Modern Restaurant Management

JANUARY 8, 2025

To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services. What Can Be Done : Professional services can provide statistics and case studies illustrating the cumulative impact of cooking oil waste.

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

DECEMBER 19, 2024

The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. Hiring for soft skills becomes much simpler when you know exactly what to ask and look for in interviews.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

MAY 19, 2025

Front-of-house teams juggled high guest expectations with paper logs, manual reports, and legacy systems that weren’t built to keep up with the pace of service. Technology moved from being a support system to a core pillar of daily operations. Twenty years ago, hospitality looked very different. Real-time insights?

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

JANUARY 17, 2025

" While dining out, GLP-1 users skew their dollar spend toward quick-service restaurants, but they shift toward grocery foodservice, casual dining, and midscale restaurants during their first year on the medications, the report found. . "By This should include the role of ingredients such as protein, fiber, low/no sugar, etc.),

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

MAY 9, 2025

That means thinking through layout and service flow to support great service, making sure there’s shade or cover when the weather turns, and setting the tone with lighting and music. Outdoor dining can either slow things down or speed things up—it all comes down to how you run service. The result?

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Culinary Cues

JANUARY 13, 2025

Sure, there are always a few players who truly stand out and supporters are quick to point to a portfolio of statistics to lend credibility to their choice. This is a time of the year when many invest personal effort in speculating who will win the honors as NFL Most Valuable Player. So, really, the MVP is the team, not any one individual.

Coaching 442

Coaching Sports Presentation Seasonal Menu 442

Modern Restaurant Management

APRIL 3, 2025

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have very high standards for customer service, and it’s really important to me that all of our team members welcome our guests and treat them well. After that, I was hooked.

Presentation 450

Presentation Franchise Franchising Online Ordering 450

Modern Restaurant Management

MARCH 20, 2025

If your service is inconsistent, it can damage your reputation and hinder growth. Consider a scenario where two different clients have vastly different experiences with your service. Consider a scenario where two different clients have vastly different experiences with your service.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. With so much already on your year-end plates, how can you find the time to lay the groundwork for team and business success in 2025?

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

APRIL 3, 2025

Following some best practices for care and cleaning not only helps support the longevity of the equipment, but it also helps ensure staff has equipment that can produce consistent, high-quality food output. It’s also critical to have equipment that is well cared for and cleaned correctly on a regular basis.

Equipment 309

Equipment Food Back of House Food Order 309

Modern Restaurant Management

DECEMBER 5, 2024

Staff should be trained to avoid breakage during cleaning and serving, and establishments that use bussers versus tray service may opt for more durable glassware. Picture this: a server carrying an eye-catching, beautifully poured cocktail in a unique glass catches the eye of customers at a restaurant.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years. In January 2023, Yum!

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

MARCH 17, 2025

One of those costs is with partnering services, with many food service operators relying on purchasing groups to help them make category-specific strategic purchases. There are many areas where we have seen food service operators benefit! This makes business tight causing a hard look at any extra costs.

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

Modern Restaurant Management

MAY 30, 2025

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. This can present serious issues for a business. Sure, people are busy and always on the go. Take Amazon, for example.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

NOVEMBER 20, 2024

Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining. Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. This shift has created opportunities for niche brands to thrive by aligning with consumer values.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. AI-powered chatbots and ordering systems streamline customer interactions, speeding up service while maintaining a personal touch. Most recently, he co-founded Sammy's Sliders with chef Sammy Gianopoulos.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

MAY 23, 2025

Restaurants are increasingly targeted for data breaches, with significant financial and reputational consequences. Implementing Multi-Factor Authentication (MFA) is a vital step in bolstering your restaurant's cybersecurity posture, ensuring only authorized personnel access sensitive data and critical infrastructure. With 97 percent of top U.S.

Operations 221

Operations Online Ordering POS Retail 221

Culinary Cues

DECEMBER 16, 2024

Here is one excerpt from his journal of observations: Service industry work develops the soft skills recruiters talk about on LinkedIn discipline, promptness, the ability to absorb criticism, and most important, how to read people like a book. Team celebrates strengths and supports those who are weak in a specific area.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

Goliath Consulting

FEBRUARY 19, 2025

Fractional CFOs implement robust forecasting systems and management strategies to maintain healthy liquidity while supporting growth initiatives and mitigating risk. Fractional CFOs implement robust forecasting systems and management strategies to maintain healthy liquidity while supporting growth initiatives and mitigating risk.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

Modern Restaurant Management

MAY 15, 2025

What do you look for in franchise partners and how do you support them? Once they’re on board, we provide them with comprehensive training, marketing support, and operational guidance to ensure they succeed. Under his leadership, the brand has doubled its footprint in just six months.

Fast Casual 221

Fast Casual Food Franchise Franchising 221

Modern Restaurant Management

FEBRUARY 14, 2025

Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility. Today, digital payment methods, especially mobile payments, have matured across Europe as consumers embrace diverse digital channels with ease.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. These policies had less of an effect on employees with better mental health.

Airlines 508

Airlines Customer Service Hospitality Customer Experience 508

EATER

DECEMBER 23, 2024

Across the country, restaurants have taken strides to use their buildings and craft to support those in need, and the holidays are an especially apt time to support local communities. Restaurants are critical to economic recovery in a community, Button says, citing the importance of supporting other local businesses, too.

Guest Recovery 299

Guest Recovery Dine-in Events Small Business 299

ChowNow

APRIL 11, 2025

Fortunately, theres a better way: integrating your delivery services into your restaurants POS system. Your team no longer has to juggle a cluttered counter full of tablets or bounce between apps just to keep service moving forward. This kind of setup not only leads to fewer mistakes; it also gives you better data.

POS 195

POS Online Ordering Demo Point of Sale 195

Goliath Consulting

APRIL 18, 2025

Hospitality vs. Service Though often used interchangeably, hospitality and service arent the same. Service is about accuracy and efficiencytaking an order, delivering food, clearing a table. It builds trust and emotional investment that can turn one-time guests into lifelong supporters.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

Modern Restaurant Management

MAY 23, 2025

For one, restaurants rely heavily on third-party services, from POS terminals to digital menu boards. How Cybercriminals Exploit Third-Party Vendors to Attack Restaurants As online ordering continues to triumph and restaurants become more digital, opportunities for cybercriminals increase.

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Goliath Consulting

MARCH 3, 2025

For restaurant owners and operators, success depends on more than just great food and excellent serviceit requires staying informed, connected, and supported. One of the most effective ways to achieve this is by joining your state restaurant association.

Food Safety 248

Food Safety Certification Restaurant Law Healthcare 248

Modern Restaurant Management

APRIL 29, 2025

Creating an exceptional guest experience goes beyond just serving great food; it’s about delivering an overall memorable visit — from the food and ambiance to the exceptional and friendly service. Mystery diners play a pivotal role in evaluating whether each location upholds the brand’s service and quality standards.

Franchise 282

Franchise Franchising Uniforms Dine-in 282

Modern Restaurant Management

JUNE 12, 2024

This allows restaurants to forecast customer volumes and align staffing levels to meet demand, improving service quality and reducing overhead costs. The report, which surveyed 127 restaurant executives across the U.S. The report, which surveyed 127 restaurant executives across the U.S.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

AUGUST 8, 2024

Attracting and Retaining Customers The building block of any digital operation is internet services, and Latino SMBs understand this well. A large majority of them invested in high-capacity (81 percent) and high-speed internet services (77 percent) in the last year.

Small Business 462

Small Business Entertainment Customer Service Technology 462

ChowNow

FEBRUARY 19, 2025

In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money. Between a busy service, tight schedules, and our natural human tendency to resist change, its no surprise that getting everyone on board can be a challenge.

Training 195

Training Online Ordering Customer Service Reference 195

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

Management 474

Management Management FOH BOH 474