SpotOn

JUNE 17, 2025

An online ordering system is table stakes for every restaurant these days. But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report.

Online Ordering 82

Online Ordering Ordering Website Management Point of Sale 82

Modern Restaurant Management

FEBRUARY 4, 2022

Serving smaller portion sizes. For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. It is possible to operate a ghost kitchen in less built-up areas, although the definition, scope, and expectation of ghost kitchens are changing.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Customers can order and pay without speaking to a human and a runner delivers the food. .”

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

ChowNow

JULY 1, 2021

Their signature flaky croissants and toasted sandwiches, served alongside handcrafted coffee, have sustained the Charlotte area since 2011 with four neighborhood locations. . Now, nearly 10,000 Charlotte diners continue to use his whitelabeled ChowNow ordering systems to get their regular Sunflour fix.

Serving 195

Serving Online Ordering Customer Service Food Order 195

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Perfect Daily Grind

FEBRUARY 25, 2020

And businesses that don’t serve these risk losing out to competitors. But which cold and sparkling drinks should you be serving? Why Serve Cold & Sparkling Drinks? Serving nitro coffee on tap. Which Drinks Should You Serve? And how can you do this profitably and efficiently? Let’s take a look. Menu Variety.

Serving 209

Serving Beverage Café Consumer Goods 209

Modern Restaurant Management

JANUARY 7, 2021

Your staff is an indispensable part of what keeps your restaurant serving. In order to counter the faults of embedded videos, marketers usually use a video thumbnail image. For one, it will definitely work, unlike with embedded videos. Use A/B testing in order to see what converts better: Static thumbnail or animated thumbnail?

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

EATER

FEBRUARY 23, 2024

The top shelf of my fridge is littered with these tiny one- and two-ounce plastic containers: There’s a Calabrian chile crisp and a dill-forward ranch dressing from a local pizza cart; I don’t eat ranch with pizza, but I make sure to request a couple extra each time we order in for the next day’s salad.

Delivery 301

Delivery Ordering Back of House 2024 301

ChowNow

OCTOBER 28, 2020

First, we featured Jonathan Chen of China Moon , a family-run restaurant that has been serving its guests since 1994. After opening in 2008, Motorino has gone from one location in Brooklyn serving the best pizza in the city to well over a dozen storefronts across New York City, Dubai, Singapore, Hong Kong, and beyond.

Online Ordering 370

Online Ordering Customer Experience 2008 Delivery 370

Modern Restaurant Management

JANUARY 26, 2022

A prix fixe menu features a fixed multi-course meal that is served to all customers on a specific night, often for holidays like Christmas and Valentine’s Day. In order to attract more customers, advertise your prix fixe Valentine’s Day menu on social media, flyers, and more. Create a Prix Fixe Menu.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

EATER

MARCH 27, 2025

I definitely noticed last year when I bought some on purpose, rather than being handed a mini bag at some event or hotel check-in, because I dismissed those as just being old or stale, says Alyssa, who asked that we keep their last name private. We may know the order of ingredients, but that doesnt tell us how to make Smartfood ourselves.

Consumer Goods 350

Consumer Goods Food Supply 2019 Food Order 350

Modern Restaurant Management

FEBRUARY 10, 2020

And, a smart menu layout will create a pleasant reading experience and can prime diners to want to order more. Pro Tip : Avoid the recent trend of requiring online visitors to download a PDF in order to see your menu! Serve up furniture made from sustainable materials along with your seasonal fare.

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 508

Marketing Social Media SEO Front of House 508

Modern Restaurant Management

SEPTEMBER 6, 2022

Make sure your bartenders know when to stop serving patrons. Potential signs of an intoxicated person include loud or agitated speech, ordering drinks rapidly, slurred speech, stumbling, spilling drinks, appearing drowsy, aggressive behavior and/or blood shot eyes. We are not serving you anymore. Don’t negotiate.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

MARCH 10, 2021

The major players: Paycheck Protection Program (PPP) and Employee Retention Tax Credit ( ERTC ) serve some much-needed relief for small businesses, but the million-dollar question remains: How can you utilize the aid while maximizing your forgiveness and tax credits? We got you covered.

2021 531

2021 Small Business Inventory 2020 531

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. The bites will also be served with the option of twelve different dips, along with regular or sweet potato Tyga Tots, chocolate chip cookies, and beverages.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

AUGUST 4, 2022

Shortly after opening, the farmer couldn't find the clams in the water and we couldn't serve the dish for another nine months. It was definitely high-stress at first but we worked together as a team to communicate. These clams are incredibly rare and we were sourcing them from a local farmer in Florida. Chef Patel. Chef Solis.

Back of House 474

Back of House Front of House Communication FOH 474

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

JUNE 8, 2023

The timing of food served to separate dining rooms coming off of the same line simultaneously has some unique challenges, but we've found communication to be the biggest solution to help make sure we're plating things correctly and in the proper order. . – SL Union exterior Courtesy of Yancu.co Overall, no.

Back of House 419

Back of House Food Order Magazine 2022 419

Modern Restaurant Management

MARCH 13, 2020

Yes, the industry is taking a temporary hit as consumers are choosing to eat at home; however, once the global community re-emerges, sales will lift and brands will once again be there to serve their customers. 2: Practice Adaptability. This requires a shift in focus. Adaptability is a key characteristic during times of constant change.

Leadership 539

Leadership Sports Catering Customer Service 539

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

SEPTEMBER 18, 2020

“There’s a definite connection between superfoods and our immune system,” said Tara Gidus Collingwood, founder of Diet Diva, a nutrition consulting company that advises restaurants, senior executives and professional athletes across the U.S. It has resulted in a huge shift in dining consciousness.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. Theyll love the exclusiveness of the meal and the opportunity to eat food that would typically not be served in your restaurant. Has your restaurant hit a plateau?

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MARCH 9, 2023

Don’t Be Afraid to Refuse Service Make sure your bartenders know when to stop serving patrons. Potential signs of an intoxicated person include loud or agitated speech, ordering drinks rapidly, slurred speech, stumbling, spilling drinks, appearing drowsy, aggressive behavior and/or blood shot eyes. We are not serving you anymore.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 21, 2020

Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless online ordering, contactless payment and curbside pickup. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

APRIL 4, 2024

She dives into the real definition and actions required to achieve sustainability from the environmental to the societal to the economical. In some ways it reinforced the need for local food systems, knowing your producer, and caring about those who harvest, cook and serve our food. Our underlying values didn’t change though.

Sustainability 490

Sustainability Book Food Supply Waste 490

EATER

SEPTEMBER 11, 2024

On the one hand, you get the possibility of technique and flavor you cannot, or don’t want to, create yourself, plated and served with attention. We are ordering less when we do. We’ve definitely seen a downtick in a more happy-go-lucky, free-wheeling kind of clientele. Every check is a shock. We are eating out less often.

Pricing 363

Pricing Back of House Food Order Front of House 363

7 Shifts

APRIL 13, 2021

Canyons Fresh Grill is the definition of a neighborhood spot—nestled just off of Main Street in the town of Woodstock, Georgia, the restaurant has been a mainstay since 2008. It’s a family-owned business, combining more than 60 years of entrepreneurial experience to serve its city. A more engaged staff ??

Front of House 370

Front of House Point of Sale Back of House Franchising 370

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

MARCH 3, 2023

These investments are anticipated mostly in the order and payment space, rather than automated systems or robots that prepare and serve food. Two-thirds of adults say they're more likely to order takeout food from a restaurant than they were before the pandemic. . "With At an average cost of $7.19 How Do You Stack Up?

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Culinary Cues

NOVEMBER 22, 2022

I may be in the minority, but I have always felt, and often promoted, that restaurants can and occasionally do serve a higher purpose. Soul is the definition of you and the pursuit of this will always be our most important goal in life. Now, this is getting heavy, but bear in mind that it can and should be fulfilling and exciting.

Back of House 449

Back of House Transportation Food Order Café 449

Culinary Cues

MAY 21, 2023

In all cases, we remain in control of the technology that serves as an effective tool. In fact, the term “social media” is a misuse of the intended definition. So, the definition of family, friends, team, and belongingness may no longer apply. Being social and relying on social media are two entirely different things.

Technology 416

Technology Social Media Back of House Front of House 416

Modern Restaurant Management

AUGUST 5, 2022

QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. The future of QSRs is definitely a vegan-friendly one as it not only serves a larger consumer base but also offers great taste.

2030 450

2030 Customer Experience 2022 Innovation 450