Modern Restaurant Management

FEBRUARY 18, 2025

Of all the concepts I’ve brought to life, this one stands out as my most successful. I didn’t know it at the time, but I left something out. On top of that, he had enough free time to take vacations most of us could only dream about. Vincent would sell, take a few months off, and then repeat the process.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

NOVEMBER 11, 2024

You take your seat at a table embedded with a touchscreen menu. Companies like Bear Robotics offer robots like Servi, designed to act as food runners and table bussers. Many industries will struggle to adapt, and millions of people could find themselves out of work, with few skills relevant to this new world.

Front of House 450

Front of House Food Order Seating Customer Experience 450

7 Shifts

NOVEMBER 24, 2024

Let’s take the guesswork out of starting your food business and set your establishment up for success. Do you want to find out which food items your customers love the most? Here, you take a look at the GDP growth, unemployment rates, and inflation in the restaurant industry. Start by deciding what you need to know.

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

JANUARY 20, 2025

But behind the friendly smiles and occasional free merch is a strategy designed to make them as much money as possible. Every year, culinary schools turn out tens of thousands of talented chefs who can create masterpieces on a plate, but many of them get blindsided by the financial realities of running a restaurant.

Operations 418

Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

OCTOBER 16, 2024

Legitimate users might use both their work and personal emails to take advantage of this once, but fraudsters will scale that approach to a whole different level. Promotion abuse can take other forms as well. What are some common fraud activities you are seeing that affect restaurants?

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

JUNE 18, 2025

However, when going out to dine, it is all about being social, having great conversations and enjoying each other’s company. When full-service restaurants don’t have music, they are unwittingly sending a message to their guests: GET OUT. To take the brand even further, a music program will match the dayparts.

Loyalty Program 251

Loyalty Program License Customer Experience Restaurant Law 251

Modern Restaurant Management

OCTOBER 29, 2024

The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance of storytelling and upleveling brand creative. . The proof is, well, in the pudding.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Culinary Cues

MAY 12, 2025

Cooking should be fun and designed to make all involved happy. Out of season do something interesting with tomatoes (oven roasted, marinated, sun-dried tomato paste, etc.) Finally, take care to wrap this work of art correctly. Make the tomato an experience. Make the sandwich your lifes work.

Seasonal Menu 348

Seasonal Menu Fine Dining Front of House White Paper 348

Modern Restaurant Management

DECEMBER 31, 2024

2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. That’s where the NEXT Flavor Report comes in.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 21, 2025

Improved traceability means better inventory management, as restaurants have clearer insights into what’s coming in and going out of the kitchen. Reach out to suppliers and ask about their compliance plans. Beyond safety, there are additional benefits. Are they assigning the required Traceability Lot Codes (TLCs) for FTL foods?

Food Safety 524

Food Safety Management Management Kitchen Safety 524

ChowNow

MAY 23, 2025

If you want to escape the guesswork and increase your monthly profits, you need to use menu engineeringit blends psychology, data, and clever design to help you sell more of your most profitable items. Menu engineering is the process of using data and design to make your menu more profitable. Dogs: Low profitability, low popularity.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

EATER

OCTOBER 15, 2024

Rifrullo’s rustic-modern décor, mismatched dishware, and chalkboard sign welcoming guests to “be yourself, make friends, find harmony, and relax,” are as inviting as its prices, which top out at $16 for the salmon burger. When food waste goes to landfills, it creates methane , a powerful greenhouse gas.

Compost 288

Compost Food Equipment Waste 288

Modern Restaurant Management

MAY 14, 2025

While itmayoften be overwhelming to figure out where to start, there are severaltenets of an impactful benefits program thatcanshow employees thatyou, their employer,supportthemas individualsboth at work and at home. Engage employees in the decision-making process and involve them in designing and implementing programs that meet their needs.

Serving 373

Serving Workshop Training Education 373

Modern Restaurant Management

NOVEMBER 19, 2024

Across the globe, and largely amongst younger age groups, more and more people are choosing to go out to eat by themselves. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

OCTOBER 25, 2024

It takes commitment alongside some investment in specific areas of operations. What strategic steps can you take to bring your kitchen closer to achieving zero-waste? When designing your dishes, establish realistic portion control for each meal. You’re unlikely to eliminate all your sources of overuse immediately.

Waste 309

Waste Equipment Inventory Customer Service 309

Culinary Cues

APRIL 7, 2025

We (those who have invested decades in the business already) may complain about the current labor environment and question the level of commitment from a younger pool of candidates but I have rarely heard anyone attempt to define how it will all wash out. What is the projected profile of cooks and chefs moving forward.

Kitchen Safety 302

Kitchen Safety Food Supply 2030 Healthcare 302

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 328

Sustainability Sourcing Consumer Goods Seasonal Menu 328

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

MAY 28, 2025

This new capability opens the door for unscrupulous individuals to try and scam restaurants out of free meals, gift cards, and more. For this reason, businesses should remain vigilant and take extra precautions if a transaction or complaint seems remotely suspicious. The use cases for AI-generated fraud are growing by the day.

Employee Relations 251

Employee Relations Beverage Food Order Customer Service 251

Modern Restaurant Management

APRIL 14, 2025

Among the report highlights: Cost-conscious diners are rolling back their spending, not cutting it out: 45 percent of surveyed diners report they are visiting restaurants less often due to rising prices, with nearly half saying they’ve decreased their dining-out budgets in the past six months. Have guests’ needs changed?

Loyalty Program 332

Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

OCTOBER 22, 2024

Restaurant owners often get in trouble for designating a worker that should be a full-time employee as an independent contractor. Check out how New York State distinguishes between employees and independent contractors here. ” What does a law such as California’s mean for pooled tips?

Tip Distribution 332

Tip Distribution Restaurant Law Fine Dining Insurance 332

Modern Restaurant Management

APRIL 16, 2025

Unique tableside services at a variety of restaurants are taking the experience factor to the next level. ” Photo by Carla Boecklin Kirchheimer feels guests are looking for unique experiences when they dine out, something that goes beyond just a meal. "They "They want something memorable, interactive, and shareable.

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

Modern Restaurant Management

MARCH 25, 2025

Yet, too often, new multi-unit leaders are thrown in the deep end and left to “figure it out” without structured support. This transition takes time, but it’s essential for sustainable success. The result? Unnecessary frustration, burnout, and turnover.

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

DECEMBER 9, 2024

Once you agree on a pop-up concept, get team buy-in by involving them in every aspect of the process – from design to execution – so that they have real buy-in and are proud of the result, as well as helping problem solve along the way. ’ Then match it across your brand standards and adjust.

Customer Experience 419

Customer Experience Marketing Magazine Small Business 419

Modern Restaurant Management

DECEMBER 18, 2024

. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. The restaurant sector is poised for a seismic shift as AI integration takes center stage. – Sharon Olson.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

JUNE 12, 2025

And no, increasing restaurant sales doesn’t mean turning your restaurant staff into pushy upsellers trying to squeeze a few extra dollars out of every order. Think seasonal menu items, weekend-only bundles, or one-day-only discounts; the urgency motivates guests to take action soon.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. What key factors are guests reporting disappointment about regarding the dining out experience and how can they be alleviated?

Customer Experience 493

Customer Experience Fast Casual 2024 Dine-in 493

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. Forecasting weekly ordering now becomes critical as you don’t want to run out of a well-performing holiday stout, or on the flipside, carry over a Christmas beer into 2023.

Bar 471

Bar Customer Experience Brewery Inventory 471

Modern Restaurant Management

MARCH 20, 2025

You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. For example, let’s say you run out of a key ingredient because inventory wasn’t tracked accurately. Start by mapping out your entire delivery process from start to finish.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Culinary Cues

NOVEMBER 10, 2024

Opinions are just as strong as they were back in the day but determining what is real, what is true, and what is designed to simply rile people into a frenzy of anger and distrust, is a challenge. So, take your moments to reflect. Our sources are everywhere and anytime, on television, and through the internet.

Front of House 433

Front of House Back of House Sourcing Travel 433

Modern Restaurant Management

MARCH 3, 2025

Day in and day out, restaurant employees are on their feet—cooking, serving, bartending, cleaning, and ensuring every guest has a memorable experience, all while often working unusual schedules or long hours. While it has been alluded to, employers should design benefits that appeal to their specific workforce.

Insurance 412

Insurance Healthcare Leadership Small Business 412

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. You can also consider other types of incentives besides gift cards that you could hand out to encourage more people to do the survey.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

Fine Dining 450

Fine Dining Customer Experience Design Dine-in 450

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. With handhelds, servers take the order and fire it to the kitchen on the spot.

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

ChowNow

JANUARY 30, 2025

What steps do you take to establish that emotional connection? Within this guide, youll discover proven strategies that help you stand out in a crowded market, captivate your ideal customers, and turn casual diners into lifelong regulars. Think of each element as the leg of a tableyou take one out, and everything comes crashing down.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195