting America.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. Holiday Plans Impacted by COVID.

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2020 Mobile Ordering Online Ordering Merchandise 161

Modern Restaurant Management

AUGUST 16, 2021

During the second quarter in 2020, which covered the height of the pandemic lockdowns and restaurant dine-in restrictions, QSR off-premises orders increased by +9 percent over the same quarter in 2019, driven by solid growth in drive-thru and delivery orders. million in April 2020, per the Bureau of Labor Statistics. “The U.S.

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2021 Guest Recovery 2019 Loyalty Program 180

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly one in three (29 percent) want restaurants to enforce all guests wear face masks when moving around the venue or between courses. Diner Dynamics.

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2020 Food Safety Hotels Dine-in 189

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Restaurant companies held on to most of their managers. Business Post-COVID-19.

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2020 Guest Recovery Online Ordering Point of Sale 128

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales.

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Guest Recovery Kitchen Safety Mobile Ordering Food Safety 215